Was not able to connect to thermostat through our wi-fi.
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Omar, our technician from Garner, was kind and conducted a thorough Annual Heater Maintenance service. When asking questions, the Garner team is ALWAYS patient and gracious. I highly recommend Garner!
Response from Garner Heating & Air Conditioning Inc:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Omar arrived promptly at the scheduled time, after phoning to check that we were home. He let us know he would be working inside first, then at the outside unit. He then got to work and efficiently checked the inside unit. Before going to the outside unit, he showed us pictures of the inside unit, noting how clean it was and giving us an opportunity to ask any questions we might have. Throughout his maintenance call, he was efficient, courteous, open to questions, and careful to avoid tracking mud into the house. (It had rained, and there was mud in portions of the yard.) He is an excellent representative for Garner HVAC.
Response from Garner Heating & Air Conditioning Inc:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As usual, I am completely satisfied with the winter tune-up service for my heat pump. Omar Hernandez was on time, efficient and readily answered any questions I had. I appreciated the report on the status of my complete system, including photographs of the areas in the attic I am unable to see.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Eli was very professional, knowledgeable, friendly and thorough.
Response from Garner Heating & Air Conditioning Inc:
Thank you for the wonderful review and for taking the time to share your feedback.
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Can’t say enough good things about Omar. Both times he’s been out to our house he’s methodically assessed and then repaired our system. We are so grateful to know him and Garner as q company. Thank you.
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Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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The service is great. The communication awesome! VERY competitive pricing on service agreements!
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your kind words.
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Elijah was excellent at fixing the issue and explained everything: he communicated when he would be arriving
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Omar did a VERY nice job, very professional and thorough. He discovered and quickly remediated a couple of relatively minor issues which could have caused problems in the future. His work sites were always neat and orderly.
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Even though had a slight hiccup, they always communicate well and respond quickly. Sure wish more contractors were like Garner Heating & Air Conditioning
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We were extremely pleased with the service Matt provided us. During the ice storm ,we lost both heaters and Matt quickly diagnosed the problem and got one going. The other unit required a new part which he ordered and followed up in a timely manner. Both units were restored to working order. We will definitely use Garner Heating& Air for any future maintenance.
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I pulled and cleaned the blower wheels on both systems. Both systems were function checked and were running at the time of departure.
Removed the old condensate drain line. Used new PVC and insulation to run to the existing penetration but with better slope than what was previously there. Supported the drain line and checked operation. Treated the drain line with Viper drain treatment. Checked over the system and it is working properly at this time.
Performed cooling maintenance on two heat pump systems. Checked all electrical, mechanical and performance of both systems. Cleared and treated the drain lines and washed both outdoor coils. I found that the air purifier for the master bedroom system is no longer working. I informed the customer, and she asked me to send over an estimate for the replacement of the air purifier. No other major issues were found. Both systems are operational at this time.
Performed cooling maintenance on two straight cool systems. Checked all electrical, mechanical and performance of both systems. Cleared and treated the drain lines and washed both outdoor coils. Customer supplied filters for replacement. The customer stated that she felt the upstairs and her master bedroom were more humid than the rest of the house. Her thermostat was on a schedule for blower fan to turn on for 15 minutes every hour. I removed the fan schedule and set it to auto. I also set her thermostat to overcool by 2 degrees to decrease humidity levels. I informed her of the changes I made and asked her to give us a call if the problem continues. Refrigerant levels on both systems are good. No major issues were found. Both systems are operational at this time.
Performed cooling maintenance on two systems. Checked electrical, mechanical and performance of the systems. Cleared and treated both drain lines and washed both outdoor coils. I found that the system on the main house has a dirty blower wheel, and the starter at the condenser is burnt and pitted. I also found that the condenser fan motor for the guest house system is leaking lubricant. No other major issues were found. Both systems are operational at this time.
Performed cooling maintenance on one straight cool system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I found that the primary drain line is not at a steady downward slope. The customer informed me that during summer when the system runs constantly, it does clog up frequently. No other major issues were found.
Performed cooling maintenance on the upstairs system. Checked electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. No other major issues were found. System is operational at this time.
Performed cooling maintenance on one heat pump system. Checked the electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. While performing maintenance, I found that the system to be low on refrigerant. I performed a leak check and found a leak at the evaporator coil. I also found that the outdoor condenser fan motor is leaking grease. I presented repair options to the customer, and they chose to have refrigerant added at this time. I added refrigerant to get the system back to manufacture’s specifications. No other major issues were found system.
Performed AC cool check on two systems. Both systems have spots of mold/mildew in the air handlers. I wiped down the spots to clean what mold I could see but without disassembling and cleaning, I am not able to get it all. Both blower wheels are also dirty. Drain lines were cleared and treated. Condenser fan motors are in good condition. Condenser coils clean. Condenser capacitors are within value. Both systems are running at 10 degrees of sub cooling. Batteries for the Honeywell thermostat were replaced. Carrier thermostat was set to have the backlight off when not in use. No other major issues found. See attached checklists for full tune-up details. Options to clean the blower wheels were presented to Mariana but she declined the repairs at this time. Both systems were running at the time of departure.
Performed cooling maintenance on two heat pump systems. Checked all electrical, mechanical and performance of the systems. Filters are clean. I cleared and treated both drain lines and washed both outdoor coils. I did find that the outdoor condenser fan motor on the east side of the house is showing signs of overheating. I informed the customer, but she declined repairs at this time. No other major issues were found. All surge protectors and UV lights are working. Both systems are operational at this time.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. The outdoor temperature is 53 degrees, so I ran the system in heating mode to check refrigerant levels. No major issues were found, and the system is operational at this time. See attached checklist for full tune-up details.
HVAC Repairs: Called out to a client’s home to investigate HVAC system temperature irregularities. Resolved temperature discrepancies by calibrating the thermostat. Ensured accurate temperature readings for improved comfort and energy efficiency.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. Customer provided an Aprilaire 210 media filter for replacement. No major issues were found, and the system is running at this time. See attached checklist for full tune-up details.
Ductwork Repair: In response to uneven heating in a client's home, our HVAC inspection revealed loose and damaged duct connections. Our expert team meticulously repaired the ductwork, ensuring a proper seal that improved airflow and resolved temperature inconsistencies. The client now experiences even and consistent heating, with our recommendation for periodic duct inspections to maintain efficiency.
Performed heating maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. No major issues were found. See attached checklist for full tune-up details. I presented nice-to-have items to the customer. She chose to have surge protection installed at both the air handler and outdoor condenser. I installed both surge protectors and cycled power at the thermostat. System is operational at this time.