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This is why I chose Total Air. They are helpful and do a great job!
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Technician thoroughly checked our heat/AC system and we are very satisfied.
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I was impressed with Casey and his assistant. They worked very hard and were well versed on the unit.
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Fantastic response from the moment I called to work completion. Also kudos to the Total Air team for hiring the single best Mitsubishi mini-split tech I've met or worked with to date, Jess Session. She absolutely understands this unique equipment inside and out and is able to communicate how it functions and how to optimize its use in a fashion and level that's beyond anyone who's ever serviced our system. Even better, she listens, she's patient, and she does what it takes to get clients back to 100% happiness. Thank you.
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Technician on time, serviced our system and explained his findings with us. Tech was knowledgeable, professional and courteous.
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Arionna is an outstanding representative for Total Air! I received the exact information I needed to make a wise choice in my property purchase! I highly recommend Total Air to everyone I meet; and, Arionna made a great impression on not only me; but, also my realtor and members of the building’s Board!
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Returned for outdoor portion of maintenance. Took Amp on compressor and condenser fan motor. Checked capacitor microfarads. Capacitor is out of manufacture allowed range of 5%. Reading is 42 out of 45 µF. I recommend replacement. Condenser coil is damaged from coil guard being bent inward. Maybe hit with something. Coil is very corroded due to condo building being on the water. Checked the refrigerant pressures and temperatures. Lineset is improperly sized. Rescheduled Maintenance to complete PM due to rain. Furnace, encased coil. Goodman 9 years old. The blower assembly had some debris build up. Cleaning will improve overall efficiency. The delta T was roughly 10°. This indicates it may be low on refrigerant. Further diagnosis to be done on the return visit with access to the roof.
Called out today for a part return to install a surge protector for the condenser. Installed surge protector. Informed client of operation and warranty. Equipment is operating properly. Thank you for always choosing Total Air!
Called out today due to concerns of a component in the condenser corroding. Upon arrival client showed me the compressor blanket that has a hole in it due to old age and sunlight. I assured the client that the blanket has no mechanical operation and would not cause an issue to the ac. She hasn’t had preventive maintenance performed in over a year. I checked all electronics and motor components to ensure equipment is operating properly. Checked filter. Filter is heavily impacted and she is going to buy more. Measured the temperature drop across the coil. Outside I checked refrigerant pressures. Tested capacitor. Took amp draws. This machine is 10 years old coming towards the end of it’s expected lifespan. I made her aware that although the machine is operating properly now, components can and will fail due to age. Gave options for preventative maintenance plans. Enrolled the central unit into the maintenance agreement. She has an additional mini split in a back room but it
Semi Annual membership. Upon arrival to the scheduled system maintenance, was informed the air handler was in the closet and condenser unit is on the side of the house. Was also informed that filter felt wet and falls off the bracket. Inspected under the coil and saw build up and minor fins have been bent, I pulled off the panel door to the indoor unit and inspected all electrical components connections inside the air handler, collected amp draw and voltage readings off electrical equipment, and check the unit for cleanliness. The air handler unit has accumulated some biological growth and will continue to get worse. Recommend installing a Germicidal Ultraviolet Light System to help keep the unit clean and produce better indoor air quality. The temperature split is degrees in cooling mode and not within normal range. Checked and tightened all electrical components to make sure they were secure and within factory range. Vacuumed the condensate drain line to remove any blockage or debri
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Flushed drain line. Tested float switch. Measured the temperature drop across the coil. Ducts are secured and hung properly. Outside I checked refrigerant pressures. Took amp draws. Tested capacitor. Vacuumed drain line clear from outside port. After clearing the drain I replaced the drain guard. Spoke with client about protecting his investment by adding a surge protector to the condenser. He stated that it was not offered to him during installation. I honored the install discount of 100$ off for the remainder of the this month. Removed the fan from the condenser and cleaned the coil from the inside out. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Performed maintenance on Rheem system installed by Total Air in September. Cleared drain line. Advised client to start using better air filtration due to having bottom draw return. Removed debris from outdoor unit and cleaned outdoor coils. Electrical components and refrigerant levels good at this time. Biological growth development inside supply ductwork plenum above indoor unit. Advised client to have the Pure Air X relocated from inside the unit to the supply ductwork plenum and have an Elite UV installed into the unit which he opted to move forward with for 339.15. Paid with Discover. Job completed.
Performed maintenance on Amana system installed by Total Air in 2020. Cleared drain line and cleaned condensation pump. Replaced air filter and cleaned louvered door for closet containing the indoor unit. Biological growth present inside supply ductwork plenum and clients have bad allergies. Recommended installing a UV light to eliminate the growth and protect the unit which clients will consider at a later time. Removed leaves from outdoor unit and rinsed outdoor coils. Electrical components and refrigerant levels good at this time. Clients not interested in membership as they are offered a tuneup special every year and see no value having it. Collected 39 for tuneup. Job complete.
Called out today to install pure air germicidal and perform an evaporator coil cleaning in place. Used chemical coil cleaner to extract debris from inside of the fins. Repeated this cycle twice. Used a brush to remove excess debris. Flushed drain line to remove debris left in pan from cleaning. Installed pure air germicidal. Placed ballast inside of the air handler due to a tight closet. Placed bulb on a magnet to allow for easy relocation if needed. Lifetime warranty is active and bulb is due to be replaced in three years. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Customer has a mini split in a room in which he stores wines. When turning on the mini split hit with fan, only the fan operates however, when you call for cooling the fan, nor the outside unit turns on. And checking the voltage I was receiving line voltage of 120 on L1 and 120 on L2 and 248 across L one and L2 however, when checking DC voltage across L1234L2 to three I was not getting any DC voltage which is an indication that the indoor board is not communicating with the outdoor board. The PCS control board as well as the filter board in the head unit needs to be replace code is PCB two for the control board and PC. The one for the fan control board. Additionally, the customer wanted an estimate to replace and install a new line set cover for his split system and additionally, I’m also recommending for the mini split had to be pulled apart and clean. The customer stated that he will discuss with his wife this evening and give the office a call to schedule.
03/17/24 - comped dispatch fee to move forward w/quoted repairs Low voltage short BAD float switch detected. No 24 v applied at the CU. We were just out on 03/09/24 to repipe the drain line until the HOA could have the common stack blown. The evaporator drain pan & drain line was clear n free of blockage to the condo wall & a pan tablet was still present from the last service call…(see pics). Today I found that they had cut into the wall to access the common stack. The system was checked out before I left on 03/09/24 & cooling properly. (See service history & pics). The HOA had the drain line repiped from the unit to the wall & NO vent pipe plum back to the drain line. The common stack iS NOT a 3” stack, (see pics). May cause water leaks issues again….. Thank you for choosing Total Air…. Float switch Water savor protector Protects the condo from water leaks buy stopping 24v to the AC system…. Re pipe the drain line the way it was with a vent installed….
Customer has a multi zone. Mini split system. The three indoor heads are operating. However, the outside unit is not operating when calling for heating or cooling. The power supply control board needs to be replaced. I also recommended to customer to have the three indoor units pulled apart and clean. Customer wishes to go with the replacement of the power supply control board for now.
It may be time to speak to a Comfort Adviser about a more efficient AC system with blown in insulation to county code of an r-30 valve….
$49.95 - dispatch fee (water leaking) Found the system refrigerant pressures within specs and a clean filter. Inspected the evaporator coils for any growth development that would clog the drain line, there is no blockage across the coil at this time. We achieved a three degree temperature drop while on site. (80 degrees to 78 degrees). Drain line was clear and free of debris and evaporator drain pan to I cut into the drain line where it meets the common stack and water was just pouring out from the apartment above….. I spoke to the HOA association he explained that the commerce decks were never blown. The HOA does not have a maintenance program to blow the common stack. They have accepted responsibility for the water damage & two quotes have been offered. One quote for a temporary fix & the vent line turned upside dawn into a 5 gallon bucket until the common stack can be blown out… Quote # 2 is to come back & repipe the vent. Drain treatment tablets have been added…… I recommended c
Called out today to clean the evaporator coil in place. Used two treatments of chemical extraction foam. Rinsed coil with water and flushed drain line. While I was here I performed a precision tune up. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Removed and cleaned filter. Measured the temperature drop across the coil. Outside I checked refrigerant pressures. Removed the fan from the condenser and cleaned the coil from the inside out. Condenser fan motor is squeaking due to bearings that are failing. Machine is under manufacture warranty. Gave the option to replace the condenser fan motor before failure. Vacuumed drain line clear from outside port. Equipment is operating at this time. Thank you for always choosing Total Air!