Overall Experience
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Overall Experience
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Overall Experience
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Price
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Overall Experience
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Price
Convenience
Overall Experience
Quality
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Convenience
Response from Benson's Heating and Air Conditioning:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Hunter provided two PM’s today, was very helpful and professional.
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Hunter was a pleasure to meet, very helpful and professional!
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Lee and the installation team were knowledgeable, professional, friendly and very helpful.
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Today I performed a routine maintenance on your two stage split system heat pump. I checked electrical connections on both indoor and outdoor equipment, flushed your drain line and cleaned your condensate pump, clean your return filter grill, checked your capacitor ratings and then tested the system operations after the maintenance. Your system is operating/cooling properly at this time .
The customer approved an estimate to pull and clean two supply grills upstairs, one in the bathroom one in the bedroom beside the bathroom and then insulate and reinstall to help keep the supply grills from condensating. After performing the work, the supply grills are clean and should not condensate as badly. .
Today I performed a routine maintenance on your heat pump split systems. I checked all electrical connections on both indoor and outdoor equipment, flushed your drain lines, checked the air filters, checked your capacitor, ratings, and rinsed off the condensers outside. During the maintenance, I noticed the downstairs system had an error on the thermostat for excessive runtime in cool mode. After further inspecting the system, I found a loose connection in the thermostat. I tightened up the thermostat wires and tested the system operation and everything seems to be operating properly/cooling properly on both systems. The customer is concerned with some stains on the upstairs bathroom vent. I will send an estimate to pull the supply vent clean it seal it with insulation tape and reinstall
Upon arrival the customer explained that they’ve had to empty the secondary drain pan under the unit in the upstairs attic a couple times and wasn’t sure why. After further inspecting the system, I found the contactor outside to be welded shut. Which means when the thermostat would satisfy and the outdoor unit and compressor just kept running and running, causing the evaporator coil to ice over which would explain the ice melting and not tracking down into the primary drain pan and missing it, causing it to drip out the bottom of the air handler cabinet and into the secondary pan. The contactor was still under a manufacturer part warranty. The customer approved the estimate for labor to install the warranty contactor. After installing the contactor, I tested the system operations, and the contactor was energizing and deenergizing as it is supposed to. Your system is operating properly at this time. There will still be a little bit of water dripping out the bottom of the air handler int
Found the customers blower motor to be bad that supplies the very top widows watch. The motor was still under a manufactured part warranty however, the labor was not covered. The customer approved the labor estimate to install the new motor. After installing the new motor, I checked the system operations. Your system is operating/cooling properly at this time.
Upon arrival, I found the customers outdoor condenser to be frozen up all the way back to the compressor due to the indoor fan motor/module being bad. The motor/module is covered under a manufactured part warranty. I will send an estimate for the labor to install. Once the estimate is approved, we will get the motor and as soon as it is in our hands, we will call for scheduling to install. I left the system, turned off at the outside condenser until the motor is replaced to prevent further damage.
Today I performed a routine maintenance on your two stage zone system. I checked all electrical connections on both indoor and outdoor equipment, changed your air filter, flushed your drain line, cleaned the condensate pump, checked the capacitor ratings and change the batteries in the thermostat. After performing the routine maintenance I checked the system operations. Your system is operating/cooling properly at this time.
After speaking with Mr. Benson, he explained his system really seemed to be struggling July 4th and wanted his system looked over and gone through just to make sure everything was up to par. After further inspecting his system, the mini splits seem to be cooling fine but the indoor air handler was only putting out about a 10 to 12° temp split. After letting the system run for 20 to 30 minutes the system was running a lower then normal suction pressure. We decided to add a pound of refrigerant after adding the pound of refrigerant. I’ll let the system run for 1520 minutes during that time all thermostats inside satisfied at 73° I bought them all down to 68° and let them run for roughly 2030 minutes afterwards I had a 51° supply with a 70° return not sure if the system is got a tiny leak or if it’s just from checking pressures overtime. The system is cooling properly at this time.
Upon arrival, I found the customers existing 2 ton Mitsubishi mini split doing everything it could possibly do to cool. Everything seemed and checked out OK and I was getting 38 to 40° supply air. That’s the only source of heating and cooling in the house is roughly 1800 ft.² I recommended adding a mini split or possibly two heads. The customer was interested in options so I emailed information to our mini split salesman. He will be in contact to schedule an appointment to give you options on adding additional mini split
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Observed the air handler located in the closet, downstairs. * Confirmed the filter size as 20x20x5, a pleated 2-6" filter. * Noted the indoor coil was in fair and clean condition. **Outdoor Unit (Heat Pump):** * Observed the heat pump located on the side of the house. * Noted the outdoor coil was in fair and clean condition. **Electrical Components:** * Verified proper operation and amperage within manufacturer's specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Confirmed the following components were in good condition and working properly: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured **System Readings:** * Measured a return air temperature of
Today I performed a summertime maintenance on your ac system. I found everything to be working in proper specifications and have no recommendations. In Tallahassee FL
Today I performed a one time tuneup on both of your HVAC heat pump split systems. I checked all electrical connections on both indoor and outdoor equipment, checked the filters, flushed your drain lines, and checked your capacitor ratings. Both systems are operating properly at this time. Customer is interested in our maintenance plan options. I will email them to you attached to this invoice. .
Performed a summertime tune up on the hvac equipment. Testing system operations, component amperage’s, capacitor ratings, cleared the drain lines, dusted the return grills, tested the thermostats, replaced the 20x20 pleated filter, replaced the 16x20 pleated filter, washed the mini split filters, and checked the 12x12 filters. Will need to bring another box of 16x20 filters at next maintenance. The systems are working properly at this time.
06/15/2025- I arrived on site to find the downstairs unit drain line clogged and the secondary pan full of water. I cleared and cleaned both the primary drain lines thoroughly when and secondary drain pan before testing the unit and drainage system. I have verified that both the unit and drainage system are working properly at the time of service. I also noticed that both units air filters were dirty, the customer had extra air filters so I replaced them both during this service visit. I have verified that both units are cooling properly at this time.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the closet and identified as an air handler. * Verified the unit services both the East and West sides of the building. * Checked the pleated 20x25x4 filter; it was in fair condition. * Confirmed the indoor coil was clean and in fair condition. **Outdoor Unit (Heat Pump):** * Located on the side of the house and identified as a heat pump. * Verified the outdoor coil was clean and in fair condition. * Tested and confirmed the proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Inspected and confirmed the blower wheel, primary drain pan, and electrical wires were secured and in good condition. **System Performance:** * Measured a return air temperature of 77.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain li