Shawn Coburn was sent to help me with a problem I had with my thermostat. I cannot tell you how grateful I am for his knowledge regarding the problem as well as the very pleasant way he helped me to understand what I needed to know. To my way of thinking, no employer could possibly ask for more than to have someone like Shawn representing them! And, to Care Heating and Cooling, thank you very much for taking such good care of this grateful customer! sincerely, Care Heating and Cooling! a winner!!!