Josh was a good fellow, he showed up on time, serviced my AC quickly, gave me some options, but didn’t push me to buy additional services.
Nick was friendly, courteous, and cooperative. He had a great sense of humor and seemed to appreciate my humor. Very thorough explanation of what he did and minor problems he found. He did not press me for additional services and reminded me that it was time to renew my service agreement.
Nick was professional and informative. Service was excellent
Sam was an excellent technician and answered all of my questions.
First setting up the appointment was very cumbersome. The system said I was not a previous costumer. I was. The maintenance took just over 2 hours. The verdict was that there was a part sub standard, not broken just sub standard. As it turned out, it was the part Alaskan Air replaced just over a year ago. The explanation was that this part only lasts from 2 years to 8 years. Sounds like marketing obsolescence to me. Again felt like I was being worked the entire time.
Freddie was my Technician for my appointment. He called before arriving and came during the scheduled time. Freddie explained everything clearly and showed photos. I was very pleased with how Freddie handled everything.