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Omar was polite, quick, and thorough! He’s welcome back in 6 months!
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Elijah was great. A very thorough service call. Already renewed my service agreement for next year.
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Super friendly and easy to set up an appointment. They came the next day and talked us through everything they saw. Presented us with options and everything is working well! Definitely recommend!
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Great communication via text. Texted that he was on his way. Including a picture. My wife was at the house. He explained everything to her. Paid for service call, parts and labor. We have used Garner in the past and will continue to use going forward.
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this was a routine maintenance visit. technician arrived on time and performed all maintenance in a timely fashion… I was informed about all of what was suggested but pressure was not applied.
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Matt is a great technician. Friendly, helpful and trustworthy.
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Omar is very professional and thorough in servicing our a/c system. I highly recommend him for your servicing needs.
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Quick response. We didn’t need to leave the house during the 100+ temp outside. Omar had our AC back online before the house heated up. A “short-cut” from the last company we called for service was discovers. Their technician had put a capacitor inside a cardboard box instead of installing it correctly. Fortunately, we avoided a potential fire.
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Our 22 year old system finally gave up the ghost so we contacted Garner for an estimate. Max, the Project Manager pitched up same day to assess everything and gave us an estimate with financial options. Max was very professional, courteous and helpful guiding us through in language we understand and never pressured us. Having decided on which model we wanted, the job was conveniently scheduled. At 6:10am on the day, Ethan and his 4-man crew pitched up and set to work. They were all very professional, respectful and got on with their work efficiently. Ethan was on top of the job from the get-go ensuring everything was being done to spec. By mid-day our old system was out and the new one was installed and being tested. Ethan then took the time to walk me through what had been done and then showed me how to operate the new thermostat - patiently answering all my questions. We are extremely happy with our new system and would not hesitate to recommend Garner to anyone looking for competent professional service and support.
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I spoke with homeowner, mentioned he arrived home early morning and found that the outdoor unit was frozen over. He said he turned off both thermostats and left system off till I arrived. I set system to cooling mode and verified the outdoor unit started up. I noticed that the indoor blower motor failed to startup and run. I tested and verified the motor was receiving 120vac and 24VAC to the wiring harness. Will need to get a new motor ordered and installed to return system back to operating condition. Returned same day to complete repair. Removed the failed ECM motor and installed new motor in assembly. Secured all high voltage and low voltage wiring harness connections at furnace board. Cycled high voltage power on unit and checked over operations. Everything is working at this time.
Diagnostics found a faulty torque booster on the outdoor unit. I went over repair options with the homeowner and they chose to have the torque booster replaced today. I replaced the torque booster and cycled the system to ensure proper operation. The system was cooling at completion of service.
Performed a/c tune-up on an American Standard Heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the air handler and washed the outdoor coil. I did find the outdoor starter is pitted at the contacts. No other major issues were found. The system is operational at this time.
Performed a/c tune-up on a Carrier straight a/c system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and replaced the return air filters. Secured outdoor compressor wiring and washed the outdoor coil. I did find the outdoor fan motor leaking oil. Presented repair options and the homeowner chose to have the fan motor replaced at this time. I replaced the outdoor fan motor and cycled power at the thermostat. The homeowner also asked me to close down the damper for the master bedroom bathroom since it was getting too much airflow. I also set a schedule on the thermostat per homeowner request. No other major issues were found. The system is operational at this time.
On arrival, I found that the system was shut off and interior house temp reached 83°. I set the thermostat to cool mode and allowed system to run while checking over operations. I found the condenser coil was dirty which was causing poor heat transfer of the refrigerant. I also noted that the breaker that services the package unit in the panel was oversized for the system. Currently installed is a 50amp breaker, and the package unit requires a max breaker size of 35amps. Did test and verify all other electrical and mechanical components were operating within manufacturer specifications for operation. Did note ducting is restricted in size for the 3 ton unit. System was operating at a .95inWC, with a max rating of .50inWC per manufacture guidelines. Returned same day to complete repairs. Disassembled the outdoor package unit, split stacked coils and cleaned with condenser coil cleaning. Rinsed coils clean and clear, and assembled unit back together. Installed proper size breaker at
Installed Carrier air handler. Installed new Ecobee thermostat. Installed new supply and return air plenums and sealed all connections with mastic. Replaced secondary drain pan. Rebuilt and insulated primary drain line, installed safety switches and cleared drain. Replaced disconnect and whip at outdoor unit. Charged unit to meet manufacturer specifications. Everything is working at completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was recently replaced. I cleaned the condenser coil. The air handler and blower wheel are dirty and have biological growth accumulating on them. The secondary drain pan has some rust spots where water had previously collected. I spoke with the homeowner about cleaning the system and the age of the system. The system was running at the completion of service.
Service diagnostic found the outdoor capacitor had failed on the compressor side. I also found the outdoor fan motor and starter are showing wear and tear. Also recommended having the drain line cleaned. Repair options were presented and Donald chose to have to the outdoor capacitor replaced today. I replaced the outdoor capacitor. I also secured the compressor wiring to prevent any electrical rub outs and washed the outdoor coil at no additional cost. Reset the breaker and function test the system. The system is now operational.
Service diagnostic found the outdoor contactor had ants in it and was not passing power to the outdoor compressor and fan motor. I spoke with the homeowner and he chose to have the contactor replaced. I replaced the outdoor contactor and secured the outdoor compressor wiring. Also washed the outdoor coil at no additional cost. Function tested the system and it is now operational.
Performed a/c tune-up on the downstairs heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Verified outdoor wiring is secure and washed the outdoor coil. I found the outdoor fan motor is showing signs of wear and tear. No other major issues were found. The system is operational at this time.
Installed Payne furnace. Installed new filter base, installed new plywood overlay. Installed new supply plenum. Re used thermostats and zoning equipment. Installed new gas flex line. Rebuilt and insulated primary drain line. Cleared drain and verified operation. Installed SS2 safety switch. Replaced disconnect and whip at outdoor condensing unit. Pressure tested lines and pulled a vacuum. Weighed in additional refrigerant as per manufacturer data sheet. Kept low voltage in 1/2 seal tite. Tested system operation. Everything is operational at completion of service.
Two system AC cool check completed on horizontal straight cool Carrier systems. Both drain lines were cleared and treated. Both condensing coils were cleaned. I found both blower wheels are dirty. I found both indoor torque boosters are below manufacturer specs. I also found one outdoor torque booster below manufacturer specs. I presented options for repair to the homeowner and he chose to replace three of his four torque boosters today. I completed the repairs and cycled both systems on to verify proper operation. No other major issues were found. The systems are working at completion of service.
Performed AC cool checks on two systems. Checked the electrical, mechanical, safety, and performance of the systems. I cleared the condensation drain lines and flow tested the drains with two gallons of water. I also treated the drain lines. The air filters are clean and have been recently replaced by the homeowner. I cleaned the condenser coils. No major issues were found. The systems were running at the completion of service.
On arrival I spoke with the homeowner, who informed me she was hearing a humming noise from the return air grille. I did find a piece of insulation was loose by the return air plenum. I removed the piece of insulation and cycled power at the thermostat. Customer was not able to hear any noise anymore. Performed a/c tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Used duct strap to secure one of the supply ducts. Secured outdoor compressor wiring and washed the outdoor coil. No major issues were found. The system is operational.
Performed semiannual maintenance on one heat pump cooling system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. No major issues were found. Everything is working at this time.