Our AC had stopped cooling. Ended up having frozen coils due to leak which Eli found. The next day or two Jacob Barty and another team member installed the new coil in about 5 hours. Cost was a higher than expected. I was told costs had gone up across the industry due to Covid, shortages, tariffs, etc. so assuming other companies may be high too. Garner also has a flat rate policy so no breakdown in part cost vs labor, but they did good work and got my AC cooling again so I’m happy. I’ve used Garner in the past and would do so again! Both Eli and Jacob were super friendly and knowledgeable and they both do great work.
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Technician Chey knew the history of my A/C unit and the services that had been previously done. He explained the options in details and what to follow up on in the next maintenance service. I have kept my maintenance contract with Garner Heating and Air for several years because of the professional and friendly service they provide.
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Chey was very professional and friendly. He explained what he was doing. We have used Garner Heating and Air for years and will continue to do so.
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Punctual, informative, and reasonable prices. Highly recommend! Chey was was on time, and had us going in less than an hour.
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On time. Explained what he would be doing. Answered my questions satisfactory.
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Did outstanding job on hvac system nice and cool in here👍
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Garnet A/C Technician Matt is without a doubt, A Cut Above. This is why Garner A/C is the very best.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Good service, straightforward answers.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Check AC unit, replaced motor on outside unit, added lights to AC. Great work.
Response from Garner Heating & Air Conditioning Inc:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Elijah was courteous and provided information on the status of my AC unit. He also provided valuable information when asked about an upgrade to a smart thermostat. Great service, as always, from Garner
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Removed all existing flex duct, buckets and supply grills. Built and installed new return plenums and extended supply plenums Pulled the blower motor and cleaned the wheel and blower housing. Cleaned the evaporator coil with Blackhawk spray and water. Cleaned the primary drain pan. Cleared the interior and exterior of the air handler. Installed all new flex duct, buckets supply grills. Upsized where needed. Sealed all connections with mastic/hardcast. Cleaned the return air grills in the hallway.
Service diagnostic found that the thermostat had failed, it was receiving a constant 24 volt signal but the thermostat was not responding. I also found the drain line had a clog in it. The return air filter is dirty, I recommend replacing it asap to prevent unwanted stress on the system. On the outdoor system I found the fan motor is showing signs of wear and tear. I spoke with homeowner and she agreed to have the drain line serviced and sign up on our maintenance plan. I cleared, cleaned and treated the drain line and verified it is draining. Mr. Sweeney had bought a thermostat in case it was the problem. I replaced the thermostat and verified it was programmed correctly and started up the system. The system is now operational.
AC cool check completed on vertical Carrier heat pump system. Drain line was flushed and treated. Condenser coils were cleaned. I found all components within manufacturer specifications. No major issues were found. The system is cooling properly at time of departure.
Performed A/C tune-up on 2 Carrier straight cool systems. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain lines. Cleaned the exterior of the indoor furnace systems and washed both outdoor coils. I did find the blower capacitor on the downstairs system is below value. Repair options were presented to the homeowner and he chose to have the capacitor replaced during this visit. I replaced the blower capacitor and function test the system. Both systems are operational at this time.
Service diagnostic found that the condensation drain line was clogged. Water was backing up into the safety switch and shutting down the system. I also found that the capacitor for the condenser unit was below value. Options for repair were presented to the homeowner. He chose to have the drain line cleared, the capacitor replaced, and to sign up for maintenance with the first maintenance starting this fall/winter. I replaced the capacitor on the condenser unit and cleared the condensation drain line. I then flow tested the drain with two gallons of water. Clear water was observed flowing out of the drain line. I also treated the drain line. I function tested the system and the system was running at the completion of service.
Performed semiannual maintenance on one straight cool AC system. Inspected all performance, mechanical and safety systems. Flushed and treated the primary condensate line and cleaned the outdoor condenser coils of all dust and debris. Did replace the wire nuts at the outdoor disconnect as they had shown signs of overheating. Tested and verified everything was operating within manufacturer specifications for operation. No major issues were found. Everything is working at this time.
AC cooling maintenance completed on one vertical Carrier system. Drain line was flushed and treated. Condenser coils were cleaned. I found the outdoor torque booster below manufacturer specs. I also found the condenser fan motor showing signs of overheating. I went over my findings and presented repair options to Kathy. She chose to replace the torque booster and condenser fan motor at this visit. I completed the repairs and cycled the system to check proper operation. No other major issues were found. The system is cooling properly at time of departure.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. The condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters are clean and had been recently replaced by the homeowner. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
Service diagnostic found that the high voltage wire had melted at the outdoor contactor. I also spoke to Chance about having the drain line serviced. Repair options were presented to homeowner and he chose to just have the contactor replaced today. I replaced the contactor and stripped back new clean wire. I also secured the outdoor compressor wiring and taped the insulation on the door panel at the indoor air handler. I function checked the system. The system is operational at completion of service.
Performed A/C tune-up on a Lennox straight cool system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. I replaced the high voltage wire nuts with a Wago wire connector. Adjusted the airflow on the system. Washed the outdoor coil and secured the compressor wiring. I also closed off a supply register slightly so the customer is more comfortable in the room by the garage. I did find the outdoor contactor is pitted. No other issues were found. The system is operational at this time.
Pumped down existing refrigerant to the condenser. Installed new TXV metering device. Installed new liquid line filter drier. Pressure tested system with nitrogen and pulled vacuum. Cleared primary drain with CO2 and primed trap with water. Charged the system with R-410A refrigerant. Everything is working at completion of service.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. Air filter was replaced with a client supplied filter. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Performed the diagnostic and found that the condensation drain line was clogged. Options for repair were presented to the homeowner, and Karla chose to have the drain line cleared. I cleared the drain line and washed the air filters. I rinsed off the evaporator coil with cleaning solution and tested the system. The system is now operational, and I could see the cleaner draining out of the drain line while the system was running. I allowed the system to run until clear water was flowing tough the drain line.
Upon arrival, the homeowner stated she had water dripping out of her secondary drain line on her front porch. I began the diagnostic and found the emergency drain pan half full of water. Further investigation found that the drain line was clogged. I presented repair options to resolve issue, and they chose to have the drain line cleared today. I removed all the water from the secondary drain pan. The primary drain was then cleared flushed, treated, and primed before departure. System operational at this time.