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Jacob is very professional, courteous, and well organized. He is also timely and respectful.
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Matt provided excellent customer service showing photos to explain the issues and providing options for repair.
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Our tech, Omar, was able to arrive even earlier than expected. His communication was great regarding arrival and the services he would be performing. He was very thorough and thoughtful in his report of the condition of our ac unit. He made sure all questions were answered and left us with peace of mind. A great experience!
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Matt is the consummate professional! Thorough to perfection. Constantly telling me what he was checking next and why. He looks ahead to see if he can spot any future problems and head them off at the pass! Go Matt! No unnecessary upsale. No condescending attitude. Just honest, complete work. Super conscientious of your home and how he impacts it while he’s there. He leaves you looking for a place to leave him a tip!! He’s a star that makes Garner shine!
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Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
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Great maintenance visit and gave us helpful info on care in between visits. Friendly, knowledgeable and efficient!!
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Matt is always professional, kind, and efficient with his work. He explains clearly and simply what is going on with our AC. And he cleans up with finished!
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Omar was on time, well trained, polite, and stayed with the job until the air conditioning was repaired. Garner has a good employee in Omar.
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Service diagnostic found that the zone control board had failed. The board was passing signal to run the condenser without a call from the thermostats. Options for repair were presented to the customer and she chose to have the zone control board replaced. I replaced the zone control board and function tested the system. The system was now operational. I also performed a AC cool check. No other issues were found. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters are clean and had been replaced by the homeowner. I cleaned the condenser unit. No major issues were found. The system was running at the completion of service.
Installed 5 ton R-454B Carrier condenser and evaporator coil. Installed vertical Carrier gas furnace with propane conversion. Installed new disconnect box and high voltage wiring for the condenser. Installed new plywood overlay and filter base for the furnace to sit on, with 20x25 filter. Installed all new flue pipe up to the roof. New gas connections for the furnace. Installed Ecobee pro thermostat. Built and installed new extended supply plenum. Cleaned out the return chase. Sealed all connections with mastic / hardcast. Pressure tested system with nitrogen and pulled vacuum. Adjusted gas pressures for propane operation. Charged AC with R-454B refrigerant.
Performed AC cool check on two systems. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The surge protectors on both systems are operational. The air filters were replaced by the homeowner. I cleaned the condenser coils. No major issues were found. Both systems were running at the completion of service.
I performed my diagnostic and found that the primary condensate line had backed up, tripping the emergency water safety switch. I found a considerable amount of dirt and dust inside the return air ducting. I went over repair options with the homeowner and he chose to have the drain cleared today. I cleaned and cleared the drain line until the line was clean and water was running smoothly through. Tested and verified the slope of the drain to ensure proper condensate removal. Cycled high voltage power back on and function tested the system. Everything is working at this time.
Removed existing supply plenums and zoning equipment. Built and installed new supply plenums with built in dampers for zone 1 and zone 2. Attached existing flex duct to the new plenums. Sealed all connections with mastic / hardcast. Installed new zone control board. Tested operation of system including independent operation of the zoning equipment. Everything is working at completion of service.
AC cool check completed on one vertical infinity system. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specifications. No major issues were found. The system is cooling properly at time of departure.
AC cool check completed on one upflow gas system. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specifications. No major issues were found. The system was cooling at time of departure.
Service diagnostic found that the condenser fan motor had failed. I also found that the capacitor for the condenser unit was below value and the capacitor for the blower motor was below value. Options for repair were presented to the homeowner and he chose to replace the two capacitors and the condenser fan motor. I replaced the condenser fan motor, the condenser capacitor and the blower motor capacitor. I function tested the system and the system is now operational. The system was running at the completion of service.
On arrival, I found the system running in cool mode with a head pressure of nearly 500psi and a 40°SC. I rinsed off the coils to ensure proper airflow across the condensing unit and confirmed the system was overcharged. I went over my findings with the homeowner and they chose to have the repair done today. I recovered 3# of R-410A to return the system back to the required 8°SC value. The system was operating with a 20° temp split between return and supply plenums prior to departure. Everything is working at this time.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical, and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. The homeowner just changed his air filter out prior to us coming out. Flushed and treated the primary condensate line and verified all condensate was properly draining. Refrigerant levels were within range for cooling of the house. Everything is working at this time. I did reset the thermostat back to original setpoint temperature per homeowner's request.
Service diagnostic found that the upstairs primary drain line was clogged. This backed up water into the water safety switch and shut off the system. I also found the blower wheel is dirty. I spoke with the homeowner and he chose to have the drain line serviced. I cleared, flushed, and treated the primary drain and cleaned the primary pan. Verified water is draining outside. Cycled power at the thermostat. The system is operational at completion of service.
Service diagnostic found that the capacitor on the condenser unit had failed. I also found that the capacitor for the blower motor was below value. Options for repair were presented to the homeowner and he chose to have both capacitors replaced and to sign up for our maintenance plan. I replaced the condenser capacitor and the blower motor capacitor. I function tested the system and the system is now operational. The system was running at the completion of service.
Replaced evaporator coil. Relocated condenser to wall bracket. Reflared and torqued down lineset. Cleaned outdoor coil. Pressure tested lineset with nitrogen. Rebuilt drain line and tested operation. Reattached plenums and sealed with mastic and hard cast. Weighed in all new refrigerant and tested system operation. Everything is working at completion of service.
On arrival, I found that the emergency water safety switch was tripped due to a clogged drain line. I removed the clean out cap and water began to overflow the drain. I blew out the line and found all slime and sludge build up inside the line. I cleaned and cleared the primary condensate line and internal drain pan out to ensure proper drainage. Cycled power to system and verified operation. Everything is working at this time.