We purchased a new furnace and air conditioning unit from CARE in January of 2025. They were unable to check the air-conditioning unit until the weather turned warmer. The first technician that arrived to do the inspection missed a leak as result of poor soldering of the copper lines of the install team. When the air conditioning unit continued to not perform up to our standards, CARE sent out a second technician, Sean Brennan. Our experience with Sean was nothing but excellent. He was knowledgeable, courteous, thorough and explained everything in terms so we knew exactly what was happening with our unit. While our initial experience with CARE and our new A/C was disappointing, the professionalism and genuine concern of Sean Brennan has restored level of confidence. I have Sean‘s cell number saved and will request him for all of our future needs.
The technician was friendly, polite, knowledgeable and professional. She is an asset to your company!
Sean expressed concern and understanding about the vibration we were hearing in the house when the new Lennox unit was running and took steps to reduce it.
Mike did an excellent job of explaining the issues and options.
Sean is very friendly and explained everything, he has visited me for 2 calls, both visits were excellent.
Sean was very professional and thorough in his work. Job well done.
We recently had our HVAC system inspected and was once again very happy with the service we received, Our service tech Andy Cheney was not only timely and thorough in his work, but also very professional in how he kept us informed of his findings along the way. We look forward to continung our relationship with CARE H & C and Andy in the future.
Wes is a fabulous technician!!! He keeps the equipment running and is a great communicator.