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Overall Experience
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We have been using Garner for the past 2-3 years and Chey Simpson has been amazing. We unfortunately needed duct work and a whole home dehumidifier. After agreeing to the estimates and scheduling for the work, I have been disappointed in the customer service. I never received a confirmation text as usual for the appointment and who would be showing up. I reached out to the general number as well as Max Bethke, the gentleman who inspected the unit for issues. I never heard back from either. Did they show up? Yes but why not respond and verify they showed or at least acknowledge my concerns. Angel and Daniel showed up and they were amazing! Kind and respectful. They knocked each time they came in and made sure to put booties on their shoes. I asked if Max would be showing up, and they mentioned Ethan would be showing up later. When Ethan showed up, he never came to let us know he arrived. He walked into the house without knocking and again never introduced himself. He also didn’t wear any booties over his shoes. When I asked him if he was Ethan, he just responded yeah and then told me he needed to access the thermostat. Once they were done, my wife asked him several questions and he answered none of them. He basically mansplained and repeated himself instead of addressing concerns and questions. It got to a point where it wasn’t even worth asking anything and we’d rather wait and chat with Chey. Ethan also mentioned I would receive a receipt which never came. I also checked my junk mail so that can be ruled out. Also, even though they have completed the duct work, we are not noticing a difference in the primary bathroom or closet as far as air flow. After spending $8,500, I expected a lot more from Garner, Ethan and Max. My dental office has better customer service than I received that day from Garner and associates.
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Omar did a great job. Took his time and answered all my questions. Very professional.
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What more could a homeowner ask for ? Omar was on time, respectful of the property and competent is his work. We have been a customer of Garner Heating and AC for 20 years and have never been disappointed. Thank you Omar and thank you Garner…
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Very knowledgeable found a problem that could have caused an outage at some point and we went ahead and corrected it at that time
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Garner heating and air, is an excellent company to work with. The technicians especially Chey, are skilled, thorough, and very knowledgeable about every aspect of the HVAC systems.
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Overall Experience
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Overall Experience
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Heat check completed on a horizontal heat pump. Condensing coils were cleaned. Drain line was flushed and treated. All mechanical and electrical components were checked. I did find the condenser fan motor blade had thrown a weight, which I replaced. I also found the condenser fan motor is pulling slightly higher amps than the manufacturer recommends. The system is heating at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. I did find some biological growth inside the air handler. I wiped the air handler down to remove the biological growth. Options for repair were presented to the homeowner and she chose to have system sterilizers installed in the system. I installed the system sterilizers in the air handler. I function tested the system and the system was running at the completion of service
Service diagnostic found the supply air sensor was not reading accurate air temperature. My temperature probes were reading 130 degree air while the temp sensor was reading over 200 degrees. I presented repair options and the homeowner chose to have the supply air sensor replaced. I replaced the air sensor and cycled power at the thermostat. Verified gas pressures are within range for operation. I also cleaned the flame sensor at no additional cost. The return air filter was replaced with a client supplied filter as well. No other issues were found. The system is operational at this time.
Performed heater tune-up on a Carrier straight electric heating system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. No major issues were found. The system is operational at this time.
Built and installed new supply plenums for zoning system with 16x16 dampers. Installed new zone control board. Installed Solaris Ionizer system in the supply plenums. Cut back some of the old flex duct and replaced with new sections. Sealed all ductwork connections with mastic / hardcast. Installed new black metal gas pipe and gas flex coming out of the furnace to fix gas leak. Tested operation of the system and new zoning equipment. Everything is working at completion of service.
Heat check completed for a horizontal gas furnace. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were checked. No major issues were found. The furnace is operating properly at time of departure.
Heat checked completed on a horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All electrical and mechanical components were found within manufacturer specifications. I did adjust the gas pressures. The system is heating properly at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. I replaced the air filter with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heat check on two systems. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The air filters were replaced with client supplied filters. No major issues were found. The systems were running at the completion of service.
Performed heater tune-up on a Ruud gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the main breaker for the outdoor condenser system is oversized. The system is rated for a maximum 30 amp breaker and currently has a 40 amp breaker. No other issues were found. The system is operational at this time.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Replaced the high voltage wire nut with a Wago connector. Filter was replaced in August and is still fairly clean. No major issues were found. The system is operational at this time.
Performed heater tune-up on a Rheem heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. I did find the duct work is in poor condition, causing very high static pressure on the system. I also found the ductwork is not sealed and has some air leaks. At the outdoor unit I found the starter is getting pitted at the contacts. The outdoor fan motor is doing 1.2 amps when rated for 1.0 amp. No other issues were found. The system is operational at this time.
Installed dehumidifier. Installed new drain pan, ran new low voltage wire. Removed duct triangle going to main bedroom. Home ran all ducts to the plenum. Installed fresh air intake and ran new flex from the plenums to the dehumidifier. Cleared drain and verified operation. Everything is operational at this time.
Heat check completed on a horizontal gas furnace. Flame sensor was cleaned. Drain line was cleared and treated. I adjusted the gas pressure to manufacturer specifications. All electrical and mechanical components were checked. The system is heating properly at this time.