Service was excellent. Service technician was professional and explained in detail the work he completed. He is an asset to your company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Our technician Matt Fleischauer was prompt, thorough and completely explained what was needed. Excellent service!
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Matt was an excellent technician, friendly yet professional. He was very thorough and did an excellent job! Would be glad to have him service our unit again.
Response from Garner Heating & Air Conditioning Inc:
We are happy to hear you had a positive experience!
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Angel Tinoco and his assistant did an excellent job of making modifications to the duct work in our home. They were knowledgeable and efficient. I would recommend them to anyone requiring repair of duct work
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As I shared in Google everything went fine and smooth and communication was great.
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
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Air Conditioning System Repair: Identified and repaired deteriorated refrigerant line insulation, which was causing energy loss and condensation. Re-wrapped lines with new UV-resistant insulation for improved system efficiency and reliability.
I spoke with homeowner when I arrived. He mentioned that his roommate said the house was getting warmer during the day and since he is heading out for deployment, wanted to get the AC system checked over. I found a 2021 5 ton Trane 2 stage straight cool system installed at the home. The system is currently running low on R-410A charge. System was operating at a 25°SH and 2°SC, with a 72° suction line temperature. I used my electronic leak detector and inspected the indoor evaporator coil in the attic but did not find any refrigerant leaks present during today’s visit. I went over my findings with the homeowner and they chose to move forward with needed repairs. I installed a new outdoor run capacitor at the outdoor unit. I added in 3# of R-410A refrigerant into system, which allowed for a 15°SH and a 10°SC value to be reached, matching the manufacturer specifications for operation. I function tested the system. Everything is working at this time.
Air Conditioning System Repair: Replaced a failed compressor to resolve repeated circuit breaker trips and restore reliable AC performance. This repair improved system safety and efficiency.
AC Repair Service: Replaced a malfunctioning AC contactor to restore consistent system operation. This prevented startup failures and contributed to the unit’s long-term reliability during high-demand periods.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was clean and had been recently replaced by the homeowner. I cleaned the condenser coil. No major issues were found. The system was running at the completion of service.
Service diagnostic found that the blower motor had failed. I confirmed that the blower motor was getting power and signal to run. Options for repair were presented to the homeowner and she chose to have the blower motor replaced. I ordered the motor and went and picked it up. I returned to the job with the replacement motor and replaced the blower motor. I function tested the system and the system was running at the time of departure.
Service diagnostic found that the blower motor had failed. I confirmed that the blower motor was getting power and signal to run. Options for repair were presented to the homeowner and she chose to have the blower motor replaced. I ordered the motor and went and picked it up. I returned to the job with the replacement motor and replaced the blower motor. I function tested the system and the system was running at the time of departure.
AC cool check completed on three year-old horizontal Carrier system. Drain line has been flushed and treated. Condenser coils have been cleaned. I found that the outdoor torque booster was starting to fail. I presented repair options to the homeowner and they chose to have the repair completed today. I replaced the torque booster and function checked the system. All other mechanical and electrical components of the system are within manufacturer specs. No other major issues were found. The system is cooling properly at time of departure.
Performed A/C tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Replaced the return air filter. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the furnace and washed the outdoor coil. I replaced the high voltage wire nuts with a Wago wire connector. I found that the thermostat screen is fading and is hard to read. I presented repair options to the homeowner. No other issues were found. The system is operational at this time.
AC cool check completed on 2021 horizontal Carrier furnace system. I found a small gas leak in the attic and fixed it. I tested the static pressure, which was .54. I found that the condenser capacitor was below manufacturer specs. I presented repair options to the homeowner and they decided to replace the outdoor capacitor. I completed the repair and function tested the system. All other mechanical and electrical are within manufacturer specs. The system is cooling properly at this time.
Whole Home Generator Installation: I installed a whole home generator to provide the homeowner with a reliable power source during outages. With a focus on seamless integration, I ensured uninterrupted power supply to essential household systems, offering security and peace of mind.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. Air filters were replaced with client supplied filters. I cleaned the condenser coil. I found the condenser fan motor showed signs of overheating. Options for repair were presented to the homeowner and he chose to have the condenser fan motor replaced and to install surge protectors on the furnace and condenser unit. I replaced the condenser fan motor and installed surge protectors on the furnace and condenser unit. I function tested the system and the system was operational. No other issues were found. The system was running at the completion of service.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the drain line and flow tested the drain with two gallons of water. I also treated the drain line. I replaced the air filter with a filter supplied by the homeowner. Condenser coil was cleaned. I found the condenser fan motor showed signs of overheating, and the capacitor for the condenser unit was below value. I presented repair options to the homeowners, and they chose to have the capacitor and the condenser fan motor replaced. I replaced the capacitor on the condenser unit and the condenser fan motor. I function tested the system and the system was operational. The system was running at the completion of service. No other major issues were found.
Increased the size of the flex duct to front bedroom to 9”. Added a 12x8x9 bucket and grille. Ran the 4” flex that was wyed to the supply plenum. Added a new 9” flex duct with new bucket and grille to the master bedroom. Ran the existing 6” and 9” ducts to the supply plenum. Built and installed a new return plenum with media cabinet inside. Sealed all connections with mastic and hardcast. Testing heating and cooling operation.
Heat check completed on a vertical air handler system. I did find that the static pressure is high and putting unwanted strain on the system components. No other major issues found.