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My AC went out in September, and I had the absolute pleasure of working with Chey Simpson from Garner Heating & Air Conditioning. Chey was AWESOME from start to finish. He was extremely knowledgeable, quickly diagnosed the issue, and repaired it promptly, which was such a relief. What truly stood out was his customer service—professional, courteous, and patient while explaining what went wrong and how he fixed it. He made a stressful situation so much easier and ensured everything was working perfectly before he left. If you’re looking for top-notch service, I highly recommend Garner Heating & Air Conditioning, and especially technician Chey Simpson. This is the kind of service that keeps customers coming back!
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Matt was very friendly, courteous, and knowledgeable. He answered all of our questions as he serviced our AC. Repaired the unit and it’s working well now.
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Second service call with Omar from Garner. He has done an excellent job with both service calls!
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Omar did a great job. Took his time and answered all my questions. Very professional.
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Very knowledgeable found a problem that could have caused an outage at some point and we went ahead and corrected it at that time
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Garner heating and air, is an excellent company to work with. The technicians especially Chey, are skilled, thorough, and very knowledgeable about every aspect of the HVAC systems.
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Helped me solve a problem I had been grappling with for some time -changing my air filters. Worked with me to make sure I understood the process of installing new air filters on my own. Grateful for his insight and problem solving by also installing new air vent covers. All good!
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Heat check completed on a vertical heat pump system. Drain line was flushed and treated. Condensing coils were cleaned. I found lubricant leaking from the condenser fan motor. I presented repair options to the homeowner and he chose to move forward with repairs today. I replaced the condenser fan motor and cycled the system on to verify proper operation. The system was running at completion of service.
Heat check completed on a vertical heat pump. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components were inspected and found within manufacturer specifications. No major issues were found. The system is operating properly at this time.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Condensing coils were cleaned. All mechanical and electrical components were checked and found within manufacturer specifications. No major issues were found. The system is heating properly at time of departure.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Verified outdoor compressor wiring is secure and washed the outdoor coil. No major issues were found. The system is operational at this time.
Removed all existing supply registers. Cleaned and sealed all existing supply buckets to the sheetrock. Removed and cleaned bathroom and kitchen vent grills. Cleaned the return grill. Installed all new supply registers. Tested operation of system and condensation drain. Everything is working at completion of service.
Replaced old furnace. Installed new supply plenum and return plenum. Installed new secondary drain pan. Installed media filter. Also installed new bucket and put in a new 9” flex run to supply. Rebuilt and cleared drain. Installed new condenser, put in new thick wall insulation around suction line. Low voltage was ran in 1/2” seal tight. System was pressure tested and passed vacuum test. Capacitor was changed. Installed new disconnect and 1/2” whip. Tested system. Everything is working at completion of install.
Performed heater tune-up on a Carrier Heat Pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. I did find there is no water safety switch on the secondary drain line. The indoor coil is also extremely rusted and prone to a refrigerant leak in the future. No other issues were found. The system is operational at this time.
Heat check performed on a horizontal heat pump system. Drain line was flushed and treated. Condenser coils were cleaned. No major issues were found. The system is running at completion of service.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the starter on the outdoor system is starting to get pitted at the contacts. No other issues were found. Both surge protection devices are on and working. The system is operational at this time.
Service diagnostic found that the outdoor capacitor had failed. I also found the outdoor fan motor has a hot spot. At the indoor system there is no water safety switch and there is some biological growth on the coil. I presented repair options to the homeowner and he chose to have the capacitor replaced. I replaced the capacitor and cycled power at the system. I also secured the outdoor compressor wiring and taped the insulation at the air handler panel at no additional cost. After replacing the capacitor, I found the system was running in a/c mode when set to heat. I found the O wire was not programmed correctly at the thermostat. I adjusted the setting on the thermostat and checked the system. The system is running at completion of service.
Heating tune-up completed on a vertical heat pump. Drain line was flushed and treated. Condenser coils were cleaned. All electrical and mechanical components were checked. I found the outdoor torque booster below minimum charge recommended by the manufacturer. The homeowner chose to replace the outdoor torque booster today. Once repairs were made, the system was cycled on to verify proper operation. No other major issues were found. The system was running at completion of service.
Heating tune-up completed on a vertical all electric air handler. Drain line was flushed and treated. Gasket was installed to prevent filter bypass. All mechanical and electrical components found within manufacturer specifications. The system is heating properly at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a 2006 Goodman gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the static pressure of the system is high. No other issues were found. The system is operational at this time.