The service is great. The communication awesome! VERY competitive pricing on service agreements!
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Elijah was excellent at fixing the issue and explained everything: he communicated when he would be arriving
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Omar did a VERY nice job, very professional and thorough. He discovered and quickly remediated a couple of relatively minor issues which could have caused problems in the future. His work sites were always neat and orderly.
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Even though had a slight hiccup, they always communicate well and respond quickly. Sure wish more contractors were like Garner Heating & Air Conditioning
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We were extremely pleased with the service Matt provided us. During the ice storm ,we lost both heaters and Matt quickly diagnosed the problem and got one going. The other unit required a new part which he ordered and followed up in a timely manner. Both units were restored to working order. We will definitely use Garner Heating& Air for any future maintenance.
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Elijah was very pleasant, professional, efficient and answered all my questions. This is what I have come to expect from the employees at Garner and was completely satisfied with his work and attitude.
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Excellent service, as always.
Response from Garner Heating & Air Conditioning Inc:
Thank you for trusting Garner Heating & Air Conditioning with your HVAC repair.
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Response from Garner Heating & Air Conditioning Inc:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Needed a replacement "split unit" for a writing studio in a building separate from the main house. Garner rep arranged for a new unit to be ordered. Two very professional techs showed up with new unit, removed the old unit, installed the new one in a complete job. All my expectations were met or exceeded :) Garner has been supplying and maintaining all my HVAC equipment for several year.
Response from Garner Heating & Air Conditioning Inc:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Techs explain everything and always answer my questions. Well run company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for trusting Garner Heating and Air!
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Our technician, George Torres was professional & knowledgeable.
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
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I would not se nor recommend anyone, but Garner! And Max is the best.
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review.
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Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. No major issues were found. UV lighting and surge protection are operational. Drain lines cleared and treated. Condenser coils cleaned. Electrical disconnect confirmed in and on. Systems were running at the time of departure.
On arrival, I turned on the cooling system and inspected the indoor air handler inside the attic. I heard refrigerant pumping through the coil but did not hear the motor running. Opened the panel up and found the ECM motor failing to turn over and start. Motor was just attempting to run, but would never fully ramp up. Will contact York to order new motor. I also inspected all other Performance, Mechanical and Safety systems that were operational for diagnosing, and all items were working within manufacture’s specifications for operation. Installed new indoor blower motor, indoor surge protection device and outdoor surge protection device. Verified system startup. Everything is working at this time.
Performed cooling maintenance on three systems. Checked electrical, mechanical, and performance of the systems. Cleared and treated all drain lines and washed all condenser coils. I replaced a capacitor on Rheem system that Garner installed last summer at no charge to the customer. I also recommended to the customer that we add a safety float switch to the downstairs Carrier furnace system. After adding the float switch, I cycled the thermostat, and everything is on and running at this time. I did leave the attic access ladder down because the customer wanted to replace the pull string before it snapped.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure. Thermostat set to 75.
Performed cooling maintenance on 3 heat pump systems. The drain line was clogged on the master bedroom system and there was some water in the emergency drain pan. No other major issues were found. I removed the water from the pan, cleared and treated all three drain lines and washed all three condenser coils. All three systems are on and running at this time. T
On arrival, I met with the homeowner. He went ahead and removed all water from the emergency drain pan. I found the primary drain line to be severely clogged. Flushed drain line out with around 12 gallons of water and treated system. Removed all debris inside drain pan and also noted that the indoor coil is extremely rusted and showing signs of oil residue. Everything is working at this time.
On arrival, I found the emergency water safety switch tripped due to a restricted drain line. I removed the clog inside the drain line and flushed and tested the primary drain line and primary drain pan with a drain treatment. Everything is working at this time. I inspected the indoor drain pan and noticed lots of gunk had solidified onto the pan. As the cooling system makes condensation it picks up any dirt and dust from the filter bypass and gets trapped inside the drain line. This will then restrict the drain from flowing properly. To help prevent future buildup and clogs, I recommend installing our Stage 3 Breathe Easy system, which will help keep the drain pan and coil clean from dirt and dust. I also recommended upsizing the primary drain line to a larger diameter pipe. Doing so will help prevent breakdowns due to a restricted drain system.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated drain line and washed condenser coil. I found mold growth in the air handler and wiped it down as best as I could. Offered the customer our Breathe Easy Package, but he declined at this time. No other major issues were found. System was set to 76 per customer request.
Performed cooling maintenance on 4 systems. Cleared and treated drain lines and washed all 4 condenser coils. No major issues were found. All disconnects are in and on. Each thermostat was set to its designated temperature.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. Condenser capacitor is depleting. No other major issues were found. Please see attached checklist for full tune-up details. Options for repair were presented to the customer and they chose to have the capacitor replaced today. Condenser capacitor was replaced. System was function checked and was running at the time of departure.
Installed new 3-ton Carrier gas system. Installed new Ecobee thermostat. Rebuilt and insulated condensate drain line. Cleared and treated drain. Replaced secondary drain pan. Installed SS2 & SS3 float switches. Installed new filter dryer, pressure tested with dry nitrogen and pulled a vacuum on the copper line set. Replaced both supply and return plenums and sealed with mastic air lock. Replaced master bedroom grilles. Spliced on new 18” duct to the other system return for better walkway. Charged system to factory spec. System is working properly at time of departure.
Performed service diagnostic. Diagnostic found that the primary condensate drain line was clogged and water had tripped the safety switch. Options for repair were presented to the customer and they chose to have the drain line cleared today. Drain line was cleared and flow tested with water. Drain line was treated. System was function checked and was running at the time of departure.
Performed semiannual maintenance on one split system and one mini split system inside the studio shop. Inspected all Performance, Mechanical and Safety systems. Verified everything was operating within manufacture’s specifications for operation. Changed one homeowner supplied filter in the main house. Everything is working at this time.
Performed cooling maintenance on 4 systems. Checked electrical, mechanical and performance of the systems. Cleared and treated all 4 drain lines and washed 4 condenser coils.
Performed cooling maintenance on two systems. Checked electrical, mechanical and performance of both systems.