Very Thorough and Walked Me Through the Whole Process

Beth from Tukwila, WA

Ryan and his helper were amazing. This was my first time handling something of this nature for the company I work for, and they were great. Ryan walked through the entire process, let me know what he was doing, what needed to happen and then just got it done. They were here for about one and a half hours and it went seamlessly. Thank You so much Ryan for everything and I look forward to seeing you next year! (Price not rated, I don't pay for this service, so don't know if it's a good price or not)

Exceptional Service

Miesa from Tukwila, WA

Marlon was exceptional as always! We appreciate you!

Excellent Service Again

Dana from Tukwila, WA

Tom was wonderful to work with, it is always challenging to shut water down to a business. We went over a plan together and we had no interruption to our water supply and was able to keep our business open during the repairs. Thank you Tom,

Professional Service

Dana from Tukwila, WA

Ryan performed our quarterly fire sprinkler inspection in a very professional way. We had several meetings going on at the same time while the inspection was taking place and he did this without interrupting anyone. They never knew he was here. Thank you, Ryan for being such a professional person. Keep up the great work ethics.

Faulty heat detector

Dana from Tukwila, WA

Brian came and was able to remove the bad heat detector in our kitchen and then contacted the alarm company for us to hold any trouble calls on this device for the next 30 days. Thanks for the professional job Brian,

Response from Northwest Fire Systems:

We're thrilled to hear that you had such a positive experience with us. Thanks for the kind words.

Professional Service

Dana from Tukwila, WA

Colby did a great job today in fixing my backflow valve which failed during the annual testing. Quick, reliable service. Keep up the Great work Colby.

Professional Service

Dana Holzworth from Tukwila, WA

Brian came to my hotel in search of an "open circuit" with our horns & strobes on the 2nd floor. He immediately knew it was an issue with one of our ADA rooms. The first room we visited he started checking the strobe/ horn sensor for continuity & voltage, he came to the last one in the room and found that a guest loosened up the mounting screw which caused it to not make the circuit. He checked the circuit and re-installed the strobe and everything was good after that. Thank you Brian for your professional experience and getting our system back in to a normal status again. Life Safety is at the top of our list for our guests always.

Response from Northwest Fire Systems:

We are so grateful for your kind words.

Engineer

Brian from Tukwila, WA

Great

enginier

Brian from Tukwila, WA

Asset Protection Manager

Dennis from Tukwila, WA

The best service we have had at this facility in the 5 years I have been here. Helpful, polite, efficient, and very clear in what need to be done and receptive to our concerns.

Professional Service

Dana Holzworth from Tukwila, WA

Looking for an open circuit is like trying to find a needle in the haystack. Ryan & Brian did a great job and not wasting time to locate the 2 devices that had corrosion on the terminals in my pool area. Thanks Guys for doing a GREAT JOB!!!

Professional Service

Dana from Tukwila, WA

What a great company, everyone is professional. Will recommend to other companies.

great work

Anita from Tukwila, WA

Service

Miesa from Tukwila, WA

Ryan was super informative and assisted in resolving our issue!! Thank you and very much appreciated!!

Technician Relations

Miesa from Tukwila, WA

While 90% of techs we work with at NW Fire have been exceptional (Brandon, Jessie, Ira to name a few)......, this past experience in the customer service (tech) area was definitely in the 10% of not so great. Service good, however the tech Jeff definitely isn't someone we'd like to encounter in the future. However there were 3 techs and the 2nd and 3rd in command techs were very pleasant as well.