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What more could a homeowner ask for ? Omar was on time, respectful of the property and competent is his work. We have been a customer of Garner Heating and AC for 20 years and have never been disappointed. Thank you Omar and thank you Garner…
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Overall Experience
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Omar was polite, quick, and thorough! He’s welcome back in 6 months!
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Elijah was great. A very thorough service call. Already renewed my service agreement for next year.
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Our 22 year old system finally gave up the ghost so we contacted Garner for an estimate. Max, the Project Manager pitched up same day to assess everything and gave us an estimate with financial options. Max was very professional, courteous and helpful guiding us through in language we understand and never pressured us. Having decided on which model we wanted, the job was conveniently scheduled. At 6:10am on the day, Ethan and his 4-man crew pitched up and set to work. They were all very professional, respectful and got on with their work efficiently. Ethan was on top of the job from the get-go ensuring everything was being done to spec. By mid-day our old system was out and the new one was installed and being tested. Ethan then took the time to walk me through what had been done and then showed me how to operate the new thermostat - patiently answering all my questions. We are extremely happy with our new system and would not hesitate to recommend Garner to anyone looking for competent professional service and support.
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Jacob is very professional, courteous, and well organized. He is also timely and respectful.
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Matt provided excellent customer service showing photos to explain the issues and providing options for repair.
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Our tech, Omar, was able to arrive even earlier than expected. His communication was great regarding arrival and the services he would be performing. He was very thorough and thoughtful in his report of the condition of our ac unit. He made sure all questions were answered and left us with peace of mind. A great experience!
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Heating tune-up completed on a vertical heat pump system. Drain line was flushed and treated. Heat pump coils were cleaned. All mechanical and electrical components checked and found within manufacturer specifications. No major issues were found. The system is heating properly at this time.
Heat check completed on one vertical heat pump. Drain line was cleared and treated. Condenser coils were cleaned. All mechanical and electrical components were checked. I did find the outdoor contactor charred and pitted. I went over my findings with the homeowner and he chose to replace the contactor. Once repairs were completed the system was cycled on to verify proper operation. No other major issues were found. The system is heating properly at this time.
Performed heater tune-up on a Lennox zoned gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the system is running at high static but due to the location of the system there is no room for improvements. No other issues were found. The system is operational at this time.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Outdoor surge protection device is working. I did find there is no surge protection device on the indoor system. The Synergy air purifier has also failed. No other issues were found. The system is operational.
Removed remaining refrigerant and replaced indoor coil. Releveled the system and flared all connections. Pressure tested and pulled a vacuum. Weighed in all new refrigerant in the system. Everything is working at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Verified outdoor compressor wiring is secured and washed the outdoor coil. I did find the outdoor starter is pitted at the contacts. I removed the schedule setting on the thermostat per homeowner request. No other issues were found. The system is operational.
Heat check completed on a horizontal heat pump system. Condenser coils were cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I did find the condenser fan motor leaking lubricant and the torque booster below manufacturer specifications. I presented my findings and repair options to the homeowner and she chose to replace both the condenser fan motor and outdoor torque booster today. I completed the repairs and cycled the system on to verify proper operation of the unit. No other issues were found. The system is working at completion of service.
Installed 2.5 ton Carrier R-454B heat pump system with electric heat kit. Installed Ecobee pro thermostat. Installed new secondary drain pan. Built and installed new supply plenum and return plenum with 20x25 Aprilaire media filter. Rebuilt primary drain, added SS2 / SS3 safety switches. Pressure tested system with nitrogen and pulled vacuum. Sealed all ductwork connections with mastic / hardcast. Cleared primary drain with CO2 and primed trap with water. Weighed in R-454B refrigerant, 62 ambient temp. Tested heating and cooling operation. Everything is working at completion of install.
Performed heater tune-up on a Carrier variable speed heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. All surge protection devices are working. No major issues were found. The system is operational at this time
Heat check completed on a horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were found within manufacturer specifications. No major issues were found. The system was running at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. Clear water was observed flowing out of the drain line. I also treated the drain line. Surge protection for the system is operational. The air filters were clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heater tune-ups on two Carrier two stage gas furnace systems. Checked the electrical, mechanical and performance systems of the units. Replaced all return air filters with client supplied filters. Cleared, cleaned, flushed and treated the drain lines and cleaned the exterior of both furnace systems. Homeowner mentioned she felt like the upstairs system did not cool properly during the summer. I changed a few settings on the upstairs thermostat and also adjusted the airflow setting on the furnace.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the drain line and flow tested the drain with water. The condensation pump is operational. The air filter is clean and has been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with water. I also treated the drain line. The air filter was new and had been replaced by the homeowner before arrival. No major issues were found. The system was running at the completion of service.