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Omar was polite, quick, and thorough! He’s welcome back in 6 months!
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Elijah was great. A very thorough service call. Already renewed my service agreement for next year.
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Our 22 year old system finally gave up the ghost so we contacted Garner for an estimate. Max, the Project Manager pitched up same day to assess everything and gave us an estimate with financial options. Max was very professional, courteous and helpful guiding us through in language we understand and never pressured us. Having decided on which model we wanted, the job was conveniently scheduled. At 6:10am on the day, Ethan and his 4-man crew pitched up and set to work. They were all very professional, respectful and got on with their work efficiently. Ethan was on top of the job from the get-go ensuring everything was being done to spec. By mid-day our old system was out and the new one was installed and being tested. Ethan then took the time to walk me through what had been done and then showed me how to operate the new thermostat - patiently answering all my questions. We are extremely happy with our new system and would not hesitate to recommend Garner to anyone looking for competent professional service and support.
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Jacob is very professional, courteous, and well organized. He is also timely and respectful.
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Matt provided excellent customer service showing photos to explain the issues and providing options for repair.
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Our tech, Omar, was able to arrive even earlier than expected. His communication was great regarding arrival and the services he would be performing. He was very thorough and thoughtful in his report of the condition of our ac unit. He made sure all questions were answered and left us with peace of mind. A great experience!
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Matt is the consummate professional! Thorough to perfection. Constantly telling me what he was checking next and why. He looks ahead to see if he can spot any future problems and head them off at the pass! Go Matt! No unnecessary upsale. No condescending attitude. Just honest, complete work. Super conscientious of your home and how he impacts it while he’s there. He leaves you looking for a place to leave him a tip!! He’s a star that makes Garner shine!
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Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
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Great maintenance visit and gave us helpful info on care in between visits. Friendly, knowledgeable and efficient!!
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Diagnostics found a faulty torque booster on the outdoor unit. I went over repair options with the homeowner and they chose to have the torque booster replaced today. I replaced the torque booster and cycled the system to ensure proper operation. The system was cooling at completion of service.
Performed a/c tune-up on an American Standard Heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. I did find the outdoor starter is pitted at the contacts. No other major issues were found. The system is operational at this time.
Service diagnostic found the outdoor capacitor had failed on the compressor side. I also found the outdoor fan motor and starter are showing wear and tear. Also recommended having the drain line cleaned. Repair options were presented and Donald chose to have to the outdoor capacitor replaced today. I replaced the outdoor capacitor. I also secured the compressor wiring to prevent any electrical rub outs and washed the outdoor coil at no additional cost. Reset the breaker and function test the system. The system is now operational.
Performed a/c tune-up on the downstairs heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Verified outdoor wiring is secure and washed the outdoor coil. I found the outdoor fan motor is showing signs of wear and tear. No other major issues were found. The system is operational at this time.
Two system AC cool check completed on horizontal straight cool Carrier systems. Both drain lines were cleared and treated. Both condensing coils were cleaned. I found both blower wheels are dirty. I found both indoor torque boosters are below manufacturer specs. I also found one outdoor torque booster below manufacturer specs. I presented options for repair to the homeowner and he chose to replace three of his four torque boosters today. I completed the repairs and cycled both systems on to verify proper operation. No other major issues were found. The systems are working at completion of service.
Performed AC cool checks on two systems. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The air filters are clean and have been recently replaced by the homeowner. I cleaned the condenser coils. No major issues were found. The systems were running at the completion of service.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. No major issues were found. Everything is working at this time.
Service diagnostic found that the transformer for the furnace board had failed and was not passing power. I also found the Reme halo was wired incorrectly into the furnace board. Repair options were presented to the homeowner and he agreed to have the transformer replaced. I replaced the transformer and rewired the Reme halo correctly. I then cycled power at the thermostat and verified the system is now operational.
Performed a/c tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. I did find the primary drain line was clogged. I cleared, cleaned, flushed and treated the drain line. I found the system was not shutting off when the water safety switch would trip. I rewired the float switch to break “R” wire. I reset power and verified the safety switch is now shutting off the system when tripped. I verified outdoor wiring is secure and washed the outdoor coil. No other issues were found. The system is operational at this time.
Installed 5-ton two zone, two stage, Carrier R-454B system. Installed new disconnect box and wiring for the condenser. Installed new secondary drain pan. Build and installed new supply plenums set up for the zoning system, reusing the zoning equipment. Built and installed new return plenum with new Aprilaire media filter. Sealed all ductwork connections with mastic/hardcast. Installed new gas pipe and flue pipe connections for the furnace. Rebuilt primary condensation drain and installed new SS2 and SS3 safety switches. Cleared primary drain with CO2 and primed trap with water. Pressure tested system with nitrogen and pulled a vacuum. Installed two Ecobee Pro thermostats, one upstairs and one downstairs. Charged AC with R-454B refrigerant. Tested operation of system. Everything is working at completion of installation.
Performed semiannual maintenance on one straight cool AC system. Inspected all performance, mechanical and safety systems. Changed one 20x25x4" air filter. Tested and verified everything was operating within manufacturer specifications for operation. All surge protection devices and Breathe Easy System are on and operating as designed. No major issues were found. Everything is working at this time.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical and safety systems. Did find the TESP to be running high on the unit, which is not allowing for the proper amount of airflow across the evaporator coil. Recommend to schedule a time to come out to further take a look at the ducting concerns. Tested and verified everything was operating within manufacturer specifications for operation. No major issues were found. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
AC cool check completed on one upflow gas furnace. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specifications. The system was set to 75° per homeowners request. No major issues were found. The system was cooling at time of departure.
I found the breaker tripped to the outdoor unit. I checked all electrical wiring and verified it was in good shape, then reset the breaker. I did find the compressor was pulling 70 amps on start up out of the rated 63. After further diagnostics, I found the compressor start assist had failed. This was causing the compressor to pull higher amperage which could have been the reason the breaker tripped. Repair options were presented to the homeowner and she chose to have the start assist replaced. I replaced the start assist and cycled power at the thermostat. After replacing the start assist the compressor pulled 58-59 amps on start up. No other issues were found. The system is operational at this time.