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We are more than pleased with Garner’s service and the professionalism, patience and skills Max, Ethan and his crew demonstrated while dealing with a complete HVAC and duct removal and replacement and difficult tenant that insisted on staying at the property while worked was being done. Max took the time that explain the different HVAC brands and was available after hours for any questions I had. They are pricey but the quality of services I received from them was well worth the investment.
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Matt explains the situation clearly and offers solutions. He even gives me advice on what may come in the near future that may need to be addressed. That helps me prepare financially.
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Solved problem in cooling at semi-annual maintenance agreement visit. Did a complete review and thorough check up of my system and brought a/c back to better operation. Unfortunately, my a/c is fairly new so I was surprised with the repair. However, he took care of the problem (with photos before and after the repair) and I was pleased everything was back in good working order.
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The AC Tech was very professional, knowledgeable and friendly. Great service
Response from Garner Heating & Air Conditioning Inc:
We're so glad you had a positive experience with our heating and cooling service. Thank you for your kind words and support.
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Tech was early but announced so I knew he was coming. Chey was pleasant and friendly to talk to. He was quick to troubleshoot and complete his assessment. We are happy choosing the unit we bought and Chey knew all the aspects of our unit. Will be using the Garner AC maintenance plan bi annually to keep our system running smoothly. I recommend Garner AC for all your ac maintenance needs in the Hays area.
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
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Prompt, professional
Response from Garner Heating & Air Conditioning Inc:
We're so glad you had a positive experience with our heating and cooling service. Thank you for your kind words and support.
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Chey was very professional, timely, and thorough.
Response from Garner Heating & Air Conditioning Inc:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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Came on time. Very nice and knowledgeable.
Response from Garner Heating & Air Conditioning Inc:
We're so happy to hear that our heating and cooling service met your needs. Thanks for the positive review!
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Polite, informative, smart, conscientious, prompt! So glad I chose Garner Air Conditioning!
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Zachary was punctual, friendly, knowledgeable & professional. He took time to speak with my husband on the phone answering all his questions. And the final bill was less than the estimate which was a pleasant surprise. I would highly recommend & definitely use again!!
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Cjey is an excellent HVAC technician. He spent an hour on our system to become familiar with it, pressure clean condensation lines, change filter, confirm electrical connections were tight, refrigerant level was ok, and filled out a written report to give us. He explained to us which filter is best for this system and why. Also spent time coaching us on longevity of the filer bs time of year, conditions, and weather. He is personable and was a pleasure to work with.
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I arrived at the home to find the system on and running. I spoke to Russell about how the system had been operating. I made sure to rinse the condenser coil and also clear the drain. I checked over the entire system and found it to be in very good shape. All major and minor electrical components checked out fine on the system. The refrigerant charge is proper as well. No recommendations were made at this time. The system is in working order at completion of appointment.
Installed Carrier system. Built new supply plenum and return plenums and sealed all connections with mastic air lock. Removed both triangles from upstairs and installed wyes in their place. Replaced secondary drain pan. Installed SS2 and SS3 safety float switches. Rebuilt primary drain line. Cleared line and ensured it was draining. Replaced disconnect and whip at both outdoor units. Replaced breakers and installed hurricane straps along with refrigerant caps. Weighed in charge to meet manufacturers specifications. Everything working at this time Installed new extended supply for other system. Sealed all connections with mastic. Installed dampers in every run. Relocated thermostat.
Performed cooling maintenance on a straight cool system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I sealed the furnace knockouts with cork tape to prevent any unfiltered attic air from entering the system. I then replaced the high voltage wire nuts which were undersized. I also found the blower capacitor is starting to lose power but still within range. The starter at the outdoor unit is pitted at the contacts. No other major issues were found, and the system is operational at this time.
I arrived at the home to find the system on and running. I spoke to Jose about how the unit had been performing. I made sure to rinse the outdoor unit and also clear and treat the drain. I checked over the system and found it to be very clean and in great shape. All minor and major electrical components checked out fine on the system. The refrigerant charge is proper as well. No recommendations were made at this time. The system is in working order at completion of appointment.
Performed cooling maintenance on a straight cool system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I found the blower wheel has some mildew growth and the outdoor wiring for the compressor is rubbing on the copper line. I insulated the copper and secured the wiring to prevent any electrical shorts in the future. No other major issues were found
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The wiring is tight and in good condition. The drain line was cleared and treated. The air handler, evaporator coil and blower wheel are all clean. The refrigerant charge is within factory specifications. The contactor for the condenser unit is in good condition. The condenser fan motor is showing signs of overheating, and the capacitor on the condenser unit is below value. Options for repair were presented to the customer, and he chose to have the condenser fan motor and condenser capacitor replaced today. I replaced the condenser fan motor and capacitor. I function checked the system and the system is operational.
Upon arrival the customer stated that the system would turn on for a few hours and then shut off for a few hours. They mentioned that it has been happening over the past couple weeks. Went upstairs to inspect the up-flow furnace and found that the in-line float switch had tripped due to a clogged primary drain line. I explained to the homeowner how the float switch works and why it was periodically being tripped. I then cleared out the condensation drain line which terminates in the backyard. Ran a gallon of cleaner through it, verified proper drainage, and cycled system on to verify proper operation.
I arrived to find the outdoor unit on and running with the thermostat set to off. I checked and found that the unit was frozen from the coil all the way to the compressor. I dug in a bit deeper and discovered that the contactor was stuck because it was full of ants. I brought this to the attention of the customer and made him an option to get it taken care of. He elected to move forward with that option. Details are below: “Includes replacement of the failed contactor that is full of ants and stuck shut.”
Installed a two-stage variable speed heat pump system. Fabricated new return and extended supply plenum. Sealed all pressure points with air lock and mastic tape. Rebuilt drain line with SS-2 and SS-3 safety switches. Added filter dryer and pressure tested system for extensive leak check. Pulled deep vacuum and verified charge. System operational.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The blower wheel and evaporator coil are both clean. The wiring is tight and in good condition. The condenser fan motor is in good condition. The refrigerant charge is within factory specifications. The capacitor for the condenser unit is within value, and the condenser coil was cleaned. The contactor for the condenser unit does have some black marks on the contacts. No other major issues were found.
Cool check completed on 25-year-old horizontal heat pump system. I cleared the drain and ensured the float switch is working. I did find that the blower wheel and housing has some build up on it. The outdoor coils have been cleaned. The capacitor and contactor are within range. The amp draw on the condenser fan is a little high and the motor is leaking lubricant. Refrigerant levels are below manufactures specs. No other major issues found.
I checked over the system and discovered that both blower wheels are coated in gunk. I also found that the drain line is clogged in the room to the right at the top of the stairs. I made the homeowner an option to get the wheels cleaned. He elected to move forward with the work. “Includes pulling and cleaning of both blower wheels.” I made sure to put my Shopvac on the outlet of both drains. I then disassembled the indoor units. I pulled and cleaned both blower wheels with coil cleaner. I re-installed the wheels and tested the systems. Both indoor units came on and ran. They started blowing cold air out before my departure. Both indoor units and the outdoor unit are in working condition at completion of appointment.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The blower wheel has some buildup on it. The electrical wiring is tight and in good condition. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit has a burned terminal on the herm/compressor terminal. I traced the wiring back to the disconnect and all of the connections on the disconnect are loose. The loose wires in the disconnect were tightened down but will need to be monitored on future visits. The condenser coil was cleaned, and the system was function checked. Options for repair were presented to the customer, and the customer chose to have the capacitor replaced. I remade the wiring connection to the capacitor and then replaced the capacitor. The system was running at the time of departure.
Installed Carrier gas system. Installed Ecobee thermostat. Built new supply plenum and return plenums and sealed all connections with mastic. Completed re-duct with new buckets and flex. Sealed all the buckets to the drywall. Replaced secondary drain pan. Rebuilt and insulated primary and secondary drain lines. Cleared, treated and verified drain operation. Installed SS2 and SS3 safety switches. Replaced disconnect and whip at outdoor unit. Ran low voltage in 1/2-inch Seal-Tite. Charged system to manufacture specifications.
I arrived at the home to find the system off. I spoke to customer about how the unit had been performing. I checked over the system and discovered that the blower wheel had pulled apart and that has caused the motor to be off balance. Also, one of the legs of the motor broke from the extreme vibration. I brought all of this to the attention of the customer and made him an option to get it repaired. He elected to move forward with the repairs. I replaced the capacitor as well as the blower motor and blower wheel. I tested the system and found it to be working. The downstairs area is cooling now. System is in working order at completion of appointment.