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Return to check on guest bedroom system that wouldn’t find the outdoor unit. Data high and low had 2.4 volts dc. Outdoor unit had proper high and low voltage. Factory restored system and still same issue. Changed out controller and thermostat, same issue. Changed out both data high and low dc voltage wires to two new wires and system connected. Still had 2.4 volts dc on wires. Cycled system and connected to clients app. Went over how to remove old thermostat but client couldn’t remember password.