My opinion is I chose to call you for service because you had done work for me in the past. I’m afraid I will not be calling you back. My ac capacitor went out. Your tech came out and replace the capacitor. In my opinion I felt like I was over charge for this part , 458 bucks if I’m not mistaken almost half of a thousand dollars. I know I didn’t have to agree to this price but I’m sorry once again I feel like I was overcharge.
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Jason did an excellent job of replacing the line set on my mini split system and fixing the problem that had caused the failure in the original line set. He explained the repairs he had made and extra cleaning he had done on the outside unit. The job was done in less than 3 hours and the unit is back in excellent condition and cooling great!
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Omar took his time doing a thorough job on our routine maintenance service. He explained all of what he saw and gave us options without pressure.
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Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Ethan Deaver did a great job at my house. Ethan was very professional and knowledgeable of the work and explain clearly to us the work that was done. My only regret is that I didn’t find this company sooner.
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Matt did an excellent job checking every aspect of the system. He also ran a system diagnostic test to get a total report of what was going on. He added some refrigerant, and that did the trick. The house is nice and cool again, even with this extreme heat we are having! Thanks, Matt
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We reAlly appreciated the respect shown for our property. My husband had put a sign in our driveway to stop if the truck was above 9 feet. The technician actually read the sign and followed the instructions. He wore shoe coverings into my home and made sure to leave the area as clean as he found it…we were extremely pleased with the service.
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The maintenance service program is excellent. Ryan explained everything that was going to be checked, and completely explained everything that was done after they were finished. He went over the different readings that were taken of the equipment, and explained what they meant. They even sent an email receipt and pictures of some of the components that were checked, showing their condition. Very thorough job.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the amazing review Mr Conant, we are so proud to have you as part of our maintenance program and hope we can always leave you this happy with our service!
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The installation was a pleasant experience. It was a very professional job, and they made sure it was done right. Ethan pointed out all the new equipment after it was installed, and explained everything that was done. He also did a thorough job of explaining how to use the new Infinity Touch Control.
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I am very happy with this experience of purchasing a new Carrier Infinity system.
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I have been using Garner for many years. They always provide the best service and value. They always go the extra mile to make sure everything works better than ever.
Response from Garner Heating & Air Conditioning Inc:
Thanks for the kind words Mr Ritchey! - Doug Garner
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On arrival, I spoke with homeowner, and he stated that the indoor blower motor would stay stuck on until he turned the breaker off at the panel for the air handler. I checked over the thermostat and wiring and I found that the indoor relay was stuck closed with constant power being delivered. I stripped back new low voltage wiring and secured wiring terminals at the run capacitor to ensure a proper common path for the high voltage electrical for the blower motor. Tested and verified operation. Everything is working at this time.
On arrival, homeowner stated that the AC went out Sunday morning, but he still had air coming from the supply registers. He turned the system off on the thermostat just in case to prevent further damage. I set the thermostat to COOL mode and went outside; I found the contactor relay engaged but no high voltage going across the set of contacts. Installed a new contactor and restored high voltage power to the system. Checked over the system and verified operation. Everything is working at this time.
I arrived to find the system off and not running. I spoke to homeowner about how the system had been operating. I checked over the unit and discovered the following: The capacitor has failed on the fan side, the contactor is pitted and charred, the condenser fan motor is leaking oil, and the condenser coil could use a good cleaning. I brought all of this to the attention of the customer and made her a few options. She elected to move forward with my Critical Repair option. Details are below: “Includes replacement of the capacitor only.” I got straight to work and replaced the capacitor with an Amrad. I got the system on and running. I did a quick rinse of the outdoor coil and checked the refrigerant pressure to find them to be within range. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to homeowner about how the system had been performing. I made sure to rinse the outdoor unit and also clear the drain. I checked over the system and found everything to be in proper working order. All motors are pulling less than rated amps. The capacitor and contactor are both working properly. The refrigerant charge is proper as well. We discovered that the system has a fresh air unit on it which was set too high for the home. I reduced it from 15 minutes per hour down to 6 minutes. The system could use a light cleaning. However, system performance isn’t being affected. Overall, the system is in good shape and working properly. System is in working order at completion of appointment.
Removed the refrigerant from the system and then removed the old line set. Installed the new line set and pressure tested with dry nitrogen. Checked for leaks on the line set connections and found none. Pulled a vacuum on the system and weighed in factory charge with new refrigerant. Checked the operation of the system in heating and cooling. Checked that the drain is draining properly. Washed the outside of the condenser and washed out the condensing coil. Reinstalled the line hide to protect the line set. The system is working properly at this time.
Installed new 2.5-ton Payne furnace and straight cool condenser. Installed new Honeywell T6 thermostat. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced the condenser pad. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced the supply plenum with a new and improved 8ft plenum. Sealed all of the duct connections and joints with a mastic airlock.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. I ran the system in cooling mode to check refrigerant levels because the outdoor temperature is 65°. Refrigerant levels were slightly low, and I also found small amounts of microbial growth on the blower wheel. I informed the customer and presented options for repair. She declined repairs at this time and wants to see how the system looks on her next maintenance visit. No other major issues were found, and the system is operational at this time. See attached checklist for full tune-up details.
I arrived to find the system on and running. I made sure to rinse off the outdoor unit. I checked over the unit and found everything to be in great shape. The UV light and surge protectors are on and functional. The ICM outside is on and working properly. I tested defrost and found it to be functional on the system. Everything is working and the homeowner is very pleased with the system and how it performs. System is in working order at completion of appointment.
Replaced outdoor defrost control board with new ambient and defrost sensors. Verified system operation in heating and in cooling with defrost cycle. Everything is working at this time.
Installed new 3-ton Carrier heat pump system. Installed new Honeywell thermostat. Installed new plywood overlay. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Cleared and treated drain and verified operation. Replaced extended supply plenum and sealed with mastic air lock. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced disconnect and whip at outdoor condensing system. Charged system to manufacturers spec. System is working properly at time of departure.
On arrival, I found the emergency water safety switch tripped due to a restriction inside the primary drain line. Removed power from system, blew out the primary drain line and flushed drain line out. Verified drain had proper flow of water and then treated the primary drain line with a drain treatment. Opened up the indoor air handler and cleaned out the primary drain pan and treated with a drain treatment inside the drain pan. Reset the cooling system and inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time.
Performed diagnostic. I found that the primary drain line was clogged and tripping the float switch. I cleared and treated the drain and tested it with a gallon of water. I ran the system for 30 minutes and no other major issues were found.
Installed new Carrier condenser and new TXV. Installed a new liquid line filter dryer, pressure tested system with dry nitrogen and pulled a vacuum on the copper line set. Replaced extended supply and return plenums and sealed with mastic air lock. Added 3 new return air filter grilles in the bedrooms. Replaced disconnect and whip at outdoor system. Charged system to factory specifications. System is working properly at time of departure.
Air Conditioning System Repair. Performed service diagnostic. Diagnostic found that the system was performing poorly. Sub cooling was very low, and the temperature split from return to supply was 8-10 degrees. Design sub cooling was checked through the service application on the thermostat control and the system determined a designed sub cooling of 18 degrees. Two pounds of R-410A was added to bring the sub cooling up to 18 degrees. Temperature split had improved to 14-15 degrees before I left. Return temperature was 70 degrees, supply temp was 55 degrees and outside air was 97 degrees. I asked the customer to monitor that system and let us know if it continues to have cooling issues. System was running at the time of departure
Performed the AC tune-up. Cleared and treated the drain line. Condenser coil clean. I did find that the capacitor on the indoor unit was below value. No other major issues found. Homeowner decided to have the capacitor replaced today. Repair complete and system is operational.