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Ethan was very thorough in explaining our new system and we could tell he thought through the install at all points of it. He was very professional and answered all of our questions. He managed his team very well--we are very happy with his work and our new very quiet system. Thank you to your company helping us through this long process of mold remediation, and communicating with us and the mold remediator.
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The installing crew led by Jason were all very professional. They cleaned up after and explained everything they did, and also how to maintain and operate the system.
Response from Garner Heating & Air Conditioning Inc:
We're so glad you enjoyed your experience with us. Thanks for the positive feedback.
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We got the most thorough HVAC service we ever have gotten. Thanks!
Response from Garner Heating & Air Conditioning Inc:
Thank you for trusting Garner Heating & Air Conditioning with your HVAC service. We are happy to serve you for all your HVAC needs.
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Response from Garner Heating & Air Conditioning Inc:
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
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Our technician Max was very professional and explained everything was doing on this service call. He mentioned some things we should keep an eye on in future that could need attention. I expected to be told I needed to spend $xxx for something. Very reasonable price for an hour plus visit. Did not try to sell me anything. Said our system was functioning fine. I have found my new HVAC company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Garner was extremely responsive to our AC issue. Max showed up ahead of schedule. repaired the AC and took a look at the over all unit. Made some minor adjustments to make sure the system would function properly. Couldn't be more happy with Max & Garner HVAC
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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We needed a new AC unit for our upstairs. Garner was prompt and very professional. Enjoying the cool air once again!
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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Ryan of Garner Heating and Air came to fix a problem and found a gas leak. He fixed both problems on the same visit under our warranty with them. We have used Garner for many years. Ryan was a great example of the service we appreciate from them. Thanks Ryan.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for the exceptionally kind review and we at Garner are so glad we were able to catch such a potentially dangerous issue
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Thorough inspection of the unit with prompt resolve of the problem found.
Response from Garner Heating & Air Conditioning Inc:
We're glad we were able to help resolve your issue, and only wish we had hit that 5 star mark of satisfaction!
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Garner has managed my heating & AC on several houses for the past 10+ years. Always professional, friendly and reliable. Good work!
Response from Garner Heating & Air Conditioning Inc:
We thank you for sharing your positive experience.
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The Garner crews has always been prompt, professional, and diligent both on site and behind the scenes. Thank you!
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Ryan thoroughly evaluated our issue, sat down with me and explained all of the options and trade-offs. We discussed it and I felt like I had all of the information to make the right decision for my system.
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They did a great job, were on time, and very thorough when checking everything out.
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Mr. George Torres was a very professional person He was polite and very good at answering questions. He was punctual for the appointment. He did a very good job.
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On arrival, I found the plywood decking soaked with water. Found the emergency water safety switch tripped turning off power to the unit from producing more condensation. Went to inspect drain line and noticed water coming up through the vent stack. Went to the outdoor condensing unit and found the exterior drain termination. Flushed and treated the primary drain line with 10 gallons of water to ensure proper drainage. Everything is working at this time.
Installed new 4-ton Carrier gas system. Installed new Ecobee Pro thermostat. Rebuilt and insulated condensate drain line. Cleared and treated drain. Replaced secondary drain pan. Installed SS2 & SS3 float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Built a transition to existing trunk line supply plenum and sealed with mastic airlock. Installed an Aprilaire filter. Installed surge protectors for both indoor and outdoor units. Replaced disconnect and whip at the outdoor condensing unit. Charged system to factory spec. System is working properly at time of departure.
On arrival, found the outdoor fan motor seized up. Inspected the fan motor and found liquified grease oozing out. Installed a new condenser fan motor and tested system. Found the R-22 system lower than normal, but still within an operable range per manufacture’s guidelines. Everything is working at this time. Informed homeowner of age and condition of his equipment.
AC cool check was performed. Checked electrical, mechanical, safety, and performance of the system. No other major issues were found. Drain line cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed semiannual maintenance on one straight electric cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything to be operating within manufactures specifications for operation. All surge protection devices are on and operating per design during time of visit.
Performed semiannual maintenance on one straight electric cooling system. Inspected all Performance, Mechanical and Safety Systems. Inspected the hot surface igniter for the heating system. Visual inspection revealed stress marks on the igniter. I did not visually see any cracks of the porcelain but electrically tested igniter and found it to be within the appropriate values recommended by the manufacturer. Flushed and treated the primary drain line. Left instructions with homeowner on how to properly flush drain line and ensure drain is clean and clear to help prevent blockages.
Installed new straight condensing unit. Installed new in line dryer to clean the refrigerant. Pressure tested system with nitrogen for leak check and pulled a deep vacuum on the system. Installed new electrical disconnect. Weighed in proper refrigerant charge. Completed start-up on system. Completed a Performance and Safety check. System is working working properly upon completion of repairs.
Replaced damper for upstairs (zone 1). Sealed insulation and verified system operation. Everything working at this time.
Performed semiannual maintenance on one cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything was operating within the manufacture’s specifications for operation. Outside condensing refrigerant pressures are within range. Condenser cleaned and leaves removed. Indoor system drain line cleared and filter changed. No major issues were found. System running at time of departure.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated drain line and washed outdoor condenser coil. Found the outdoor fan motor leaking grease and overheating. Please see attached checklist for full tune-up details. Presented customer with options to repair and he chose to have the motor replaced today. Repair completed and system tested. System is running at this time.
Performed semiannual maintenance on one comfort cooling system. Inspected all Performance, Mechanical and Safety Systems. Verified everything to be operating within manufacture’s specifications for operation. Did also verify the Stage 3 Breathe Easy package to be on and operating per design at time of visit.
Installed new evaporator coil. Rebuilt and insulated condensate drain. Added SS-2 and SS-3 float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Charged system to factory spec. System is working properly at time of departure.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the system. The upstairs system had a failed capacitor on the condenser unit. The downstairs system had a condenser fan motor that was leaking grease. No other major issues were found. System sterilizers are operational on both systems. Options for repair were presented to the customer and they chose to have both repairs completed. Repairs were completed and both systems were function checked. Systems operational.
Performed service diagnostic. Diagnostic found that the breaker for the condenser unit had tripped. Power was restored to the unit and the system was operational. After running tests, I found that no part of the system was drawing high amps. Customer stated that they had lost power during the storm and after the storm the system wasn’t cooling. Customer was due for a maintenance check so cool check was performed. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on. System was running at the time of departure. Please see attached checklist for full tune-up details.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. Both systems have mold/mildew inside the air handler and on the evaporator coil. Both systems have condensate drain lines that could not be cleared due to lack of an access port. No other major issues were found.