Overall Experience
Quality
Price
Convenience
Immediate service, came back same day after getting part and completed job. Honest and super friendly.
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Overall Experience
Quality
Price
Convenience
Quick response and great service. Elijah was friendly, knowledgeable and thorough. I will be using Garner again for my AC needs.
Overall Experience
Quality
Price
Convenience
Mr Baker was a very courteous and professional person. He was able to discuss and explain our system very well. The Garner company scored big with Mr Baker.
Overall Experience
Quality
Price
Convenience
Brendan was very polite and thorough. We greatly appreciate his help!
Overall Experience
Quality
Price
Convenience
Matt is always knowledgeable, professional and efficient. He explains what he’s found and makes recommendations as appropriate.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Garner Heating & Air Conditioning Inc:
We're thrilled to hear that you had such a positive experience with us. Thanks for the kind words.
Overall Experience
Quality
Price
Convenience
We know Matt's work and know when he comes that our problem will be solved and that he will supply an explanation as needed.
Response from Garner Heating & Air Conditioning Inc:
Thank you for the wonderful review. Matt does great work and is always thorough and honest when it comes to explaining the needed HVAC repairs.
Overall Experience
Quality
Price
Convenience
Response from Garner Heating & Air Conditioning Inc:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
Quality
Price
Convenience
Not being an air conditioner repair person I have to take the technician’s word that they did a great job. I thought some of the prices he quoted was way out of the ball park. Thought Mr Torres was a pleasant guy and courteous.
Overall Experience
Quality
Price
Convenience
George is the kind of person that we love working with. He is courteous, professional, and knowledgeable. If we need more service from the company, this is the person we would like to see come help us.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
A/C went out and Garner was able to dispatch on short notice. Ray was very professional and thorough. He quickly identified our issue and got us back up running in no time.
Overall Experience
Quality
Price
Convenience
Performed semiannual maintenance on two straight cool AC systems. Inspected all Performance, Mechanical and Safety systems. Changed out two homeowner supplied AprilAire air filters (513 & 213). Tested and verified everything was operating within manufacture’s specifications for operation on both systems. Everything is working at this time.
Performed semiannual maintenance on two straight cool cooling units. Inspected all Performance, Mechanical and Safety Systems. Verified all mechanical components were operating within manufacture’s specifications for operation. On the main house HVAC system, inside the evaporator coil cabinet, the insulation had fallen off and was resting on the coil. I taped the insulation back to the top to ensure proper airflow of the system. Everything is working at this time.
AC Blower Fan Alignment: Aligned a misaligned blower fan to restore efficient cooling and air circulation.
Service diagnostic found that the 24v signal wiring running into the condenser had come loose and was hanging disconnected. I remade the connections and secured them in place. I also tightened down the other connections in the condenser unit. The system was function checked and was running at the time of departure.
Service diagnostic found that the blower motor was failing. The motor was not running consistently or at a constant speed. The motor was getting power and signal to run without dropping the power or signal. Options for repair were presented to the customer, and he chose to have the motor replaced. I replaced the blower motor and function checked the system. The system is now operating normally and cooling at the time of departure.
Installed new evaporator coil. Moved the new filter dryer into the attic. Pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced the torque booster on the outdoor unit. Flushed drain line and checked operation of the condensate pump. Charged system to factory specs. The system is working properly at this time.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. One of the systems was having drain issues due to a partial clog in the drain line. I cleared both drains and flow tested them with water. I also had the customer observe the water flowing though the drains during the flow test. The blower wheels are clean. The wiring is tight and in good condition. Condenser fan motors and contactors are in good condition. Capacitors on the condenser units are within value. The refrigerant charge for the systems is within factory specifications. No other major issues were found, and the systems were running at the time of departure.
Spoke with homeowner and he stated that the temp inside the house got up to 85°. He could feel air blowing out of the supply registers, but it was not cool air, simply just circulating air inside the home. I went to the outdoor unit and found nothing running. I then went into the attic and found that the primary drain line was clogged up tripping the emergency water safety switch shutting down control voltage to the outdoor heat pump. I cleaned and cleared the primary line. I then flushed the line out with a gallon of water to ensure proper drainage and slope of the drain line to the exterior penetration next to the heat pump unit. I also added in a drain treatment into the piping to help with condensate drainage. Reset the AC system and verified everything was operating within manufacture’s specifications for operation.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. Filter was replaced. The air handler and evaporator coil are lean. The blower wheel is also clean. The wiring is tight and in good condition. The condenser coil is clean. The condenser fan motor and contactor are in good condition. The refrigerant charge is within factory specifications. Capacitor also within value. No major issues were found, and the system was running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The air handler and evaporator coil are clean. The blower wheel is also clean. The wiring is tight and in good condition. System sterilizers are operational. Condenser fan motor and contactor are in good condition. Capacitor is within value. Refrigerant charge is also within factory specifications. No major issues found.
Arrived to find the inside unit blowing air but the outside unit was not running. Performed diagnostic and found that the capacitor has failed. Replaced capacitor and cycled the thermostat. The system is running upon completion of repairs.
Service diagnostic found that the drain line was clogged. Water was backing up into the secondary drain line and tripping the safety switch. I spoke with homeowner and she chose to sign up for maintenance. I performed an AC cool check and cleared the drain under the maintenance visit. No other major issues were found, and the system was running at the time of departure.
Performed service diagnostic and found that the capacitor for the condenser unit has failed. Options for repair were presented to the customer and they chose to have the capacitor replaced. I replaced the capacitor and treated the inside of the electrical cabinet with JS insecticide to help prevent ants from getting into the electrical system. I function checked the system and the system is now operational.
Master bedroom HVAC System: On arrival homeowner stated that they noticed the bedroom was not cooling off when running the AC. I turned the thermostat to COOL mode. I checked the drain line and drain pan and verified that they were clean and clear. Went outside and noticed oil residue along the service ports of the condenser unit. Checked the refrigerant level and found the system to be extremely low on R-410a. I was able to use soap bubble leak detection solution to verify a refrigerant leak coming from the Schrader valve of the liquid line service port. Used my valve core tool and tightened it to spec. I then recharged the system with R-410A refrigerant. I completed performance and safety testing on the system. Verified everything was operating within manufacture’s specifications for operation. System operating with a 10°SH and a 10°SC Everything is working at this time.
I made sure to clear and treat the drain as well as rinse out the heat pump outside. I checked over the entire system and found everything to be in great working order for its age. I didn’t have any major concerns with the system.