Both individuals well mannered and knew exactly how to repair the unit. Very satisfied with service
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Matt found the problem and fixed the problem. He was very nice and helpful and pleasant.
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Came on time and very professional. He diagnosed the problem and took care of it.
Response from Garner Heating & Air Conditioning Inc:
Thanks for sharing your review with us and the community.
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Response from Garner Heating & Air Conditioning Inc:
Thanks for sharing your review with us and the community.
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Called on Sunday, a/c blowing hot air, technician was at my house in less than 45 minutes, fixed the problem, very professional and helpful
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Brendan was great! Very thorough and explained everything as needed. We hadn’t had service for over a yr and had a new problem never encountered. He took his time and made sure everything was 💯
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Our AC went out over the weekend. Elijah came out, assessed the problem and had the system cooling in no time. Great technician and great company.
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Matt was very clear on the repair needed. He answered all my questions. It was reassuring to know that a part had malfunctioned and needed to be replaced. Although my A/C is old he did not use this issue to up sell us on a new A/C. He just won our trust!! We will be sure to call Garner when we need a quote on a new A/C.
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Tech was very professional and polite. I was provided with clear pictures of my equipment and full/clear explanation of tasks performed
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From start to finish, the crew was amazing!
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Great, fast service just as I requested because of my elderly mother !
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Performed service diagnostic. Diagnostic found that the condensate drain line was clogged. Water had backed up and tripped they safety switch. I removed the switch from the secondary line and function checked the system. No other major issues were found, and the system was cooling with a 20 degree temperature split. Options for repair were presented to the customer and they chose to have the drain serviced today. I cleared the drain and flow tested the drain with water. Drain line was treated. System was running at the time of departure.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved and flame sensor cleaned.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. Both heat strips activated. Filter changed with customer supplied filter
Performed the heater tune-up. Cleared and treated the drain line. No major issues found.
Performed diagnostic. I found that his outdoor condenser fan motor has failed. I presented options to repair, and he chose to have the motor replaced with a universal fan motor. I replaced the motor and cycled power. System is working at this time.
Performed diagnostic. I found that the outdoor condenser capacitor has failed on the herm side preventing the compressor from turning on. I presented repair options, and he chose to have it replaced today. Repair completed, power cycled, and system is operational at this time.
Performed the heating tune-up. Cleared and treated drain line. No major issues found.
Performed heater tune-up. No major issues found. Cleared and treated drain.
Performed heater tune-up. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved. Flame sensor cleaned. Filter changed with customer supplied filter. No major issues were found and the system was running at time of departure.
On arrival the customer informed me that her husband had cut the drain at the hose and couldn’t reconnect it back together. I added PVC to make the drain longer so it would reach the hose, and then secured the connection and tested it with some water to confirm no leaking. Once I repaired the drain, I cycled power and found that the condenser capacitor had failed on the fan side and the fan motor was showing signs of overheating. I presented repair options to the customer, and she chose to have the capacitor replaced but wait on the motor. Capacitor replaced and system operational.
Performed diagnostic. I found that the primary drain line was partially clogged and tripping the emergency float switch which would cause the system to cut on and off intermittently. I cleared the drain line and then flow tested with two gallons of water. I then treated the drain line.
Performed heating tune-up. No major issues found.
Performed heater tune-up. Checked electrical, mechanical, safety, and performance of the system. Flame ignition achieved. Flame sensor cleaned. The filter changed with customer supplied filter. No major issues were found, and the system was running at time of departure.
Performed diagnostic. I found that the primary drain line was clogged which was causing water to back up into the secondary drain line and tripping the emergency safety switch. I also informed the homeowner that the condenser fan motor is showing signs of overheating. Presented repair options and he chose to have the drain serviced only today. I cleared and treated the drain and tested it with 2 gallons of water. System is on and working at this time.
Replaced the high and low-pressure switches on the condenser. Replaced the in-line filter dryer, pressure tested with dry nitrogen and pulled a vacuum on copper line set. Charged system to factory specs and checked the operation. The system is working properly at this time.