I was impressed with Casey and his assistant. They worked very hard and were well versed on the unit.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Fantastic response from the moment I called to work completion. Also kudos to the Total Air team for hiring the single best Mitsubishi mini-split tech I've met or worked with to date, Jess Session. She absolutely understands this unique equipment inside and out and is able to communicate how it functions and how to optimize its use in a fashion and level that's beyond anyone who's ever serviced our system. Even better, she listens, she's patient, and she does what it takes to get clients back to 100% happiness. Thank you.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technician on time, serviced our system and explained his findings with us. Tech was knowledgeable, professional and courteous.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arionna is an outstanding representative for Total Air! I received the exact information I needed to make a wise choice in my property purchase! I highly recommend Total Air to everyone I meet; and, Arionna made a great impression on not only me; but, also my realtor and members of the building’s Board!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Complete pull and clean of blower assembly. I individually cleaned the blower wheel, blower housing and the motor and wires. I installed a new mini turbo x capacitor for the fan. Cycle and inspect equipment. Left system in good working order. Thank you for choosing Total Air!
Completed pma. Customer has been having issues with system freezing. Found this being caused by a restricted metering device. We will need to order, return and replace piston. Clear line set. And replace liquid line drier. Office will need to verify warranty and call with pricing and availability. Customer would also like a price for a 5kw heater at that time as system has never had one installed.
Upon arrival customer showed me AC unit in closet that need a tuneup. Took off the door panels checked all amps and volts. Make sure all wire connections were tight. The evaporator coil was clean. The customer has a pure air X already. Please order customer new EAC filters 12 x 20 x 1. Recommend drain solve and customer declined at this time and will do it next time. Went to the condenser checked all amps and volts and systems running good. Customer renewed membership
Jess – pulled apart the blower, housing cabinet and placed the mini split bib kit around coil and blower housing. Used blew cleaner on blower wheel and water on evaporator coil to flush everything out. Once blew cleaner sat on blower wheel long enough used garden hose to shoot all of the debris off of the blower wheel until clean. Flushed drain line and proceeded to do the same exact thing on the other mini split head. Set both of the temperatures back to 75° on auto. Got temperature differential on each unit. Both mini splits are cooling properly at this time. . Jake- Disassembled main AH blower wheel in attic. Once cleaned I reinstalled the blower and ensured it is working properly. Replaced Contactor and added drain solve. Flushed the drain line until it was clear water. Installed the float safety switch and ensured it is working correctly. Materials added for SS2 float switch and Contactor Added estimate for mini split UV Lighting.
I return to replace the primary water overflow safety device. Once install high testers, the switch out to ensure that the unit cuts off whenever the switch contacts deactivate it.
Upon arrival to system inspection I was shown to an A/H unit located up above the garage in the attic space. The homeowner had stated that the home just had very major renovations and she was worried the system had pulled in dust/debris. Upon inspection I took panel doors off the unit, and inspected the evaporator coil, blower housing, evaporator drain line and the general cleanliness of the systems cabinet. Evaporator coil is clean with pictures uploaded to ST. But there is significant debris and insulation that somehow made its way onto the fan wheel. This is causing reduced air flow which brings down the system’s efficiency. I did also notice the evaporator drain line having significant growth build up. I suggest both of these issues be addressed as soon as possible. Immediate needs for this system would be a pull and clean of the blower housing and wheel, as well as a clean and flush with drain solve treatment to fully treat and clean the evaporator condensate line. Homeown
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected evaporator coil condition. Checked thermostat calibration and filter location. Customer has replaced filter. The condenser unit operation. The condenser unit is not working properly. Checked refrigerant levels and check test start up components. Located the condenser unit has bad capacitor in the condenser unit. The condenser unit is compacted with dirt and debris that are preventing unit to breathe properly and keep unit cooling properly. Recommend new capacitor on condenser unit to starter up compressor and keep unit cooling properly. Strongly recommend new safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and compressor unit. Recommend coil cleaning the condenser unit too help unit breathe properly and cooling properly. Customer has approved for taps membership and capacitor replacement. Unit is cooling well and running pro
Called out today Due to no cooling. Upon arrival client stated that this was the first time he turned on the mini split and it was not pumping cold air. Checked refrigerant pressures and the system was almost completely empty. Gave options for a leak search and refilling. Gave rough estimates for worst case scenario repairs. I recommended client replace this unit with a mr.cool. Left system in same condition as arrival. Thank you for always choosing Total Air
Add new Whip remove existing unit replace new unit new mounting bracket on wall new head .copper and drain through wall down wall to condenser on existing pad .line cover over line set drain. Everything is complete and running pictures taken of work completed. Job is done.
Upon arrival customer told me he’s getting wet spots all over his ceiling in the home. He thinks it is the ductwork. I went up into the attic and found all the ductwork torn apart and it’s very old. Went up in all three access points to access all the duct and check it all out. There is two air handler‘s in the attic that will need to have both return and supply Plenum‘s replaced as well. Comfort advisor scheduled to come out 10/13/23 between 3 and 4
Arrived at customers house for system. No cool. On arrival. Customer showed me to air handler unit. Fan was running. Condenser was running. Customer said when they put the float switch in the reservoir. The unit would stop running. Placed float switch in reservoir very carefully and unit continue to run. Fairly certain customers were rubbing The side of the float switch on the reservoir which was activating it. Inspected customers. Air handler unit. Sand, wiring, and evaporator coil are extremely dirty. Suggesting a pole and clean on both. Also suggesting a UV light as well as an electronic air cleaner to help keep the system clean. Went outside to condenser and found both capacitors below nameplate rating. Started of unit and unit is starting with high amps. Customers in for me this unit has not been performing as it used to. Runs much longer than it normally has. Suggesting customers look over suggestions but ultimately, it may be time to talk to a comfort adviser about a new unit.
Arrived at customers to change compressor. On arrival customer show me outside to condenser. Turn off power to system. Reclaimed remaining refrigerant. Removed old compressor. Installed new compressor. Braised and fixed compressor into system. Pressure tested unit over 400 psi and pressure held. Vacuumed unit under 500 µm. Added factory weight and started off the system. Added Freon to get correct. Charge and readings. Unit is now properly cooling. Checked in with customer and customer is happy with work performed. Collected payment and signatures and left. Thank you for choosing total air
Performed preventative maintenance tune up. Checked blower motor operation and inspected evaporator coil condition. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Cleaned and rinsed filters. Checked blower motor operation and inspected equipment cabinet. Recommend new germicidal uvc light to prevent biological growth in air handler coil and keep unit cooling properly. Rinsed condenser coil and compressor deck. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at properly. Strongly recommend new Safety surge protector on condenser unit to prevent voltage spikes and electrical failure on control board and compressor unit. Customer has approved for taps membership and new safety surge protector on condenser unit. Installed new safety surge protector on condenser unit. Signed up for membership renewal. Thank you for choosing Total Air.
Did not do maintenance Upon arrival customer show me AC unit that needed tuneup. Talking to the customer the customer to tell me his electric bills have been through the roof and he’s an electrical engineer. The capacitor was bad so he went and bought a new capacitor and installed it himself. Checked all the wires and all the wires were in the right spot and the new capacitor is reading right where it should be. I checked all components checked Freon levels in the compressor was not kicking on. I OHM out the compressor and the compressor is bad. The system is only four years old so I priced out a warranty compressor with Freon. The office is going to call the manufacturer to verify warranty and if anything changes or not under warranty the office will call and talk to the customer. if the system is not under warranty customer might want to think about replacing the system. This is per customer.
Called out today due to poor drainage. Upon arrival client stated that the drain backs up multiple times throughout the year. She was told she needs to replace the drain line. Inspected drain piping and used a level to ensure proper pitch. Went outside and noticed that there was no trap. Explained the purpose of the trap as well as our preventative maintenance plan. She enrolled in preventative maintenance. I installed the trap under the porch and tested drainage with two gallons of water. Used hot water and solvent to flush the line from the pan. Vacuumed clear from outside port. Evaporator coil is heavily impacted which is restricting airflow and adding to the constant drain clogs. I highly recommend a clean in place. Measured the temperature drop across the coil. Outside I removed the fan from the condenser and cleaned the coil fro, the inside out. Wiped down exterior. Checked refrigerant pressures. Filter is 20x25x1. The washable filter needs to be thrown away and replace