Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.
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As always Garner AC arrives on time. The technicians are very knowledgeable and thorough. They take the time to explain the issues and answer questions you might have. Recommend them for installation or repair of your HVAC.
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Dependable and skilled
Response from Garner Heating & Air Conditioning Inc:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Brendan Baker provided great service! He was professional, friendly and able to explain what needed to be completed very well. He is an excellent asset to your company! Would definitely recommend Garner’s and Brendan Baker! Thanks!
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Omar is a true professional. He arrived on time and was conscientious about keeping his shoes covered when he entered the house and procured all work services promptly. He showed us the options we had to keep our system in peek condition which we could choose to do or not with no pressure. We’ve been using Garner’s services for over a decade and they never let us down. Omar is a wonderful addition to this successful and trustworthy business.
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As always excellent service. Arrived on time diagnosed the problem and had me up and going in no time.
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AC went down Friday evening. The technician was out early the next morning to repair unit. Technician very informative found the problem gave me a quote upon my approval repaired it right then. He was very friendly and courteous. Recommend Garner Heating and AC.
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All employees are polite and know what they're doing.
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We are so glad we take advantage of the maintenance package offered. The technicians are always professional and courteous. It’s much appreciated sharing the work done and knowing how our units are performing as well as what to expect in the future with our aging units. Thank you!
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Performed semiannual maintenance on two heat pump cooling systems. Inspected all Performance, Mechanical and Safety Systems. When entering the attic, I found that the upstairs HVAC system had a drainage overflow into the secondary drain pan due to a clogged-up drain line that attaches into the upstairs bathroom sink. Cleared the drainage restriction in the drain line and treated with our drainage treatment. Also did the same for the downstairs HVAC system. Spoke with homeowner about having water safety switches installed on both units to avoid water damage from a drain clog; he agreed. Installed switches and programmed the wall controller for the switches to shutdown unit in the event of a drain blockage. Verified everything was operating within manufacture’s specifications for operation.
Replaced the upstairs system blower motor. While replacing the motor I cleaned the blower wheel and the housing. I cycled power at the thermostat and confirmed the blower motor was working. Refrigerant levels are within spec. No other major issues were found. System is operational at this time.
Installed new 4-ton Carrier heat pump system. Installed new Ecobee Lite thermostat. Rebuilt and insulated condensate drain line. Added SS2 and SS3 safety float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replaced the condenser pad. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced both supply and return plenums and sealed with a mastic airlock. Replaced the RFG in the hallway. Charged system to factory spec and performed a benchmark. System is working properly at time of departure.
Upstairs HVAC System: On arrival, I turned the thermostat to cool mode and verified the indoor blower motor was running. I went outside and found that the outdoor heat pump was not running. Inspected the defrost board and found the board to have failed. I was able to test the outdoor unit and verified both heating and cooling operation. Went into the attic to inspect the electrical system and found the primary water safety switch has failed and therefore will not turn off low voltage power. Recommended replacement of the defrost board and installation of a new primary water safety switch. I installed a new outdoor defrost board and a new water safety switch at the indoor air handler. Installed new wiring terminal connections at the air handler to ensure a proper and secure fit. Tested all systems and verified operation. Everything is working at this time.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. As I was checking, refrigerant pressures, I noticed that the compressor was not working and had shut off on thermal lockout.I cooled off the compressor and I found that the compressor start assist had failed the compressor was pulling 98 amps on start. I installed new start assist. Start amps are at 35 rated for 95. The compressor running amps are at 12 rated for 15 maximum. I cycled power and the system is now working at this time.
Performed heating maintenance on two heat pump systems. Checked all electrical, mechanical and performance of both systems. Both blower wheels have microbial growth on them. I informed the homeowner of what I found and presented options for cleaning them, but she declined repairs at this time. No other major issues were found, and both systems are operational at this time. See attached checklists for full tune-up details.
Performed heating maintenance on a heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated drain line and washed the outdoor coil. I did find the blower wheel covered in microbial growth. I informed the homeowner and presented options for replacement of the blower wheel; he chose to have it replaced. Replaced blower wheel, cycled power at the thermostat and confirmed the system is working.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. No major issues were found. See attached checklist for full tune-up details. I offered nice to have items to the customer and he chose to have a surge protection device added to the air handler and condenser unit at this time. I installed both surge protectors and cycled power. Everything is working at this time.
Performed heat check on one heat pump and one mini split system. The air purifier on main home system is operational. The customer had left it unplugged due to the smell associated with a running purifier. I turned it on and checked the function and then unplugged it per customer request. Main house heat pump has a condenser fan motor that is showing signs of overheating. No other major issues were found.
Performed semiannual maintenance on two heating systems. Inspected all Performance, Mechanical and Safety Systems. Inside the main house I changed one homeowner supplied PerfectFit filter. Cleared out the drain line (noticed there was some grass inside the drainpipe at the exterior exit of the drain). Tested both the outdoor heat pump and indoor three stage heating elements. Found all systems to be operating within manufacture’s specifications for operation. Inspected all systems on the guest house heating system. Did note on the outdoor condenser fan motor that there are signs of overheating. Electrical power draw is within manufacture’s specifications for operation. Changed one homeowner supplied 18x30x1 filter. Verified everything was operating within manufacture’s specifications for operation.
Performed semiannual maintenance on two dual fuel systems. Inspected all Performance, Mechanical and Safety Systems. Did adjust fuel pressure to match manufacturer specifications for operation. Inspected the outdoor heat pump system and confirmed defrost mode is operating as design. Changed two homeowner supplied filters for the electrostatic filter base inside the attic. Everything is working at this time.
Installed new Carrier 3-ton heat pump system. Installed new Ecobee Pro thermostat. Rebuilt and insulated condensate drain line. Added SS2 and SS3 safety float switches. Replaced secondary drain pan. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced the disconnect and ran the low voltage in Seal-Tite. Replaced both supply and return plenums and sealed with mastic airlock. Charged system to factory spec. System is working properly at time of departure.
Performed service diagnostic. Diagnostic found that the condensate drain line was clogged. Water had back up and tripped the safety switch. Options for repair were presented to the customer and they chose to have a drain service completed today and sign up for our semiannual maintenance plan. The first of two visits will be completed this Fall/Winter. Drain line was cleared and flow tested with water. Drain line was treated. System was function checked and was running at the time of departure.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit was depleted and couldn’t reliably start the compressor. Options for repair were presented to the customer and they chose to have the capacitor replaced today. Capacitor was replaced and the system was function checked. System was running at the time of departure.
Performed two AC tune-ups. Cleared and treated drain lines. Condenser coils clean. No major issues found.