Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Watkins continues to provide great customer service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Not bringing a ladder to a house that has two ACs and one in the attic is a little weird
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Easy to work with from sales to installation and follow up. Highly recommend Watkins.
Overall Experience
Quality
Price
Convenience
The diagnostic service call was fine. Tony was able to identify the problem quickly. The price was as stated on the phone but, as I pointed out, the number did not agree with price indicated on the website. This was adequately explained at the time I paid but it would have been better had that been made clear when we first called. The issue now is the radio silence that has occurred since the service call. Tony indicated the part would take a ~week to get. It's been a week and I have heard nothing. I tried calling Watkins today and no one picked up. I left a voicemail with contact info and no one called back. I'm beginning to feel like I've been ghosted with a broken furnace in the dead of winter. If the parts on back order fine or if it will be here tomorrow fine but share some information already.
Overall Experience
Quality
Price
Convenience
Andrew was very friendly and informative!! Great technician!
Overall Experience
Quality
Price
Convenience
Justin was friendly, courteous able to talk to an repaired thermostat to the way it should be in regards to the heat pump , explained in detail problem an repair procedure .
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
Install filter and humidifier to improve indoor air quality
Regular maintenance for a HVAC system
Quality inspection on a new hvac system
Regular maintenance for a HVAC system
Regular maintenance for a HVAC system
