Just experienced another outstanding service experience with Garner HVAC. We were having an issue with our heating pump system during this record setting cold spell. Contacted Garner and we received service by 9AM the next morning when most everything else was shut down due to the icy weather and conditions. Ryan Peterson was my technician and he knew exactly what to do to correct the problem we were having. Very knowledgeable about servicing heat pump systems!!
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Excellent work at a fair cost! They showed up on time and did the work in a timely manner. Thank you Garner Air!
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Omar shared all his findings…offered help…spent time to explain and left no mess.
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My AC went out in September, and I had the absolute pleasure of working with Chey Simpson from Garner Heating & Air Conditioning. Chey was AWESOME from start to finish. He was extremely knowledgeable, quickly diagnosed the issue, and repaired it promptly, which was such a relief. What truly stood out was his customer service—professional, courteous, and patient while explaining what went wrong and how he fixed it. He made a stressful situation so much easier and ensured everything was working perfectly before he left. If you’re looking for top-notch service, I highly recommend Garner Heating & Air Conditioning, and especially technician Chey Simpson. This is the kind of service that keeps customers coming back!
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Matt was very friendly, courteous, and knowledgeable. He answered all of our questions as he serviced our AC. Repaired the unit and it’s working well now.
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Second service call with Omar from Garner. He has done an excellent job with both service calls!
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Omar did a great job. Took his time and answered all my questions. Very professional.
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Upon arrival Jim told me what all happened and that the unit was vibrating like crazy. I asked him to show me the unit and when we got over there I inspected the fan blades for ice. Jim then told me that they had poured hot water on the blades to remove the ice. He said after thawing the ice the vibration stopped. The ice is what was causing the unit the vibrate.
Heat check has been completed on a vertical heat pump system. Air filters were changed. Drain line was flushed and treated. Outdoor coils were cleaned. I did find the start up amps to the compressor were exceeding manufacturer specifications. No other issues were found. The system is running at completion of service.
Completed heat check for a vertical gas system. Flame sensor was cleaned. Drain line was cleared and treated. I did find the inducer draft motor slightly over amping. I went over my findings with the homeowner. No other major issues were found. The system was running at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with water. I also treated the drain line. The air filters were clean and had been recently replaced by the homeowner. I found the blower motor capacitor was below value. Options for repair were presented to the homeowner and she chose to have the blower motor capacitor replaced. I replaced the capacitor and function tested the system. No other major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been replaced by the homeowners before arrival. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier infinity furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace system. Replaced the high voltage wire nuts with a wago wire connector. I also found the water safety switch was not wired in correctly. I rewired the water safety switch and set up G Terminal Shutdown on the thermostat. Function checked the safety switch. No other issues were found. The system is operational at this time.
Heat check completed on a horizontal gas system. Drain line was cleared and treated. Flame sensor was cleaned. I did find the emergency drain pan full of rust and the blower motor leaking lubricant heavily. No other major issues were found. The system is heating at completion of service.
Performed heater tune-up on a Carrier two stage furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. No major issues were found. The system is operational at this time.
Performed heater tune-up on a Carrier furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and secured outdoor compressor wiring. The homeowner is doing some remodeling in the home and I asked her to keep an eye on the air filter since it is likely that it will get dirty due to all the dust in the air. I also took a look at the dryer vent and it is clean. No major issues were found. The system is operational at this time.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Rheem heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. I did find the indoor coil is leaking refrigerant. The indoor blower wheel is dirty and the outdoor fan motor is leaking oil. Installed new client supplied filter and I recommended replacement every month to prevent extra stress on the system.
Heat check completed on a vertical gas system. Drain line was cleared and treated. Flame sensor was cleaned. All electrical and mechanical components were found within manufacturer specifications. The system is heating properly at time of departure.
Performed heater tune-up on a Carrier furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and secured outdoor compressor wiring. I did find the fan setting on the thermostat was set to “circulate”. I recommended leaving the setting on “auto” to prevent excess humidity in the home during summertime. No other issues were found. The system is running at completion of service.
Performed heater tune-up on an American Standard heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. All surge protection devices and the air purifier are on and working. No major issues were found. The system is operational at this time.