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Matt was pleasant to work with. He kept us informed with what he was doing. He showed his competence to complete the maintenance. He gave us a run down on the condition of our system. We have had excellent service from all the employees who have come to maintain our system over the years.
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My AC went out in September, and I had the absolute pleasure of working with Chey Simpson from Garner Heating & Air Conditioning. Chey was AWESOME from start to finish. He was extremely knowledgeable, quickly diagnosed the issue, and repaired it promptly, which was such a relief. What truly stood out was his customer service—professional, courteous, and patient while explaining what went wrong and how he fixed it. He made a stressful situation so much easier and ensured everything was working perfectly before he left. If you’re looking for top-notch service, I highly recommend Garner Heating & Air Conditioning, and especially technician Chey Simpson. This is the kind of service that keeps customers coming back!
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Mr. Chey Simpson did a great job by explaining how HVAC system works. He was very respectful, very knowledgeable and very experience. He inspected our components and showed me the values or numbers of where the ranges should be. You definitely want to keep your HVAC system operating properly or it can create other issues. He’s the first HVAC technician that explained to me what he was doing and why. I want to thank Garner for sending him out and thank Garner for their service. Great job. Oh and tell Doug hello from the Mendez family. (If you see him)
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Service was competent and considerate of home and property.
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Matt was very friendly, courteous, and knowledgeable. He answered all of our questions as he serviced our AC. Repaired the unit and it’s working well now.
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Chey did a great job. He was very friendly and respectful. Had to have a new thermostat installed. Chey explained what was happing with the old one and why a new one was recommended.
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Second service call with Omar from Garner. He has done an excellent job with both service calls!
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Heat check performed on a horizontal heat pump system. Drain line was flushed and treated. Condenser coils were cleaned. No major issues were found. The system is running at completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. The condenser pump is operating normally. The air filter was clean and had been replaced by the homeowner before arrival. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the starter on the outdoor system is starting to get pitted at the contacts. No other issues were found. Both surge protection devices are on and working. The system is operational at this time.
Service diagnostic found that the outdoor capacitor had failed. I also found the outdoor fan motor has a hot spot. At the indoor system there is no water safety switch and there is some biological growth on the coil. I presented repair options to the homeowner and he chose to have the capacitor replaced. I replaced the capacitor and cycled power at the system. I also secured the outdoor compressor wiring and taped the insulation at the air handler panel at no additional cost. After replacing the capacitor, I found the system was running in a/c mode when set to heat. I found the O wire was not programmed correctly at the thermostat. I adjusted the setting on the thermostat and checked the system. The system is running at completion of service.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Verified outdoor compressor wiring is secure and washed the outdoor coil. I did find 2 of the 3 UV lights have failed. No other issues were found. All surge protection devices are working. The system is operational at this time.
Installed Carrier 3 ton heat pump. Installed new drain pan. Installed new supply and return air plenums. Attached all ductwork with new metal collars and sealed with mastic. Rebuilt and cleared drain line. Reinsulated drain line. Installed Ecobee pro thermostat. Installed new disconnect and whip for outdoor unit. Installed new condenser pad. Tested system operation and weighed in 1Lb of refrigerant. Everything is working at completion of install.
Heating tune-up completed on a vertical heat pump. Drain line was flushed and treated. Condenser coils were cleaned. All electrical and mechanical components were checked. I found the outdoor torque booster below minimum charge recommended by the manufacturer. The homeowner chose to replace the outdoor torque booster today. Once repairs were made, the system was cycled on to verify proper operation. No other major issues were found. The system was running at completion of service.
Heating tune-up completed on a vertical all electric air handler. Drain line was flushed and treated. Gasket was installed to prevent filter bypass. All mechanical and electrical components found within manufacturer specifications. The system is heating properly at time of departure.
Performed heat check on two systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The air filters were clean and had been recently replaced by the homeowner. Both systems had blower motor capacitors that were below value. The upstairs system had high static pressure and the downstairs systems had rust forming on the heat exchanger. I spoke with the homeowner and went over what I had found. He decided to replace the capacitor on the downstairs system. I replaced the blower motor capacitor on the downstairs system and function tested the system. The system is operational. No other major issues were found. Both systems were running at the completion of service.
Performed heater tune-up on a Goodman gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I replaced the high voltage wire nuts with a Wago wire connector. No other issues were found. The system is operational at this time.
Heat check completed on a horizontal heat pump system. Drain line was flushed and treated. Condenser coils were cleaned. All electrical and mechanical components were checked. I did find a failing torque booster on the heat pump. I also found an oversized breaker on the heat pump. I spoke with the homeowners about repair options. They chose to replace the outdoor torque booster today. I completed the repair and function tested the system. The system is heating properly at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was a reusable filter and was dirty. I cleaned off the air filter. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. No major issues were found. The system was running at the completion of service.