Matt was awesome!! Not only did great work to ensure my system was running as it should, but gave me advice on additional maintenance that I could do between visits to keep my AC running smoothly. Thanks, Matt!
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Matt handled a scheduling problem (on my part) with kindness and grace and was accommodating of the stopgap solution. Upon my arrival he was all ready to go with an explanation, solution, and alternative options that proved insightful. He was very knowledgeable and explained the system in depth in a way that made it seem air conditioners were a genuine interest of his and answered all my questions in detail. I've officially fired Stans heating and air and yall are my new standard
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Service was excellent. Service technician was professional and explained in detail the work he completed. He is an asset to your company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Our technician Matt Fleischauer was prompt, thorough and completely explained what was needed. Excellent service!
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Matt was an excellent technician, friendly yet professional. He was very thorough and did an excellent job! Would be glad to have him service our unit again.
Response from Garner Heating & Air Conditioning Inc:
We are happy to hear you had a positive experience!
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Angel Tinoco and his assistant did an excellent job of making modifications to the duct work in our home. They were knowledgeable and efficient. I would recommend them to anyone requiring repair of duct work
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As I shared in Google everything went fine and smooth and communication was great.
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
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On arrival, I found that the system was not running with the thermostat on a call for cool. I went through the system and found that the run capacitor at the outdoor unit had failed across the HERM terminals. I went up into the attic and also found that the primary drain line was backed up and tripped the water safety switch. I installed a new outdoor run capacitor and new power surge protector at the outdoor unit. Installed all new wiring terminal connections and secured high voltage lugs. I cleaned and cleared the primary drain line and added in drain treatment solution to help ensure the system drains condensate properly from the evaporator coil to the downstairs bathroom sink. Cycled high voltage power to the system and checked over operation. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters had been recently replaced by the homeowner. At the condenser unit, I did find that the capacitor was below value. Options for repair were presented to the homeowner and Shaun chose to have the capacitor replaced and to sign up for our gold maintenance. I replaced the capacitor and function tested the system. The system is operational and was running at the completion of service. See attached tune-up checklist for additional details.
Installed new Lennox evaporator coil. Installed new liquid line filter drier in attic. Added extra foam block support on supply plenum. Sealed ductwork connections with mastic and hardcast. Pressure tested system with nitrogen and pulled vacuum. Cleared primary drain with CO2 and primed trap with water. Charged AC with R-410A refrigerant. Tested operation of system. Everything is working at completion of service.
Recovered refrigerant in the system. Replaced filter drier and replaced outdoor condensing coil. Pressure tested system and pulled a vacuum. Installed Surge Protector. Upon startup, realized compressor had shorted to ground. Recovered all refrigerant and replaced compressor. Pressure tested lineset and weighed in all new refrigerant and additional charge to meet manufacturer specifications. Everything is operational at this time.
AC cool check completed on one horizontal Trane unit. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specs. No major issues were found. The system was running at completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were clean and had been recently replaced by the tenant. I cleaned the condenser coil. The capacitor on the condenser unit was below value. Options for repair were presented to the homeowner. He chose to have the capacitor replaced today. I replaced the condenser capacitor and function tested the system. The system is operational and was running at the completion of service.
Spoke with the homeowner when I arrived. On system startup the outdoor condenser would make a loud rattling noise but he figured it had something to do with the movers the day prior having the house open the complete day. We went outside to take a look at the unit and I pulled the disconnect. The condenser fan motor began to shake turning off. I installed the disconnect back in and did verify the rattling noise. Will need to install a new condenser fan motor at the outdoor condensing unit to return the unit back to designed operation. I went over repair options with the homeowner and he chose to have the condenser fan motor replaced. I installed a new condenser fan motor, programmed the motor for rotation and speed rating, and cycled on high voltage power. Checked over operations and verified everything was operating within manufacturer specifications for operation. Everything was working at completion of service.
After diagnosing system, I found the critical issue being the torque booster. I visited with the homeowner over the phone about options for repair. He has decided to become our newest maintenance member and have the torque booster replaced today. I replaced the torque booster and cycled both thermostats to verify proper operation. The system is cooling at time of departure.
Performed an A/C tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. The return air filter is dirty. Secured outdoor compressor wiring and washed the outdoor coil. All UV lights and surge protection devices are working. System is operational at this time.
Air Conditioning Installation: Installed a new Lennox high-SEER AC system, including a variable-speed air handler and smart thermostat. Verified duct compatibility, balanced airflow throughout the home, and registered the unit for warranty on behalf of the homeowner.
Pumped down existing refrigerant to the condenser. Installed new Carrier evaporator coil with new TXV. Installed new liquid line filter drier. Pressure tested system with nitrogen and pulled vacuum. Built duct board transition between furnace and new coil. Rebuilt primary condensation drain. Cleared primary drain with CO2 and primed trap with water. Sealed connections with mastic and hardcast. Charged the system with R-410A refrigerant. Tested heating and cooling operation of system. Everything is working at completion of service.
Performed semiannual maintenance on one cooling system. Inspected all performance, mechanical and safety systems. Tested and verified everything was operating within manufacturer specifications for operation. Did find the static pressure to be high. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. Condenser coil was cleaned. No major issues were found. The system was running at the completion of service.
On arrival, I found that the outdoor fan motor was running but the compressor was not pumping any refrigerant. I diagnosed that the outdoor run capacitor had failed across the HERM terminals. I went over my findings with the home owner and he chose to replace the capacitor today. I installed a new run capacitor and all new insulated wiring terminals. Secured all connections and cycled high voltage power. Everything is working at this time.
On arrival, I found that the outdoor fan motor was running, however the compressor was not pumping any refrigerant throughout the refrigerant circuit. I tested the run capacitor and found that it had failed across the HERM terminal. I checked up in the attic and verified the air filter was not dirty and also tested the fresh air damper system as well. I went over my findings with the homeowner and they chose to replace the capacitor. Installed a new run capacitor at the outdoor condenser. Cycled high voltage power and checked over operations. Tested and verified refrigerant was operating at a 13°SH and a 13°SC value. Indoor air temp prior to leaving was around 80° at 80% humidity. I did let them know it would take some time to cool the house down as it has to remove all the heat and humidity from the home. Everything is working at this time.