When jim came to my house to begin installation for a new heat pump , he said the people would arrive here at seven thirty in the morning. So 7 30k 7 45 , 8 o'clock 815. I called the office and explained the situation and they said, oh no.They have to go to the warehouse first and pick up all the equipment and I said , well , I was told they would be here at seven thirty. They did not arrive. Until nine a m. . When Jim showed me the options available to choose from, there were 3 different systems, and I did eventually choose the lowest price.And he said , well , that's fine , he said they're all fantastic . He did some more markings on the paper and came back with $11000?And I said , say , what... what happened to the nine thousand dollars listed. He said oh yeah when you pay your taxes in april that two thousand dollars will be paid back to you. That was certainly not discussed beforehand when i chose the nine thousand dollar unit. I was expecting to pay nine thousand dollars. Jim said he would contact the service department by email and request that they come out and complete the adjustment to the humidifier.I spoke with him later in the day , and he said he put that email in draft folder and forgot to actually send it. When I called the office this morning they had no record of any email being sent regarding the humidifier adjustment. And he is not at work today.So , nothing is being done in that regard. I had been told before not to pay the bill until everything is completely satisfied. I did not follow that rule.I paid the entire amount due and now service is non-existent On what has not been completed. I called the office this morning and got hold of the lady who handles service calls and she had no record.Of anything being done at my address. she said she would check it out and call me back but that has not happened. To say that I am not impressed with Watkins.Service is an understatement. I doubt that I will use this company again.And I certainly will not recommend it to anyone I know.
