Jack clearly knows what he is doing and takes care to do a thorough maintenance inspection. He verified working components and cleared out dirt and debris that could cause problems down the road. In addition, someone not focused on the job would likely not have picked up an issue with the AC drain pipe from hearing a slight gurgle when he turned the unit off and knew what it meant. He was able to clearly explain the problem to me over the phone in Oregon and what needed to be done. I agreed and he was able to address the issue during the same visit. He was friendly and engaged with my dad and his caregiver, taking the time to also explain to them what he was doing and why. For years Alaska AC & Heating has been there for us and every experience has been positive with the techs and support people in the office. In addition, kudos to your IT people for managing an excellent set of tools to help keep everyone on the same page and resolve any issues that might come up. Computer system implementation and maintenance tends to be invisible to users when all goes well. But I know it requires teamwork and a lot of work to make it look easy.
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And for a thorough maintenance inspection. Glad you found the culprit with the flaky thermostat and that it was a simple tweak without need for a new one. Also glad to have the part replaced that was out of spec. None of as want another failure like a couple summers ago when the AC suddenly went kaput on a 120 degree day due to our neglecting to schedule maintenance inspections. Others from Alaskan were there for us then, too. We're fortunate to have such excellent support.
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When our AC shut down all of a sudden, I called Alaskan, who has been our AC company since 2008. They put me in touch with technician, Jeremy N. He called and helped me troubleshoot the problem on my end based on my input. When I couldn't reset the system or get it running based on his guidance, he came to the house with a smile and remedies—at the end of his day and on Friday! He quickly diagnosed the problem and fixed it. He was courteous, respectful and informative. Thank you so very much.
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Well spoken individual that answered all my questions thoroughly and explained my options. Top notch service
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Freddie is a top-notch, quality service professional. He is knowledgable, respectful, considerate, efficient and very articulate when explaining how he serviced our system and his recommendations to improve it. He is not 'high-pressure' in trying to sell us something, which is very offensive. He knows that 'building trust and value' is very important. Thank you, Freddie, for taking good care of our HVAC system and us!
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Freddie was very professional and did a thorough inspection of the equipment.
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Nick was very courteous and knowledgeable. He gave us a few good options to improve the operation of our system.
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The Problem/Issue: Out of spec voltage enhancement system Client Impact: Potential severe future fault Safety/Health: None Design/Installation: None Neglect: None Age: 8 Years
The Problem/Issue: Client Impact: Safety/Health: Design/Installation: Neglect: Age:
