Omar showed up on time, explained everything he was doing, and wrapped the job up quickly. He is always courteous and efficient.
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Matt was polite, explained what he did and checked if the new roof caused any damage. Matt is a great employee. Thank you
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Punctual, professional and efficient.
Response from Garner Heating & Air Conditioning Inc:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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Our AC went out last week, we called and they came out the next day and fixed our AC!
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Was not able to connect to thermostat through our wi-fi.
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Omar, our technician from Garner, was kind and conducted a thorough Annual Heater Maintenance service. When asking questions, the Garner team is ALWAYS patient and gracious. I highly recommend Garner!
Response from Garner Heating & Air Conditioning Inc:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Omar arrived promptly at the scheduled time, after phoning to check that we were home. He let us know he would be working inside first, then at the outside unit. He then got to work and efficiently checked the inside unit. Before going to the outside unit, he showed us pictures of the inside unit, noting how clean it was and giving us an opportunity to ask any questions we might have. Throughout his maintenance call, he was efficient, courteous, open to questions, and careful to avoid tracking mud into the house. (It had rained, and there was mud in portions of the yard.) He is an excellent representative for Garner HVAC.
Response from Garner Heating & Air Conditioning Inc:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As usual, I am completely satisfied with the winter tune-up service for my heat pump. Omar Hernandez was on time, efficient and readily answered any questions I had. I appreciated the report on the status of my complete system, including photographs of the areas in the attic I am unable to see.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Eli was very professional, knowledgeable, friendly and thorough.
Response from Garner Heating & Air Conditioning Inc:
Thank you for the wonderful review and for taking the time to share your feedback.
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Can’t say enough good things about Omar. Both times he’s been out to our house he’s methodically assessed and then repaired our system. We are so grateful to know him and Garner as q company. Thank you.
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Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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The service is great. The communication awesome! VERY competitive pricing on service agreements!
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your kind words.
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Elijah was excellent at fixing the issue and explained everything: he communicated when he would be arriving
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I arrived at the Grey Fox cabin to find the head unit in the living room leaking water as described. I went over the unit and discovered the following: The drain line is clogged and the blower wheel is dirty. I brought all of this to the attention of the homeowner and made him 2 options to choose from. He elected to do my top option. Details are below: “Includes removal and cleaning of the blower wheel as well as clearing and treatment of the drain line.” I got the drain line cleared and treated. I poured a gallon of water down the drain, and it accepted the entire gallon with no spills. I then disassembled the indoor head unit and removed the blower wheel. I took it outside and got it cleaned. I put everything back together and got the system switched on. The unit came on and ran properly. System is in working order at completion of appointment.
Service diagnostic found that the condensate drain line was clogged. Water had backed up into the safety switch and shut down the condenser unit. Options for repair were presented to the customer, and she chose to have the drain line cleared. I cleared the drain and flow tested the drain line with water. I then treated the drain line. The system was function checked and is running at the time of departure.
Service diagnostic found that the condensate drain line was partially clogged. This caused water to back up into the safety switch and shut down the condenser unit. Options for repair were presented to the customer, and he decided to have the drain line cleared today and to sign up for our maintenance plan for all four systems. I cleared the drain line and flow tested the drain with water. I also treated the drain. The system was function checked and is running at the time of departure.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. The drain lines were cleared and treated. The air handlers, blower wheels and evaporator coils are all clean. The wiring is tight and in good condition. Air purifiers and system sterilizers are operational. The condenser fan motors and contactors are in good condition. Condenser capacitors are within value. The refrigerant charge for both systems is within factory specifications. The condenser coils were cleaned. No major issues found.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated and washed the outdoor coil. Customer provided filter for replacement. Both surge protectors are on and working. No major issues were found, and the system is operational at this time.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. All UV lights and air purifier are working. Cleared and treated the drain line and washed the outdoor coil. No major issues were found, and the system is operational at this time.
Performed semiannual maintenance on one heat pump cooling system. Inspected all Performance, Mechanical and Safety Systems. Cleaned the outdoor condensing coils and cleared the primary drain line. Tested and verified all mechanical components were operating as designed. Verified all surge protection devices are on and green lit and that the Stage 3 Breathe Easy system is running. Everything is working at this time
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The air handler, evaporator coil, and blower wheel are clean. The drain line was cleared and treated. The wiring is tight and in good condition. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is within factory specifications. The condenser coil was cleaned. No major issues were found, and the system is running at the time of departure.
Service diagnostic found that the contactor on the condenser unit has failed. The contactor is burnt, pitted and has broken into several pieces. Options for repair were presented to the customer, and they chose to have the contactor replaced. I replaced the contactor and function checked the system. The system is operational and cooling at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The air handler, blower wheel, and evaporator coil are all clean. The wiring is tight and in good condition. The UV light installed in the supply plenum is operational. The drain line was cleared and treated. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is within factory specifications. The condenser coil was cleaned. No major issues were found, and the system is running at the time of departure.
On arrival the homeowner stated that neither of his systems were not working. Downstairs system (main system): I found a clog in the primary drain line. Water had backed up into the water safety switch and shut the system off to prevent any water overflow. I presented my findings to the homeowner, and he agreed to have the drain cleared. I cleared and treated the drain line and tested it with two gallons of water. No other major issues were found on the downstairs system. Upstairs system: I turned the thermostat on and heard the compressor working really hard. I checked refrigerant levels and found them to be extremely low. I presented my findings to the homeowner about adding refrigerant to the system and having a leak search performed; he agreed to this repair. I added 3lbs 5oz of refrigerant and ran the system for 10 minutes. I then performed a leak search and was not able to find a leak at this time. The upstairs system is now cooling with 9 degrees of subcool and a 16
Performed an AC cool check on two systems. The air filters were replaced with customer supplied filters. The drain lines were cleared and treated. The air handlers and blower wheels are clean. The evaporator coils are also clean. The wiring is tight and in good condition. The condenser fan motors and contactors are in good condition. The capacitors for the condenser units are within value. The refrigerant charge for both systems is within factory specifications. No major issues were found, and the systems were running at the time of departure.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. The drain lines were cleared and treated. The electrical wiring is tight and in good condition. The surge protection is operational. The evaporator coils and blower wheels are clean. The capacitors on the condenser units are within value. The condenser fan motors and contactors are in good condition. Condenser coils clean. No major issues were found, and the system is running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The air handler, blower wheel and evaporator coil are all clean. The system sterilizers and air purifier are also operational. The wiring is tight and in good condition. All zone dampers are operational. The condenser fan motor and contactor are in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is also within factory specifications. The condenser coil is clean. No major issues were found, and the system is running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The blower wheel and evaporator coil are both clean. The wiring is tight and in good condition. The drain line was cleared and treated. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is also within factory specifications. No major issues were found, and the system is running at the time of departure.