Overall Experience
Quality
Price
Convenience
As I shared in Google everything went fine and smooth and communication was great.
Overall Experience
Quality
Price
Convenience
It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
Overall Experience
Quality
Price
Convenience
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The filter was replaced with a customer supplied filter. The blower wheel is clean. The wiring is tight and in good condition. The secondary drain line is piped in a way that would allow water to back flow into the secondary pan. The condenser fan motor and contactor are both in good condition. The condenser capacitor is within value. The refrigerant charge is within spec, and the condenser coil was cleaned. Options to upgrade the drain line and install a second safety switch were presented to the customer, and homeowner chose to have the safety switch installed. I added a safety switch to the secondary drain line so that water will trip the switch before it flows into the secondary pan. The system was function checked and is running at the time of departure.
AC Refrigerant Leak Repair: Fixed a refrigerant leak and recharged the AC system to restore its cooling capacity and efficiency.
AC Expansion Valve Adjustment: Adjusted a faulty expansion valve to optimize the AC system's cooling performance.
Cool check completed on a horizontal gas system. Cleared and treated the drain line. Checked the float switch and it is operational. The blower wheel is clean. Condenser coils are clean, and the refrigerant levels are within range. I did find that the capacitor is starting to fail. Presented my findings to the homeowner and they decided to have the capacitor replaced today. Completed repair and cycled the thermostat. The system is operational upon departure.
Upon arrival, the customer stated that the outdoor unit was making a humming sound. I verified the blower motor was running. Proceeded outside to inspect the heat pump and discovered that the capacitor has failed. Presented the customer with options to replace the capacitor, and they have decided to move forward with the repair. Replaced the capacitor, and verified the unit was cooling.
Cool check completed on a horizontal gas system. Replaced 4" media filter. The drain line was cleared and treated. Condenser coils clean. No major issues were found, and the system is operating properly at this time.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The air handler and blower wheel are clean. The drain line was cleared and treated. The wiring is tight and in good condition. The condenser fan motor and contactor are in good condition. The capacitor for the condenser is within value. The refrigerant charge is within factory specifications. The condenser coil was cleaned. No major issues were found, and the system is running at the time of departure.
On arrival the customer stated that the outdoor unit would not turn on. I performed a diagnostic on the system and found that the outdoor capacitor had failed. I informed the homeowner, and he chose to have the capacitor replaced at this time. After I replaced the capacitor, I cycled power at the thermostat and the system is now operational.
Installed ductless system. Mounted wall bracket and installed line hide. The electricians ran high voltage and installed a disconnect. Pressure tested and pulled a vacuum on the copper line set. Verified system operation.
On arrival the customer informed me that his thermostat is on and the system is working but he is unable to change the temperature setting or mode setting on the thermostat. I checked all the wiring and confirmed everything is nice and tight. I then confirmed the thermostat is receiving the proper 24 volts. I offered a replacement T6 thermostat to the customer and he chose to have it replaced at this time. I installed the new thermostat and cycled power. No other major issues were found, and the system is operational at this time.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was cleared and treated. The blower wheel is clean. The filter was replaced with a homeowner supplied filter. Low voltage wiring was tightened on the furnace control board terminal block. The condenser coil is clean. The condenser fan motor and contactor are in good condition. The capacitor is within value and the refrigerant charge is within factory specifications. The electrical panel on the condenser unit was treated with JS insecticide to combat ants. No major issues were found, and the system is running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. The drain line was piped in a way that prevented effective clearing. I did clear the drain as well as I could, and flow tested it with water. I also treated the drain. There is no safety float switch installed. The blower wheel is clean. Low voltage control wiring was tightened. The insulation around the suction line at the evaporator coil was loose and causing the line to sweat so I taped the insulation back together. The condenser fan motor and contactor are in good condition. The condenser capacitor is within value and the refrigerant is within factory specifications. Condenser electrical panel was treated with JS insecticide to keep ants away from the electrical wiring. I also cleaned the condenser coil. No other major issues found.
Performed service diagnostic. Diagnostic found that the condensate drain line was clogged. Water was running out of the secondary drain line. The drain line was not draining well due to lack of slope and there was no way to effectively clear or treat the drain line. Options for repair were presented to the customer and she chose to have the drain re-piped today. I cut out the old section of drain line and cleared the drain. I rebuilt the section with a trap and vents to allow for good water flow and for clearing the drain. I also insulated the drain line. I then flow tested the drain with water and treated the drain. System was running at the time of departure.
On arrival, the customer informed me that her air handler was leaking water. I performed a diagnostic on the system and found that the primary drain line by the condenser was blocked by mud which was preventing the water from draining out. This caused water to back up into the primary drain pan and spill out. I cleared and treated the drain line and tested it with a gallon of water. No other major issues were found and the system is operational at this time.
I performed an evaluation over the system and discovered the following: the drain line is clogged, and the contactor is pitted and charred. I cleared the drain with pressurized nitrogen and followed it up with a gallon of hot water. Everything is clear and flowing properly now. System is in working order at completion of appointment.