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Upon arrival client stated system for the last three days had error code and wouldn’t work. Stated he would unplug system to reboot. Found system has bad thermostat. Removed thermostat and back plate. Installed dry wall screws, back plate and thermostat. Connected to internet and clients app. Removed old thermostat from app. Took picture of auid and allowed on clients app for us to monitor at office. Went over system and extended warranty.