Javier is a dedicated technician and an asset to your company. He explained all the maintenance options to my wife and I. We then decided to go with the option which will take care of our needs.
Bought a new unit. Earl patiently explained all the options for new units and payment. The crew arrived on time. They were courteous and conscientious about being neat and non-disruptive. They worked steadily and completed all work in good time. They explained what they were doing along the way and took the time to show us how everything worked.
Very polite and excellent work ethic. Very efficient and diligent worker. Explained the work required and provided options.
the service on the day of the repair is fine, time will tell how well the repair will last. I was advised by a previous maintenance person that he would be the one doing the work the next day. On the day of the install, it was a different installer, and it’s a good thing I happen to come by for lunch because they were getting ready to leave and not do the job. This was after I was told by the previous installer that I did not have to be there. It just seems like there is a lack of communication between the customers and the installers. I also feel that a unit that’s only five years old. That has had two compressors and now a new recirculating valve is a little disheartening.
Nick arrived at my home about 90 minutes after I called Alaska. He diagnosed the problem in 30 seconds and needed about 30 to fix the blockage in the water line. The house only got up to 83, so we were not uncomfortable. This was an excellent process and saved us a lot of worry
Adrian and Javier are very friendly and professional i would recommend them for any ac service you need.
Adrian was very fast and very honest. Taught me about my unit and was extremely nice. Thank you again!
Appreciate how Javier took time and extra pictures to walk us through the issues we were having and keep us informed. Would recommend to anyone.
I needed an emergency repair for my AC unit on a steamy Saturday evening. Anthony, an Alaskan Air engineer, arrived within 3 hour of the order being placed. He was very professional and quickly performed diagnostics and repair. My AC unit started blowing a 57-degree cold air. Many thanks to Anthony!
The Problem/Issue: Client Impact: Safety/Health: Design/Installation: Neglect: Age: