My opinion is I chose to call you for service because you had done work for me in the past. I’m afraid I will not be calling you back. My ac capacitor went out. Your tech came out and replace the capacitor. In my opinion I felt like I was over charge for this part , 458 bucks if I’m not mistaken almost half of a thousand dollars. I know I didn’t have to agree to this price but I’m sorry once again I feel like I was overcharge.
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Jason did an excellent job of replacing the line set on my mini split system and fixing the problem that had caused the failure in the original line set. He explained the repairs he had made and extra cleaning he had done on the outside unit. The job was done in less than 3 hours and the unit is back in excellent condition and cooling great!
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Omar took his time doing a thorough job on our routine maintenance service. He explained all of what he saw and gave us options without pressure.
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Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Ethan Deaver did a great job at my house. Ethan was very professional and knowledgeable of the work and explain clearly to us the work that was done. My only regret is that I didn’t find this company sooner.
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Matt did an excellent job checking every aspect of the system. He also ran a system diagnostic test to get a total report of what was going on. He added some refrigerant, and that did the trick. The house is nice and cool again, even with this extreme heat we are having! Thanks, Matt
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We reAlly appreciated the respect shown for our property. My husband had put a sign in our driveway to stop if the truck was above 9 feet. The technician actually read the sign and followed the instructions. He wore shoe coverings into my home and made sure to leave the area as clean as he found it…we were extremely pleased with the service.
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The maintenance service program is excellent. Ryan explained everything that was going to be checked, and completely explained everything that was done after they were finished. He went over the different readings that were taken of the equipment, and explained what they meant. They even sent an email receipt and pictures of some of the components that were checked, showing their condition. Very thorough job.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the amazing review Mr Conant, we are so proud to have you as part of our maintenance program and hope we can always leave you this happy with our service!
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The installation was a pleasant experience. It was a very professional job, and they made sure it was done right. Ethan pointed out all the new equipment after it was installed, and explained everything that was done. He also did a thorough job of explaining how to use the new Infinity Touch Control.
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I am very happy with this experience of purchasing a new Carrier Infinity system.
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I have been using Garner for many years. They always provide the best service and value. They always go the extra mile to make sure everything works better than ever.
Response from Garner Heating & Air Conditioning Inc:
Thanks for the kind words Mr Ritchey! - Doug Garner
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Upstairs Mini Split: On arrival, I found the indoor head unit blinking an error code. Upon removal of the decorative cover for the condensate pump, I found that it was filled with water due to the pump having failed. I verified the pump fuse was still good, and the pump was receiving 240v. You could feel the pump becoming warm but it was not kicking on to remove the condensate. I recommend having the condensate pump replaced today to ensure all condensate is removed from the unit and pumped out. Installed new condensate pump on the mini split head. Tightened and secured all connections and tested the system. Washed off the outdoor coil and verified everything was operating within manufacturers specifications for operation. Everything is working at this time.
Performed cooling maintenance on a heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. No other major issues were found, and the system is operational at this time.
On arrival, I spoke with homeowner, and he stated that the indoor blower motor would stay stuck on until he turned the breaker off at the panel for the air handler. I checked over the thermostat and wiring and I found that the indoor relay was stuck closed with constant power being delivered. I stripped back new low voltage wiring and secured wiring terminals at the run capacitor to ensure a proper common path for the high voltage electrical for the blower motor. Tested and verified operation. Everything is working at this time.
On arrival, homeowner stated that the AC went out Sunday morning, but he still had air coming from the supply registers. He turned the system off on the thermostat just in case to prevent further damage. I set the thermostat to COOL mode and went outside; I found the contactor relay engaged but no high voltage going across the set of contacts. Installed a new contactor and restored high voltage power to the system. Checked over the system and verified operation. Everything is working at this time.
I arrived to find the system off and not running. I spoke to homeowner about how the system had been operating. I checked over the unit and discovered the following: The capacitor has failed on the fan side, the contactor is pitted and charred, the condenser fan motor is leaking oil, and the condenser coil could use a good cleaning. I brought all of this to the attention of the customer and made her a few options. She elected to move forward with my Critical Repair option. Details are below: “Includes replacement of the capacitor only.” I got straight to work and replaced the capacitor with an Amrad. I got the system on and running. I did a quick rinse of the outdoor coil and checked the refrigerant pressure to find them to be within range. System is in working order at completion of appointment.
I arrived to find the system off and not running. I spoke to homeowner about how the system had been operating. I checked over the unit and discovered the following: The capacitor has failed on the fan side, the contactor is pitted and charred, the condenser fan motor is leaking oil, and the condenser coil could use a good cleaning. I brought all of this to the attention of the customer and made her a few options. She elected to move forward with my Critical Repair option. Details are below: “Includes replacement of the capacitor only.” I got straight to work and replaced the capacitor with an Amrad. I got the system on and running. I did a quick rinse of the outdoor coil and checked the refrigerant pressure to find them to be within range. System is in working order at completion of appointment.
I arrived to find the system off and not running. I spoke to homeowner about how the system had been operating. I checked over the unit and discovered the following: The capacitor has failed on the fan side, the contactor is pitted and charred, the condenser fan motor is leaking oil, and the condenser coil could use a good cleaning. I brought all of this to the attention of the customer and made her a few options. She elected to move forward with my Critical Repair option. Details are below: “Includes replacement of the capacitor only.” I got straight to work and replaced the capacitor with an Amrad. I got the system on and running. I did a quick rinse of the outdoor coil and checked the refrigerant pressure to find them to be within range. System is in working order at completion of appointment.
I arrived to find the system off and not running. I spoke to homeowner about how the system had been operating. I checked over the unit and discovered the following: The capacitor has failed on the fan side, the contactor is pitted and charred, the condenser fan motor is leaking oil, and the condenser coil could use a good cleaning. I brought all of this to the attention of the customer and made her a few options. She elected to move forward with my Critical Repair option. Details are below: “Includes replacement of the capacitor only.” I got straight to work and replaced the capacitor with an Amrad. I got the system on and running. I did a quick rinse of the outdoor coil and checked the refrigerant pressure to find them to be within range. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to homeowner about how the system had been performing. I made sure to rinse the outdoor unit and also clear the drain. I checked over the system and found everything to be in proper working order. All motors are pulling less than rated amps. The capacitor and contactor are both working properly. The refrigerant charge is proper as well. We discovered that the system has a fresh air unit on it which was set too high for the home. I reduced it from 15 minutes per hour down to 6 minutes. The system could use a light cleaning. However, system performance isn’t being affected. Overall, the system is in good shape and working properly. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to homeowner about how the system had been performing. I made sure to rinse the outdoor unit and also clear the drain. I checked over the system and found everything to be in proper working order. All motors are pulling less than rated amps. The capacitor and contactor are both working properly. The refrigerant charge is proper as well. We discovered that the system has a fresh air unit on it which was set too high for the home. I reduced it from 15 minutes per hour down to 6 minutes. The system could use a light cleaning. However, system performance isn’t being affected. Overall, the system is in good shape and working properly. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to homeowner about how the system had been performing. I made sure to rinse the outdoor unit and also clear the drain. I checked over the system and found everything to be in proper working order. All motors are pulling less than rated amps. The capacitor and contactor are both working properly. The refrigerant charge is proper as well. We discovered that the system has a fresh air unit on it which was set too high for the home. I reduced it from 15 minutes per hour down to 6 minutes. The system could use a light cleaning. However, system performance isn’t being affected. Overall, the system is in good shape and working properly. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to homeowner about how the system had been performing. I made sure to rinse the outdoor unit and also clear the drain. I checked over the system and found everything to be in proper working order. All motors are pulling less than rated amps. The capacitor and contactor are both working properly. The refrigerant charge is proper as well. We discovered that the system has a fresh air unit on it which was set too high for the home. I reduced it from 15 minutes per hour down to 6 minutes. The system could use a light cleaning. However, system performance isn’t being affected. Overall, the system is in good shape and working properly. System is in working order at completion of appointment.
Removed the refrigerant from the system and then removed the old line set. Installed the new line set and pressure tested with dry nitrogen. Checked for leaks on the line set connections and found none. Pulled a vacuum on the system and weighed in factory charge with new refrigerant. Checked the operation of the system in heating and cooling. Checked that the drain is draining properly. Washed the outside of the condenser and washed out the condensing coil. Reinstalled the line hide to protect the line set. The system is working properly at this time.
Installed new 2.5-ton Payne furnace and straight cool condenser. Installed new Honeywell T6 thermostat. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced the condenser pad. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced the supply plenum with a new and improved 8ft plenum. Sealed all of the duct connections and joints with a mastic airlock.