Casey Spangler arrived at 3:30 PM Friday afternoon and worked extremely hard for 2-hours to get our primary air conditioner back online. Casey is outstanding!!!!
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Casey arrived very quickly for a Sunday evening emergency call. Casey was very personable, knowledgeable and helpful. He determined the compressor fan motor failed and hopefully a replacement will be available. Thanks
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Out HVAC systems annual service took place today from Total Air. Our technician, Arionna Lunceford, did an outstanding job.
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Tom arrived, very quickly diagnosed and resolved the problem. Tom is a 10 on a 1-5 scale. The challenge was the error message indicated that a temperature sensor had failed and reality was the outside unit was without power. The other opportunity was called yesterday at 10:45 AM, was supposed to receive a callback that did not happen, called 3 hours later and the best they could do was a 12 PM appointment today.
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I can not say enough positive things about my experience. The Price . Quality of information and service were amazing. Thank you
Response from Total Air, Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Raiko did an outstanding job checking out our (2) HVAC systems and was extremely knowledgeable and personable.
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Total Air have been excellent from Rigo’s first visit to all contact with the office and guys on site
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Customer complaint no cool Upon arrival located condenser in back patio. Customer requested us to come back to diagnose the air handler. Upon arrival gained access to electrical section of the condenser. During inspection found the capacitor has failed (spoke with home owner, replaced faulty part) checked start up amperage. Took amperage of compressor and outdoor motor. Checked refrigerant levels. Will have to return to do complete diagnosis of the system. At this time customer said unit is blowing cold. Will return at a later date Thank you for choosing total air!
No cool. On arrival, condenser disconnect was removed from the wall with wires loose. The home owners siding guys removed the disconnect box before I arrived. The siding guys installed a new pull out disconnect and I looked it over for the home owner. The box is installed correctly, however we are responsible if any further issues with the disconnect as we did not install it.
Upon arrival removed faulty condenser fan motor. Installed new condenser fan motor. Checked voltage. Calibrated and tested thermostat. Cycled cooling. Both stages kicked on. Took amperage of outdoor motor and compressor. Checked refrigerant levels. Took temperature difference. System operating to factory standard.
Complete replacement of indoor blower motor under warranty. Cycle and inspect system for proper operation. Left system in good working order. Thank you for choosing Total Air!
Complete call for system running continuously. After inspection I found the relay inside the motor to be failed shut. The indoor fan will only turn off if the high voltage is removed. To restore proper function to the system we will have to replace the indoor motor. Indoor blower motor: Model- FZ4ANP060 Serial- 1818F03266 We will need to call the customer and update them on scheduling when we locate the motor. I advised the customer that using the system will not hurt anything as the indoor fan will just run continuously. If the customers want the unit to turn off they will have to shut it down at the main breaker panel. Thank you for choosing Total Air!
Arrived at customers house for two unit system inspection. On arrival customer showed me to Two air handler units in attic. Started with newer system. Open cabinet doors and saw a little bit of bio growth. Pointed out to customer and suggested a UV light. Under evaporator coil was clean. Unit was producing proper delta T. No water was seen an overflow reservoir. Float switch currently working. Next went to older downstairs unit. Opened cabinet and inside. Had a lot of bio growth. All over the wiring, fan, and all over cabinet. Suggesting a fan, pulling clean, as well as a pure air UV light installation. Fan capacitor was below acceptable rating. Pointed out to customer and suggested we change. Customer agreed. Changed out capacitor and unit started up fine. Unit was producing proper delta. T. No water was seen in overflow reservoir. Float switch currently working. Next went outside to condensers. vacuumed out both condensate lines and got good vacuums from air handler systems. Opene
Performed preventative maintenance Located unit in garage Inspected and tightened electrical. Inspected uv light. Inspected blower wheel. Inspected evaporator coil. Cleared drain line and pan. Calibrated and tested thermostat. Cycled heating. Took amperage of heat strip and indoor motor. Cycled cooling. Tested float safety. Took temperature difference. Need 10 ft ladder to access attic. Located condenser onside of garage Inspected and tightened electrical. Inspected surge protection. Checked capacitor. Rinsed condenser coil. Cleared debris from condenser housing. Checked refrigerant levels. Took amperage of outdoor motor and compressor. Condenser coil is starting to deteriorate due to age. System operating to factory standard.
Customer complaint no cool Upon arrival located unit behind house Located thermostat next to kitchen. Gained access to data log for alerts, found multiple power loss alerts. During inspection of condenser found high pressure faults and condenser fan motor has failed, will need to order fan motor, will return to replace warranty faulty part. System will operate to factory standard when outdoor fan motor is replaced.
Unit is not cooling properly. Customer has replaced thermostat. Checked thermostat and located bad wires in wall. Located the blower motor is not working. Needs blower motor replacement. Rheem Model # RHLL-HM3617JA Serial # M230801897 Highly recommended unit replacement 3 ton.
Called out today to perform a precision tune up on two units. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter and cleared drain line/pan. Measured the temperature drop across the coils. Outside I removed the fan from the condensers and cleaned the coils from the inside out. Vacuumed drain lines clear from outside port. Equipment is operating properly at this time. Unit #2 is extremely hard to access due to the hanging brackets. There is one visit remaining on this year’s maintenance agreement. Performed a drain solve treatment to both units due to algae build up within the lines. Thank you for always choosing Total Air!
Called out today to perform a precision tune up. Checked all electronics and motor components on all four units to ensure equipment is operating within manufacture specifications. No filters were in place in returns throughout the house. Measured the temperature drop and rise across the coils. Found that the drain lines for the amanas were extremely clogged. Client mentioned that there were hot and cold spots throughout the home. Inspected ductwork and insulation to make sure there were no holes/deformations. There was some leakage at the connections from the air handler. Insulation levels are well below the U.S department of energy recommendations. I highly recommended investing in insulation to help reduce hot spots, energy loss and increase system performance. Pure air bulbs are at the end of their lifespan. Outside I removed the fans from the condensers and cleaned the coils from the inside out. Flushed drain lines with drain solve, replaced both pure air uv bulbs, and en
Check duct work Homeowner concerned with a stain on ceiling. Stain is not below either air handler or condensate line. I checked all ductwork in the area. I could not find any wet insulation. There is a damaged duct that would need to be replaced bit it is not the cause of the stain. There is staining on the underside of the roof where a water leak was. I cannot confirm if it is actively leaking as everything is dry. The roof was replaced in the last few years. Home owner will have a roofer come look at it. Office to quote a duct replacement. 1 bag 10in indoor flex duct. 2 6 in collars. Mastic, tape. 1 hour labor. Current duct is not sealed with mastic. Home owner would like a quote on insulation. We will need to set an appointment for me to return on or after November 21st.
No cool. Outdoor unit not running on main floor system. Found bad capacitor and attempted to replace. After installing capacitor, found system tripping breaker due to a short to ground fault. Compressor is failed and would need to replaced for system to run. Due to condition of the system and high cost of repair, the homeowner would like a quote to replace. Home owner will be available after 12pm noon for a call to set an appointment. He would like the comfort advisor to come by after 5 pm if possible. Home owner signed up for maintenance program today. 2 systems. System is down until replaced or repaired.
Customer has provided items. Hurricane relief Customer concerned about unit not cooling properly. Customer reset breaker that has tripped off. Checked thermostat calibration and filter location. Checked outside condenser unit and located condenser fan motor is not working. Checked capacitor and line voltage wiring connections. Recommend new Taps membership to reduce cost for parts and services. Recommend heat pump unit replacement due to aged equipment and shows signs of rust and failure. Require repair is a universal condenser fan motor replacement. Customer has approved for motor replacement Replace condenser fan motor and checked unit operation. Unit is cooling well and drains at this time. Gave customer 50$ coupon Gave customer new Taps membership folder
Customer concerned thermostat not not working correctly. Located bad wiring in thermostat. Fixed wiring and check thermostat calibration. Unit is cooling well and drains at this time. Customer is satisfied with service. Offer to install customer supply thermostat. Customer has declined at this time.