Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We are more than pleased with Garner’s service and the professionalism, patience and skills Max, Ethan and his crew demonstrated while dealing with a complete HVAC and duct removal and replacement and difficult tenant that insisted on staying at the property while worked was being done. Max took the time that explain the different HVAC brands and was available after hours for any questions I had. They are pricey but the quality of services I received from them was well worth the investment.
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Your employee did an excellent job and explained everything he did.
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Omar showed up on time, explained everything he was doing, and wrapped the job up quickly. He is always courteous and efficient.
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Matt explains the situation clearly and offers solutions. He even gives me advice on what may come in the near future that may need to be addressed. That helps me prepare financially.
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Chey did a great job, explained everything, and completed work efficiently.
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My opinion is I chose to call you for service because you had done work for me in the past. I’m afraid I will not be calling you back. My ac capacitor went out. Your tech came out and replace the capacitor. In my opinion I felt like I was over charge for this part , 458 bucks if I’m not mistaken almost half of a thousand dollars. I know I didn’t have to agree to this price but I’m sorry once again I feel like I was overcharge.
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Solved problem in cooling at semi-annual maintenance agreement visit. Did a complete review and thorough check up of my system and brought a/c back to better operation. Unfortunately, my a/c is fairly new so I was surprised with the repair. However, he took care of the problem (with photos before and after the repair) and I was pleased everything was back in good working order.
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Omar was very professional and punctual. He explained everything as he worked.
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Overall Experience
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Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The wiring is tight and in good condition. The blower wheel is clean, and the blower motor capacitor is within value. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The condenser unit was drawing normal amperage, and the refrigerant charge is within factory specifications. No other major issues found.
On arrival, I spoke with the homeowner, and he stated that he noticed his drain line was slightly dirty. I went into the hall closet and found that the water safety switch was tripped. I removed the plunger, and the outdoor unit immediately came on. I turned off the system and removed the water from the float switch. While doing this, I also noticed the drain line was still slightly clogged so I cleared and treated it again. Reset power to system and checked over the outdoor unit. Verified system was operating with a 10°SC and all electrical items were operating within manufacture’s specifications for operation. Everything is working at this time.
Performed semiannual maintenance on two straight cool AC systems. Inspected all Performance, Mechanical and Safety systems. Changed out two homeowner supplied AprilAire air filters (513 & 213). Tested and verified everything was operating within manufacture’s specifications for operation on both systems. Everything is working at this time.
Installed Carrier heat pump system. Installed Ecobee thermostat. Installed new secondary drain pan. Rebuilt and insulated condensate drain line. Installed SS2 and SS3 safety switches. Cleared drain and verified operation. Built new supply and return plenum and re-attached ductwork. Sealed all connections with mastic air lock. Replaced disconnect and whip at outdoor unit. Replaced breaker going to outdoor unit.
I arrived at the Grey Fox cabin to find the head unit in the living room leaking water as described. I went over the unit and discovered the following: The drain line is clogged and the blower wheel is dirty. I brought all of this to the attention of the homeowner and made him 2 options to choose from. He elected to do my top option. Details are below: “Includes removal and cleaning of the blower wheel as well as clearing and treatment of the drain line.” I got the drain line cleared and treated. I poured a gallon of water down the drain, and it accepted the entire gallon with no spills. I then disassembled the indoor head unit and removed the blower wheel. I took it outside and got it cleaned. I put everything back together and got the system switched on. The unit came on and ran properly. System is in working order at completion of appointment.
I arrived at the home to find the system on and running. I spoke to Russell about how the system had been operating. I made sure to rinse the condenser coil and also clear the drain. I checked over the entire system and found it to be in very good shape. All major and minor electrical components checked out fine on the system. The refrigerant charge is proper as well. No recommendations were made at this time. The system is in working order at completion of appointment.
Service diagnostic found that the condensate drain line was clogged. Water had backed up into the safety switch and shut down the condenser unit. Options for repair were presented to the customer, and she chose to have the drain line cleared. I cleared the drain and flow tested the drain line with water. I then treated the drain line. The system was function checked and is running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The blower wheel is clean. The wiring is tight and in good condition. The zone control board and both dampers are operational. The condenser fan motor and contactor are both in good condition. The capacitor for the condenser unit is within value. The refrigerant charge is within factory specifications. The condenser coil is clean. No major issues found
Performed semiannual maintenance on one straight cool HVAC system. Inspected all Performance, Mechanical and Safety systems. Cleaned and washed the outdoor condenser. I also taped the filter inside the return air grille to help prevent filter bypass into the unit. Verified everything was operating within manufacture’s specifications for operation. Everything is working at this time.
Installed Carrier system. Built new supply plenum and return plenums and sealed all connections with mastic air lock. Removed both triangles from upstairs and installed wyes in their place. Replaced secondary drain pan. Installed SS2 and SS3 safety float switches. Rebuilt primary drain line. Cleared line and ensured it was draining. Replaced disconnect and whip at both outdoor units. Replaced breakers and installed hurricane straps along with refrigerant caps. Weighed in charge to meet manufacturers specifications. Everything working at this time Installed new extended supply for other system. Sealed all connections with mastic. Installed dampers in every run. Relocated thermostat.
On arrival the homeowner stated that his system had shut off overnight and the thermostat went blank. I performed a diagnostic on the system and found that the low voltage fuse had blown. I used my resettable fuse and cycled the power back on. I cycled power at the thermostat a few times and the system turned on every time without blowing the fuse. I confirmed all electrical connections are tight. I did find a rub out on the high-pressure switch wiring at the condenser. I used foam tape on a few areas of the condenser to prevent other future rub outs. No other major issues were found, and the system is operational at this time.
Performed cooling maintenance on a straight cool system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I sealed the furnace knockouts with cork tape to prevent any unfiltered attic air from entering the system. I then replaced the high voltage wire nuts which were undersized. I also found the blower capacitor is starting to lose power but still within range. The starter at the outdoor unit is pitted at the contacts. No other major issues were found, and the system is operational at this time.
Service diagnostic found that the condensate drain line was partially clogged. This caused water to back up into the safety switch and shut down the condenser unit. Options for repair were presented to the customer, and he decided to have the drain line cleared today and to sign up for our maintenance plan for all four systems. I cleared the drain line and flow tested the drain with water. I also treated the drain. The system was function checked and is running at the time of departure.
Performed AC cool check on two systems. Checked electrical, mechanical, safety, and performance of the systems. The drain lines were cleared and treated. The air handlers, blower wheels and evaporator coils are all clean. The wiring is tight and in good condition. Air purifiers and system sterilizers are operational. The condenser fan motors and contactors are in good condition. Condenser capacitors are within value. The refrigerant charge for both systems is within factory specifications. The condenser coils were cleaned. No major issues found.
Replaced the garage ductless system with a new Carrier ductless system. Mounted inside wall unit to the wall. Ran new line set and new control wiring. Sealed up penetration hole with spray foam. Pressure tested and pulled a vacuum on the copper line set. Secured condenser to the pad. Tested system in all modes and the system is working properly at this time.