Upon arrival, I found the customer system not working properly due to a bad indoor motor module combo. I sent an estimate to replace the motor. The estimate was verbally approved. The motor was not in stock. I went ahead and ordered it and it’s supposed to arrive sometime tomorrow, Thursday, January 8. Other than that, the system is down and I left it turned off at the thermostat. We will call as soon as the motor arrives in our hands to schedule install .