Thank you for your superb customer service. Brian Rodrigues went above and beyond today to fully explain what work was getting done and why it was getting done. In addition, he helped solve a months-long mystery with regard to a flashing light at the building that our engineers could not solve. While it wasn't part of his initial scope, he was so knowledgeable about the building systems that he was able to point me in the right direction as to what was causing the light to flash (the evacuation system). Brian had a smile on his face from the moment I met him and was very willing to help me out. I really appreciate customer service like that and hope to work with him again in the future.
The tech was polite, on time, and was able to swap out extinguishers to avoid having to come back to do another visit. Thank you
We really like that you contact us when something needs to be done as we don't always know what is required. Also, your service personnel always shows up when scheduled, is knowledgeable and friendly. Thanks
Super happy about preventative recommendations.
Been doing this a longtime. The staff from NW firesystems was the best I have ever worked with. Prompt, knowledgable and at the top echelon of customer service.
the service is Great,from Kathy to the service crew to materials procurement and the installation are awesome. project got done in time.
He was very knowledgable and walked me through what I need to know
Working with NW Fire is always effortless and enjoyable. The techs know their stuff and are courteous and professional
Allec was out to our community in Kirkland today and was so helpful in testing our backflow and was nice enough to provide details to the city on our behalf. He was thoughtful to tell me that our fire extinguishers need servicing as well so it's nice to have vendors that care and do the job right the first time!