Anthony came to give us our yearly furnace checkup. He asked us if we were having any troubles, we let him know how much we loved it, because it heats our house up better than our previous electric one. He was very friendly from the time he walked in until when he left.
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Before I previously called I felt like I identified the problem but didn’t know how to get to the igniter. When the tech came he confirmed that it was most likely the igniter and he was going to order the part and have to come back the next day and install the part. The tech was at my house maybe 25 minutes. Never took the igniter out, didn’t check to see if he had it, and told me the part would probably cost a couple hundred dollars. After he left I uninstalled the igniter and saw that it was cracked. I then found a part at granger for 33 dollars including tax and had it installed by 5 o’clock. He left my house around 330. That hour and a half difference included going to pick up the part and driving back. But I did sign the monthly servicing contract and plan on keeping it for now.
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Care always provides excellent service but today Anthony went above and beyond. My house was a busy place but he remained patient with me, quickly diagnosed the problem and fixed it. Also gave me a few suggestions going forward.
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The kind of excellence I expect and get from Care.
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Technician was very friendly and professional, explained everything he was doing and what the results were. I’m very happy with the service today!
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Anthony was professional, he worked quickly and was knowledgeable.
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Anthony explained what he found and gave me options for repair.
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Anthony of CARE Heating & Cooling did the "tune-up" this fall for our furnace. I'm always happy to see him coming as our technician. He's serviced our A/C and furnace several times now. He is always very personable and efficient, getting right to work and does a good job. He is also good in communicating the status of our equipment and any needs or recommendations. And it was good to hear that our regular maintenance is paying off and our furnace was still in good condition and safe for this heating season. Thank you!
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Overall Experience
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Overall Experience
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