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We bought a new furnace from Hyde’s nine years ago and they installed it. It stopped working this week. We called them and they sent out a service person who knew nothing about propane furnaces. He was unable to fix it and said we should buy a brand new $4000 system. He then said he would send out someone else the next day who knew propane furnaces. We waited all day and he never came. We called another company and they out and removed the furnace and took it back to their shop and fixed it. It was a minor repair. We are disappointed in Hyde’s and will not refer any friends to them since they sold us a furnace that they were not able to repair.
Response from Hydes Air Conditioning:
Hi I think you are referring to an RV furnace which we no longer work on so that is why the technician did NOT CHARGE YOU for the service call or trip charge. I am glad that another company was able to repair your furnace. All of our service technicians are NATE certified which is the highest certification you can achieve in the heating and cooling industry and we only work on residential units. Thank you.
