02/20/2026- I arrived on site to find the outdoor unit tripped on a failed rotor lockout safety code. I verified that the equipment itself is within spec and I confirmed that the unit and disconnect is being fed 214 volts rather than the 240 volts that the unit should be receiving. I was able to reset the error code and get the unit running, however the issue still has the potential of showing up again due to this high voltage issue. This issue is not our jurisdiction since it is further down the high voltage circuit than the unit and disconnect boxes. Due to this I informed the manager to contact an electrician to find what is stealing the voltage. I the customer needs us for anything they can contact us but this is an issue with the high voltage being fed to the unit. The unit is currently operational.