Another great experience

A. Gaige from Dayton, OH

Rob came out today to give me a quote for a tankless water heater install and whole home humidifier. We had a full HVAC system installed earlier this year by Watkins, and at that time I didn't even think about asking about the humidifier. We're going tankless because we want to remove our crumbling chimney. I submitted a request yesterday online, got a call yesterday afternoon, Rob came out today. The quote is reasonable, financing is available, and he said they could get it done soon. And Rob not only tolerated my crazy dogs, he welcomed their affection. 10/10

Very efficient

Raymond from Dayton, OH

Service was on time very efficient

excellent service

Joshua from Dayton, OH

Watkins and Tony have been very responsive and professional with the services.

Excellent Service

Ted from Dayton, OH

Excellent service. Highly recommend Aaron.

Excellent experience

Steven from Dayton, OH

Fantastic Job

Jody from Dayton, OH

Andrew was professional, knowledgeable, and courteous. He did a great job.

Very helpful service!

John from Dayton, OH

Janeth was a terrific help explaining her findings and the recommended course of action.

Technicians did a SUPER job of installing new unit.

Judy from Dayton, OH

When jim came to my house to begin installation for a new heat pump , he said the people would arrive here at seven thirty in the morning. So 7 30k 7 45 , 8 o'clock 815. I called the office and explained the situation and they said, oh no.They have to go to the warehouse first and pick up all the equipment and I said , well , I was told they would be here at seven thirty. They did not arrive. Until nine a m. . When Jim showed me the options available to choose from, there were 3 different systems, and I did eventually choose the lowest price.And he said , well , that's fine , he said they're all fantastic . He did some more markings on the paper and came back with $11000?And I said , say , what... what happened to the nine thousand dollars listed. He said oh yeah when you pay your taxes in april that two thousand dollars will be paid back to you. That was certainly not discussed beforehand when i chose the nine thousand dollar unit. I was expecting to pay nine thousand dollars. Jim said he would contact the service department by email and request that they come out and complete the adjustment to the humidifier.I spoke with him later in the day , and he said he put that email in draft folder and forgot to actually send it. When I called the office this morning they had no record of any email being sent regarding the humidifier adjustment. And he is not at work today.So , nothing is being done in that regard. I had been told before not to pay the bill until everything is completely satisfied. I did not follow that rule.I paid the entire amount due and now service is non-existent On what has not been completed. I called the office this morning and got hold of the lady who handles service calls and she had no record.Of anything being done at my address. she said she would check it out and call me back but that has not happened. To say that I am not impressed with Watkins.Service is an understatement. I doubt that I will use this company again.And I certainly will not recommend it to anyone I know.

Excellent Service

David from Dayton, OH

Timely and Excellent Service!

Dick from Dayton, OH

She spent time answering all of my questions and pointing out that we have a small leak in the drain line from the HVAC unit.

Excellent Service!

Trevor from Dayton, OH

Watkins was able to schedule an appointment quickly. The office lady Jen (I believe is her name) was very helpful and nice. Andrew was very nice, professional, and knowledgeable. You can tell he has great passion for what he does. Thank you Watkins!

Service

Ken from Dayton, OH

Great service!

Matt from Dayton, OH

Between the estimate, scheduling and installation of a water heater, AC and furnace I interacted with 7 different people at Watkins and they were all wonderful to work with!

Dependable and trustworthy

Thomas from Dayton, OH

Great service. Thorough, dependable, and you are always getting the straight scoop from Watkins. The most trustworthy company in this line of work I have ever worked with.

Excellent service

Thomas from Dayton, OH

Friendly and knowledgeable