We have been using Garner for the past 2-3 years and Chey Simpson has been amazing. We unfortunately needed duct work and a whole home dehumidifier. After agreeing to the estimates and scheduling for the work, I have been disappointed in the customer service. I never received a confirmation text as usual for the appointment and who would be showing up. I reached out to the general number as well as Max Bethke, the gentleman who inspected the unit for issues. I never heard back from either. Did they show up? Yes but why not respond and verify they showed or at least acknowledge my concerns. Angel and Daniel showed up and they were amazing! Kind and respectful. They knocked each time they came in and made sure to put booties on their shoes. I asked if Max would be showing up, and they mentioned Ethan would be showing up later. When Ethan showed up, he never came to let us know he arrived. He walked into the house without knocking and again never introduced himself. He also didn’t wear any booties over his shoes. When I asked him if he was Ethan, he just responded yeah and then told me he needed to access the thermostat. Once they were done, my wife asked him several questions and he answered none of them. He basically mansplained and repeated himself instead of addressing concerns and questions. It got to a point where it wasn’t even worth asking anything and we’d rather wait and chat with Chey. Ethan also mentioned I would receive a receipt which never came. I also checked my junk mail so that can be ruled out. Also, even though they have completed the duct work, we are not noticing a difference in the primary bathroom or closet as far as air flow. After spending $8,500, I expected a lot more from Garner, Ethan and Max. My dental office has better customer service than I received that day from Garner and associates.
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Garner HVAC has always provided greta service every time I have called them.
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Fixed my problem. Elijah was courteous and polite and friendly.
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On time, superior equipment and op notch installation. All guaranteed and backed by prompt service to f needed. There may be some who are a little cheaper but not with this level of quality
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Explained every step… great attitude!
Response from Garner Heating & Air Conditioning Inc:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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I have used Garner HVAC several times and have always been satisfied.
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We had Matt F. Come to help us at our house and he was just exceptional. He has a lot of knowledge on the subject and worked so hard for hours to pinpoint exactly was was wrong with our A/C. He got it all fixed up and was so kind and pleasant to work with the whole time. We were very glad to have found a company who seems honest and like they care a lot about the work they do.
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Great customer service! Matt was very knowledgeable, answered all our questions, professional, friendly and courteous! Garner has always provided us with good care!
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Heat check completed on one horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. I did find an abnormally high static pressure. No other issues were found. The system is running at completion of service.
Heat check completed for a horizontal gas furnace. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were checked. No major issues were found. The furnace is operating properly at time of departure.
Heat checked completed on a horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All electrical and mechanical components were found within manufacturer specifications. I did adjust the gas pressures. The system is heating properly at time of departure.
Installed dehumidifier. Installed new drain pan, ran new low voltage wire. Removed duct triangle going to main bedroom. Home ran all ducts to the plenum. Installed fresh air intake and ran new flex from the plenums to the dehumidifier. Cleared drain and verified operation. Everything is operational at this time.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain lines. The air filters were clean and had been recently replaced by the homeowner. Surge protectors, system sterilizers, and air purifier are operational. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Secured outdoor compressor wiring and washed the outdoor coil. No major issues were found. The system is operational at this time.
Heat check completed on a horizontal gas system. Drain was flushed and treated. Flame sensor was cleaned. All electrical and safety switches are operating within manufacturer specifications. No major issues were found. The furnace is operating properly at this time.
Installed new condenser coil under warranty. Installed new liquid line filter drier. Cleared primary drain with CO2 and primed trap with water. Repaired flex ductwork that had some tears in outer liner. Pressure tested system with nitrogen and pulled vacuum. Charged AC with 13 lbs R-410A refrigerant. Tested operation of system. Everything is working at completion of service.
Replaced condensing fan motor, outdoor contactor, and capacitor on heatpump unit. Zip-tied wires and sprayed JS-685 for insect control. Verified unit and refrigerant system operation. Everything is working at completion of service.
Installed Carrier 3 Ton heat pump. Ran new low voltage wire to outdoor condensing unit and indoor thermostat. Reused installed Ecobee lite. Installed plywood overlay. Installed Aprilaire media filter model 1210. Transitioned to existing supply plenum. Installed new disconnect for indoor air handler. Installed new disconnect for outdoor unit. Rebuilt and cleared drain. Everything is working at completion of service.
Heat check completed for horizontal Trane furnace. Flame sensor was cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I did find their inducer motor is slightly over amping and should be monitored. The system is heating properly at time of departure.
Heat check completed on a horizontal Trane furnace. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical were tested and found within manufacturer specifications. No major issues were found. The system was running at completion of service.
Heat check completed on a horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All components were tested and found within manufacturer specifications. The system is operating properly at time of departure.
On arrival, I found that the indoor furnace control board was displaying a fault code relating to a furnace pressure switch failing to send a signal to the control board. I tested the pressure switch to ensure it was properly operating, which confirmed that the control board had failed and was not receiving the appropriate signal. I spoke with homeowner about my findings and we have decided to go ahead and replace the furnace control board. I installed the new board, secured all the low and high voltage wiring terminals and secured the low voltage control wiring to the proper spots and tested the system. I verified the furnace and AC turned on as designed and system was operating within manufacturer specifications for operation. Everything is working at this time.