Arrived at location on 8/9/21 - Exhaust will not turn on. Got access to the roof and found out the power was off. Turned unit on and noticed that there weren't any belts on the pulley. Will return with belt to fix issue. Returned to location on 8/10/21 - Verified parts were correct and added both belts to the pulley. I made sure the bearings were properly Lubed and there were a proper tension for the belts. I stored the other belt in side the unit. Unit is now working at this time.
Arrived at location on 7/21/21 - Replaced thermostat, timer and thermometer. Unit is still spitting water out the back at times but not blowing door open. Water level could be part of it. Left a message for factory waiting on return call. Returned to location on 8/4/21 - Replaced pressure switch. Unit heated then heat started dropping and did not kick back on. If I would open the door it would kick the heat on. Found a few clogs in drain/air manifold. Ran unit again and it heated and cycled, ok.
Arrived at location on 7/13/21 - Installed customer combi onto table.
Arrived at location on 6/19/21 - to check on fryer, could not get lit so replaced thermopile lit and heated. Tripped hi limit early at 350. Will order hi limit and wire and return. Cannot find breakdown. Will need parts to id. Returned to location on 7/9/21 - Replaced hi limit and hi limit wire. Tested, heated and cycled ok. Sys ops ok. Capillary bracket is no longer connected to burner tube. If thermostat or hi limit issues occur again may be best to replace unit.
Reported BEV Reach-In Cooler unit leaking water out door and not going into delime mode. cleaned probes and unit fired up and is cooking properly. tried to put in delime mode but when you get it on power and delime and let go, service lights up and unit goes to just power. will not go into delime mode. spoke to Steven at factory, said it has to be the board. I'm going to order a gasket and manually delime unit. when we return will also call and try to talk to someone else at factory. 3/26/21 I arrived onsite and spoke to MOD. I pulled out bottom element to manually remove some of the scale buildup from the tank. I put the new gasket for the element in place and filled up the tank. I manually added descaler to the unit and ran it through. After I drained and fill unit 2 times, called tech support and spoke to James. Found that the board is not working properly in the clean mode. Customer doesn't want to replace because unit still works for cooking.
1-11-21 Checked out Bunn Coffee Machine unit and found the element is leaking so tried to see if the nut was loose and it was so tightened it. drained the tank and unplugged it and will order a new element for unit. 1-13-21 I arrived onsite and spoke to MOD. While removing inner heater I noticed how corroded the outer element was. Will need to replaced to release inner element. 1-20-21 I arrived onsite and spoke to MOD. I verified that part was correct and began to remove old elements. After installing, I checked for leaks. The amp reading was 15.3. Unit is working at this time and is in fair condition.
Upon arrival, both Reach-In Freezer units overheated and cycling on compressor overload. Customer stated kitchen A/C was not working and was in the midst of repair. Also stated filters were dirty and needed cleaned/replaced. Ambient temperature in kitchen 108°F at this time. Cooled off compressor manually and unit ran for 5-7 minutes and shut off again on overload. Compressor ampdraw good and windings checking out good, units not low on refrigerant. Advised customer of same issue with both units and advised they should leave units off to allow compressors to cool entirely until kitchen at appropriate conditioned temperature. Units off at this time, product removed, and customer will power back on once compressors have time to cool and kitchen A/C working properly.
Convection Oven Unit working upon arrival. Reported sometimes will stop heating and will have to turn off and back on to get unit working. Found flame sense 3.5ua. found igniter wire burnt up and brittle. Installed spare wire for time being will order 1=55648= ignition wire. cooling fans working but heavily covered in dust. cleaned. ignition module may have also been damaged by heat as a result. spoke to Athen, will order igniter wire. if it happens in the meantime he will call and have us order the module. 2-26-20 Actual problem is with bottom convection oven. Replaced previously ordered ignition cable. Reinforced with high temp sheathing and high temp tape. Tested okay.
Disposer Motor receiving 211 volts 3 phase. pulling only 4 amps but motor is making loud noise. Nothing jammed in unit. will quote new unit. send quote to firstname.lastname@example.org and email@example.com
Replaced 2 door gaskets and ensured that the Prep Table unit is operating properly.
Took latch assembly from other Sterilizer unit and put it on this one. tested, system ops okay.
Checked operation of all refrigeration equipment and cleaned condensing coils on all equipment. all equipment is okay. ***mileage and travel on work order # 194076***
Found Bun Coffee Machine spray heads limed up, cleaned. brewed test batches on both sides. both brewed to 1.5 gallon mark. cleaned fill probe. system ops okay. Note: Batch size unrelated to water dispense. Unrelated issue. Not a call back
Need to replace diamond plate floor. 34 3/4" wide by 23" inches tall. ***mileage and travel on work order # 189297*** 9/10/19 Confirmed measurements and added pics, we are just replacing the threshold that is bent and split down the middle. 34 ³/4 wide x 23" height ? thickness diamond plated. 9/11/19 Confirmed measurements for fabrication of diamond plate. 9/17/19 Replaced floor plate, The floor anchors are not holding as well as they should and I would like to return with concrete tile anchors. Chuck is happy with new plate.
Checked Toaster unit and found that unit would turn belt and then stop. removed side panel and found motor bearings were bad. motor shaft was very loose. per Greg order motor and return. 5-15-19 Returned with part. removed defective conveyor motor and replaced with new conveyor motor. cleaned out sprockets, were full of debris. turned unit on and checked operation. conveyor spins without skipping or stopping, all okay.