The guys came to the house and introduced themselves. Oscar and his team were quick to diagnose the problem. I was advised of the issues and all made sense. In a prior life I had been in all phases of construction. As such, it takes all of 5 min to decide somebody is full of crap. This was not the case here. Oscar explained everything. I am having them come back to fix other potential problems after I return from a business trip. These guys are top notch in my opinion. I was fully advised of the service call. To fix it was a bit higher than I expected. But, you get what you pay for. The customer service and communication made up for it.
