Response from K&D Factory Service Inc.:
Thank you so much for the positive rating.
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Appreciate the same day technicians arrival as call and timely return with parts of needed
Response from K&D Factory Service Inc.:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Aaron knew that the older equipment we have is close to being replaced; he listened when we asked for a reasonable estimate & how much time that will buy us; he provided me with written estimates the same day of the service call.
Response from K&D Factory Service Inc.:
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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I was disappointed in how long it took for parts to be ordered and with the lack of communication from you about the delay in part ordering. Once I called numerous times as a follow up I finally got a supervisor out here to get the problem resolved
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Response from K&D Factory Service Inc.:
We are so glad to hear that you had a good experience..
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Commercial Kitchen Equipment Repair: Responding to conveyor belt misalignment in a warewashing machine, I realigned the belt. This ensures smooth and efficient dishwashing operations, preventing jams and downtime.
Commercial Dishwasher Tune-up: We fine-tuned a dishwasher that was having a bit of trouble with its rinse aid dispenser. A quick adjustment ensured the dishes get the TLC they deserve, with the dispenser working seamlessly to enhance the efficiency of the client’s dishwashing routine.
Commercial Kitchen Appliance Repair: Addressing inconsistent pizza crusts produced by a commercial dough press, I adjusted the press's settings and performed a comprehensive service of its components. This ensures the press operates efficiently, delivering uniform crusts.
Commercial Food Processor Repair. Experiencing disruptions due to a failed motor affecting production, I swiftly replaced the malfunctioning motor. This efficient service reinstated the food processor's functionality, allowing users to resume their activities without interruption.
Commercial Espresso Machine Repair. A malfunctioning espresso machine was impacting business operations. Our technician identified the issue as a clogged coffee grinder and removed the blockage to restore function, followed by a thorough inspection to ensure proper espresso brewing. The espresso machine was back in action, serving freshly brewed coffee to the customers.
Griddle not heating to the desired temperature. Checked the pilot light and found that the flame was out. Relit the pilot light and also cleaned out burners to remove buildup.
Onsite, stated VHL range back left burner is unit burning incorrectly. checked over, has tall yellow flames as compared to other burners. checked air shutter adjustment, found burner not placed correctly onto gas valve orifice. set burner on correctly. now is burning properly. did also find all pilot heads are deteriorating. spoke with maintenance. will order all pilots and return. 1/21/21 Replaced the pilots and holder clips on the burners .i checked ops. ok ready to use.
At location manager stated that from time to time the breaker to the steam table trips. I removed covers and inspected all wires and electrical components. I found wire nuts at power cord inlet box melted and touching metal. I made repairs using porcelain wire nuts unit working well with good amps.
checked and found dishwasher booster not heating. found hi limit tripped. did reset. temps got to 200 degrees. did back down a little to 195. ran multiple racks through and temps hold. will obtain replacement hi limit and return. OK for use until we return. 11/22/19 At location removed covers and found hi limit bulb on side wall. 11/26/19 I did replace the hi limit. I checked ops OK ready to use
At location manager stated that the toaster has some top elements not working. I checked over unit and found top front with 3 shorted elements. I will order parts and return to make repairs. 9/27/19 At location with follow up parts for toaster. I unplugged unit and removed covers. I then replaced bad elements and tested elements are working well with good amps at 4.3.
Gas Fryer unit cuts out intermittently. pilot goes out. pilot was lit when arrived. cycled thermostat, allowed to heat, unit is working, heating. checked millivolts off thermopile, is 650, okay, while heating, tapped on hi limit and everything cuts out. isolated hi limit to verify. drained oil from vat, replaced hi limit, refilled with oil. Turned on and allowed to heat. New hi limit is cutting out, bypass hi limit to check gas valve. is okay. Reconnected hi limit, will return with another new hi limit. 01-07-19 Checked into location. drained oil from unit. remove hi limit. install new hi limit. reassemble. return oil to vat. turn on and allow to heat, verify thermostat is cycling at correct temps, okay for use,
Tab on ice machine thickness probe was broken so I replaced it. Watched one batch and ice was too thick so I adjusted probe and watched 2 more batches drop. Ice thickness was not changing and new probe was not responding properly. I had another probe so I put it in and watched a couple batches. Ice thickness is now okay. ***mileage and travel on work order # 170293***
Verified customer concern. Upon arrival, Reach-In Freezer unit unplugged. Started up and once started could hear refrigerant leaking. Traced and found condensation loop had rub and pin hole in it. Recovered unit. Replaced condensation loop, fabricated on site. Vacuumed unit, weighed in charge, started up and allowed unit to come down to temp and cycle. Unit is now working properly. ** No charge travel and miles per Service Manager
Modified mount & evaporator to accept new style fan on MBT Walk-In Freezer. Security bit broke upon install. Note; fan blade is much larger than existing. It is very tight to fan guard. No guarantee that with swelling & contracting of metal due to temperature variations that blade won''t start hitting but blade is plastic so should wear in if it does. Unit is running, cooling & nothing is hitting or rubbing @ this time. **** Billing travel but not mileage****
Dispenser Compressor very hot. Placed valves in system. Unit is low in freon. I added freon. Leak checked system and no leak detected in compressor area. Removed putty to evaporator area and leak detector goes off at opening to evaporator. This is not repairable. Also found the solenoid not working. Unit needs replaced. Turned unit off.