My AC went out in September, and I had the absolute pleasure of working with Chey Simpson from Garner Heating & Air Conditioning. Chey was AWESOME from start to finish. He was extremely knowledgeable, quickly diagnosed the issue, and repaired it promptly, which was such a relief. What truly stood out was his customer service—professional, courteous, and patient while explaining what went wrong and how he fixed it. He made a stressful situation so much easier and ensured everything was working perfectly before he left. If you’re looking for top-notch service, I highly recommend Garner Heating & Air Conditioning, and especially technician Chey Simpson. This is the kind of service that keeps customers coming back!
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Mr. Chey Simpson did a great job by explaining how HVAC system works. He was very respectful, very knowledgeable and very experience. He inspected our components and showed me the values or numbers of where the ranges should be. You definitely want to keep your HVAC system operating properly or it can create other issues. He’s the first HVAC technician that explained to me what he was doing and why. I want to thank Garner for sending him out and thank Garner for their service. Great job. Oh and tell Doug hello from the Mendez family. (If you see him)
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Service was competent and considerate of home and property.
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Matt was very friendly, courteous, and knowledgeable. He answered all of our questions as he serviced our AC. Repaired the unit and it’s working well now.
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Chey did a great job. He was very friendly and respectful. Had to have a new thermostat installed. Chey explained what was happing with the old one and why a new one was recommended.
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Second service call with Omar from Garner. He has done an excellent job with both service calls!
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We have been using Garner for the past 2-3 years and Chey Simpson has been amazing. We unfortunately needed duct work and a whole home dehumidifier. After agreeing to the estimates and scheduling for the work, I have been disappointed in the customer service. I never received a confirmation text as usual for the appointment and who would be showing up. I reached out to the general number as well as Max Bethke, the gentleman who inspected the unit for issues. I never heard back from either. Did they show up? Yes but why not respond and verify they showed or at least acknowledge my concerns. Angel and Daniel showed up and they were amazing! Kind and respectful. They knocked each time they came in and made sure to put booties on their shoes. I asked if Max would be showing up, and they mentioned Ethan would be showing up later. When Ethan showed up, he never came to let us know he arrived. He walked into the house without knocking and again never introduced himself. He also didn’t wear any booties over his shoes. When I asked him if he was Ethan, he just responded yeah and then told me he needed to access the thermostat. Once they were done, my wife asked him several questions and he answered none of them. He basically mansplained and repeated himself instead of addressing concerns and questions. It got to a point where it wasn’t even worth asking anything and we’d rather wait and chat with Chey. Ethan also mentioned I would receive a receipt which never came. I also checked my junk mail so that can be ruled out. Also, even though they have completed the duct work, we are not noticing a difference in the primary bathroom or closet as far as air flow. After spending $8,500, I expected a lot more from Garner, Ethan and Max. My dental office has better customer service than I received that day from Garner and associates.
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Omar did a great job. Took his time and answered all my questions. Very professional.
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Heat check completed on a vertical gas furnace. Flame sensor was cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I adjusted gas pressures to spec. I did find the blower motor leaking lubricant accompanied with high in rush on amp draw. No other major issues were found. The system is running at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were replaced with client supplied filters. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on one Carrier and one Trane gas furnace systems. Also performed a heater tune-up on a Mitsubishi Mini Split system. Checked the electrical, mechanical and performance systems of the units. Cleared, cleaned, flushed and treated the drain lines. Cleaned the exterior of the furnace systems and washed the mini split outdoor coil. All air purifiers and surge protection devices are working. No major issues were found. All systems are operational at this time.
Installed 2 ton Carrier 2 stage R-454B system. Horizontal gas furnace in attic. Installed Ecobee pro thermostat. Installed new disconnect box and high voltage wiring for the condenser. Built and installed new extended supply plenum. Built and installed new return plenum with 20x25 Aprilaire media filter. Installed new secondary drain pan. Rebuilt primary condensation drain, added SS2 and SS3 safety switches. New gas pipe and flue pipe connections for the furnace. Sealed all ductwork connections with mastic/hardcast. Cleared primary drain with CO2 and primed trap with water. Weighed in 12 oz R-454B refrigerant. Tested heating and cooling operation of new system. Everything is working at completion of install.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Outdoor coils were cleaned. All electrical and mechanical components were checked. No major issues were found. The system is heating properly at completion of service.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Condensing coils were cleaned. All mechanical and electrical components were checked. I did find the outdoor torque booster below manufacturer specs. I also found high static pressure and a fresh air duct with no fresh air damper in a foam house. I went over my findings with the homeowner and he chose to replace the outdoor torque booster today. No other issues were found. The system is running at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. The system sterilizers and surge protectors are operational. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the flue pipe was leaking carbon monoxide at the inducer and flue pipe connection. Repair options were presented to the homeowner and he chose to have the flue draft hood connector replaced. I replaced the connector and verified there is no more carbon monoxide spillage from the furnace system. Flue pipe is clean and clear of obstructions. System is now operational.
Heat check completed on a vertical heat pump system. Drain line was flushed and treated. Condensing coils were cleaned. All mechanical and electrical components were checked. I did find excess buildup on the blower wheel. No other issues were found. The system is heating properly at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Service diagnostic found that the condenser fan motor had failed. Options for repair were presented to the homeowner and Conley chose to have the condenser fan motor replaced and to sign up for maintenance. I replaced the condenser fan motor and function tested the system. The system was running at the completion of service.
Performed heater tune-ups on two Carrier Heat Pump systems. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler systems. Adjusted the defrost timer on both outdoor systems to 60 minutes. Secured both outdoor compressor wiring and washed the outdoor coils. No major issues were found. Both systems are operational.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned out the condensate pump and wiped down the exterior of the air handler. Secured outdoor compressor wiring and washed the outdoor coil. All surge protection devices are on and working. No major issues were found. The system is operational at this time.
Heat check completed on a vertical heat pump system. Condenser coils were cleaned. Drain line was flushed and treated. No major issues were found. The system is heating properly at time of departure.
Heat check completed on a vertical gas system. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components checked. I did adjust the gas pressures to spec for liquid propane. No major issues were found. The system is heating properly at time of departure.