Very good guy! He’s been at my house a few times now. He breaks any type of issues down and speaks in a way that I can understand about HVAC!
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Our AC had stopped cooling. Ended up having frozen coils due to leak which Eli found. The next day or two Jacob Barty and another team member installed the new coil in about 5 hours. Cost was a higher than expected. I was told costs had gone up across the industry due to Covid, shortages, tariffs, etc. so assuming other companies may be high too. Garner also has a flat rate policy so no breakdown in part cost vs labor, but they did good work and got my AC cooling again so I’m happy. I’ve used Garner in the past and would do so again! Both Eli and Jacob were super friendly and knowledgeable and they both do great work.
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Technician Chey knew the history of my A/C unit and the services that had been previously done. He explained the options in details and what to follow up on in the next maintenance service. I have kept my maintenance contract with Garner Heating and Air for several years because of the professional and friendly service they provide.
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Chey was very professional and friendly. He explained what he was doing. We have used Garner Heating and Air for years and will continue to do so.
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Punctual, informative, and reasonable prices. Highly recommend! Chey was was on time, and had us going in less than an hour.
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On time. Explained what he would be doing. Answered my questions satisfactory.
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Did outstanding job on hvac system nice and cool in here👍
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Garnet A/C Technician Matt is without a doubt, A Cut Above. This is why Garner A/C is the very best.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Good service, straightforward answers.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Check AC unit, replaced motor on outside unit, added lights to AC. Great work.
Response from Garner Heating & Air Conditioning Inc:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Service diagnostic found that the condensation drain line was clogged. Water was backing up into the secondary drain line and was visibly dripping out of the secondary line. Options for repair were presented to the customer. Darby chose to have the drain line cleared. I cleared the drain line and flow tested the drain with two gallons of water. I also treated the drain line. I function tested the system and the system was running at the completion of service.
Performed A/C tune-up on a Carrier & American Standard heat pump system. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain lines. Cleaned the exterior of the air handlers and washed both outdoor coils. All filters were replaced recently and are clean. The evaporator coil for the guest bedroom system is very rusted but still operational. No other major issues were found. Both systems are working at this time.
AC cooling check completed on horizontal Carrier system. Drain line was cleared and treated. Condenser coils were cleaned. I did find slightly low sub cool and a suspect 90° bend in the liquid line near condenser. I measured temperatures before and after the 90° bend and was only getting 1° differential in temperature. The system is cooling at time of departure.
Service diagnostic found that the condensation drain line was clogged. Water was running into the secondary drain line and filling the secondary drain pan. I also found that the secondary drain pan was rusted, the blower wheel was dirty, the condenser fan motor showed signs of overheating and the contactor on the condenser unit was burnt and pitted. The heat exchanger for the furnace is starting to rust. I spoke to the homeowner and went over the issues I found. I also discussed the condition and age of the system. She chose to have the drain lines cleared and the water removed from the secondary pan. I cleared the primary and secondary drain lines and flow tested the drains with water. I also treated the primary condensation drain line. I removed the water from the secondary drain pan. I then function tested the system. The system was running at the completion of service.
AC cool check completed on one horizontal Carrier system. Drain line was flushed and treated. Condenser coils were cleaned. I found lubricant leaking from the blower motor. The blower motor torque booster is well below manufacturer specs and the blower wheel is dirty. I presented options for repair to the homeowner. No other major issues were found. The system was cooling at time of departure.
Service diagnostic found that the outdoor contactor is covered with ants and not sending proper voltage. I also found the drain line has some buildup in it. The filter is also extremely dirty. I presented repair options to the homeowner and she chose to have the contactor replaced and drain line serviced. She also chose to sign up on our Gold Maintenance plan. I replaced the outdoor contactor and sprayed insecticide residual to help prevent any ants from getting in the electrical. I then cleaned, cleared and treated the drain line and verified it is draining outside. I also removed the schedule and WiFi settings on the thermostat per customer request. No other issues were found. The system is operational at this time.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical and safety systems. Flushed and treated the primary drain line and cleaned and washed the outdoor condenser coils to remove all dust and dirt from fins of coils. I found that the compressor plug wiring harness was resting on top of the suction line at the outdoor condenser, rubbing through the insulation. I went ahead and placed a foam wrap around the piping and secured the wiring harness to prevent a high voltage rubout onto the refrigerant piping. No major issues were found. Everything is working at this time.
Evaporator Replacement: Recovered existing refrigerant. Installed new liquid line filter drier inside condenser. Installed new evaporator coil with new TXV. Cleared condensation drain with CO2. Pressure tested system with nitrogen and pulled vacuum. Charged the system with R-410A refrigerant. Tested operation of system. Everything is working at completion of servic
Installed new Carrier gas furnace in garage closet. Added plywood overlay and fabricated new extended supply plenum. Installed new filter drier and pressure tested system for extensive leak check. Pulled deep vacuum and weighed in factory charge. Installed Ecobee pro and verified system operation. Everything is working at completion of service.
Removed all existing flex duct, buckets and supply grills. Built and installed new return plenums and extended supply plenums Pulled the blower motor and cleaned the wheel and blower housing. Cleaned the evaporator coil with Blackhawk spray and water. Cleaned the primary drain pan. Cleared the interior and exterior of the air handler. Installed all new flex duct, buckets supply grills. Upsized where needed. Sealed all connections with mastic/hardcast. Cleaned the return air grills in the hallway.
Service diagnostic found that the thermostat had failed, it was receiving a constant 24 volt signal but the thermostat was not responding. I also found the drain line had a clog in it. The return air filter is dirty, I recommend replacing it asap to prevent unwanted stress on the system. On the outdoor system I found the fan motor is showing signs of wear and tear. I spoke with homeowner and she agreed to have the drain line serviced and sign up on our maintenance plan. I cleared, cleaned and treated the drain line and verified it is draining. Mr. Sweeney had bought a thermostat in case it was the problem. I replaced the thermostat and verified it was programmed correctly and started up the system. The system is now operational.
AC cool check completed on vertical Carrier heat pump system. Drain line was flushed and treated. Condenser coils were cleaned. I found all components within manufacturer specifications. No major issues were found. The system is cooling properly at time of departure.
Performed A/C tune-up on 2 Carrier straight cool systems. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain lines. Cleaned the exterior of the indoor furnace systems and washed both outdoor coils. I did find the blower capacitor on the downstairs system is below value. Repair options were presented to the homeowner and he chose to have the capacitor replaced during this visit. I replaced the blower capacitor and function test the system. Both systems are operational at this time.
Service diagnostic found that the condensation drain line was clogged. Water was backing up into the safety switch and shutting down the system. I also found that the capacitor for the condenser unit was below value. Options for repair were presented to the homeowner. He chose to have the drain line cleared, the capacitor replaced, and to sign up for maintenance with the first maintenance starting this fall/winter. I replaced the capacitor on the condenser unit and cleared the condensation drain line. I then flow tested the drain with two gallons of water. Clear water was observed flowing out of the drain line. I also treated the drain line. I function tested the system and the system was running at the completion of service.
Performed semiannual maintenance on one straight cool AC system. Inspected all performance, mechanical and safety systems. Flushed and treated the primary condensate line and cleaned the outdoor condenser coils of all dust and debris. Did replace the wire nuts at the outdoor disconnect as they had shown signs of overheating. Tested and verified everything was operating within manufacturer specifications for operation. No major issues were found. Everything is working at this time.