I called Garner to replace my 23 year old system that was on its last legs. From that first phone call to the install, everyone I spoke with were very professional. Max met with me to go over my options. He was very nice and informative. He was on time for our appointment. My appointment for the install was made soon after securing financing through Garner. Financing through Garner was very easy and convenient. Ethan and his crew were also on time for my install. They were also professional. The install was done in 4 hours. Afterward, Ethan gave me a walk through as to what was done and how to use my new thermostat. I have already told my mother about the service I received from Garner.
Response from Garner Heating & Air Conditioning, Inc.:
We pride ourselves in taking care of our customers from beginning to end, and we are grateful that you allowed Garner Heating & Air Conditioning to handle your new AC replacement.
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Response from Garner Heating & Air Conditioning, Inc.:
Thank for trusting Garner Heating & Air Conditioning to handle your HVAC service.
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We had two units replaced in the hottest part of the summer. Ethan and his team along with Ryan did a wonderful job. Professional knowledgeable and explained everything on a level we could understand. Recommend them highly and are grateful we found a company that is honest, fair and puts the customer first. Thank you.
Response from Garner Heating & Air Conditioning, Inc.:
Thank you for allowing Garner AC to replace both of your air conditioning units. We are grateful for your business and look forward to servicing all of your HVAC needs.
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Elijah arrived on time and was awesome! He was professional and courteous!!!
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I had a medical situation in my home at the time and he took care of everything for me. Great service as always.
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Garner has done several AC jobs for me. Always easy to deal with and exceptional service. Highly recommend them
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We’ve had maintenance contracts with Garner since 2006! We continued to use them because of their great service. Their employees are extremely knowledgeable and will work diligently to meet your needs!
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All possible fixes were eliminated until a new compressor was the only solution. Jason was very professional and thorough in explaining and fixing our system problem. Good service at a fair price. Much appreciated.
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The team of 2 showed up to their appt on time They also sent us messages when they were on their way. They were friendly, kind, knowledgeable. They checked out the inside the continued outside found the problems and gave me an estimate of how long it would take and what I was looking at in price. They helped keep the carpet free of derbies by wearing shoe covers (even though I told them they didn’t have to) They got the air conditioning working and it’s blowing snowballs. I am glad they sent this two man team to my home they were totally awesome! Great price for the service provided. I would totally recommend this company to anyone for all their heating and air conditioning needs they ROCK!
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On arrival I found upstairs drain line backed up. Also found condensation inside the emergency drain pan. Removed water from pan. Flushed and treated drain line and primary pan with drain treatment. Did inform homeowner that the outside drain line extension into the yard needs to be upsized since there are two systems feeding into one three-quarter inch pipe as this is contributing to the blockage issue. Also recommend installing a ceiling saver water safety switch into the upstairs unit. The secondary port was never plugged and when the primary line becomes backed up, condensation will flow into emergency pan.
Performed maintenance on the AC system. I cleared, treated, and tested the drain line. I cleaned the condenser. System is operational at this time.
Inspected all Performance, Mechanical and Safety Systems. Found the indoor fan control board has failed. Spoke with homeowner and we have decided to move forward with replacement of the indoor board to restore system back to operational status. Installed new fan control board, cycled the cooling system and verified everything was working within manufacture’s specifications for operation.
Inspected all Performance, Mechanical and Safety Systems. Found the outdoor run capacitor to be below manufacture’s value. Also noted the outdoor exhaust motor and starter to be operating outside manufacture’s specifications for operation. Discussed repair options with homeowner and they have decided to move forward with replacement of the outdoor run capacitor and declined repair of the motor and starter.
Inspected all Performance, Mechanical and Safety Systems. Found the outdoor starter failed due to ants blocking the electrical contacts. Installed new contactor, removed all ants and cockroaches and treated with JS spray to help deter ants from returning. Tested all systems. Inspected all other systems and found everything to be working at this time.
Performed AC cool check on a one-year-old Carrier gas system. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line was cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System set to 72 degrees per customer. System was running at the time of departure.
Performed semiannual maintenance on one comfort cooling system. Tested all Performance, Mechanical and Safety Systems. Found everything to be working within manufacture’s specifications for operation. Homeowner did report he noticed condensation inside the furnace closet and on the coil panel. We found the panel to be slightly bent, allowing for the cold air to mix with the combustible air vent. This caused excessive condensation inside closet. I double sealed the panel and suction line to prevent cold air from mixing inside closet.
Performed semiannual maintenance on one comfort cooling system. Inspected all Performance, Mechanical and Safety Systems. Flushed and treated the primary condensate removal drain. Found everything to be working within manufacture’s specifications for operation.
Diagnosed a large leak in the condensing coil. I found signs of refrigerant oil on the condensing coil on the condenser on the driveway side of the house (this is the East side of the house.) I was also able to identify the leak with my leak detector. I gave the client her options, and she chose to have the coil replaced since it is still under the parts warranty. Replaced outdoor condensing coil and in line filter dryer. Pressure tested with dry nitrogen and pulled a vacuum on the system. Weighed in factory charge and check operation of system. System operational at this time.
Performed maintenance on the AC system. I cleared and treated the drain lines. Cleaned the condenser coil. System is operational at this time.
Inspected all Performance, Mechanical and Safety Systems. Upon inspection of system, I found that the refrigerant levels were not stabilized with the system turned off. Reset complete HVAC system and found the refrigerant metering device has failed. Presented my findings to the client and we have decided to move forward with replacement of the metering device. Part has been ordered and our office will contact the client to schedule once received. Removed failed metering device, installed new inline refrigerant filter, new metering device and pressure tested system to verify no leaks present. Pulled deep vacuum. Reset the HVAC system, started up and recharged system back to manufacture’s specifications for operation. Everything is working at this time.
Diagnosed a clogged drain line causing system to short cycle. Cleared and treated the drain line. Poured two gallons of water down drain to test flow. Cleared hair and debris from sink. System is operational at this time.
Installed new 2-ton Carrier gas system. Built a transition to existing supply plenum and sealed with mastic airlock. Rebuilt and insulated condensate drain line. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Charged and benchmarked system.
Performed service diagnostic. Diagnostic found that the disconnect switch for the furnace had failed and was not passing power. Options for repair were presented to customer and they chose to have switch replaced today. Repair was completed. System was running at the time of departure.
Performed service diagnostic. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.