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Arionna is an outstanding representative for Total Air! I received the exact information I needed to make a wise choice in my property purchase! I highly recommend Total Air to everyone I meet; and, Arionna made a great impression on not only me; but, also my realtor and members of the building’s Board!
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Got us up to almost $900 before he was done. Called another company to take a look. Said the guy wired the equipment incorrectly and got everything running for just a trip charge. Terrible experience!
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Jason Dorris is, without question, the best possible representative for your company. He is knowledgeable, personable and courteous. It was a pleasure to do business with him. Hope all your employees are as fine as Jason.
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Tech knew right away what the issue was. Fixed in under an hour with a fair price. I signed up for their annual maintainence package as well. These guys are legit.
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Excellent service and professional appearance Very knowledgeable and courteous
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Customer complaint inspector said heat pump was not working. Upon arrival located air handler in closet and condenser out back. Calibrated and tested thermostat. Cycled heating electric heat strip would kick on but heat pump would not. Customer stated he believes it’s the thermostat. Went to the condenser gained access to electrical. Measured voltage at defrost board ( got 24v from common to w2 and 24v from common o) system still will not run in heat pump mode. Ruled out thermostat jumped out w2,o and g still have 24v at the defrost board. Will need to replace defrost board for heat pump to work. Tested cooling system is operating normally in cooling. Went to get warranty defrost board. Replaced faulty defrost. Cycled heating same issue reversing valve had 24v. Found thermostat to be faulty. Replaced faulty thermostat. Inspected wiring and found at the air handler and condenser had o tied into r, r tied into o. Found thermostat wire was broken in many places. Repaired and rewired
Arrived at customer's house for 2 condenser 4 head Ductless split system tune up. On arrival checked units on east side of the house. Neither was cooling efficiently. Went outside to condenser and unit was freezing up on discharge side. Unit was low freon. Showed to customer and suggested we fill with freon. Customer agreed. Added 2 lbs and units now cooking dine. Both units could use cleanings. Customer has been doing dusty house work and leaving units on. Next checked units on Westside of the house. This unit has had a leak check before period units are not producing proper Delta T. Went outside to condenser and hooked up gages and gages showed low free on. Due to us not doing this install and not being sure of a proper install I am suggesting Every single connection be week chat. Not sure if the installers were using proper torque wrench settings or if they made connections properly. With this unit already having a leak check and I'm seeing low free on now I do not trust any conn
Called out today to perform a precision tune up. Home does not have electricity so I could run the machine. However the system is 11 years old and the coil is even older. This system is out of warranty and at the end of its lifespan. Replacement will be soon. Thank you for always choosing Total Air.
Arrived at customer's house For system inspection. On arrival customer showed me to air handler in attic. Open cabinet and inside air handler was clean. Unit Is equipped with a pure Air UV bulb. Fan was clean. Evaporator coil was clean. All float switches are working at this time. Vacuumed out Condensate line. Could hear good vacuum From air handler. No water scene and condense reservoir. Unit is producing proper Delta T. Next went to condenser. Opened up electric cabinet and tested components. Contactor sending proper voltage. Capacitor is below acceptable value. Pointed out To customer and Explain what a capacitor does. Suggested customer replace. Customer agreed. Replace capacitor and unit now running fine. Is showed work to customer and customer is happy with work performed. Gave report to customer And customer is pleased. Collected payment and signature and left. Thank you for choosing Total Air!
Customer concerned about unit not heating properly. Checked thermostat calibration and filter location. Customer has replaced filter. Checked low voltage wiring and checked wiring connections. Checked the program in thermostat. Located thermostat not setup properly. Checked settings for heat pump condenser unit single stage heat strip. Test unit in heat and cooling. Unit is cooling well and heating properly. Recommend new Taps membership to reduce cost and annual preventative maintenance inspections. 1 yr 2 inspection Customer has approved for 1 yr preventative maintenance agreement
Removed all old mini splits copper and wiring started to install new units line hide will return tomorrow to complete installation. Installed all new meaning to Beashea mini split heads one 6000 BTU in bedroom one 18,000 BTU in living room and one 6000 BTU in kitchen installed all new refrigerant piping all new communication wire all Hide tested all drains accordingly and started system up and charge to factory spec system held pressure over 400 psi G and I can below 500 µm Wired contracting was out and ran as a dedicated circuit on 25 amp breaker for system walked customer through and how to operate their brand new HVAC system customer paid balance in full job is complete
UV sterilization 11/29 Upon arrival to quoted repair I was shown to an A/H unit that needed a pull and clean on the blower assembly and the installation of a Pure Air X. Pulled out blower motor and fully cleaned and sanitized. Put blower motor back and installed new Pure Air X and checked function.
Customer complaint of air coming from supply plenum. Upon arrival customer showed me where unit is and the concern he has due to selling the property. Upon inspection found no leaks or breaks in the supply plenum. Went into attic and found no leaks or breaks in the plenum where the flux duct connects. Turned indoor fan on and noticed a Cobb Webb moving by the supply plenum. Air handler is vertical on a stand that draws the return air through the door. Inspected again while unit was running saw no loss in air flow or air escaping the plenum. Found nothing wrong with plenum or duct work. System is working to factory standard
Complete warranty evaporator coil replacement. I found the system almost empty of refrigerant when I got on site. I informed the customer we will have to add (7) lbs of 410a to the system after the repair is made. I removed the old coil and replaced with the new OEM coil. After brazing the line-set back into the system I performed a pressure test to 350 psi to ensure no leaks. I also performed a vacuum test to ensure a clean line-set. A new filter drier was not needed on this repair as the existing filter drier is located in the condenser where the remaining refrigerant was locked out at. I added (7) lbs of refrigerant to the system and started the system up. Cycle and inspect equipment. Left system in good working order.
Arrived at customer's house force system not cooling. On arrival customer showed me to air handle the unit. Tested for power and none was detected. Customer had the unit shut off at the breakers and forgot. Turn breakers back on and went upstairs. Unit was still not turning on. Checked the condensate line float switch reservoir and found water. Show to customer. Suggested customer get condensate line vacuumed out. Customer declined. Customer insisted he do it himself. Customer vacuumed out line and I verified Good suction from air handler. Suggested customer get drain solved treatment. Customer declined. Explain how our drain solve treatment came with a longer warranty and what it did to the PVC condensate line. Customer still declined. Talk to customer about biography, and our UV light. Gave customer literature. Suggested customer sign up with plan if he will not take any preventative measures. It will make our trips out here cheaper. Customers not interested in plan at this time.
Called out today due to no cooling. Upon arrival air handler was running but the condenser was not. The contactor was so heavily pitted that it would not allow power to pass through the condenser. Since the condenser was not running the machine was not able to remove heat from the home. Educated client on the importance of annual maintenance as well as member discounts on trip, repairs and replacement. Enrolled in maintenance agreement and replaced contactor. Checked electronics and motor components to ensure equipment is operating within manufacture specifications. Capacitor was within tolerance, refrigerant pressures were okay and the amperage was within specs at the condenser. However the air handler had an abundance of bacterial growth which is impacting the airflow through the evaporator coil and putting stress on the blower motor. Client is fully aware that the machine is 18 years old which can and will fail at any time. He would rather invest into repairs than replaceme
Called out today due to no cooling. Upon arrival systems had no power going to them. Both the inside and outside breaker were tripped. Reset breaker and tested system. System is operating properly at this time. I highly recommended adding a surge protector to the condenser to help protect against surges and unwanted repair costs. Did not charge to reset breaker, only member pricing trip. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. Measured the temperature drop across the coil. Outside I vacuumed the drain port. Foam cleaned the condenser unit and wiped down exterior. Equipment is operating properly at this time. I did notice that the condenser was not equipped with a surge protector. I highly recommended adding one due to the high level of surges and lighting in the area. If you were to ever be hit with a surge and it damages the outdoor unit the manufacture of the surge protector will cover up to 7,500$ Of damages that the AC manufacture will not. Renewed maintenance agreement. Thank you for always choosing Total Air!
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Checked blower motor operation and inspected evaporator coil condition. Checked safety float switch and inspected drain line. Checked outside condenser unit. Checked start up components and checked refrigerant pressure. The unit is running with low refrigerant pressure. Checked for leaks and located leaking evaporator coil in air handler unit. Heard hissing for coil. Leak detector has confirmed leak. Needs evaporator coil replacement in warranty Suggest to adding refrigerant to keep unit cooling properly. Recommend Taps membership to reduce cost and annual preventative maintenance inspections. Goodman Model # Aspt39c14ba Serial # 1908016528 Warranty Evaporator coil. Follow up on Monday
Customer concerned about unit not cooling. Checked thermostat calibration and filter location. Thermostat set to off position. The thermostat is working properly and inspected wiring. Restart and set to cool on thermostat. Checked blower motor operation and inspected condenser unit operation. Unit is running and cooling properly. Recommend 1 yr Taps membership preventative maintenance inspections Customer approved for Taps membership. Gave customer new membership folder.