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Overall Experience
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Overall Experience
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Omar was polite, quick, and thorough! He’s welcome back in 6 months!
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Elijah was great. A very thorough service call. Already renewed my service agreement for next year.
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Our 22 year old system finally gave up the ghost so we contacted Garner for an estimate. Max, the Project Manager pitched up same day to assess everything and gave us an estimate with financial options. Max was very professional, courteous and helpful guiding us through in language we understand and never pressured us. Having decided on which model we wanted, the job was conveniently scheduled. At 6:10am on the day, Ethan and his 4-man crew pitched up and set to work. They were all very professional, respectful and got on with their work efficiently. Ethan was on top of the job from the get-go ensuring everything was being done to spec. By mid-day our old system was out and the new one was installed and being tested. Ethan then took the time to walk me through what had been done and then showed me how to operate the new thermostat - patiently answering all my questions. We are extremely happy with our new system and would not hesitate to recommend Garner to anyone looking for competent professional service and support.
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Jacob is very professional, courteous, and well organized. He is also timely and respectful.
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Matt provided excellent customer service showing photos to explain the issues and providing options for repair.
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Our tech, Omar, was able to arrive even earlier than expected. His communication was great regarding arrival and the services he would be performing. He was very thorough and thoughtful in his report of the condition of our ac unit. He made sure all questions were answered and left us with peace of mind. A great experience!
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Matt is the consummate professional! Thorough to perfection. Constantly telling me what he was checking next and why. He looks ahead to see if he can spot any future problems and head them off at the pass! Go Matt! No unnecessary upsale. No condescending attitude. Just honest, complete work. Super conscientious of your home and how he impacts it while he’s there. He leaves you looking for a place to leave him a tip!! He’s a star that makes Garner shine!
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Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
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Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the drain line and flow tested the drain with water. The condensation pump is operational. The air filter is clean and has been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with water. I also treated the drain line. The air filter was new and had been replaced by the homeowner before arrival. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Ruud gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Taped the return air filter to prevent any filter bypass. All UV lights are on and working. No major issues were found. The system is operational at this time.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was new and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Removed the old dryer vent. Installed a new dryer vent and installed new dryer box. Taped all seams and secured with metal strap. Everything is working at completion of service.
Performed heat check on two systems. Check of electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with water. I also treated the drain lines. The air filters are clean and have been recently replaced by the homeowner. No major issues were found. Both systems were running at the completion of service.
Service diagnostic found that the blower motor was constantly running as long as the air handler had power. I isolated the thermostat and the fan continued to run. I also disconnected the G wire and the fan was still running. The motor was not getting any signal voltage to run but was still running. Options for repair were presented to the homeowner. He chose to have the blower motor replaced. I picked up the new motor and returned to the job. I replaced the blower motor and function tested the system. I let the system run until it reached its set temperature and shut down. The blower motor shut down when the system reached the set temperature. The system was running at the completion of service.
Performed heater tune-up on two Rheem heat pump systems. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handlers. Verified outdoor compressor wiring is secure and washed the outdoor coils. No major issues were found. Both systems are operational at this time
System #1 Built and installed new return and supply plenums. Installed new secondary drain pan. Rebuilt primary condensation drain and added insulation to secondary. Cleared drain with CO2 and primed trap with water. Rebuilt the flue pipe and gas pipe connections. Sealed ductwork with mastic / hardcast. Installed propane conversion kit and set proper gas pressures. Tested heating and cooling operation. System #2 Built and installed new return and supply plenums. Installed new secondary drain pan. Rebuilt the flue pipe and gas pipe connections. Sealed ductwork with mastic / hardcast. Installed propane conversion kit and set proper gas pressures. Tested heating and cooling operation. System #3 Built and installed new supply and return plenums. Installed new secondary drain pan. Rebuilt primary and secondary condensation drains. Cleared primary drain with CO2 and primed trap with water. Tested heating and cooling operation. All s
Heat check completed on a 2017 vertical gas system. The drain was cleared and treated. Flame sensor was cleaned. I did find a merv 14 air filter being used and recommended to the homeowners to use a merv 8 filter. No major issues were found. The system was heating properly at time of departure.
Performed semiannual maintenance on one gas furnace and one mini split system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. We will most likely during the spring visit need to look at doing a blower wheel cleaning on the mini split head unit as it is starting to get some dirt and dust forming on the wheel. Everything is working at this time.
Service diagnostic found that the board for the ICM voltage monitor was burnt and not passing power to the condenser unit. I spoke with Mr. Haffner and he chose to have the ICM protection device replaced. I picked up a new device and returned and replaced the voltage monitor protection device. Adjusted the settings and tested the operation of the system. No other issues were found. The system is operational at this time.
Performed heater tune-up on a Lennox heat pump system for the casita. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Secured outdoor compressor wiring and washed the outdoor coil. I did find the outdoor starter is pitted at the contacts. The homeowner was concerned about a smell in the casita. He said it seems to worsen when the a/c kicks on. I checked the ductwork and system and didn’t see any signs of rodents in the attic. I did spray some coil cleaner on the evaporator coil to see if it helps. No other issues were found. The system is operational at this time.
Installed 3 ton Carrier R-454b condenser, evap coil and vertical gas furnace. New flue pipe and gas pipe connections for the furnace. Installed new 20x25 filter base. Rebuilt primary drain with new p trap and new insulation. Added SS2 safety switch to secondary drain. Sealed supply plenum with mastic and hardcast. Pressure tested system with nitrogen and pulled vacuum. Cleaned out return chase underneath the furnace. Charged AC with R-454b refrigerant. Tested operation of system. Everything is working at completion of install.