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Our technician Matt Fleischauer was prompt, thorough and completely explained what was needed. Excellent service!
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Matt was an excellent technician, friendly yet professional. He was very thorough and did an excellent job! Would be glad to have him service our unit again.
Response from Garner Heating & Air Conditioning Inc:
We are happy to hear you had a positive experience!
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Angel Tinoco and his assistant did an excellent job of making modifications to the duct work in our home. They were knowledgeable and efficient. I would recommend them to anyone requiring repair of duct work
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As I shared in Google everything went fine and smooth and communication was great.
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
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AC cool check completed on three year-old horizontal Carrier system. Drain line has been flushed and treated. Condenser coils have been cleaned. I found that the outdoor torque booster was starting to fail. I presented repair options to the homeowner and they chose to have the repair completed today. I replaced the torque booster and function checked the system. All other mechanical and electrical components of the system are within manufacturer specs. No other major issues were found. The system is cooling properly at time of departure.
Performed A/C tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Replaced the return air filter. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the furnace and washed the outdoor coil. I replaced the high voltage wire nuts with a Wago wire connector. I found that the thermostat screen is fading and is hard to read. I presented repair options to the homeowner. No other issues were found. The system is operational at this time.
AC cool check completed on 2021 horizontal Carrier furnace system. I found a small gas leak in the attic and fixed it. I tested the static pressure, which was .54. I found that the condenser capacitor was below manufacturer specs. I presented repair options to the homeowner and they decided to replace the outdoor capacitor. I completed the repair and function tested the system. All other mechanical and electrical are within manufacturer specs. The system is cooling properly at this time.
Whole Home Generator Installation: I installed a whole home generator to provide the homeowner with a reliable power source during outages. With a focus on seamless integration, I ensured uninterrupted power supply to essential household systems, offering security and peace of mind.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. Air filters were replaced with client supplied filters. I cleaned the condenser coil. I found the condenser fan motor showed signs of overheating. Options for repair were presented to the homeowner and he chose to have the condenser fan motor replaced and to install surge protectors on the furnace and condenser unit. I replaced the condenser fan motor and installed surge protectors on the furnace and condenser unit. I function tested the system and the system was operational. No other issues were found. The system was running at the completion of service.
Performed AC cool check and checked the electrical, mechanical, safety, and performance of the system. I cleared the drain line and flow tested the drain with two gallons of water. I also treated the drain line. I replaced the air filter with a filter supplied by the homeowner. Condenser coil was cleaned. I found the condenser fan motor showed signs of overheating, and the capacitor for the condenser unit was below value. I presented repair options to the homeowners, and they chose to have the capacitor and the condenser fan motor replaced. I replaced the capacitor on the condenser unit and the condenser fan motor. I function tested the system and the system was operational. The system was running at the completion of service. No other major issues were found.
Increased the size of the flex duct to front bedroom to 9”. Added a 12x8x9 bucket and grille. Ran the 4” flex that was wyed to the supply plenum. Added a new 9” flex duct with new bucket and grille to the master bedroom. Ran the existing 6” and 9” ducts to the supply plenum. Built and installed a new return plenum with media cabinet inside. Sealed all connections with mastic and hardcast. Testing heating and cooling operation.
Heat check completed on a vertical air handler system. I did find that the static pressure is high and putting unwanted strain on the system components. No other major issues found.
Performed heat check. Checked electrical, mechanical, safety and performance of the system. I cleared the drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was recently replaced and still in clean condition. The surge protection and system sterilizers are operational. No major issues were found, and the system was running at the completion of service.
Winter Heating System Maintenance: Performed a winter-focused maintenance service, including inspecting the furnace heat exchanger, replacing the air filter, testing ignition systems, and verifying carbon monoxide levels. These proactive measures ensure safe and efficient heating throughout the colder months.
UV Air Purification System Installation: A homeowner seeking enhanced air quality chose a UV air purification system for their residence. We strategically positioned the unit for maximum coverage and meticulously integrated it into the existing HVAC system. This advanced solution eradicates harmful pathogens and airborne particles, creating a healthier living environment.
Performed heater tune-up. Checked electrical, mechanical, safety and performance of the system. The filters were replaced with customer supplied filters. The drain line was cleared and treated. No major issues were found, and the system is running at the completion of service.
Heating maintenance completed on 4-year old electric heat system. No major issues found at this time.
Air Duct Cleaning and Sealing: A client reported excessive dust in their home and weak airflow in some rooms. We found that debris and mold growth inside the ducts were restricting airflow. After thoroughly cleaning and sealing the ducts, we improved both air quality and airflow. The homeowner was advised to schedule annual duct maintenance to avoid similar issues.
Performed the heater tune-up on a Carrier gas system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I replaced the high voltage wire nuts with a Wago wire connector. I also replaced the return air filter. I checked the static pressure of the system and found that the fan speed was set to deliver roughly 1800 cfm on a 5-ton system. This air flow is good for this size system, but the total static pressure reading is .83 which is high. No other major issues were found, and the system is operational at this time.