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Great technology and service by Lee to clean my mini split’s air handlers
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
Response from Benson's Heating and Air Conditioning:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Hunter provided two PM’s today, was very helpful and professional.
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Hunter was a pleasure to meet, very helpful and professional!
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Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Verified the overall equipment condition as good. * Confirmed the indoor coil is clean and in good condition. * Checked the 1" pleated filter (18x18x1) and noted its condition. **Outdoor Unit (Heat Pump at Back of Building):** * Verified the outdoor coil is clean and in good condition. **Electrical Components:** * Tested and confirmed proper operation within manufacturer specifications for: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed good condition and proper operation of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork **Measurements:** * Recorded a return air temperature of 72.0°F and a su
11/07/2025- I arrived on site and replaced the faulty thermostat with a T6 pro. After the installation of the new thermostat I tested the unit in every mode of operation and I have verified that the unit is working properly and without issue. This unit is heating/cooling properly at the time of service. Since the customer wasn’t home during the installation of the new thermostat, I emailed him the invoice and I left the thermostat manual on the desk in the room next to the thermostat.
11/03/2025- I arrived on site to find the thermostat faulty and sending voltage to the unit despite being off. I brought this up with the customer and he has approved of an estimate to replace this faulty thermostat with a new one. I have ordered the replacement thermostat and it will be delivered to our warehouse. Please contact the customer and schedule a time for replacement when it arrives.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the closet and services the whole home. * Replaced the pleated 1" filter (size 20x20x1) with a spare provided by the customer. * Confirmed the indoor coil is clean and in fair condition. **Outdoor Unit (Heat Pump):** * Located on the side of the house. * Confirmed the outdoor coil is clean and in fair condition. **Electrical Components:** * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, primary drain pan, and electrical wires; all are in good condition and working properly. **System Testing and Adjustments:** * Return air temperature: 74.0°F. * Supply air temperature: 118.0°F. * Cleared the cond
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Attic Air Handler):** * Observed the unit to be in fair condition. * Replaced the pleated 1" air filters (18x18x1 and 10x24x1) with customer-supplied spares. * Confirmed the indoor coil was in fair, clean condition. **Outdoor Unit (Side of House Heat Pump):** * Observed the unit to be in fair, clean condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: Blower Motor, Heat Strip Kit, Condenser Fan Motor, Compressor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. * Inspected the following components and confirmed they are in good working order: Blower Wheel, Primary Drain Pan, Electrical Wires Secured, and Secondary Drain Pan. **System Performance:** * Measured a return air temperature of 72.0/76 degrees Fahrenheit and a supply air temperature of 113.0/107 degrees Fahr
Upon arrival, I found the exhaust hood for the pasta, char grill, not working due to a bad relay and terminal block above the hood system in the ceiling tile. The terminal block and relay have been ordered. We will return to install as soon as the terminal block and relay arrive at our shop. I left the system how it was when I arrived. . I return Friday, October 24 with the new relay in terminal block after installing the relay in terminal block. I tested the system operations and everything is working properly at this time.
Changed the filter dryer in the condenser for the mother-in-law suite above the garage under a 10 year P & L warranty. However, the Freon was not covered. I sent an estimate for the Freon charge. The estimate was approved. After performing the work I’ll wait in the factory charge and tested system operations. Your system is operating/cooling properly at this time
Upon arrival, I found the customers straight cool, condenser and furnace that supplies the downstairs not cooling properly due to a low refrigerant charge, causing the case coil to freeze over. The system is a 2012 with R 22. Refrigerant. I was able to find a leaking condenser coil and filter dryer. I sent a repair estimate via email, but I highly recommend saving that money and putting it towards a new system which wouldn’t be much more than the repair. The customer agreed I will get a proposal sent with options on a new system install as well. I left the system as it was when I arrived. .
Deep cleaned all three mini split heads with the power washer then tested each one to ensure they were still cooling properly.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Package Unit in Closet):** * Verified the unit services the whole home. * Confirmed the indoor coil is clean and in good condition. * Replaced the Respicare filter (20x20x1). **Outdoor Unit (Heat Pump on Side of House):** * Confirmed the outdoor coil is clean and in good condition. **Electrical Components:** * Tested and verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, secondary drain pan, primary drain pan, electrical wires, and ductwork are in good condition and working properly. **System Testing & Adjustments:** * Measured a return air temperature of 72.0°F and a supply air temperature of 49.6°F. * Cleared the condensate drain line, tested the safety switch, a
Upon arrival, I found the customers older or 22 straight cool with electric heat system not cooling properly due to a bad thermostat. The thermostat was receiving low-voltage but was completely blank. I sent an estimate to replace the thermostat. The estimate was approved. The customer was also interested in a gold level ESA plan. We signed him up for that as well after installing the new thermostat, I tested the system operations. The system is cooling properly at this time. The customer is interested in a proposal with options on a new system install due to the old age of the existing system, I will get one emailed over ASAP. Your system is operating properly at this time .
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Attic Air Handler):** * Observed the overall equipment condition as fair. * Checked the pleated 1" filter (20x20x1) and noted its condition. * Confirmed the indoor coil was clean and in fair condition. * Serviced the downstairs and upstairs areas. **Outdoor Unit (Side of House Heat Pump):** * Observed the outdoor coil was clean and in fair condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring, all within manufacturer's specifications. **System Components:** * Inspected and confirmed the blower wheel, primary drain pan, secured electrical wires, and ductwork were in good condition and working properly. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. *
Today I arrived on site and performed the following maintenance: **Indoor Unit (Air Handler - Attic):** * Observed the indoor coil to be in fair and clean condition. * Replaced the pleated 1" filter (size 20x25x1) using the customer's spare filters. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor coil to be in fair and clean condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage within manufacturer specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Heat Strip Kit * Contactor * Electrical Wiring **System Components (Inspected and Working):** * Confirmed good condition and proper operation of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork **System Readings:** * Measured a return air temperature of 74.0°F. * Measured a supply air temper
09/26/2025- I arrived on site and found the installation for the kitchen duct slightly wet and the duct slightly loose which exposed some of the metal supply duct. I removed any wet insulation before re-securing the ductwork onto the supply duct. I also noticed that this kitchen supply duct has much more air pressure than the rest of the house, so it’s possible that we could install something to equalize the airflow to the rest of the house and that would also likely solve this issue if it repeats. I informed the customer to call us if this issue happens again in the future, but I have verified that the unit is working properly at this time.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Attic Air Handler):** * Verified fair overall equipment condition. * Confirmed pleated 1" filtration. * Checked filter sizes: 12X12, 20X20, and 12X24. * Observed indoor coil in fair and clean condition. **Outdoor Unit (Side of House Heat Pump):** * Observed outdoor coil in fair and clean condition. * Tested and inspected electrical components: * Blower Motor, Condenser Fan Motor, Compressor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring are working properly within manufacturer's specifications. * Inspected components: * Blower Wheel, Primary Drain Pan, and Electrical Wires Secured are in good condition and working properly. **System Performance:** * Return air temperature: 79.0°F and 78°F. * Supply air temperature: 60.8°F and 56.4°F. * Condensate Drain System: * Cleared drain line. * Cleaned out prim