Ryan was super informative and assisted in resolving our issue!! Thank you and very much appreciated!!
While 90% of techs we work with at NW Fire have been exceptional (Brandon, Jessie, Ira to name a few)......, this past experience in the customer service (tech) area was definitely in the 10% of not so great. Service good, however the tech Jeff definitely isn't someone we'd like to encounter in the future. However there were 3 techs and the 2nd and 3rd in command techs were very pleasant as well.
Thank you Conner for providing excellent service, getting a technician out quickly to make the repairs, keeping me informed. I really like the service report emails that shows the tech going on-site, the notes and completion of the service call/repairs. Thank you again!
Tom came out a performed our annual fire hydrant testing. He took the time to inspect all the caps, cleaned with wire brush and added some anti seize to the threads for easy removal and to keep the rust from developing into the future. Thanks for the Great job Tom.
Grant came to our hotel to perform the annual testing of our backflow devices. He is very professional and knowledgeable. I felt comfortable leaving him to do his work. Thanks Grant,
Swift, quick and repairs done sufficiently!
Thomas came out today and quickly diagnosed the issue with a smoke detector, repairs were done quickly and without disruptions to our business.
Colby did a very professional job, it was great that he brought enough manpower to get the job done quickly with minimal disruption to our hotel. Thanks Colby & NW Fire Systems
Jesse stopped by today to figure out a smoke detector issue on our new fire panel, after looking at things and attempting to find a "Ghost" in the system he made a phone call to his co-worker. afterwards he punched some buttons on the panel and the Ghost disappeared. Everything is back to normal again. Thanks Jesse.
Fire Alarm Service Call
Trouble shot modules and they appeared to be the source of the trouble need to contact guardian if the trouble comes back on the panel