Brendan Baker provided great service! He was professional, friendly and able to explain what needed to be completed very well. He is an excellent asset to your company! Would definitely recommend Garner’s and Brendan Baker! Thanks!
Omar is a true professional. He arrived on time and was conscientious about keeping his shoes covered when he entered the house and procured all work services promptly. He showed us the options we had to keep our system in peek condition which we could choose to do or not with no pressure. We’ve been using Garner’s services for over a decade and they never let us down. Omar is a wonderful addition to this successful and trustworthy business.
As always excellent service. Arrived on time diagnosed the problem and had me up and going in no time.
AC went down Friday evening. The technician was out early the next morning to repair unit. Technician very informative found the problem gave me a quote upon my approval repaired it right then. He was very friendly and courteous. Recommend Garner Heating and AC.
All employees are polite and know what they're doing.
We are so glad we take advantage of the maintenance package offered. The technicians are always professional and courteous. It’s much appreciated sharing the work done and knowing how our units are performing as well as what to expect in the future with our aging units. Thank you!
Performed service diagnostic. Diagnostic found that the condensate drain line was clogged. Water had back up and tripped the safety switch. Options for repair were presented to the customer and they chose to have a drain service completed today and sign up for our semiannual maintenance plan. The first of two visits will be completed this Fall/Winter. Drain line was cleared and flow tested with water. Drain line was treated. System was function checked and was running at the time of departure.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit was depleted and couldn’t reliably start the compressor. Options for repair were presented to the customer and they chose to have the capacitor replaced today. Capacitor was replaced and the system was function checked. System was running at the time of departure.
Performed two AC tune-ups. Cleared and treated drain lines. Condenser coils clean. No major issues found.
Performed an AC tune-up. Cleared and treated the drain line. Condenser coil clean. No major issues were found.
Air Conditioning System Repair. Performed diagnostic. I found that the outdoor capacitor (80/7.5) has failed. I presented the customer with options to repair and he chose to have it replaced at this time. I replaced it with a 70/7.5 and added a 10 mfd capacitor to the herm side. Confirmed both zones are open, and system is operational at this time.
Air Conditioning System Maintenance Service. Performed semiannual maintenance on two cooling systems. Inspected all Performance, Mechanical, and Safety Systems. Verified everything was operating within the manufacturer’s specifications for operation. Outdoor condenser refrigerant pressures are within range and condensers clean. Indoor system drain lines cleared and treated. Filters are dirty, but the homeowner did not have replacements. I advised them to replace them ASAP. I noticed that the westside unit’s condenser fan motor is showing signs of overheating. We have added UV lights to the downstairs unit but not the upstairs unit. No other major issues found. I recommend that we replace the fan motor and add UV lights to the upstairs system. The homeowner would like to have the fan motor replaced today but did not want to add UV lights at this time. Fan motor replaced and both systems are operational.
On arrival, I found the water safety switch tripped due to a restricted drain line. I blew out the drain line and flushed and treated the drain line with two gallons of water. Verified drains were properly flowing and verified the water safety switch was clear prior to departure. Everything is working at this time.
Found the outdoor run capacitor has failed below value across all terminals. Installed new run capacitor and remade the electrical termination terminals. Reset the cooling system and verified operation. Inspected supply air temperature and verified system was operating with a 18° temperature split. Everything is working at this time.
On arrival, the homeowner informed me that the upstairs system was failing to keep up with the thermostat setpoint throughout the day. He said this issue has never happened before in the past and the system has worked good previously. I turned the inverter system to max stage and performed a complete system checkout. I noticed my suction line pressure was well below design specs and my suction line temperature was running warm. I opened up the evaporator coil panel and found that the coil was beginning to frost over. I verified appropriate airflow of the system and verified there were no air flow restrictions of the system. After further diagnostics, I was able to pinpoint the cooling issue to an indoor metering device failure. The metering device is stuck closed and will not allow any refrigerant to pass through into the coil. I tested the metering device by adjusting the heat pump valve on the outdoor unit, which confirmed the issue. It is recommended that we replace the indoor
Found the outdoor run capacitor failed. Installed new run capacitor and verified system operation. Supply vent had a 66° temperature. Return was 84° temperature. System is operating at this time. Informed homeowner that the system would be running for some time due to the interior house temp.
Performed cooling maintenance on two systems. Cleared and treated both drain lines and washed both condenser coils. I found the blower wheel on the guest room system is dirty. No other major issues found I replaced the blower wheel for the system on the north side of the house (AH2). Cycled the thermostat. Everything is operational at this time
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the system. Capacitor for the downstairs condenser unit is below value. No other major issues were found. Drain lines cleared and treated. Condenser coils cleaned. Options for repair were presented to the customer and they chose to have the capacitor replaced today. Repair was completed. System was function checked and was running at the time of departure
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed cooling maintenance on two AC systems. Cleared and treated both drain lines and washed both condenser coils. I found both systems have small amounts of dirt and mold in the blower wheel and around the air handler. I wiped it off as best as I could and offered the customer options to repair; she declined at this time. I also found the filters are dirty, but the customer didn’t have any replacement filters for me to change out today. She said she will replace the filters as soon as she is able to purchase some. No other major issues were found. Both systems are on and running at this time.
On arrival, I found the hard start capacitor failed, not allowing the outdoor compressor to turn on and pump refrigerant throughout the indoor cooling coils. I installed a new hard start assist and tested system. I continued my diagnostic and found the refrigerant levels to be low which caused a drastic reduction in cooling capacity. Spoke with homeowner, he said he would just like to have the system recharged with refrigerant today. I added in R-22 to get the system back up to spec. Verified system was cooling upon departure. Everything is working at this time.