Thank you for sending Marlon to our service emergency. He made a super first impression with a calm demeanor and a huge smile. He knew I was waiting for him and I knew he would be able to help me. He spent time with our in-house maintenance technician and worked through our mitigation and in the most thoughtful way possible explained to me what happened. He recommended a few fixes which we will schedule in the future. Marlon talked about his team and coworkers with respect and gratitude. And we talked about where to get really good tacos. This has turned into a wonderful business relationship. Having someone like Marlon represent your company takes you to the highest tier of professionalism and customer care. Thank you!
Response from Northwest Fire Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
