Garner always had the most professional knowledgeable staff. I am so glad i give them my HVAC business. It is worth every penny!
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We were very satisfied with our appointment with Elijah Dover. He was prompt, and very professional taking the time to check our unit throughly. Elijah took time to explain and answer our questions. We are very pleased with the outcome. Detta and William (Donnie) Haffelder
Response from Garner Heating & Air Conditioning Inc:
We're so glad you enjoyed your experience with us. Thanks for the positive feedback.
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Still having an issue with the unit when the ac goes off. Loud slamming noise. Great service however unit is just old.
Response from Garner Heating & Air Conditioning Inc:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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We have done business with Garner for many years and will continue to do so. Their team of professionals and the best.
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We want the same Tech for all future service calls. He is awesome. Thanks
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Performed semiannual maintenance on one cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Indoor system drain line cleared and treated and filter changed. Outside condenser refrigerant pressures within range and condenser cleaned. Removed weeds from around the unit. No major issues were found and system running at time of departure.
On arrival, I found that the emergency water safety shutoff was tripped. I found that the primary drain line was clogged up causing water to back up into the indoor system. When I went outside to access the drain line exterior penetration, I found that the low voltage control wiring was all chewed up from what appeared to be a weed-eater. Recommended removing the drain line clog and repairing the low voltage control wiring outside to ensure proper heating and cooling operation from the outdoor heat pump system. Spoke with Mr. Cecil and he decided to move forward with the immediate repairs to get the system back up and running. I flushed and treated the primary drain system and fixed the damaged outdoor control wiring for the outdoor system. Reset the HVAC system and tested cooling operations. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time. Locked the front door and side gate and placed key back in lockbox an
Performed service diagnostic. Diagnostic found that the primary condensate drain line was clogged. Water had backed up into the safety switch and shut down the condenser unit. The drain line was cleared and flow tested with 1.5 gallons of water. The drain line was then treated. The system was running at the time of departure.
Replaced all ducting for all three systems. Sealed all pressure points with air lock and installed balancing dampers. Moved upstairs thermostat 4’ over on wall and installed new dryer vent connection. Installed new air purifiers and media filters. Systems operating at this time.
Installed new Stage 2 and Stage 3 Breathe Easy Packages. Sealed return air chase and verified operation. Everything is working at this time.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Surge protection is operational. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
On arrival, inspected the Rheem Heat Pump heating system. Checked refrigerant charge of the R-22 system and inspected all electrical controls. Did find the outdoor run capacitor to be below value for what the manufacture states for operation. Performed a full inspection over the indoor air handling unit and the outdoor heat pump. Replaced the outdoor capacitor, verified system startup and upon departure, indoor temperature was 83°
Trip 1- On arrival, homeowners stated that the indoor unit was making a weird “gargling” noise and they noticed ice buildup on their filter. Removed the blower assembly and found the motor to be seized up. Contacted Carrier for repair parts and ordered a new blower motor. Will return once parts have arrived and repair under Garner A/C’s Warranty. I did recommend the installation of a power surge protector on the indoor air handling unit, to give a first line defense towards high voltage surges at the unit. Trip 2 - Went to install new motor and the motor was so seized to the shaft that it was unremovable from the wheel. Ordered new wheel and housing from Carrier. Wheel is in stock but they have to ship in the housing. Once received, will return to complete repair. Trip 4 - Installed new blower motor, wheel, and housing along with a surge suppressor. Verified system operation. Everything working at correctly at this time.
Performed semiannual AC maintenance on one comfort cooling system. Tested all Performance, Mechanical and Safety Systems. Securely fastened all mechanical wiring of the outdoor cooling unit, and verified all wiring and controls were secure. Flushed and treated drain line and secured exterior drain per homeowner’s request.
Performed service diagnostic. Inspection found that the drain line was clogged on the system that services the East side of the house. I cleared and treated drain and vacuumed out the primary drain pan. Also looked over the condenser because customer said she heard a grinding sound from one of the units. I found that the unit that services the West side of the house has a fan motor that has no grease left which is causing the motor to grind. Presented the client with options to replace the motor but she declined.
Performed maintenance on the AC system. I cleaned the condensing coil, cleared the drain line and checked pressure. Also checked electrical systems of the units and found no major issues. JJ did mention a noise during shut down of the condensing unit but after inspection and cleaning of system we found no major issues. System is operational at this time.
Pulled and cleaned to evaporator coil and blower. Once clean, the system was put back together, and a pressure test and vacuum were pulled. With the system back in operation a refrigerant charge check was performed. System is working properly at this time.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit for the downstairs system had failed. Options for repair were presented to customer and they chose to replace the capacitor. Electrical disconnect confirmed in and on. System was running at the time of departure.
p 1 - System is low on refrigerant R-22. I have spoken with Susan, and she is selling the house. She said the house will go on the market in a week. I advised her to speak with her real estate agent and figure out what would work for them. She would like me to and a quote to her to replace the system and ductwork so she can factor the price into her decision. Trip 2 – R-22 added. System at 10.5 degrees sub cooling.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Blower wheel and evaporator coil where both dirty and in need of cleaning. Blower motor and condenser fan motor where both leaking lubricant and showed signs of overheating. Options for repair were presented to customer they wanted to have the other side of the duplex checked out before deciding on repairs. Electrical disconnect confirmed in and on. System was running at the time of departure.
