I called Thompson, because my ac went out, and I needed someone quick, due to my compromised immune system. They told me they could have someone out, same day within 2 hours from the time I called. Amazing! Ty was the tech, and he was awesome. Explained everything to me, waited while I called my husband to let him know what the problem was, and was able to get us up and running. He does need to come back with a part that he has to order, but at least my ac is working again for now. I’m really impressed by Thompson, and Ty, and would highly recommend them!