Matt was very through and checking everything out and showing me what my A/C needed.
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Very professional, reviewed the process involved with the new thermostat and showed us the new system in the attic. The whole crew did a great job and put us back into service quickly!
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Chey was on time, did great work, made sure I understood everything in lay terms!!!!
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I have been using Garner since 2000. They are always very professional. They stay in communication the day of the appointment. I have had them call due to a delay and have them call to come earlier. Technicians have been helpful, friendly and have taken extra steps to perform their work. Garner is my first call, they put in a brand new unit in 2012 and it's 2024 and they keep it serviced and working great. Omar Hernandez went over and beyond and was extremely professional
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Elijah taught me something that will help my already consistent regular maintenance as well as convincing me to sign up for the annual maintenance. The capacitor cost was a little shocking but the amount of time and attention he spent on our system made up for it.
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Omar arrived as scheduled and did an excellent job with his service. He went beyond expectations and found and fixed small areas of concern both upstairs and outside. Great job!
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Our technician Elijah Dover did a great job, checking our system and making sure it was being maintained properly to ensure its longevity. Elijah found a leak and quickly remedied that he also gave us tips on how to keep our system running in top form. we are grateful for such efficiency, professionalism and, dedication to a job well done. Five stars! We’ve come to expect nothing less when we use Garner Heating And Air
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
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Like always, y’all did a great job. Jose and Angel were great. Max, also was very helpful. Thank you.
Response from Garner Heating & Air Conditioning Inc:
We're thrilled to hear that our heating and cooling service exceeded your expectations. Thanks for the kind words!
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Matt was great. He was prompt and polite, reviewed our system and made sure it was ready for the Texas summer heat! He’s welcome back anytime we need service!!
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
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Omar was the consummate professional, methodically performing his task while keeping me apprised of his findings and recommended solutions to my AC problem throughout his visit. A pleasant and satisfying experience throughout.
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Installed new Carrier Infinity 4-ton heat pump system. Installed new Infinity UI thermostat. Rebuilt and insulated condensate drain line. Added SS2 safety float switch. Cleared drain line with CO2 and flushed drain with water to ensure proper operation followed by Viper drain treatment. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Replace the condenser pad. Replaced the disconnect and electrical whip and also ran the low voltage in Seal-Tite. Built a transition to the new supply plenum and sealed with a mastic air lock. Installed a new media filter base and put down a new plywood overlay. System is operational.
Heating tune-up on a horizontal gas system completed. I provided and replaced the 4" media filter. I also taped the filter box to prevent further filter bypass. No major issues found.
Performed heater tune-up. During my mechanical inspection, I found a burnt wire nut due to bad connection. I cut back the burnt wire and replaced the wire nut with a Wago wire clamp. No other major issues found.
Performed heater tune-up. Provided and replaced 4” media air filter. I found that the flame rod has build-up on it, so I cleaned it with steel wool. No other major issues found.
Performed diagnostic and found that the drain has clogged where the primary drain pan connects to the primary drain line. Water then backed into the safety switch and shut off the outdoor unit. I presented my findings to the homeowner, and she chose to have the drain issue taken care of today. I cleared the drain and tested it with two gallons of water. I also wiped down the interior of the air handler since there were small amounts of microbial growth. I then treated the drain and cycled power. I continued my inspection and found the wiring at the compressor was rubbing on the copper line and outdoor condenser fan motor is showing signs of overheating. I secured the wiring at no additional charge.
Performed semiannual maintenance on one gas, two zone system. Inspected all Performance, Mechanical and Safety systems. Tested and verified that both zone dampers opened and closed with each call from the zone thermostats on the upstairs and downstairs area. Adjusted fuel pressure of furnace to ensure 100% heating capacity. Checked over and verified all mechanical components were operating within manufacture’s specifications for operation. Everything is working at this time.
Performed heater tune-up. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared, and flow tested with two gallons of water. The drain line was then treated. The blower wheel is clean, and the blower motor capacitor is within value. The wiring is tight and in good condition. The hot surface igniter is in good condition and the flame sensor was cleaned. I did find that the system has a static pressure of .9 which is higher than the .8 max listed on the data plate. No other major issues found, and the system is running at the time of departure.
Performed heater tune-up on a vertical gas system. Cleared and treated the drain. Checked all performance of the system. I did find that the inducer motor is overamping slightly and will need to be monitored. No other major issues found.
Performed semiannual maintenance on one straight electric AC cooling unit. Inspected all Performance, Mechanical and Safety Systems. Tested and verified all mechanical components were operating within manufacture’s specifications for operation. Flushed and treated the primary condensation drain line that runs out next to the outdoor unit. Reset filter and service reminder on the Ecobee thermostat. Everything is working at this time.
Replaced the compressor on the outdoor unit. Replaced the inline filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Leveled the condenser pan and condenser. Washed out the condenser to allow the best air flow. Ran a new whip to the condenser from the disconnect. Put new thick wall insulation on the suction line outside. Cleaned the inside of the air handler and sprayed down the coil with cleaner. Put mastic on and area of the return plenum that was just taped. Wiped down the indoor panel doors. Cleaned out the coil pan to allow proper condensation drainage. Clear, flushed and treated the drain. Cleaned out the return air and replaced the filter. Charged the system with new refrigerant and checked proper operation.
Installed Carrier gas system. Installed Ecobee Pro thermostat. Installed new supply and return plenums and sealed all connections with mastic air lock. Installed new duct run from passive return plenum to main return. Installed Aprilaire filter cabinet with a 210 filter. Replaced secondary drain pan. Installed SS3 safety switch. Rebuilt and insulated primary and secondary drain lines. Cleared drain and verified operation. Replaced disconnect and whip at outdoor condensing unit. Re-insulated suction line. Pressure tested line set with nitrogen and pulled a vacuum on the line set. Weighed in additional refrigerant to meet manufacturer specifications.
On arrival, I found the upstairs system was not cooling. Performed a diagnostic and found that the wiring to the condenser fan motor has melted. Lack of power to the condenser fan motor is preventing the condenser fan from running and the condenser is overheating. Options for repair were presented to the customer, and they chose to have the wiring repaired. I made fresh connections to all of the wiring at the contactor. I also replaced the common wire to the capacitor and remade the connection at the capacitor. I treated the inside of the electrical cabinet with JS insecticide and rinsed off both condenser coils. I function checked the system and the system is running at the time of departure.
Service diagnostic found that the primary drain line is clogged. Water has backed up into the secondary drain line and tripped the safety switch. In addition, mold/mildew was found inside the air handler. The disconnect for the condenser unit is burnt and has scorch marks at the connection for the 240v power. Options for repair were presented to the customer, and Martin chose to have the drain line cleared and treated. I wiped down the air handler and cleared the drain line. I then flow tested the drain with two gallons of water; clear water was observed flowing out of the drain line. Lastly, I treated the drain line and function checked the system. The system is running at the time of departure.
Service diagnostic found that the condenser fan motor is in poor condition and running unreliably. I spoke with the homeowner, and they described the sound as a grinding noise coming from the condenser unit. I did find that the system is running and cooling. However, there is some noise coming from the condenser fan motor and it would not spin freely when I turn off power and try to spin it by hand. Options for repair were presented to the homeowner and they chose to have the condenser fan motor replaced today. I replaced the condenser fan motor and function checked the system. The system is running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared, and flow tested with two gallons of water; this drain line drains into the line for the washer in the laundry room. The blower wheel is clean, and the wiring is tight and in good condition. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is within factory specifications and cooling with a 20-degree temperature split. The condenser coil was cleaned. No major issues were found, and the system is running at the time of departure.