Service Call Fee: customers old condensate pump was making a screeching noise, customer replaced the pump and it never kicked on. customers system is a heat pump airhandler and customer has not run AC since replacing the pump. advised customer that the system does not produce any condensation unless running AC. primed pump filled and tested pump 3 times, no issues drain hose is not clogged. system is a 2016 Lennox Airhandler and heat pump. advised customer to change 1 " filter every 30-60 days
