Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Garner HVAC has always provided greta service every time I have called them.
Overall Experience
Quality
Price
Convenience
Fixed my problem. Elijah was courteous and polite and friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
On time, superior equipment and op notch installation. All guaranteed and backed by prompt service to f needed. There may be some who are a little cheaper but not with this level of quality
Overall Experience
Quality
Price
Convenience
Explained every step… great attitude!
Response from Garner Heating & Air Conditioning Inc:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
Overall Experience
Quality
Price
Convenience
I have used Garner HVAC several times and have always been satisfied.
Overall Experience
Quality
Price
Convenience
We had Matt F. Come to help us at our house and he was just exceptional. He has a lot of knowledge on the subject and worked so hard for hours to pinpoint exactly was was wrong with our A/C. He got it all fixed up and was so kind and pleasant to work with the whole time. We were very glad to have found a company who seems honest and like they care a lot about the work they do.
Overall Experience
Quality
Price
Convenience
Great customer service! Matt was very knowledgeable, answered all our questions, professional, friendly and courteous! Garner has always provided us with good care!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Omar, the service technician, was very polite and conscientious.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Heat check completed for horizontal Trane furnace. Flame sensor was cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I did find their inducer motor is slightly over amping and should be monitored. The system is heating properly at time of departure.
Heat check completed on a horizontal Trane furnace. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical were tested and found within manufacturer specifications. No major issues were found. The system was running at completion of service.
Heat check completed on a horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All components were tested and found within manufacturer specifications. The system is operating properly at time of departure.
On arrival, I found that the indoor furnace control board was displaying a fault code relating to a furnace pressure switch failing to send a signal to the control board. I tested the pressure switch to ensure it was properly operating, which confirmed that the control board had failed and was not receiving the appropriate signal. I spoke with homeowner about my findings and we have decided to go ahead and replace the furnace control board. I installed the new board, secured all the low and high voltage wiring terminals and secured the low voltage control wiring to the proper spots and tested the system. I verified the furnace and AC turned on as designed and system was operating within manufacturer specifications for operation. Everything is working at this time.
Performed heater tune-up on a Carrier heat pump and two York gas furnace systems. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain lines and washed the outdoor heat pump coil. I did find a lot of water sitting in the basement. It looks like the main drain that goes under the home was clogged. This is where the a/c systems drain out as well. I was able to partially clear the main drain and remove the water from the basement. Talked to the homeowner and recommended having a plumber out to help prevent the water from backing up again. No other issues found. All systems are operational at this time.
I performed diagnostics on the system and found that the torque booster on the condenser had failed. I presented repair options to the homeowner and she has chose to replace the failed torque booster today and sign up for our gold membership. I replaced the torque booster and function tested the system. The system was running at completion of service.
On arrival I spoke with Dan and he said the system had frozen over yesterday from the indoor coil to the outdoor compressor. Service diagnostic found that the system was low on refrigerant. I spoke with Dan and he chose to add refrigerant to the system. I added 2 pounds of refrigerant and performed a leak search. I was unable to find a leak at this time. I asked Dan to keep an eye on the system and give us a call if it happens again. The system is running at completion of service.
Heat check completed on a Trane gas system. Drain line was flushed and treated. All electrical and mechanical components are within manufacturer specifications. The system was cycled in both heating and cooling modes to verify proper operation before departure. See attached tune-up checklist for additional details.
Performed heater check up on one system. Drain line was flushed, treated, and primed. All components are within manufacturer specifications. The system was working at completion of service. See attached tune-up checklist for additional details.
We pumped the system down, removed the old coil and put the new one in place. Sealed connections with hard cast, sticky tape and mastic. There was no filter drier so one was brazed in the attic. Pressure tested the system, found no leaks and pulled a vacuum. Turned the system on and charged in about 2lbs 4oz of R-410A. Everything is operational at this time.
Service diagnostic found that the primary drain line was clogged. It looks like the threaded PVC union came loose and started to leak in the closet. I spoke with the homeowner and he chose to have the drain line cleaned. I cleared, flushed and treated the drain line and verified it is draining outside. After cleaning the drain line, I function tested the system and it is now operational.
AC cool check completed on a horizontal Lennox gas system. Drain line was flushed and treated. Condenser coil was cleaned. I found the indoor torque booster below manufacturer specifications. I presented repair options to the homeowner and she chose to replace the indoor torque booster. I replaced the torque booster and cycled the system. The system was running at completion of service.
On arrival, I found that the system was shut off and interior house temp reached 83°. I set the thermostat to cool mode and allowed system to run while checking over operations. I found the condenser coil was dirty which was causing poor heat transfer of the refrigerant. I also noted that the breaker that services the package unit in the panel was oversized for the system. Currently installed is a 50amp breaker, and the package unit requires a max breaker size of 35amps. Did test and verify all other electrical and mechanical components were operating within manufacturer specifications for operation. Did note ducting is restricted in size for the 3 ton unit. System was operating at a .95inWC, with a max rating of .50inWC per manufacture guidelines. Returned same day to complete repairs. Disassembled the outdoor package unit, split stacked coils and cleaned with condenser coil cleaning. Rinsed coils clean and clear, and assembled unit back together. Installed proper size breaker at
Service diagnostic found the outdoor contactor had ants in it and was not passing power to the outdoor compressor and fan motor. I spoke with the homeowner and he chose to have the contactor replaced. I replaced the outdoor contactor and secured the outdoor compressor wiring. Also washed the outdoor coil at no additional cost. Function tested the system and it is now operational.
Installed Carrier furnace. Installed new extended supply plenum and new return plenum. Installed new collars. Attatched existing ductwork and sealed all connections with mastic. Rebuilt and insulated primary and secondary drain line. Replaced secondary drain pan. Installed SS2 safety switch and cleared drain and verified operation. Installed Ecobee pro thermostat. Installed Carrier condenser and replaced disconnect and whip. Ran low voltage in 1/2 inch seal tite. Weighed in additional charge to meet manufacturer specifications. Everything is working at completion of service.