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Miguel was on time and courteous and respectful of my floors inside. Overall, his service was very good with this one exception: although I was inside at all times while he was there, it was only at the end of his inspection that he brought to my attention, slight knocking noise to my furnace. He asked if I had noticed it before and I said no, I hadn’t. But now it’s all I hear. I’m not entirely sure that it was knocking before. He came to do his regular maintenance. The thing that I wish he would have done would have been to Ask me right away if that knocking noise was something that had been going on for a while. Waiting until the end raised in my mind that perhaps while he was doing the maintenance something happened to create that knocking noise. But I don’t know for sure. And now I’ve had to request a service that I will have to pay for for it to be looked into.
