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Very detail oriented, polite and respectful. He shared many things I did not know about the unit. I would recommend him to anyone.
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Matt did a routine visit on our newish Carrier system. He was very communicative and professional. He showed pictures to explain some of the work he did. All the Garner techs have always done well for us.
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Matt was awesome!! Not only did great work to ensure my system was running as it should, but gave me advice on additional maintenance that I could do between visits to keep my AC running smoothly. Thanks, Matt!
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Overall Experience
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Overall Experience
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Overall Experience
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A pleasure to work with. On time, knowledgeable, and willing to share that information. Thanks
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Great maintenance visit and gave us helpful info on care in between visits. Friendly, knowledgeable and efficient!!
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Matt is always professional, kind, and efficient with his work. He explains clearly and simply what is going on with our AC. And he cleans up with finished!
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Overall Experience
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Overall Experience
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AC cool check completed on one horizontal Carrier system. Drain line was flushed and treated. Condenser coils were cleaned. I found lubricant leaking from the blower motor. The blower motor torque booster is well below manufacturer specs and the blower wheel is dirty. I presented options for repair to the homeowner. No other major issues were found. The system was cooling at time of departure.
Service diagnostic found that the condensation drain line was clogged. I also found that the capacitor for the blower motor was below value. Options for repair were presented to the homeowner. She chose to have the drain line cleared and to have the capacitor replaced. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. I replaced the blower motor capacitor and function tested the system. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. I found that the condenser unit was full of dirt and leaves. I cleaned the condenser unit. I also found that the capacitor on the condenser unit was below value and the condenser fan motor was leaking lubricant. Options for repair were presented to the homeowner. They chose to replace the capacitor and condenser fan motor. They also signed up for the gold maintenance plan. I replaced the condenser capacitor and the condenser fan motor. I then function tested the system. The system was running at the completion of service.
Performed semiannual maintenance on one cooling system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. Did find the static pressure to be high. Everything is working at this time.
Installed new straight electric upflow mobile home air handler with heat kit. Built and installed new supply plenum. Sealed connections with mastic and hardcast. Installed 2.5 ton R-454B Payne condenser. Installed new disconnect box and wiring for the condenser. Pressure tested system with nitrogen and pulled vacuum. Poured water down condensation drain to test flow. Charged the system with R-454B refrigerant. Tested heating and cooling operation. Everything is working at completion of install.
Service diagnostic found that the outdoor contactor is covered with ants and not sending proper voltage. I also found the drain line has some buildup in it. The filter is also extremely dirty. I presented repair options to the homeowner and she chose to have the contactor replaced and drain line serviced. She also chose to sign up on our Gold Maintenance plan. I replaced the outdoor contactor and sprayed insecticide residual to help prevent any ants from getting in the electrical. I then cleaned, cleared and treated the drain line and verified it is draining outside. I also removed the schedule and WiFi settings on the thermostat per customer request. No other issues were found. The system is operational at this time.
On arrival, I spoke with homeowner who mentioned that over the weekend the system would run for a few minutes then shut off and then come back on a few minutes later and just repeat the cycle. I turned the thermostat on and checked over operation. During the run cycle, the system tripped off. I went back up into the attic and found that the water safety switch had tripped at the primary drain line. I was able to determine that the location of the clog was near the high line branch connection at the tailpiece of bathroom sink. I spoke to the homeowner and recommended we clean and clear all the gunk from the primary condensate line to return system back to full operation. He chose to have the drain cleared today. I flushed and treated the primary drain line, verified proper slope of drain for condensate removal and cycled high voltage power to system. Tested all systems and verified operation. Everything is working at this time.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical and safety systems. Flushed and treated the primary drain line and cleaned and washed the outdoor condenser coils to remove all dust and dirt from fins of coils. I found that the compressor plug wiring harness was resting on top of the suction line at the outdoor condenser, rubbing through the insulation. I went ahead and placed a foam wrap around the piping and secured the wiring harness to prevent a high voltage rubout onto the refrigerant piping. No major issues were found. Everything is working at this time.
Evaporator Replacement: Recovered existing refrigerant. Installed new liquid line filter drier inside condenser. Installed new evaporator coil with new TXV. Cleared condensation drain with CO2. Pressure tested system with nitrogen and pulled vacuum. Charged the system with R-410A refrigerant. Tested operation of system. Everything is working at completion of servic
Installed new Carrier gas furnace in garage closet. Added plywood overlay and fabricated new extended supply plenum. Installed new filter drier and pressure tested system for extensive leak check. Pulled deep vacuum and weighed in factory charge. Installed Ecobee pro and verified system operation. Everything is working at completion of service.
Diagnosis of system found a failed torque booster. I presented options for repair to homeowner and she chose to replace the torque booster. I replaced the torque booster and cycled the system to verify proper operation. The system is cooling at time of departure.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Performed AC cool check. Checked the electrical, mechanical safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were clean and had been recently replaced by the homeowner. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
Removed all existing flex duct, buckets and supply grills. Built and installed new return plenums and extended supply plenums Pulled the blower motor and cleaned the wheel and blower housing. Cleaned the evaporator coil with Blackhawk spray and water. Cleaned the primary drain pan. Cleared the interior and exterior of the air handler. Installed all new flex duct, buckets supply grills. Upsized where needed. Sealed all connections with mastic/hardcast. Cleaned the return air grills in the hallway.