When our AC shut down all of a sudden, I called Alaskan, who has been our AC company since 2008. They put me in touch with technician, Jeremy N. He called and helped me troubleshoot the problem on my end based on my input. When I couldn't reset the system or get it running based on his guidance, he came to the house with a smile and remedies—at the end of his day and on Friday! He quickly diagnosed the problem and fixed it. He was courteous, respectful and informative. Thank you so very much.