Second service call with Omar from Garner. He has done an excellent job with both service calls!
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We have been using Garner for the past 2-3 years and Chey Simpson has been amazing. We unfortunately needed duct work and a whole home dehumidifier. After agreeing to the estimates and scheduling for the work, I have been disappointed in the customer service. I never received a confirmation text as usual for the appointment and who would be showing up. I reached out to the general number as well as Max Bethke, the gentleman who inspected the unit for issues. I never heard back from either. Did they show up? Yes but why not respond and verify they showed or at least acknowledge my concerns. Angel and Daniel showed up and they were amazing! Kind and respectful. They knocked each time they came in and made sure to put booties on their shoes. I asked if Max would be showing up, and they mentioned Ethan would be showing up later. When Ethan showed up, he never came to let us know he arrived. He walked into the house without knocking and again never introduced himself. He also didn’t wear any booties over his shoes. When I asked him if he was Ethan, he just responded yeah and then told me he needed to access the thermostat. Once they were done, my wife asked him several questions and he answered none of them. He basically mansplained and repeated himself instead of addressing concerns and questions. It got to a point where it wasn’t even worth asking anything and we’d rather wait and chat with Chey. Ethan also mentioned I would receive a receipt which never came. I also checked my junk mail so that can be ruled out. Also, even though they have completed the duct work, we are not noticing a difference in the primary bathroom or closet as far as air flow. After spending $8,500, I expected a lot more from Garner, Ethan and Max. My dental office has better customer service than I received that day from Garner and associates.
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Omar did a great job. Took his time and answered all my questions. Very professional.
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What more could a homeowner ask for ? Omar was on time, respectful of the property and competent is his work. We have been a customer of Garner Heating and AC for 20 years and have never been disappointed. Thank you Omar and thank you Garner…
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Very knowledgeable found a problem that could have caused an outage at some point and we went ahead and corrected it at that time
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Garner heating and air, is an excellent company to work with. The technicians especially Chey, are skilled, thorough, and very knowledgeable about every aspect of the HVAC systems.
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Heating tune-up completed on a vertical heat pump system. Drain line was flushed and treated. Heat pump coils were cleaned. All mechanical and electrical components checked and found within manufacturer specifications. No major issues were found. The system is heating properly at this time.
Heat check completed on one vertical heat pump. Drain line was cleared and treated. Condenser coils were cleaned. All mechanical and electrical components were checked. I did find the outdoor contactor charred and pitted. I went over my findings with the homeowner and he chose to replace the contactor. Once repairs were completed the system was cycled on to verify proper operation. No other major issues were found. The system is heating properly at this time.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Taped the insulation on the air handler door panel. Verified outdoor compressor wiring is secure and washed the outdoor coil. No major issues were found. The system is operational at this time.
Performed heater tune-up on a Lennox zoned gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I did find the system is running at high static but due to the location of the system there is no room for improvements. No other issues were found. The system is operational at this time.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Outdoor surge protection device is working. I did find there is no surge protection device on the indoor system. The Synergy air purifier has also failed. No other issues were found. The system is operational.
Built and installed new supply plenum. Reattached existing 16 inch round dampers and bypass to the new plenum. Sealed all connections with mastic / hardcast. Cleared primary drain with CO2 and primed trap with water. Tested operation of the system and dampers / zone control. Everything is working at completion of install.
Removed remaining refrigerant and replaced indoor coil. Releveled the system and flared all connections. Pressure tested and pulled a vacuum. Weighed in all new refrigerant in the system. Everything is working at completion of service.
Heat check completed on one horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. I did find an abnormally high static pressure. No other issues were found. The system is running at completion of service.
Heat check completed on one horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components found within manufacturer specifications. The system is heating properly at this time.
Heat check completed for one horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were checked. I did find the static pressure of the system is higher than factory specifications. No other issues were found. The furnace is heating properly at time of departure.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Replaced the air filter for the air handler and fresh air system with a client supplied filter. Sealed some air straws on the air handler. Secured the outdoor compressor wiring and washed the outdoor coil. No major issues were found. The system is operational at this time.
Heat check has been completed for horizontal 90% gas Lennox. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were found within manufacturer specifications. I did change the fresh air damper control from 42 minutes to the off position per homeowners request. No major issues were found. The unit is heating properly at time of departure.
Heat check has been completed for horizontal 90% gas Lennox. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were found within manufacturer specifications. I did change the fresh air damper control from 42 minutes to the off position per homeowners request. No major issues were found. The unit is heating properly at time of departure.
Heat check completed on a vertical heat pump. Drain line was flushed and treated. Coils were cleaned. All mechanical and electrical components were checked and found within manufacturer specifications. UV lights are operational. No major issues were found. The system is heating properly at time of departure.