Our technician arrived after he gave us a heads-up call. Prior to his estimated service window we received a call from their office that he may be running behind due to previous customer appointments taking more time than expected. They wanted to make sure we were still good with him coming, which was much appreciated. Once here he was courteous and professional, quickly diagnosing the issues with the furnace and explained next steps. Not too much later the office called me with a quote and set up a service appointment. So far the experience with CARE has been extremely positive.
