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the service on the day of the repair is fine, time will tell how well the repair will last. I was advised by a previous maintenance person that he would be the one doing the work the next day. On the day of the install, it was a different installer, and it’s a good thing I happen to come by for lunch because they were getting ready to leave and not do the job. This was after I was told by the previous installer that I did not have to be there. It just seems like there is a lack of communication between the customers and the installers. I also feel that a unit that’s only five years old. That has had two compressors and now a new recirculating valve is a little disheartening.
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Nick arrived at my home about 90 minutes after I called Alaska. He diagnosed the problem in 30 seconds and needed about 30 to fix the blockage in the water line. The house only got up to 83, so we were not uncomfortable. This was an excellent process and saved us a lot of worry
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Adrian and Javier are very friendly and professional i would recommend them for any ac service you need.
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Adrian was very fast and very honest. Taught me about my unit and was extremely nice. Thank you again!
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Appreciate how Javier took time and extra pictures to walk us through the issues we were having and keep us informed. Would recommend to anyone.
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I needed an emergency repair for my AC unit on a steamy Saturday evening. Anthony, an Alaskan Air engineer, arrived within 3 hour of the order being placed. He was very professional and quickly performed diagnostics and repair. My AC unit started blowing a 57-degree cold air. Many thanks to Anthony!
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He was able to solve the problem quickly
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I called Alaskan Air for an emergency after the company I usually use did not respond. Jeremy N., our technician, arrived early and did a great job. They also contacted a restoration company on my behalf for our job. Very impressed.
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Was really professional. Able to explain everything that he was doing.
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Service was so quick at 11pm!!! Javier was thorough and professional and helpful. I could not even imagine getting such fantastic service! I will be telling anyone who will listen. Thank you so very much!
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Jeremy was wonderful..very friendly and helpful. He took the time and explained everything to me!
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