Very experienced, professional and courteous technicians! Thanks Marlon and Zach for exceeding our expectations and solving all issues!
Response from Northwest Fire Systems:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and were able to complete your fire safety service quickly!
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Excellent service! Allec was extremally knowledgeable with great attitude making us feel customer service is his focus. He is professionalism and can do attitude made the inspection go smoothly with other staff including the electrician and the elevator technician. He is flexibility leading this inspection and positive friendly approach was much appreciated. As I mentioned before in my earlier survey, we have done this inspection with other companies before but your staff made the difference especially Allec's customer in approach! Thank you Allec and Northwest Fire for great service!
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Alex and Even showed up on time and they were very professional, knowledgeable and great to work with. Their politeness and very positive attitude made the inspection easy and we really appreciated their professionalism and their work ethics. We have done this inspection several times with other companies but none were comparable to the service we received from these guys and your company. I will make sure the word gets out about how great you guys are. Keep up the good work and the way you treat your customer is outstanding!
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Thank you for your superb customer service. Brian Rodrigues went above and beyond today to fully explain what work was getting done and why it was getting done. In addition, he helped solve a months-long mystery with regard to a flashing light at the building that our engineers could not solve. While it wasn't part of his initial scope, he was so knowledgeable about the building systems that he was able to point me in the right direction as to what was causing the light to flash (the evacuation system). Brian had a smile on his face from the moment I met him and was very willing to help me out. I really appreciate customer service like that and hope to work with him again in the future.
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The tech was polite, on time, and was able to swap out extinguishers to avoid having to come back to do another visit. Thank you
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We really like that you contact us when something needs to be done as we don't always know what is required. Also, your service personnel always shows up when scheduled, is knowledgeable and friendly. Thanks
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Super happy about preventative recommendations.
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Been doing this a longtime. The staff from NW firesystems was the best I have ever worked with. Prompt, knowledgable and at the top echelon of customer service.
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the service is Great,from Kathy to the service crew to materials procurement and the installation are awesome. project got done in time.
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Tracked down open circuit on 2nd floor Nac 1. Removed two devices in the hall just outside the elevators. On side had power but no EOL, the other side had EOL but no power, so the issue was coming from in between the two devices. Accessed two units, and found disconnected speaker in Unit 256. Reconnected device and open circuit trouble cleared from the panel. System is online with one trouble remaining for a smoke detector.
Replaced (2) Mini Horns in Unit A206 that got water damaged. Work was done for Alliance Environmental Group, billing will be sent to them.
Installed (2) 12v8ah for FACP and (1) 12v8ah for Radio. Sensitivity Tested (1) Smoke: Pass.
Backflow, Sprinkler, Portable Extinguishers, and Alarm Systems Inspection
Backflow Service Call/Warranty Watts 909QT 34632 BFP-8 / 1st floor laundry above counter: Service/Warranty Call - Leaking backflow. Customer would like to stop leak or shut off water to backflow temporarily if it does not affect water supply. Watts 909QT 34632 BFP-8 / 1st floor laundry above counter: Return trip for full rebuild.
