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Service Report – Demand Call Issue Reported: System not operating – suspected cooling issue. Findings & Diagnosis: • Upon arrival, found the system in hard lockout. • Inspected the outdoor condenser unit and attempted a system reset. • System reset temporarily, but an alert code for a sensor fault reappeared. • Inspected sensor connections and discovered that the Molex connector was not fully seated due to overly tight zip ties on the wiring harness. Corrective Action: • Removed the tight zip ties restricting the connector. • Re-seated the Molex connector properly onto the circuit board. • Retested the system to confirm full operation. Outcome: • System is now cooling properly and operating within manufacturer limits. • No further fault codes observed during testing. Bedroom unit/ platinum series