Called out today due to no heat. Upon arrival fan would run but the heat strips would not. Found that the thermostat has failed. Gave options for programmable vs client supplied. She ran across the street and grabbed a non programmable stat and had me install it for her. She’s lived in the home for a year and has yet to have preventative maintenance performed. Educated her on the importance of annual maintenance. Enrolled in maintenance agreement and applied member discount to todays repair. Installed thermostat and cycled system on heat and cooling. Went through the system and found that the capacitor in the condenser is below manufacture specifications. Gave options for preventative repairs but she is going to wait until maintenance. Equipment is operating at this time. Jeff is coming out to give options for replacing the 24 year old machine. Thank you for always choosing Total Air!