Matt was awesome!! Not only did great work to ensure my system was running as it should, but gave me advice on additional maintenance that I could do between visits to keep my AC running smoothly. Thanks, Matt!
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Matt handled a scheduling problem (on my part) with kindness and grace and was accommodating of the stopgap solution. Upon my arrival he was all ready to go with an explanation, solution, and alternative options that proved insightful. He was very knowledgeable and explained the system in depth in a way that made it seem air conditioners were a genuine interest of his and answered all my questions in detail. I've officially fired Stans heating and air and yall are my new standard
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Service was excellent. Service technician was professional and explained in detail the work he completed. He is an asset to your company.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Our technician Matt Fleischauer was prompt, thorough and completely explained what was needed. Excellent service!
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Matt was an excellent technician, friendly yet professional. He was very thorough and did an excellent job! Would be glad to have him service our unit again.
Response from Garner Heating & Air Conditioning Inc:
We are happy to hear you had a positive experience!
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Angel Tinoco and his assistant did an excellent job of making modifications to the duct work in our home. They were knowledgeable and efficient. I would recommend them to anyone requiring repair of duct work
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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As I shared in Google everything went fine and smooth and communication was great.
Response from Garner Heating & Air Conditioning Inc:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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It's been quite a while since I've observed such a customer-centered strong work ethic! And that includes every single person I interacted with every single time--from the phone conversations, the in home estimate, the technical work to the final "customer satisfaction" follow up visit. (By the way, who does that!) Speaking of the follow up visit...I am especially grateful to Ryan! We discussed that I needed more storage space in the attic, and he took time to explain what I needed to do using 2x4s and my plywood pieces. He had to go to the shop to get a stapler gun to better secure part of (?something :0). When he returned he had 2x4s, a circular saw and nail gun. He said if I was okay with it he would create my additional attic storage space. WHAT!!!! He had the pieces cut and installed within about 30 minutes! I was already so happy with everything and everyone, but this put a huge "WOW!!" in my head! So, because of Ryan, I have to add "kindness" and "generosity" to my description of this company and its employees!
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Performed heater tune-up on a Carrier heat pump system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the air handler. Verified the outdoor compressor wiring is secure and washed the outdoor coil. I did find the blower wheel has some biological growth. No other issues were found. The system is operational at this time.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. The air filter was clean and had been recently replaced by the homeowner. The surge protectors and system sterilizers are operational. No major issues were found. The system was running at the completion of service.
Heat check completed on a vertical heat pump system. Drain line was cleaned and flushed. Condensing coils were cleaned. All mechanical and electrical components were checked and found within manufacturer specifications. No major issues were found. The system is heating properly at this time.
Heat check completed for one horizontal gas system. Drain line was flushed and treated. Flame sensor was cleaned. All mechanical and electrical components were checked. I did find the static pressure of the system is higher than factory specifications. No other issues were found. The furnace is heating properly at time of departure.
Performed heater tune-up on a Carrier gas furnace system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I replaced the high voltage wire nuts with a Wago wire connector. As I was finishing the tune-up on the furnace I did notice the roof has a small water leak by the dryer vent penetration. No major issues were found. The system is operational at this time.
Performed heat check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filter was replaced with a client supplied filter. No major issues were found. The system was running at the completion of service.
Heat check completed on a horizontal gas system. Flame sensor was cleaned. Drain line was flushed and treated. I adjusted the gas pressure. No major issues were found. The system is heating properly at time of departure.
On arrival, I found that the system was not running with the thermostat on a call for cool. I went through the system and found that the run capacitor at the outdoor unit had failed across the HERM terminals. I went up into the attic and also found that the primary drain line was backed up and tripped the water safety switch. I installed a new outdoor run capacitor and new power surge protector at the outdoor unit. Installed all new wiring terminal connections and secured high voltage lugs. I cleaned and cleared the primary drain line and added in drain treatment solution to help ensure the system drains condensate properly from the evaporator coil to the downstairs bathroom sink. Cycled high voltage power to the system and checked over operation. Everything is working at this time.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters had been recently replaced by the homeowner. At the condenser unit, I did find that the capacitor was below value. Options for repair were presented to the homeowner and Shaun chose to have the capacitor replaced and to sign up for our gold maintenance. I replaced the capacitor and function tested the system. The system is operational and was running at the completion of service. See attached tune-up checklist for additional details.
Installed new Lennox evaporator coil. Installed new liquid line filter drier in attic. Added extra foam block support on supply plenum. Sealed ductwork connections with mastic and hardcast. Pressure tested system with nitrogen and pulled vacuum. Cleared primary drain with CO2 and primed trap with water. Charged AC with R-410A refrigerant. Tested operation of system. Everything is working at completion of service.
Recovered refrigerant in the system. Replaced filter drier and replaced outdoor condensing coil. Pressure tested system and pulled a vacuum. Installed Surge Protector. Upon startup, realized compressor had shorted to ground. Recovered all refrigerant and replaced compressor. Pressure tested lineset and weighed in all new refrigerant and additional charge to meet manufacturer specifications. Everything is operational at this time.
AC cool check completed on one horizontal Trane unit. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specs. No major issues were found. The system was running at completion of service.
Performed AC cool check. Checked the electrical, mechanical, safety, and performance of the system. I cleared the condensation drain line and flow tested the drain with two gallons of water. I also treated the drain line. The air filters were clean and had been recently replaced by the tenant. I cleaned the condenser coil. The capacitor on the condenser unit was below value. Options for repair were presented to the homeowner. He chose to have the capacitor replaced today. I replaced the condenser capacitor and function tested the system. The system is operational and was running at the completion of service.
Spoke with the homeowner when I arrived. On system startup the outdoor condenser would make a loud rattling noise but he figured it had something to do with the movers the day prior having the house open the complete day. We went outside to take a look at the unit and I pulled the disconnect. The condenser fan motor began to shake turning off. I installed the disconnect back in and did verify the rattling noise. Will need to install a new condenser fan motor at the outdoor condensing unit to return the unit back to designed operation. I went over repair options with the homeowner and he chose to have the condenser fan motor replaced. I installed a new condenser fan motor, programmed the motor for rotation and speed rating, and cycled on high voltage power. Checked over operations and verified everything was operating within manufacturer specifications for operation. Everything was working at completion of service.
After diagnosing system, I found the critical issue being the torque booster. I visited with the homeowner over the phone about options for repair. He has decided to become our newest maintenance member and have the torque booster replaced today. I replaced the torque booster and cycled both thermostats to verify proper operation. The system is cooling at time of departure.