Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Omar was polite, quick, and thorough! He’s welcome back in 6 months!
Overall Experience
Quality
Price
Convenience
Elijah was great. A very thorough service call. Already renewed my service agreement for next year.
Overall Experience
Quality
Price
Convenience
Our 22 year old system finally gave up the ghost so we contacted Garner for an estimate. Max, the Project Manager pitched up same day to assess everything and gave us an estimate with financial options. Max was very professional, courteous and helpful guiding us through in language we understand and never pressured us. Having decided on which model we wanted, the job was conveniently scheduled. At 6:10am on the day, Ethan and his 4-man crew pitched up and set to work. They were all very professional, respectful and got on with their work efficiently. Ethan was on top of the job from the get-go ensuring everything was being done to spec. By mid-day our old system was out and the new one was installed and being tested. Ethan then took the time to walk me through what had been done and then showed me how to operate the new thermostat - patiently answering all my questions. We are extremely happy with our new system and would not hesitate to recommend Garner to anyone looking for competent professional service and support.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jacob is very professional, courteous, and well organized. He is also timely and respectful.
Overall Experience
Quality
Price
Convenience
Matt provided excellent customer service showing photos to explain the issues and providing options for repair.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Our tech, Omar, was able to arrive even earlier than expected. His communication was great regarding arrival and the services he would be performing. He was very thorough and thoughtful in his report of the condition of our ac unit. He made sure all questions were answered and left us with peace of mind. A great experience!
Overall Experience
Quality
Price
Convenience
Matt is the consummate professional! Thorough to perfection. Constantly telling me what he was checking next and why. He looks ahead to see if he can spot any future problems and head them off at the pass! Go Matt! No unnecessary upsale. No condescending attitude. Just honest, complete work. Super conscientious of your home and how he impacts it while he’s there. He leaves you looking for a place to leave him a tip!! He’s a star that makes Garner shine!
Overall Experience
Quality
Price
Convenience
Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great maintenance visit and gave us helpful info on care in between visits. Friendly, knowledgeable and efficient!!
Overall Experience
Quality
Price
Convenience
Installed 3 ton Carrier R-454b condenser, evap coil and vertical gas furnace. New flue pipe and gas pipe connections for the furnace. Installed new 20x25 filter base. Rebuilt primary drain with new p trap and new insulation. Added SS2 safety switch to secondary drain. Sealed supply plenum with mastic and hardcast. Pressure tested system with nitrogen and pulled vacuum. Cleaned out return chase underneath the furnace. Charged AC with R-454b refrigerant. Tested operation of system. Everything is working at completion of install.
Service diagnostic found that the condensation drain line was clogged. Water had backed up into the secondary drain line and tripped the safety switch. Options for repair were presented to the homeowner. They chose to have the drain line cleared and to sign up for maintenance. I cleared the drain line and flow tested the drain with water. I also treated the drain line. I function tested the system and the system is operational. The system was running at the completion of service.
Service diagnostic found that the condensation drain line was clogged. Water had backed up into the safety switch and shut down the system. Options for repair were presented to the homeowner and she chose to have the drain line cleared. I cleared the drain line and flow tested the drain with two gallons of water. I also treated the drain line. I function tested the system and the system was cooling with a 17 degree temperature split. I also replaced the air filter with a client supplied filter. The system was running at the completion of service.
Removed existing return plenums and supply plenum elbow. Built and installed new extended return plenum, increased to full size all the way to the filter. Built and installed new full size supply plenum with elbow, going back to the two trunk lines. Added new supports for the plenums to sit on. Sealed ductwork connections with mastic/hardcast. Cleared primary drain with CO2 and primed trap with water. Tested system operation and static pressure. Everything is working at completion of service.
Service diagnostic found that the condensation drain line was clogged. Water had backed up into the safety switch and shut down the system. Options for repair were presented to the homeowner and he chose to have the drain line cleared. I cleared the drain line and flow tested the drain with two gallons of water. Clear water was observed flowing out of the drain line. I then treated the drain line. I function tested the system and the system is now operational. Everything is running at the completion of service.
I inspected the downstairs system and found that the outdoor torque booster had failed. I went over repair options with the homeowner and they chose to replace the torque booster today. I completed the repairs and cycled the system on to verify proper operation. The system was cooling properly at time of departure.
Diagnostics found a faulty contactor on the outdoor unit. Options were presented to the homeowner for repair and they chose to replace the faulty contactor today. I replaced the contactor and cycled the system on to verify proper operation. The system was cooling properly at time of departure.
Two system AC cool check completed. Both drain lines were flushed and treated. Both condenser coils were cleaned. On the master bedroom unit, I found the condenser fan motor leaking lubricant. Presented options for repair to the homeowner and they chose to replace the condenser fan motor today. After condenser fan motor was replaced, I cycled the system on to verify proper operation. Both units are cooling properly at time of departure.
Service diagnostic found that the capacitor on the condenser unit had failed. Options for repair were presented to the homeowner and he chose to have the capacitor replaced. I replaced the capacitor on the condenser unit and function tested the system. The system is now operational. The system is running at the completion of service.
Service diagnostic found that the condensation drain line was clogged. Water had backed up into the safety switch and shift down the system. I spoke to the homeowner about what I had found and presented options for repair. He chose to have the drain line cleared. I cleared the drain line and inspected the primary pan. I flow tested the drain with water and clear water was observed flowing out of the drain line. I then treated the drain line and function tested the system. The system ran without issues until it reached the set temperature on the thermostat. The system was running at the completion of service.
Installed new heat pump system. Added media filter and plywood overlay. Rebuilt drain line, and cleared drain. Installed new extended plenum in attic. Reused thermostat. Verified system operation. Everything is working at completion of service.
Diagnostics found a faulty torque booster on the outdoor unit. I went over repair options with the homeowner and they chose to have the torque booster replaced today. I replaced the torque booster and cycled the system to ensure proper operation. The system was cooling at completion of service.
Performed a/c tune-up on an American Standard Heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. I did find the outdoor starter is pitted at the contacts. No other major issues were found. The system is operational at this time.
Service diagnostic found the outdoor capacitor had failed on the compressor side. I also found the outdoor fan motor and starter are showing wear and tear. Also recommended having the drain line cleaned. Repair options were presented and Donald chose to have to the outdoor capacitor replaced today. I replaced the outdoor capacitor. I also secured the compressor wiring to prevent any electrical rub outs and washed the outdoor coil at no additional cost. Reset the breaker and function test the system. The system is now operational.
Performed a/c tune-up on the downstairs heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Verified outdoor wiring is secure and washed the outdoor coil. I found the outdoor fan motor is showing signs of wear and tear. No other major issues were found. The system is operational at this time.