Omar took his time doing a thorough job on our routine maintenance service. He explained all of what he saw and gave us options without pressure.
Overall Experience
Quality
Price
Convenience
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Overall Experience
Quality
Price
Convenience
Ethan Deaver did a great job at my house. Ethan was very professional and knowledgeable of the work and explain clearly to us the work that was done. My only regret is that I didn’t find this company sooner.
Overall Experience
Quality
Price
Convenience
Matt did an excellent job checking every aspect of the system. He also ran a system diagnostic test to get a total report of what was going on. He added some refrigerant, and that did the trick. The house is nice and cool again, even with this extreme heat we are having! Thanks, Matt
Overall Experience
Quality
Price
Convenience
We reAlly appreciated the respect shown for our property. My husband had put a sign in our driveway to stop if the truck was above 9 feet. The technician actually read the sign and followed the instructions. He wore shoe coverings into my home and made sure to leave the area as clean as he found it…we were extremely pleased with the service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The maintenance service program is excellent. Ryan explained everything that was going to be checked, and completely explained everything that was done after they were finished. He went over the different readings that were taken of the equipment, and explained what they meant. They even sent an email receipt and pictures of some of the components that were checked, showing their condition. Very thorough job.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the amazing review Mr Conant, we are so proud to have you as part of our maintenance program and hope we can always leave you this happy with our service!
Overall Experience
Quality
Price
Convenience
The installation was a pleasant experience. It was a very professional job, and they made sure it was done right. Ethan pointed out all the new equipment after it was installed, and explained everything that was done. He also did a thorough job of explaining how to use the new Infinity Touch Control.
Overall Experience
Quality
Price
Convenience
I am very happy with this experience of purchasing a new Carrier Infinity system.
Overall Experience
Quality
Price
Convenience
I have been using Garner for many years. They always provide the best service and value. They always go the extra mile to make sure everything works better than ever.
Response from Garner Heating & Air Conditioning Inc:
Thanks for the kind words Mr Ritchey! - Doug Garner
Overall Experience
Quality
Price
Convenience
Installed new 2.5-ton Payne furnace and straight cool condenser. Installed new Honeywell T6 thermostat. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced the condenser pad. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced the supply plenum with a new and improved 8ft plenum. Sealed all of the duct connections and joints with a mastic airlock.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. I ran the system in cooling mode to check refrigerant levels because the outdoor temperature is 65°. Refrigerant levels were slightly low, and I also found small amounts of microbial growth on the blower wheel. I informed the customer and presented options for repair. She declined repairs at this time and wants to see how the system looks on her next maintenance visit. No other major issues were found, and the system is operational at this time. See attached checklist for full tune-up details.
I arrived to find the system on and running. I made sure to rinse off the outdoor unit. I checked over the unit and found everything to be in great shape. The UV light and surge protectors are on and functional. The ICM outside is on and working properly. I tested defrost and found it to be functional on the system. Everything is working and the homeowner is very pleased with the system and how it performs. System is in working order at completion of appointment.
Replaced outdoor defrost control board with new ambient and defrost sensors. Verified system operation in heating and in cooling with defrost cycle. Everything is working at this time.
Installed new 3-ton Carrier heat pump system. Installed new Honeywell thermostat. Installed new plywood overlay. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Cleared and treated drain and verified operation. Replaced extended supply plenum and sealed with mastic air lock. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced disconnect and whip at outdoor condensing system. Charged system to manufacturers spec. System is working properly at time of departure.
On arrival, I found the emergency water safety switch tripped due to a restriction inside the primary drain line. Removed power from system, blew out the primary drain line and flushed drain line out. Verified drain had proper flow of water and then treated the primary drain line with a drain treatment. Opened up the indoor air handler and cleaned out the primary drain pan and treated with a drain treatment inside the drain pan. Reset the cooling system and inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time.
Performed diagnostic. I found that the primary drain line was clogged and tripping the float switch. I cleared and treated the drain and tested it with a gallon of water. I ran the system for 30 minutes and no other major issues were found.
Installed new Carrier condenser and new TXV. Installed a new liquid line filter dryer, pressure tested system with dry nitrogen and pulled a vacuum on the copper line set. Replaced extended supply and return plenums and sealed with mastic air lock. Added 3 new return air filter grilles in the bedrooms. Replaced disconnect and whip at outdoor system. Charged system to factory specifications. System is working properly at time of departure.
Air Conditioning System Repair. Performed service diagnostic. Diagnostic found that the system was performing poorly. Sub cooling was very low, and the temperature split from return to supply was 8-10 degrees. Design sub cooling was checked through the service application on the thermostat control and the system determined a designed sub cooling of 18 degrees. Two pounds of R-410A was added to bring the sub cooling up to 18 degrees. Temperature split had improved to 14-15 degrees before I left. Return temperature was 70 degrees, supply temp was 55 degrees and outside air was 97 degrees. I asked the customer to monitor that system and let us know if it continues to have cooling issues. System was running at the time of departure
Performed the AC tune-up. Cleared and treated the drain line. Condenser coil clean. I did find that the capacitor on the indoor unit was below value. No other major issues found. Homeowner decided to have the capacitor replaced today. Repair complete and system is operational.
Installed customer supplied control board for outdoor mini split unit. Reset the cooling system and verified operation. Everything is working at this time.
Performed inspection. I found that the outdoor capacitor has failed. I also let the customer know that the condenser fan motor is showing signs of overheating. I presented the customer with options to repair and he chose to have the capacitor and the fan motor replaced at this time. I replaced both parts and cycled the thermostat. System is operational at this time.
Removed the old copper line set. Ran new copper from condenser to indoor coil. Set the new condenser and attached the copper. Ran new whip and new disconnect. Installed inline filter dryer, pressure tested with dry nitrogen, and pulled a vacuum on copper line set. Charged the system to factory specs with new refrigerant. System is operating properly at this time. Sealed all the ducts to the sheetrock with mastic and performed a duct cleaning on all the ducts.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
Installed new 4-ton Carrier gas system. Installed new Ecobee Lite. Rebuilt and insulated condensate drain line. Cleared and treated drain. Replaced secondary drain pan. Installed SS2 & SS3 float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced both supply and return plenums and sealed with mastic airlock. Installed new high-density filtration. Replaced disconnect at the condenser. Charged system to factory spec. System is working properly at time of departure.