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This is why I chose Total Air. They are helpful and do a great job!
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Technician thoroughly checked our heat/AC system and we are very satisfied.
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I was impressed with Casey and his assistant. They worked very hard and were well versed on the unit.
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Fantastic response from the moment I called to work completion. Also kudos to the Total Air team for hiring the single best Mitsubishi mini-split tech I've met or worked with to date, Jess Session. She absolutely understands this unique equipment inside and out and is able to communicate how it functions and how to optimize its use in a fashion and level that's beyond anyone who's ever serviced our system. Even better, she listens, she's patient, and she does what it takes to get clients back to 100% happiness. Thank you.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Technician on time, serviced our system and explained his findings with us. Tech was knowledgeable, professional and courteous.
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Arionna is an outstanding representative for Total Air! I received the exact information I needed to make a wise choice in my property purchase! I highly recommend Total Air to everyone I meet; and, Arionna made a great impression on not only me; but, also my realtor and members of the building’s Board!
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Convenience
Arrived at the home and the homeowner explained the situation. Homeowner is aware that the equipment needs repairs but just wanted the heating portion to be operating. Proceeded to pull disconnect to “Off” on the condenser. Went into the attic and checked for heater connection. Turned on the system and pulled 21 amps from the heater. Recommend blown-in insulation and ductwork replacement. Equipment is heating.
Replacement of all ductwork and additions to ductwork in attic. All work to be completed in a neat and professional manner by certified and trained technicians. 100 %Customer Satisfaction Guarantee. Meet and greet with customer go over Work for the day get started on the first day, tearing out all existing ductwork from attic and addition attic with roof over will need to cut two holes for running flex through the roof over tomorrow got all existing flex out and started hooking back up new flex to diffusers sealed diffusers to ceiling and completely around entire boot will return tomorrow to strategically place mixing boxes and run flexes back to mixing box with collars and dampers pictures will be taken of all work completed. All done for the night will return in the a.m. getting started Thursday morning putting collars in dampers and mixing boxes and hanging mixing boxes and attic run all diffuser flex runs back to mixing box hang and slope correctly pictures taken of all work com
Arrived at the home and began to install IFlo on the air handler in the attic. Homeowner has no WiFi and was set up via hot spot.
Customer declined raising unit up higher onto condenser stand. Removed and replaced condenser upon approval. Replaced filter drier. Replaced hurricane pad. Pressure tested system. Vacuumed system below 500 microns. Checked pressures, temperatures, and amp draws. Installed clean new filter at air handler. System is working and draining properly. Thermostat is set for 78 degrees. Quote for 2 - 10x6 registers is $314.62. - Collin
Found system submerged under saltwater. Electrical components and coil are now corroding and damaged due to saltwater flood damage. Customer will need a whole new condenser. This is all due to saltwater flood damage. Customer approved price and condenser is ordered - Collin
Service call no cool Homeowner shut off both breakers to AC system after noticing the suction line was frozen. Checked refrigerant, pressures and temperatures. System is low on refrigerant. Ran system over an hour to see if any other issues popped up. Performed leak search on outdoor coil. Found leak in bottom of condenser coil. System is covered under warranty. Homeowner signed off on warranty condenser coil replacement. Will return to replace condenser coil. Advised homeowner that system will need further diagnostic after replacing condenser coil.
Due to saltwater flood damage the air handler, condensate pump, condenser, coffin box, and duct work have all been damaged. This is all due to saltwater flood damage. Saltwater came in contact with all of these items. Highly recommend new equipment. The current equipment is destroyed from saltwater flood. Customer is scheduled for equipment estimate. - Collin
Service call Called out for thermostat working intermittently. Homeowner explained that the thermostat will only work for a few hours until he has to take it off the wall to charge. Recommend replacing thermostat as this is a common issue for nest thermostats which is internal. Homeowner approved new thermostat estimate. Installed Honeywell T6 thermostat in existing spot. Tested system function after install.
Need to return ! Completely frozen. System is powered off at this time. - Collin
Cleaned minisplit coil and wheel. Checked operation. System is working and draining properly. - Collin
Replacement Comfort advisor Customers air-conditioning system is totally shot. The outdoor unit was totally submerged due to surge waters from the hurricane Helene. This could potentially be a fire hazard his breakers also got wet they either tripped or they’re shut off. Mold is already growing heavily in the house. Take precautions as needed. Customer would really like to have the Comfort advisor out here to see about replacement as soon as possible so he could get some air-conditioning set up an appointment from 11 to 12 Mr. Wilcox will be here so will Mrs. Wilcox This is a 3 1/2 ton heat pump split system looking for immediate replacement. This system was installed in 2021. The system is not salvageable. Thank you for choosing Total Air
Customer will need comfort advisor for 4 minisplits please. 4 minisplit condensers all submerged underwater. Due to flood there is now saltwater all over coils and electrical components. Highly recommend new equipment. None of them are working at this time. - Collin
Checked pressures, temperatures, and amp draws. All within factory specifications. There is some water in the emergency drain pan from the condensation of the air handler. Not enough water to make the system shut off on secondary float switch. Quoted customer. System is working and draining properly. - Collin
Upon arrival found all minisplits with microbial growth inside wheel / housing, and coils full of debris as well. Highly recommended membership program, cleanings, purification systems to prevent microbial growth/ better air quality, and surge protection. Emailed all information to customer. - Collin
23x20 Media Filter Pack (Delivered Directly to Customers Home)