Overall Experience
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Overall Experience
Quality
Price
Convenience
Got us up to almost $900 before he was done. Called another company to take a look. Said the guy wired the equipment incorrectly and got everything running for just a trip charge. Terrible experience!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jason Dorris is, without question, the best possible representative for your company. He is knowledgeable, personable and courteous. It was a pleasure to do business with him. Hope all your employees are as fine as Jason.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tech knew right away what the issue was. Fixed in under an hour with a fair price. I signed up for their annual maintainence package as well. These guys are legit.
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Excellent service and professional appearance Very knowledgeable and courteous
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival customer told me the ac unit was not cooling or heating. I turned On the unit in heating and it will kick on and off at the condenser. I put it in cooling and unit ran but low on Freon had to add 2 pounds of 410A. I got the number where it should be in cooling. But it in cooling and the number where equalized. I tried to slam the revising valve back and fourth and it would not move. The revising valve is bad
Customer concerned about unit not cooling. Checked thermostat and blower motor operation. Located clogged drain line. Located safety float switch Tripped with water. Cleaned vacuumed drain pan and drain line. Added solvent to prevent future clogs. Unit is cooling well and drains at this time. Customer declined TAPS membership at this time.
Performed preventative maintenance on the system. Changed filter, cleaned drain, checked coils, tested/inspected all electrical components, checked refrigerant pressures, and tested operation of the system as a whole in both heating and cooling modes. The system is currently operating correctly. I did recommend adding a UV light to prevent the unit from developing growth with in it as almost all units do. Customer agreed it would be a good idea so I installed that while here. This maintenance is now complete the system is currently operating correctly.
Arrived at customers house for system Check. On arrival customers showed me to air handler in basement. Check Delta T in delta T was of acceptable range. Checked under evaporator coil and saw some blockage. Filter was very dirty. Customer is not there all the time. Opened up cabinet and saw bio girls on top of evaporator coil, blower motor, and some wiring. Saw dirt in blower wheel. Talk to customer about IAQ 2000. Told customer to keep unit going efficiently and healthy for the home we should definitely get these upgrades. Gave customer literature and sent customer estimates. Next went outside to condenser unit. Hooked up gauges and unit was showing proper pressures and readings. Unit was starting rough on Startup. Got Aunt M and unit was over a on Startup. Pointed this out to customer and told customer we should get a hard start kit on this unit to ease start up. Customer agreed. Install hard start kit and you and it was about 11 amp slower on Startup. Customer happy with results. Pr
Complete member tune up. Inspect all electrical components. Test amps and volts. Delta T measures at 20 degrees. Ensure system is running in both heat and cool modes. A picture of the evaporator coil was uploaded into ST. I noticed biological growth buildup in the cabinet. I offered the customer our elite up light. Customer accepted and installed at time of maintenance. The fans run cap was also very low and terminals were rusted. I offered the customer a mini turbo 200 and accepted. Cap installed at time of maintenance. At condenser checked pressures, temps, amps and volts. System is running in good condition. Customer satisfied!
Upon arrival customer showed me an ac system in the attic that needed tuned up. The evap coil is clean. Cleared condensate with nitrogen and water. Checked the system for proper amp and voltage. Checked the run capacitor and it is in good readings. Went to the condenser checked for proper amps and voltage. The compressor was over amping and found the wire at the capacitor burnt. Cut the wire and reconnect it to the capacitor. Recommend a hard start and customer denied at this time the capacitor is in good reading. Corey to come out and give an estimate on replacement.
Performed preventative maintenance on the systems Cleaned drain, checked/ cleaned filters, tested/inspected all electrical components, checked refrigerant pressure, tested operation of both systems as a whole in both heating and cooling modes. I found that the capacitor on the Maine unit was weak so we replaced this I also found both supply and return plenum to be leaking air. I also found that there is some dirt starting to form in the evaporator. We will provide an estimate to correct both of these things.
Please print and mail a copy of invoice to home owner! Completed maintenance 1 for homeowner. Checked all electrical components for volts and amp draw. Tested em back up heat kit in airhandler. All components are within factory spec. Capacitor tested ok. Charge within normal range for both cool and heat pump modes. Vaccuumed drain line as well. Home owner. signed up for maintenance program instead of one time tune up. Home owner also purchased a pure x UV light system with a life time equipment warranty. I installed the pure x system as well as sanitized blower compartment. Leaving system draining and operating properly at this time.
System not running on arrival. Upon inspection the secondary drain pan was full of water and the secondary float switch was tripped. Noticed there was no primary switch and offered this to the customer but they declined. We cleared out the secondary drain pan leaving no water behind. Nitrogen and a vacuum was used to clear the drain. Customer also approved a drain solvent treatment. Drain treatment was held for 20 minutes and after releasing was flushed with water. Customer is now cooling. Customer satisfied!
Arrived on site and changed out the filter drier on this system. I pumped down the refrigerant into the condenser so none had to be added. I ran nitrogen through the line sets to blow out any plug or restriction before pressure testing and evacuating the system. The customers thermostat had failed so we changed that out as well while there. I tested operation of the system in cooling mode we have a 7.5 degree sub coil with an 18.5 degree Temperature split. This system is operating correctly repairs are now complete.
Found system not cooling due to old batteries being installed on the thermostat. Installed new batteries and got system to begin to run. While I was here I found a contactor that was failing that we went ahead and replaced for the customer. I also found that the pressures on the system were extremely high, airflow was slightly restricted but not enough to cause such a high discharge pressure. I found a restricted filter drier and the customer told me she had the coil cleaned about a year back and it’s showing symptoms that a proper vacuum was not pulled on the system. Moving forward I am emailing an estimate over for a new filter drier installed that will include blowing nitrogen through the line set and pulling a proper vacuum on the system. System is cooling at this time.
Performed routine maintenance on two complete mini split systems. Checked temps pressures drain lines amps volts coils filters etc. found system for Living room and kitchen 2 pounds low on refrigerant recommend leak search and repair Customer is just adding refrigerant and does not want to go forward with leak search at this time 10/20/21 Returned to customers home to perform leak search. I used my leak detector. Went inside and checked both heads for a leak in the coil and there was none. Went outside to the condenser and checked the whole coil and no leak. Pulled both side of the line set covers off and performed leak search on the line set in the back of house and no leak. Then I performed the leak search in the head in the front of house which is the living room and found a union leak on the liquid line side. I took 2 box wrenches and tighten the union. Put my leak detector back up to the line and no more leak. I fixed the leak and add about 2 pounds of Freon.
System not cooling due to being critically low on refrigerant. The system is 13 years old and I’m recommending system replacement due to cost of performing a leak search, replacing whichever coil the leak is found in and purchasing all new refrigerant. The best option is to install a new system and get a fresh 10 year warranty instead of paying for repairs and putting a hand aid on an older system. If customer wants to move forward with repair I built a quote for the cost of completing the full repair. This is an estimate since it can be either in the evaporator coil or the condenser coil. Corey is scheduled today to give a free estimate to customer. Left system in same condition as arrival.
No answer. Office to call and reschedule 10/8/21 Upon arrival customer told me the ac was not running. There is a condensate pump that had no power to is. I checked all the breakers and and nothing was tripped. I unplugged the condensate pump from the wall and plugged it in the bathroom with a customer supplied extension cord. The pump kicked on and ac was running. The system is very old and customer wants Corey to come out and give an estimate. The evap coil is really dirty. If they don’t go with a new system I recommend a pull and clean. If we do a pull and clean there is no guarantee on system because is is really old and rusty