It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
Overall Experience
Quality
Price
Convenience
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil clean. System sterilizers and surge protection are operational. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed cooling maintenance. Checked electrical, mechanical and performance of the system. Cleared and treated drain line and washed condenser coil. Found the outdoor condenser fan motor showing signs of overheating. No other major issues found. Presented customer with options to repair. Customer chose to have the fan motor replaced today. Completed repair and everything is on and running at this time.
Performed service diagnostic. Diagnostic found that the condenser unit had not been wired in for low voltage. Service valves on the condenser unit are also closed. Wiring was corrected/finished and the service valves were opened. System was function checked and is now operational. Electrical disconnect confirmed in and on. System was running at the time of departure.
AC repair visit. Customer required air conditioning repair as their compressor had failed. Replaced the compressor and the compressor wire harness. Removed and installed new filter dryer. Pressure tested with nitrogen and used Microleak Detector. Pulled a vacuum on the copper line set. Charged system to factory specifications. Verified system operation and everything is working at this time.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on. Electrical heat strips confirmed on and operational. System was set to customer’s desired settings and was running at the time of departure. Please see attached checklist for full tune-up details.
Performed semiannual maintenance one propane fired heating system. Inspected all Performance, Mechanical and Safety Systems. Turned heating system on and allowed system to run. Heard the smoke alarm in the main house go off and noticed my propane pressures for the LOW STAGE were double what they should be. Adjusted pressures for optimal firing and found everything to be operating at this time. Changed one 16x25 F100 filter that the homeowner supplied.
Performed service diagnostic. Diagnostic found that the capacitor on the condenser unit had failed. Options for repair were presented to customer and they chose to have the capacitor replaced. Repair was completed. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed maintenance on the AC system. I found a clogged primary drain which I cleared treated. Also cleaned drain pan and then tested water flow. I also found growth in the coil cavity. On the outside system, I found that the condenser fan motor had overheated, and the capacitor was below value. The client opted to have the capacitor changed today. Repair completed and condenser washed off. System operational.
Diagnosed clogged drain. I cleared and treated the drain. Also treated the drain pan and poured a gallon of water down the drain to confirm it was draining. I checked charge with no issues. The condenser capacitor was low, and I also found growth in the air handler.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. Some mold was found inside the air handler. Condensate drain lines did not have a safety switch. Options for repair were presented to customer and they declined all repairs at this time. Electrical disconnect confirmed in and on. System was running at the time of departure.
Performed AC cool check. Checked electrical, mechanical, safety, and performance of the system. No major issues were found. Drain line cleared and treated. Condenser coil cleaned. Electrical disconnect confirmed in and on. System was running at the time of departure.
Installed a 22,000 BTU High Wall Ductless system in the garage. Ran new line set and condensate drain line. Also ran new control wiring and added surge protection. Ran wall penetration and line set in line hide. System operating at this time.
Performed heat check. Checked electrical, mechanical, safety, and performance of the system with no major issues found. Drain line cleared and treated. Condenser coil clean. Electrical disconnect confirmed in and on. System is running at time of departure.
Performed AC tune-up and everything is working at this time. Replaced media filter as well. See attached checklist for full tune-up details.