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The maintenance service program is excellent. Ryan explained everything that was going to be checked, and completely explained everything that was done after they were finished. He went over the different readings that were taken of the equipment, and explained what they meant. They even sent an email receipt and pictures of some of the components that were checked, showing their condition. Very thorough job.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the amazing review Mr Conant, we are so proud to have you as part of our maintenance program and hope we can always leave you this happy with our service!
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The installation was a pleasant experience. It was a very professional job, and they made sure it was done right. Ethan pointed out all the new equipment after it was installed, and explained everything that was done. He also did a thorough job of explaining how to use the new Infinity Touch Control.
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I am very happy with this experience of purchasing a new Carrier Infinity system.
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I have been using Garner for many years. They always provide the best service and value. They always go the extra mile to make sure everything works better than ever.
Response from Garner Heating & Air Conditioning Inc:
Thanks for the kind words Mr Ritchey! - Doug Garner
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Performed semiannual maintenance on one heat pump heating system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil clean. System sterilizer on and operational. Surge protection for the air handler and condenser were also operational. Thermostat was returned to the customer’s programed schedule. System was running at the time of departure. Please see attached checklist for full tune-up details.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. System sterilizers were operational. Electrical disconnect confirmed in and on. System was running at the time of departure.
After performing the diagnostic, I found that the primary drain line was backed up. As a courtesy to the customer, I performed the AC tune-up and cleared the drain. Everything is working at this time. I did find deficiencies with the system, but the client declined further repairs.
Replaced the condenser fan motors for the 2 condensers that control the Ballroom. Replaced the starter on the condenser for the right side of the Ballroom. Installed safety float switches on the 2 systems in the Ballroom and on the system in the middle of the building. Installed a new secondary drain pan under the coil in the attic that controls the far-left side of the building. Everything is coming on and working at this time.
Performed AC maintenance check on a 2021 Carrier Infinity 5 Stage heat pump system. No major issues were found during maintenance.
Performed service diagnostic. Diagnostic found that the system was functioning. Gas pressure was checked, and flame sensor was cleaned. No error codes were present. All three lights were on, indicating normal function, and positive flame detection. Filter was changed. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performing heater tune-up and everything is coming on at this time. While performing the inspection I did find deficiencies with the system and presented the clients with their options. They chose to have everything on my Mandatory repair list done. We are ordering the evaporator coil from the factory and as soon as it comes in, we will contact the customer to schedule. Trip 2 - Installing new Carrier coil in closet air handler. Restored system to clean condition and installed system sterilizers. Replaced outdoor condenser fan motor and filter dryer. Pressure tested system for extensive leak check and pulled deep vacuum. Weighed in new R-410A charge and completed safety and performance testing. System operational. Air purification system. Air sterilizer. Breathe Easy
