Overall Experience
Quality
Price
Convenience
Elijah did an effective job checking out my AC units. He changed and washed out the filters according to what they needed. He was friendly and attentive to my questions which he answered to my satisfaction.
Response from Garner Heating & Air Conditioning Inc:
We're thrilled to hear that our heating and cooling service exceeded your expectations. Thanks for the kind words!
Overall Experience
Quality
Price
Convenience
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that our heating and cooling service met your needs. Thanks for the positive review!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Eli is great! Very professional, explains what he is doing and always has a smile! Would highly recommend him!
Overall Experience
Quality
Price
Convenience
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.
Overall Experience
Quality
Price
Convenience
As always Garner AC arrives on time. The technicians are very knowledgeable and thorough. They take the time to explain the issues and answer questions you might have. Recommend them for installation or repair of your HVAC.
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Overall Experience
Quality
Price
Convenience
Dependable and skilled
Response from Garner Heating & Air Conditioning Inc:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
Quality
Price
Convenience
Brendan Baker provided great service! He was professional, friendly and able to explain what needed to be completed very well. He is an excellent asset to your company! Would definitely recommend Garner’s and Brendan Baker! Thanks!
Overall Experience
Quality
Price
Convenience
Omar is a true professional. He arrived on time and was conscientious about keeping his shoes covered when he entered the house and procured all work services promptly. He showed us the options we had to keep our system in peek condition which we could choose to do or not with no pressure. We’ve been using Garner’s services for over a decade and they never let us down. Omar is a wonderful addition to this successful and trustworthy business.
Overall Experience
Quality
Price
Convenience
As always excellent service. Arrived on time diagnosed the problem and had me up and going in no time.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
AC went down Friday evening. The technician was out early the next morning to repair unit. Technician very informative found the problem gave me a quote upon my approval repaired it right then. He was very friendly and courteous. Recommend Garner Heating and AC.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
All employees are polite and know what they're doing.
Overall Experience
Quality
Price
Convenience
Installed Carrier heat pump system. Installed Ecobee thermostat. Installed new secondary drain pan. Rebuilt and insulated condensate drain line. Installed SS2 and SS3 safety switches. Cleared drain and verified operation. Built new supply and return plenum and re-attached ductwork. Sealed all connections with mastic air lock. Replaced disconnect and whip at outdoor unit. Replaced breaker going to outdoor unit.
Performed semiannual maintenance on one inverter heat pump unit and one mini split system. Inspected all Performance, Mechanical and Safety Systems. Tested and verified all mechanical components were operating within manufacture’s specifications for operation. Also verified all surge protection devices on the unit were on and protecting as designed. Verified the Stage 3 Breathe Easy System in the air handler in the attic is on and operating and keeping the indoor coil clean.
Performed semiannual maintenance on one heat pump cooling system. Inspected all Performance, Mechanical and Safety Systems. Homeowner mentioned that the water safety switch coming off the internal drain pan would sometimes get water inside it, so he would tilt it upwards to help keep the system running. During my inspection, I found that the internal drain pan had some standing water inside due to there being gunk that had formed near and around the drain ports. Cleaned and cleared the primary drain line and the internal drain pan. Also added drain treatment into the pan and line, along with installing a union between the p-trap and the air handler to allow for cleaning of the line coming out of the air handler. Verified all other mechanical components were operating within manufacture’s specifications for operation. Everything is working at this time.
Installed new TXV in upstairs closet air handler. Removed previous filter drier and installed a new bi-flow filter dryer. Pressure tested system and performed a leak check. Pulled a deep vacuum and verified charge per data tag. Flushed drain line and varied zoning operation. Everything is working at this time.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. The air handlers and blower wheels are clean. The electrical wiring is tight and in good condition. Drain lines were cleared and flow tested with water. The drain lines were then treated. The condenser fan motor on the Carrier condenser is showing signs of overheating. The capacitor is within value and the refrigerant charge is within spec. The Trane condenser is a variable speed inverter unit. The system is in good condition and the refrigerant charge is within factory spec. The condenser coils were cleaned. No other major issues were found.
nstalled Carrier gas system for game room. Installed propane conversion kit. Installed new supply and return plenums and sealed all connections with mastic air lock. Reused zoning equipment and thermostats. Flipped orientation of system for better access. Replaced secondary drain pan. Rebuilt and insulated primary and secondary drain lines. Cleared, treated and verified drain operation. Pressure tested and pulled a vacuum on the copper line set. Replaced disconnect and whip for outdoor system. Weighed in charge to meet manufacturers specifications. Replaced supply plenum for system above garage and sealed all connections with mastic air lock.
Performed semiannual maintenance on two heat pump cooling units. Inspected all Performance, Mechanical and Safety Systems. I did note on the system that services the master bedroom and the upstairs area, the outdoor run capacitor has failed below value, which is causing the condenser fan motor to pull more electricity than designed. Verified the Stage 3 Breathe Easy UV lights on the Kitchen side system are operating as designed. We also decided to change out the run capacitor on the master bedroom system. I installed a new capacitor and tested the system. Everything is working at this time.
Performed semiannual maintenance on two Lennox cooling systems. Inspected all Performance, Mechanical and Safety systems. On the upstairs HVAC system, I found that the unit was flat (empty) on R-410A. I used my electronic leak detector and then soap bubble leak detection solution to pinpoint a large rupture on the indoor coil piping. I also found that the secondary pan for the downstairs HVAC system is extremely rusted out. I recommend replacing the upstairs coil and recharging the system back to factory specifications. I also recommend replacing the emergency drain pan on the downstairs system to ensure in the event of a drainage overflow that no water leaks through the ceiling and causes sheetrock damage to the upstairs area. Did verify that the REME Halo Air Purifiers were on and operating during our visit.
Replacement of both condenser fan motors and the capacitor for the bedroom system. I arrived at the home and immediately got to work. I replaced the condenser fan motor on the main house system and tested it. It came on and ran properly. I then moved to the master bedroom system and replaced the motor as well as the capacitor. I tested the system, and it came on and ran immediately. The systems are in good working order. Systems are in working order at completion of appointment.
Performed semiannual maintenance on two heat pump cooling systems. Inspected all Performance, Mechanical and Safety Systems. When entering the attic, I found that the upstairs HVAC system had a drainage overflow into the secondary drain pan due to a clogged-up drain line that attaches into the upstairs bathroom sink. Cleared the drainage restriction in the drain line and treated with our drainage treatment. Also did the same for the downstairs HVAC system. Spoke with homeowner about having water safety switches installed on both units to avoid water damage from a drain clog; he agreed. Installed switches and programmed the wall controller for the switches to shutdown unit in the event of a drain blockage. Verified everything was operating within manufacture’s specifications for operation.
Replaced the upstairs system blower motor. While replacing the motor I cleaned the blower wheel and the housing. I cycled power at the thermostat and confirmed the blower motor was working. Refrigerant levels are within spec. No other major issues were found. System is operational at this time.
Installed new 4-ton Carrier heat pump system. Installed new Ecobee Lite thermostat. Rebuilt and insulated condensate drain line. Added SS2 and SS3 safety float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced the condenser pad. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced both supply and return plenums and sealed with a mastic airlock. Replaced the RFG in the hallway. Charged system to factory spec and performed a benchmark. System is working properly at time of departure.
Upstairs HVAC System: On arrival, I turned the thermostat to cool mode and verified the indoor blower motor was running. I went outside and found that the outdoor heat pump was not running. Inspected the defrost board and found the board to have failed. I was able to test the outdoor unit and verified both heating and cooling operation. Went into the attic to inspect the electrical system and found the primary water safety switch has failed and therefore will not turn off low voltage power. Recommended replacement of the defrost board and installation of a new primary water safety switch. I installed a new outdoor defrost board and a new water safety switch at the indoor air handler. Installed new wiring terminal connections at the air handler to ensure a proper and secure fit. Tested all systems and verified operation. Everything is working at this time.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. As I was checking, refrigerant pressures, I noticed that the compressor was not working and had shut off on thermal lockout.I cooled off the compressor and I found that the compressor start assist had failed the compressor was pulling 98 amps on start. I installed new start assist. Start amps are at 35 rated for 95. The compressor running amps are at 12 rated for 15 maximum. I cycled power and the system is now working at this time.
Performed heating maintenance on two heat pump systems. Checked all electrical, mechanical and performance of both systems. Both blower wheels have microbial growth on them. I informed the homeowner of what I found and presented options for cleaning them, but she declined repairs at this time. No other major issues were found, and both systems are operational at this time. See attached checklists for full tune-up details.