Our service man explained everything going on in terms we could understand. He found the problem with our heat pump and we had our air conditioner back on in no time. He also showed and explained to us different things that will help keep our furnace and heat pump running more efficiently. A really pleasant experience. We are glad we called Watkins!
The techs to come out to install the HVAC system was very thorough. Even found a way to install the new ac were i want it it even it was already found that would be not possible. They went the extra mile to make it happen and did a very good job finishing it. They also were very good at showing an overall usage of the new thermostat and the improvements made to the system an what to look for for future maintenance. The week after installation follow up was on time (testifying of there good professionalism). I do not want the leave out the sales person (Ben) who assisted us on choosing a system that was good for us. He took the time to walk around the property and discuss with me the different options for the installation of the HVAC and what could work best due to the location of the old system and what I wanted to accomplish. I will definitely consider them for the future replacement of the water heater and I'm sure we will be able to discuss different options. Best of luck to you and yours.
Watkins came out to quote me on a new system. Ben was extremely knowledgeable about all of the equipment and answered all of my questions. He was very thorough when doing his load calculations in order to size the system correctly. I felt no pressure to buy or upgrade. After getting other quotes and thinking about it for a week we decided to go with Watkins due to the professionalism they portrayed. Kevin and Jacob came out and installed the system. They were very professional and answered all of my questions about the install. Everything was cleaned up when they were done and the install looks and runs great. I would highly recommend Watkins to anyone needing HVAC work done.
Brian came out and took care of my thermostat. He turned off the schedule programming so I can control it myself. He was quick and thorough and explained it to me. Thank you Brian!!
Thought we had a significant issue with our furnace according to another company. Sought Watkins for second opinion to verify this issue before potentially replacing our current unit. This was a very prompt same day response to check our unit late in the day. Thorough service check of our unit yielded no major concerns, excellent explanation of findings helped us make an educated decision on how to move forward. Would certainly recommend Watkins to others and will be using them for future service going forward.
Regular maintenance for a heating system
Troubleshoot and repair furnace
Just quoted a new Trane air conditioner