Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
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Great maintenance visit and gave us helpful info on care in between visits. Friendly, knowledgeable and efficient!!
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Matt is always professional, kind, and efficient with his work. He explains clearly and simply what is going on with our AC. And he cleans up with finished!
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Omar was on time, well trained, polite, and stayed with the job until the air conditioning was repaired. Garner has a good employee in Omar.
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Elijah is typical of a Garner technician, punctual, neat, well versed in his job and striving to make the customer happy. Good job Elijah, thank you !!!
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Showed up on time serviced the AC and noticed that I didn’t have a surge protector on my unit in the attic. Recommended that I should have one. He got one and installed it during his visit. Went above and beyond to protect my unit.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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We always appreciate Garner’s communication with us and exceptional service to help us take care of our Hearing and AC system.
Response from Garner Heating & Air Conditioning Inc:
We really appreciate you taking the time to share your feedback with us and the community.
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Elijah was great On time and professional Explained issues with simplicity and clarity
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Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter had been recently replaced by the homeowner. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
Performed semiannual maintenance on one straight cool AC system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. Changed out one 20x25x1 air filter. Cleaned and washed the outdoor condenser coils and treated the primary condensate drain systems. No major issues were found. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. I found that the condenser unit was full of dirt and leaves. I cleaned the condenser unit. I also found that the capacitor on the condenser unit was below value and the condenser fan motor was leaking lubricant. Options for repair were presented to the homeowner. They chose to replace the capacitor and condenser fan motor. They also signed up for the gold maintenance plan. I replaced the condenser capacitor and the condenser fan motor. I then function tested the system. The system was running at the completion of service.
On arrival, I spoke with homeowner who mentioned that over the weekend the system would run for a few minutes then shut off and then come back on a few minutes later and just repeat the cycle. I turned the thermostat on and checked over operation. During the run cycle, the system tripped off. I went back up into the attic and found that the water safety switch had tripped at the primary drain line. I was able to determine that the location of the clog was near the high line branch connection at the tailpiece of bathroom sink. I spoke to the homeowner and recommended we clean and clear all the gunk from the primary condensate line to return system back to full operation. He chose to have the drain cleared today. I flushed and treated the primary drain line, verified proper slope of drain for condensate removal and cycled high voltage power to system. Tested all systems and verified operation. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were clean and had been recently replaced by the homeowner. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. The condenser coil was cleaned. No major issues were found. The system was running at the time of departure
Downstairs system : Installed 3.5 ton R-454B condenser and evaporator coil. Installed Carrier gas furnace with new gas pipe and flue pipe connections. Installed new secondary drain pan. Rebuilt primary drain with SS2 and SS3 safety switches. Built and installed new return plenum and extended supply plenum. Removed master bedroom duct from triangle and spliced into home run into supply plenum. Attached all existing flex duct to new plenums. Sealed all connections with mastic/hardcast. Installed new disconnect and wiring for the condenser. Leveled on new pad. Pressure tested system with nitrogen and pulled vacuum. Cleared primary drain with CO2 and primed trap with water. Charged AC with R-454B refrigerant. Tested heating and cooling operation. Everything is working at completion of install.
Completed AC cool check on two systems. Both drain lines have been flushed and treated. Both condenser coils have been cleaned. I found the upstairs outdoor torque booster out of manufacturer specs. I went over my findings and presented repair options to the homeowner and he decided to move forward with replacement of torque booster today. I replaced the torque booster and function checked the system. No other major issues were found. Both systems are cooling at completion of service.
Service diagnostic found the primary drain line was clogged on the upstairs system. This tripped the water safety switch and shut off the outdoor system. Repair options were presented to the homeowner and he chose to have the drain line cleared at this time. I cleaned, cleared and treated the drain line. The system is operational at this time.
Service diagnostic found that the primary drain line was clogged. This caused some water to back up into the air handler closet. I spoke with the homeowner and she chose to have the drain line serviced at this time. I cleared, cleaned, flushed and treated the drain line and verified it is draining outside. I also secured the compressor wiring and washed the outdoor coil. I did find the indoor coil is rusted but there are no refrigerant leaks. No other issues were found. The system is operational at this time.
Installed 4 ton R-454B 2 stage Carrier system. Gas furnace with propane conversion. Upstairs system. Installed new disconnect box and wiring for the condenser. New gas pipe and flue pipe connections for the furnace. Built and installed new return plenum with new media filter inside. Built and installed new extended supply plenum. Attached existing flex ducting and sealed all connections with mastic / hardcast. Installed new secondary drain pan. Rebuilt primary condensation drain, added SS2 and SS2 safety switches. Cleared primary drain with CO2 and primed trap with water. Installed Ecobee pro thermostat for the upstairs system. Ecobee lite for the downstairs system. Pressure tested system with nitrogen and pulled vacuum. Charged system with R-454B refrigerant. Adjusted gas pressure at the valve for propane. Tested heating and cooling operation. Everything is working at completion of install.
Service diagnostic found that the primary drain line was clogged and water had backed into the closet in the garage. I also found the indoor 1998 furnace system is in really rough shape. The supply plenum is not sealed. The blower wheel and furnace system are dirty. There is also no water safety switch on the system. I went over my findings and presented repair options to the homeowner. She chose to have the drain line serviced at this time. I cleaned, flushed and treated the drain line and secured the furnace light switch. I then function tested the system. The system is operational at completion of service.
AC cool check completed on one horizontal Carrier system. Drain line was flushed and treated. Condenser coil was cleaned. I found some build up on the blower wheel. I went over my findings and presented repair options to the homeowner for cleaning the blower wheel. No other major issues were found. The system was cooling at time of departure.
AC cool check completed on one upflow American Standard system. Drain line was flushed and treated. Condenser coils were cleaned. I found some buildup on the blower wheel and lubricant leaking from the condenser fan motor. I went over my findings and presented repair options to the homeowner. No other major issues were found. The system is cooling at time of departure.