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Jason and crew did a terrific job repairing our AC. They were very professional and polite, explained what they were doing, and answered any questions we had.
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Matt did a great job for us. Always a pleasure dealing with Garner technicians.
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Appreciate photo with name before arrival as well as the call. Once here he was friendly and polite while he took care of business. He didn’t mind questions or repeating as needed. He was very efficient getting the unit working again.
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Zachary was punctual and very polite. He kept me informed of what he was doing and the findings of his inspections, both good and bad. He was thorough and knowledgeable about the work he does. Also made sure I didn't have any questions or concerns about the service completed!!
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Good service, competitive pricing.
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Zachary was professional, very knowledgeable, wore shoe covers inside, and did a great job in his overall diagnosis and coming back out to install the new parts. A very pleasant demeanor and easy to work with! Thank you!
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Elijah was wonderful. After he finished he explained everything he did in detail, and answered all my questions. Very thorough.
Response from Garner Heating & Air Conditioning Inc:
We are pleased to know your experience with us was a good one!
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Zachary Vasquez is top shelf.
Response from Garner Heating & Air Conditioning Inc:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Upon arrival, the homeowner stated that he noticed his thermostat will continue to run in cooling, 2-3 degrees below the set temperature. Performed the cooling maintenance. Checked all electrical, mechanical, safety and performance of the system. Cleared and treated the drain line and washed the outdoor coil. Customer supplied filter for replacement. I cycled the thermostat multiple times to try to recreate the issue, but the system ran fine each time. No major issues found.
Performed cooling maintenance on one straight cool system. Checked electrical, mechanical, safety and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I found that the secondary drain pan (38x32) has a lot of rust on it. I informed the customer and presented options for repair. No other major issues were found. System is operation at this time.
Performed semiannual maintenance on two heat pump cooling systems. Inspected all Performance, Mechanical and Safety Systems. When entering the attic, I found that the upstairs HVAC system had a drainage overflow into the secondary drain pan due to a clogged-up drain line that attaches into the upstairs bathroom sink. Cleared the drainage restriction in the drain line and treated with our drainage treatment. Also did the same for the downstairs HVAC system. Spoke with homeowner about having water safety switches installed on both units to avoid water damage from a drain clog; he agreed. Installed switches and programmed the wall controller for the switches to shutdown unit in the event of a drain blockage. Verified everything was operating within manufacture’s specifications for operation.
Cool check completed on an up-flow furnace system. Float switch is working properly. Drain line has been cleared. Blower motor capacitor is below manufacture specs. Outdoor condenser amp draws are within spec. The coil is clean and refrigerant levels are normal. Outdoor capacitor is also within spec; however, the contactor is chard and pitted. No other major issues found.
Single system cool check completed. Both coils are clean and in good condition. Primary drain line has been cleared. Blower motor capacitor is below manufacture specs. Refrigerant levels within spec and the outdoor electrical components are within value. No other major issues found. Repair options were presented to the homeowner, and they decided to have the blower motor capacitor replaced today. Completed repair and the system is operating properly at this time.
Installed Carrier heat pump system. Installed Ecobee Pro thermostat. Replaced supply plenum and sealed all connections with mastic. Installed new plywood overlay for system. Installed filter base. Rebuilt and insulated primary drain line. Cleared and verified drain operation. Added SS2 safety float switch. Replaced disconnect and whip at the outdoor condenser. Ran low voltage in 1/2-inch Seal-Tite. Installed surge protectors for both indoor and outdoor units. Pressure tested and pulled a vacuum on the copper line set. Weighed in charge to meet manufacturer specifications.
I arrived at the home to find the system off. I got straight to work with checking over the system. I made sure to rinse out the condenser coil very well and also cleared the drain. I poured a gallon of hot water down the drain afterwards. I checked over the system and found everything to be in working order. The system is operating as best as it can for being 12 years old. The system has a piston, so I checked refrigerant by superheat and found it to be within range. System is in working order at completion of appointment.
I pulled and cleaned the blower wheels on both systems. Both systems were function checked and were running at the time of departure.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. Drain lines were cleared and treated. The blower wheels are clean. Condenser fan motors and capacitors are in good condition. Refrigerant charge within spec on both systems. The attic system that conditions the living room and kitchen area has an electronic safety switch that is failing. The switch is only passing a signal intermittently causing the condenser to stop and start rapidly. No other major issues found. Options for repair were presented to the customer and he chose to have the failing safety switch replaced. Completed repair and function checked the system. Both systems were running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. Supply and return plenums are clean. System sterilizers are operational. The blower wheel and evaporator coil are also clean. The wiring is tight and in good condition. The condenser fan motor is in good condition. Condenser capacitor is within value. The contractor is also in good condition. Condenser coil was cleaned. The refrigerant charge is within range and is cooling at ten degrees of sub cooling. The system was running at the time of departure.
Performed semiannual maintenance on one straight electric cooling system. Inspected all Performance, Mechanical and Safety Systems. Did verify everything was operating within manufacture’s specifications for operation. Customer mentioned that her heater was not operating. I tested all safety limit switches and furnace controls, reset the furnace and cycled the heater multiple times. Verified everything was operating as designed.
Cool check on horizontal air handler heat pump system completed. Indoor blower wheel and coil are clean. Float switches tested. Drain line flushed multiple times. Had a conversation with the homeowner about potential issues with the drain and that they may need to have a plumber come out if they have issues with the drain this Summer. Heat pump coil cleaned. Capacitor within range and amp draws are good. I did find that the condenser fan motor is showing signs of overheating. Also, the contactor shows wear and pitting. No other major issues found
Arrived for a cool check on a horizontal furnace zone system. Replaced all six air filters. Cleared and treated the condensation drain line. Checked electrical upstairs as well as cleanliness of furnace. Proceeded outside to the condenser, cleaned coils and checked all electrical. The condenser fan motor is in good shape, but the outdoor capacitor is below manufacture specs. I recommended replacement of the capacitor, but the customer declined. Checked refrigerant levels and they are within spec. Both thermostats were cycled and the unit is cooling at this time.
Removed the old supply plenum and old air handler. Replaced the air handler with a new one. Replaced the secondary drain pan. Rebuilt condensate drain and added safety float switches. Installed new in line filter dryer, pressure tested with dry nitrogen and pulled and vacuum on the copper line set. Replaced the supply plenum with a new one. Charged system to factory specifications and checked operation of the system. Installed new Ecobee Lite thermostat.
Installed Carrier heat pump. Installed Ecobee Pro thermostat. Installed new supply and return plenums and sealed all connections with mastic. Replaced secondary drain pan. Rebuilt and insulated drain line. Installed SS2 and SS3 safety float switch. Cleared and verified drain operation. Installed sub panel on top on air handler. Replaced disconnect and whip at outdoor unit. Ran low voltage in 1/2-inch Seal-Tite. Replaced breaker for condenser. Weighed in charge to meet manufacturers specifications.