Every tech we have had the pleasure of doing business with has been great. Always smiling, great communication, and always fills us in on everything that occurred even though we get an itemized "work order" with completion notes, they still go the extra mile to let us know what happened. Thomas was very friendly, always smiling, and was quick to answer all the questions we had. 12/10 experience.
Team sent out seemed very good. They communicated very well. Would have like to have seen a more detailed description of work performed, and any deffciences.They said the fire alram, and sprinkler system was all good, but there were 5-6 extinguishers that were found ot be defficient. They said there would be a follow up email, and I assume there will be.
Brian arrived and got straight to work. He was able to diagnose the problem and resolved it just as quickly. I would be happy to have Brian back for any service calls in the future.
Response from Northwest Fire Systems:
Many thanks for taking the time to share your feedback with us.
Although it took a while to get resolution to the deficiency/service need. The assigned technician, Brian, did a great job with communicating and competing the work efficiently. thank you
Response from Northwest Fire Systems:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Brian arrived earlier than expected, he was very knowledgeable, quick to get my problems addressed and offered options when thy were available. Highly recommend Brian with Northwest Fire.
The techs were very helpful and professional. The scope of work was explained and completed in a timely manner.
The service techs were very respectful and let me know everything that needed to be done. I was well informed of the scope of work. The pricing was very reasonable.
Marlon was very easy to work, hew as friendly funny and a great worker. He came across a hiccup when a sprinkler head broke and informed us right away. He then fixed the issue immediately and was on top of everything. We appreciate how he was already clueing us into what was going on and he was always a pleasure to be around. We 10/10 recommend Marlon but also Northwest Fire systems.
Today, I completed an annual sprinkler inspection for a commercial property in Lacey, WA. I inspected the sprinkler heads for any signs of corrosion or damage, tested the water pressure, and checked the control valves to ensure they were functioning correctly. Additionally, I verified the alarm connection and tested the system's response. No major issues were found, and the sprinkler system is fully operational and compliant with fire safety regulations.
Investigated a supervisory alarm triggered by a tamper switch on the sprinkler system. Upon inspection, I found the control valve partially closed. After fully reopening the valve, I reset the tamper switch and cleared the alarm from the fire panel. The system was tested to ensure the alarm returned to normal operation, confirming full functionality.
Repaired and retested bldg a main fire bfp
Replacement of 10 fire extinguishers that were due for service. Also repaired and retested the fire backflow prevention.
Performed semi-annual testing of pre-action fire sprinkler system and annual CO2 inspection. Everything in working order.
Deficiency Repair Repaired and retested bfp in pool mech. Room Replaced fex bldg h second floor