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Kris was extremely personable and knowledgeable; he found mold in our duct work that we were not aware of and installed the solution.
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Casey Spangler arrived at 3:30 PM Friday afternoon and worked extremely hard for 2-hours to get our primary air conditioner back online. Casey is outstanding!!!!
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Casey arrived very quickly for a Sunday evening emergency call. Casey was very personable, knowledgeable and helpful. He determined the compressor fan motor failed and hopefully a replacement will be available. Thanks
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Out HVAC systems annual service took place today from Total Air. Our technician, Arionna Lunceford, did an outstanding job.
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Tom arrived, very quickly diagnosed and resolved the problem. Tom is a 10 on a 1-5 scale. The challenge was the error message indicated that a temperature sensor had failed and reality was the outside unit was without power. The other opportunity was called yesterday at 10:45 AM, was supposed to receive a callback that did not happen, called 3 hours later and the best they could do was a 12 PM appointment today.
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I can not say enough positive things about my experience. The Price . Quality of information and service were amazing. Thank you
Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Raiko did an outstanding job checking out our (2) HVAC systems and was extremely knowledgeable and personable.
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Total Air have been excellent from Rigo’s first visit to all contact with the office and guys on site
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The customer was not happy with the Nest thermostats and decided to replace them with two Heneywell Pro 5000 Complete full maintenance on two split systems Checked capacitor and contractors Checked refrigerant levels and temperature Checked compressor and fans amps Tested float switch Took air temperature on supply and return Vacuumed and flushed condensate drain Systems are running and operating at this time
Upon arrival found unit off because of secondary float switch unit secondary pan full of water removed the water unit up and running
Found system with water in float switch. Flushed drain assembly upon customer approval. Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. - Collin
I did clean drain line, system first floor and second floor system, with drain solve,hot water and vacuum shop, I checked system in second floor temp in supply is 73 return 78 after I’m going to check condenser, compressor don’t work, capacitor is good I tried to install hard start but compressor I don’t work, I checked for ohms is yellow and black is 3,6, black and brown, I think compressor is burn need to replace. Model ASX140241LC Serial 2104226259 Arrived to call and rediagnosed system felt that system had no problems recheck compressor recheck condenser capacitor, contactor, air handler, and thermostat operations. System is running with no problems. I installed a hard start for protective measures to protect the compressor from working so hard system is running properly at functioning time
Found equipment out on a float switch. Removed debris from pan and drain line. Also disassembled rubber slip coupling to gain access to the rest of the pipe. Flushed with water and draining. Removed water from secondary float switch. Estimate for 2-Iflo
Called out today due to odor coming from the mini split located in the daughters bedroom. I found bacterial growth and a mildew smell coming from the unit. I gave options for a one time cleaning and a permanent solution through uv sterilization. I removed the fins and cleaned the blower wheel and coil in place. Flushed drain line. Vacuumed drain from outdoor port. Measured the temperature drop across the coil. Equipment is clean and operating properly at this time. Thank you for always choosing Total Air!
Concern- no cool Cause - clogged drain line. Correction - I clean and clear drain line and drain pan with hot water and vacuum and ensure drain line is flowing also verify system cooling preference by taking all the necessary measurements. Recommendations- I-Flo customer agreed and sing quote.
Install part – float switch Upon arrival, homeowners asked me about a duct cover for their outdoor condensing unit. Unit is on first floor of a two-story patio with a screened in wall. I explained the risks/extra stress that this addition may put on their fan motor/compressor. Homeowners do not want to move forward with this addition today, just needed a price. Installed new primary flow switch. Noticed a small gap from air handler to supply Plenum. Sealed this gap with mastic tape.
Due to rain and wind, condenser units on roof we will have to come back to finish the maintenance. Notes: arrived for two system maintenance. Customer mentioned #1 main floor may need some refrigerant. Our membership program will save 20% off parts and include 2 check ups, 1 every 6 months. Summary: #1 air handler has some debris build up on the front draw Evap coil. A clean in place will remove some debris and help efficiency. #2 air handler has significant biological growth inside the cabinet. A UVC germicidal will mitigate biogrowth and produce higher indoor air quality. 3/28/2024. Inspected both roof units. Amana installed by Total Air and a Ruud installed by Island Aire. Refrigerant pressure and electrical components good on both units. Logged all units into service titan. Job complete. Collected 78 with Visa.
Performed maintenance on two Amana systems installed by Total Air in 2019. Cleared drain lines and replaced air filters. Replaced both client supplied low voltage UV lamps inside each indoor unit. Installed a Pure Air X UVC system into each supply plenum to control contamination and protect the home for 900 each. Electrical components and refrigerant levels good at this time. Both systems cooling well upon departure. Total 1800 paid with Visa. Job complete.
Pure Air Serial Numbers 0120123 - NLT218 - 9880 0011024 - NLT218 - 1134 Notes: returned to reseal plenum and immediate ducts for the upstairs unit. Once sealed I installed a pure air x in both air handler cabinets. Wiped down biogrowth inside cabinets and supply vents. 2 bedroom vents have some rust / biogrowth that is hard to get between the fins. Summary: both blower wheel assembly’s have some drywall dust. Once projects are completed I suggest a pull and clean on each unit. Performed a clean in place on both evaporator coils. Cleared and flushed both drain lines. Gathered delta t. Left both systems in the off position. Collected signatures and payment. This job has been completed. Thank you for choosing Total Air!
Notes: arrived for two system tuneup. Main floor unit condenser was not working. Found capacitor was bad and mushroom. Once replaced. The unit started right up. Performed full system on each unit. Waived today’s fee and this will be one of two maintenances for the year. Summary: the attic air handler has air leaks in the attic off the supply, and return Plenum and immediate ducts. I suggest properly ceiling to help with efficiency. Inside the cabinet has biological growth. It is also on the supply vents and outside the Plenum. A UVC germicidal will keep the cabinet clean and produce better. Indoor air quality. The downstairs safety float switch was wired wrong/cut. Customer agreed to replace switch and it is properly working now. Both systems are cooling and heating well at this time. I collected signatures and payment. This job has been completed. Thank you for choosing Total Air!
Perform a leak search on System A which is the main system for the house. Added 2 pounds of refrigerant to increase pressures and performed leak search on the indoor coil was giving a few readings on high side with the electronic leak detector but couldn’t pin point it with the low side, checked outside coil and components and didn’t get any readings, noticed coil deteriorating and accumulator is rusting at the bottom, went in the attic and checked the line set with the leak detector all the way to the corner of the house and didn’t get any readings, quoted to add Leak seal and 3 pounds of refrigerant as a band aid and hope it holds, did not charge for the 2 pounds of refrigerant I put in initially to perform the leak search, System is topped off at this time, if it continues to leak than due to conditions of the system rusting and having problems homeowner might move forward with a new system. We could do an isolation test and pressurize the system with nitrogen but that would cost mo
Preventative maintenance inspections. Checked blower motor operation and inspected evaporator coil condition. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked refrigerant levels and check test start up components. Unit is cooling well and drains properly. Condenser unit has good safety surge protector on condenser unit. Air handler unit is good uvc germicidal uvc light and is luminous. Installed new nest thermostat and set up app and WiFi. Customer has finished the update and nest thermostat is working properly. Thank you for choosing total air
I return to replace the thermostat wire, running to both systems with shielded communication wiring.