Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Got us up to almost $900 before he was done. Called another company to take a look. Said the guy wired the equipment incorrectly and got everything running for just a trip charge. Terrible experience!
Overall Experience
Quality
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Convenience
Overall Experience
Quality
Price
Convenience
Jason Dorris is, without question, the best possible representative for your company. He is knowledgeable, personable and courteous. It was a pleasure to do business with him. Hope all your employees are as fine as Jason.
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Overall Experience
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Convenience
Tech knew right away what the issue was. Fixed in under an hour with a fair price. I signed up for their annual maintainence package as well. These guys are legit.
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Excellent service and professional appearance Very knowledgeable and courteous
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival Customer showed me the units and thermostat after cleaning the drain pan and drain line I inspected all the electrical connections and checked the amp draw and puron pressures the system has active uv protection and a surge protector changed the filter and wiped down the cabinet with anti bacterial rag and working proper at this time
Complete member tune up. Filter is cleanInspect electrical components. Test amps and volts. Delta t measures at 17 degrees. Clear out drain line with vacuum. Ensure system runs properly in all modes. A picture of the evaporator coil was uploaded into ST. There is no biological growth inside of the air handler. At condenser checked, pressures, temps, amps and volts. System is in operational order at this time.
Arrived at customer's house for no cool. On arrival unit had turned back on. Went up to air handler. Drain line was clear. Secondary drain was clear. Unit was producing proper Delta T. Next one outside to condenser. Check condenser and found local passenger. Point this out to customer and suggest that you get capacitor switch. Also suggested customer get on our taps planned. Customer agreed to both. Changed out capacitor and unit started up fine. Checking the customer customer was pleased with work performed. Collected payment and signature and left. Customer happy.
Complete member tune up. Inspect all electrical components. Test amps and volts. Delta t measures at 19 degrees. Clear out drain line with vacuum. Ensure system is running in all modes properly. Change customer supplied filter. A picture of the evaporator coil is uploaded into ST. The air handler cabinet is containment free. The pure air x uv system is operating properly. At condenser checked pressures, temps, amps and volts. I recommended the customer add a surge protection device to the system. We did not move forward at this time. System is in normal operating condition.
Upon arrival customer showed me an air handler in the garage that needed turned up. The evap coil is clean. Cleared the condensate with nitrogen and solvent. Checked the system for proper amps and voltage. Went to the condenser the check proper amps and voltage. Offer the customer a membership and customer Denied.
Perform maintenance on ghost customers ductless units. Both units fan Wheels were very dirty. Pointed this out to customer and suggested cleaning. Also suggested you be late. Both units were producing proper delta-t. Clean both units filters for customer. Talk to customer about surge protector, system cleanings, and u v lights. Customers also interested in getting units put in next door. Set up consultation for tomorrow. Sign customer backup for taps senior plan. Collected payment and signature and left. Customer happy.
Upon arrival customer showed me an air handler in the attic that needed turned up. The evap coil is clean. Cleared the condensate with nitrogen and solvent. Checked the system for proper amps and voltage. Went to the condenser the check proper amps and voltage. Found the contactor pitting, Capacitor under factory specs. The system is low on Freon and Customer Denied work and is getting a quote for replacement. This was the customer 1st maintenance has 1 more left.
Performed preventative maintenance tune up. Checked blower motor operation and inspected evaporator coil condition. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Checked ductwork connections and inspected equipment cabinet. Check thermostat calibration and filter location. Customer has replaced filters. Located bad uv elite light stick and needs to be replaced. Cleaned and rinse condenser coil and compressor deck. Checked refrigerant levels and check test start up components. Capacitor is good and refrigerant pressure is good. Suggest to replace outdoor condenser safety surge protector. Customer agrees to has uv light and outdoor surge protector replaced. Checked unit operation and temperature split. Unit is cooling well and drains at this time. Uv light stick replaced Surge protector replaced Customer is satisfied. Uv light stick and safety surge arrest protector
Upon arrival customer told me the ac system was not cooling down the system. I found a blocked drain. Cleared the drain and unit ran. It ran for 10 minutes and then shut off. Had to get to the roof and could not. Need to call customer in the morning to set up a time to go back. When maintenance guys is there
Maintenance 1 Completed maintenance on a strait cool split system. Checked all electrical components for proper volts and amp draw. All components are within factory spec. Heat kit tested ok. Both capacitors tested ok. Cleared drain. Pressures at normal levels. Home owner signed up for TAPS maintenance program. Homeowner purchased a pure x uvc light with free air Handler cleaning. Thia is installed and tested. Installed float switch on secondary drain port. System clean, sanitized and operating properly at this time.
Customer concerned about unit possible leaking Freon. Electronic leak search performed on evaporator coil, condenser coil, copper line set and copper fittings on split system. No leaks found in ac system. Unit is 3 yr old and was refilled 2 weeks ago. Checked refrigerant levels and check test start up components. Unit is properly charged with refrigerant and unit is cooling properly and drains at this time. If possible leaks are slow suggest uv dye detection on next pass if possible is persist. Suggest uv dye to locate any leak in ac system and future usage. Uv dye
> Recover freon from system. > Cut and Remove Air Handler. > Cut and Remove Conednser. > Dispose of both units. All work is complete. Units are removed. Line set is removed. Freon was recovered.
Performed preventative maintenance tune up. Checked thermostat calibration and filter location. Customer Replace filter. Checked blower motor operation and inspected evaporator coil condition. Cleaned vacuumed drain pan and drain line. Cleaned vacuumed condensate drain pump and checked operation. Test safety float switch and inspected drain line. Cycled system in heat strip and inspected equipment cabinet. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Suggest new membership renewal. Customer refused at this time.
Upon arrival customer told me the heat was not working. The indoor fan would run and outdoor fan would turn on then off. I went out side and thought I heard a little leak. I put my gauges on and at standing pressure was low on R22. I turned the heat on and walked outside and the leak got bigger and I can hear it. The system is shot and needs to be replaced. This is a tenant and he is trying to buy the home. He will call us when he want an estimate for replacement and new duct work.
Customer would like to have his amana split system removed. He would like (2) separate quotes. The first quote is just for recovery of all the refrigerant in the system. The second quote will be the entire removal of air handler, condenser and line set. I entered pictures in ST.