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Upon arrival found system serial number 5580 (Goodman) calling for cool, but no air coming out of register grand bedroom, upon further inspection, found ductwork to be torn/detached and collapsed, informed clients of my findings, reattached supply duct for temporary cooling and found now some airflow is present in Grande bedroom, also found a system 2 pounds low on R410 with temperature split of 12° added refrigerant add Client sign acknowledgment form and now system is within specifications getting 18° split, will generate options for duct repair and send to client. Also informed client of comfort plans available and will think about it.