Very courteous representative and focused on ensuring every unit was inspected and clean!
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Mr. Chey Simpson did a great job by explaining how HVAC system works. He was very respectful, very knowledgeable and very experience. He inspected our components and showed me the values or numbers of where the ranges should be. You definitely want to keep your HVAC system operating properly or it can create other issues. He’s the first HVAC technician that explained to me what he was doing and why. I want to thank Garner for sending him out and thank Garner for their service. Great job. Oh and tell Doug hello from the Mendez family. (If you see him)
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Service was competent and considerate of home and property.
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Matt is a great technician. Friendly, helpful and trustworthy.
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Very detail oriented, polite and respectful. He shared many things I did not know about the unit. I would recommend him to anyone.
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Omar did a wonderful job. He is a great Individual and very knowledgeable Technician. He explained all he did and a very respectful person. We wish him the best in his career.
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Polite, efficient, explained the concern area to us. We were pleased with the service
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Omar was very professional and very thorough with his inspection and service.
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Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Outdoor coils were cleaned. I did find locked rotor amps of compressor exceeding the maximum limit set by manufacturer. No other major issues were found. The system was running at completion of service.
Performed heater tune-up on a Carrier heat pump and a mini split system. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain lines and cleaned the exterior of the indoor systems. Secured outdoor compressor wiring and washed the outdoor coils. All systems are operational at this time.
Heat check completed on a vertical heat pump. Drain line flushed and treated. Heat pump coils were cleaned. All electrical and mechanical components found within manufacturer specifications. No major issues were found. The system is heating properly at time of departure.
Performed heater tune-up on a Carrier Heat Pump system. Checked the electrical, mechanical and performance systems of the unit. Replaced the AprilAire filter with a client supplied filter. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Secured outdoor compressor wiring and washed the outdoor coil. I did find the outdoor capacitor was below rated value. I informed the homeowners about this and replaced the capacitor under Garner A/C Warranty. No other issues were found. The system is operational at this time.
Performed heater tune-up on an American Standard heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Replaced air filters with homeowner supplied filters. Secured outdoor compressor wiring and washed the outdoor coil. I did find there is no water safety switch on the secondary pan. The indoor coil is rusted out and prone to a refrigerant leak. The outdoor starter is pitted at the contacts. No other issues were found. All UV lights are on and working. The system is operational at this time.
Service diagnostic found that the system was low on refrigerant. I also found the outdoor capacitor is below value. The outdoor contactor and fan motor are also showing signs of wear and tear. I went over my findings with the homeowners and presented repair options. They chose to have refrigerant added to the system and replace the outdoor capacitor. I added 2lb 3 oz of refrigerant and performed a leak search on the system. No leak was found on the system at this time. I did replace the Schrader cores just to be safe. The indoor coil is very rusted as well but no leaks were found. I also replaced the outdoor capacitor and cycled power at the thermostat. The system is operational at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. The air purifier is operational. No major issues were found. The system was running at the completion of service.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Outdoor coils were cleaned. All electrical and mechanical components were checked. No major issues were found. The system is heating properly at completion of service.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Condensing coils were cleaned. All mechanical and electrical components were checked. I did find the outdoor torque booster below manufacturer specs. I also found high static pressure and a fresh air duct with no fresh air damper in a foam house. I went over my findings with the homeowner and he chose to replace the outdoor torque booster today. No other issues were found. The system is running at completion of service.
Heat check completed on a horizontal heat pump. Condensing coils were cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I did find the condenser fan motor blade had thrown a weight, which I replaced. I also found the condenser fan motor is pulling slightly higher amps than the manufacturer recommends. The system is heating at time of departure.
Performed heat check on two systems. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The air filters were replaced with client supplied filters. No major issues were found. The systems were running at the completion of service.
Installed Carrier R-454B straight electric system for the office area/bathrooms. Installed new plywood for the new secondary drain pan and system to sit on. Installed disconnect box for the air handler. New disconnect and pad for the condenser. Installed Honeywell T6 thermostat. Built and installed new supply and return plenums. Upsized the supply buckets to the office space and upsized the flex duct. Sealed all duct connections with mastic / hardcast. Rebuilt primary condensation drain and added SS2 / SS3 safety switches. Cleared primary drain with CO2 and primed trap with water. Charged AC with R-454B refrigerant. Tested heating and cooling operation. Everything is working at completion of install.
Service diagnostic found that the blower motor was running continuously. I isolated the thermostats and disconnected the G signal wire. The motor continued to run as long as it had power. Options for repair were presented to the customer. He chose to replace the blower motor. I picked up the new blower motor and returned to the job. I replaced the blower motor and function tested the system. The system is now operational and the system was running at the completion of service.
Heat check completed on a vertical all electric air handler. Drain line was flushed and treated. All systems were found within manufacturer specifications. The system is heating properly at this time.
Replaced Supply and return plenum. Re installed Reme halo. Cleared primary drain line. Installed 2 new living room buckets and sealed with mastic. Attached all ducts and installed dampers. Replaced capacitor on the casita system.