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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Response from Benson's Heating and Air Conditioning:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Hunter provided two PM’s today, was very helpful and professional.
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Hunter was a pleasure to meet, very helpful and professional!
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Lee and the installation team were knowledgeable, professional, friendly and very helpful.
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Today I arrived on site and performed a summer tune-up on your system. The system is currently working properly. **Indoor Unit (Air Handler):** * Located in the closet. * Indoor coil condition: Fair, but clean. * Air filter: Pleated 1", 16x20x1. Recommended replacement. * Checked the filter today. **Outdoor Unit (Heat Pump):** * Located on the side of the house. * Outdoor coil condition: Good and clean; cleaned today. **Electrical Components (Tested and Working):** * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring **System Components (Inspected and Working):** * Blower Wheel * Ductwork * Electrical Wires Secured * Primary Drain Pan **Measurements:** * Return Air Temperature: 78.0 Degrees Fahrenheit * Supply Air Temperature: 59.0 Degrees Fahrenheit **Condensate Drain System:** * Cleared drain line. * Clean
Today I arrived on site and performed a summer tune-up on your system. It is currently working properly. **Indoor Unit (Air Handler in Attic Closet):** * Verified the unit is in good condition. * Replaced the pleated 1" filter (sizes: 20x20x1 and 12x24x1). * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the unit is in good condition. * Confirmed the outdoor coil is clean and in good condition. **Electrical Components (Tested and Working):** * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring **System Components (Inspected and in Good Condition):** * Blower Wheel * Ductwork * Electrical Wires Secured * Primary Drain Pan * Secondary Drain Pan **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. * Cleaned out the
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Closet):** * Replaced the pleated 1" air filter (size 16x21x1). * Observed the indoor coil to be in fair condition. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor coil to be in fair condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. * Confirmed the blower wheel, secondary drain pan, primary drain pan, electrical wires, and ductwork are in good condition. **System Performance:** * Measured a return air temperature of 79.0°F and a supply air temperature of 55.4°F. * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. **Additional Actions:** * Dusted the thermostat. * Restored power to the units. * Tested the thermo
Performed a one time tune up on the hvac system. Tested system operations, component amperage’s, capacitor ratings, checked refrigerant pressures, cleared the drain line, checked the 18X18 pleated filter, dusted the return grills, and tested the thermostat. The system is cooling properly at this time conditioning the air from 79 degrees to 59 degrees. Billable.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Observed the unit to be in fair condition. * Noted the filter size as 20x20x1. * Customer declined new filters and will provide their own. * Confirmed the indoor coil was clean and in fair condition. **Outdoor Unit (Heat Pump in Front Yard):** * Observed the unit to be in fair condition. * Confirmed the outdoor coil was clean and in fair condition. **Electrical Components:** * Verified proper operation and specifications for: * Blower Motor * Compressor * Fan Run Capacitor * Compressor Run Capacitor * Contactor * Electrical Wiring * Condenser Fan Motor **System Components:** * Confirmed proper operation and good condition of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured **System Readings & Adjustments:** * Recorded a return air temperature of 73.0°F a
Installed a new exhaust fan motor on rooftop. It was the center of the three the one in the middle. After installing the new motor, I amped out the motor and tested the system operations. The motor amp out perfect. Your system is operating properly at this time .
Today I performed a routine maintenance on your two stage split system heat pump. I checked electrical connections on both indoor and outdoor equipment, flushed your drain line and cleaned your condensate pump, clean your return filter grill, checked your capacitor ratings and then tested the system operations after the maintenance. Your system is operating/cooling properly at this time .
The customer approved an estimate to pull and clean two supply grills upstairs, one in the bathroom one in the bedroom beside the bathroom and then insulate and reinstall to help keep the supply grills from condensating. After performing the work, the supply grills are clean and should not condensate as badly. .
Today I performed a routine maintenance on your heat pump split systems. I checked all electrical connections on both indoor and outdoor equipment, flushed your drain lines, checked the air filters, checked your capacitor, ratings, and rinsed off the condensers outside. During the maintenance, I noticed the downstairs system had an error on the thermostat for excessive runtime in cool mode. After further inspecting the system, I found a loose connection in the thermostat. I tightened up the thermostat wires and tested the system operation and everything seems to be operating properly/cooling properly on both systems. The customer is concerned with some stains on the upstairs bathroom vent. I will send an estimate to pull the supply vent clean it seal it with insulation tape and reinstall
Upon arrival the customer explained that they’ve had to empty the secondary drain pan under the unit in the upstairs attic a couple times and wasn’t sure why. After further inspecting the system, I found the contactor outside to be welded shut. Which means when the thermostat would satisfy and the outdoor unit and compressor just kept running and running, causing the evaporator coil to ice over which would explain the ice melting and not tracking down into the primary drain pan and missing it, causing it to drip out the bottom of the air handler cabinet and into the secondary pan. The contactor was still under a manufacturer part warranty. The customer approved the estimate for labor to install the warranty contactor. After installing the contactor, I tested the system operations, and the contactor was energizing and deenergizing as it is supposed to. Your system is operating properly at this time. There will still be a little bit of water dripping out the bottom of the air handler int
Found the customers blower motor to be bad that supplies the very top widows watch. The motor was still under a manufactured part warranty however, the labor was not covered. The customer approved the labor estimate to install the new motor. After installing the new motor, I checked the system operations. Your system is operating/cooling properly at this time.
Upon arrival, I found the customers outdoor condenser to be frozen up all the way back to the compressor due to the indoor fan motor/module being bad. The motor/module is covered under a manufactured part warranty. I will send an estimate for the labor to install. Once the estimate is approved, we will get the motor and as soon as it is in our hands, we will call for scheduling to install. I left the system, turned off at the outside condenser until the motor is replaced to prevent further damage.
Today I performed a routine maintenance on your two stage zone system. I checked all electrical connections on both indoor and outdoor equipment, changed your air filter, flushed your drain line, cleaned the condensate pump, checked the capacitor ratings and change the batteries in the thermostat. After performing the routine maintenance I checked the system operations. Your system is operating/cooling properly at this time.
After speaking with Mr. Benson, he explained his system really seemed to be struggling July 4th and wanted his system looked over and gone through just to make sure everything was up to par. After further inspecting his system, the mini splits seem to be cooling fine but the indoor air handler was only putting out about a 10 to 12° temp split. After letting the system run for 20 to 30 minutes the system was running a lower then normal suction pressure. We decided to add a pound of refrigerant after adding the pound of refrigerant. I’ll let the system run for 1520 minutes during that time all thermostats inside satisfied at 73° I bought them all down to 68° and let them run for roughly 2030 minutes afterwards I had a 51° supply with a 70° return not sure if the system is got a tiny leak or if it’s just from checking pressures overtime. The system is cooling properly at this time.
Upon arrival, I found the customers existing 2 ton Mitsubishi mini split doing everything it could possibly do to cool. Everything seemed and checked out OK and I was getting 38 to 40° supply air. That’s the only source of heating and cooling in the house is roughly 1800 ft.² I recommended adding a mini split or possibly two heads. The customer was interested in options so I emailed information to our mini split salesman. He will be in contact to schedule an appointment to give you options on adding additional mini split