Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival customer said that unit is leaking underneath. Open the panel and water was overflowing from drainpan. Drainline was very clogged . Treated the drainline with chemical solutions flushed it and it started draining. Unit is 22 years old, Evap coil is plugged and dirty . Customer is aware that he needs a new unit and they will give us a call when they are ready.
Upon arrival customer said that she got the drain cleaned couple times and the drain pan keeps backing up. Performed a full evaluation of the system and found out that primary drain pan inside the air handler was really dirty and that was the reason why the drain kept backing up. Unit didn’t have an Ss2 float switch and recommend to add one so if the drain cloggs again it doesn’t fill the pan with water but it will stop the unit.Also noticed that capacitor is reading lower than it’s rated which is going to fail in the future and Freon levels are lower than they should be . Temp differential between return and supply of the unit is 10F and it should be 18-20F and the reason why is low is because Freon is low. Also condenser is 5 years old and air handler is 15 years old which makes the unit less efficient . Recommend customer to get a new unit properly installed. Customer is about to sell the house.
Found that the primary float switch was turned at an angle to where it could not be triggered when drain line was backed up. Drain line backed up, causing the evaporator coil pan to overflow into the air handler itself, which caused water to trickle from the cabinet down the mastic on the side of the return Plenum bypassing the emergency pan And wetting the drywall enough for the ceiling to collapse. I tested both switches filled up the pan to ensure there was no leaks and repositioned the primary float switch. Unit is running and draining well at this time.
Arrived to find system very low on refrigerant. Performed a leak search and found a major leak in the evaporator coil. Found oil in the drain pan. Having a Comfort Advisor come tomorrow to give a quote on a new system. System was installed in 2014 and has no warranty. Highly recommend replacing the system rather than spending app approaching half the price of a new system on this repair.
Customer said unit is not cooling . After finishing diagnosing found out that unit is undercharged. Subcooling was 1F and it should be 11F and DT was 14F and should be 10-20F . Added 2 lb of Freon and unit is cooling properly. Searched for leaks but could find anything.
Checked all major come on the ac unit: compressor fan motors , capacitor, Freon levels, temp differentials, flushed drain line, checked filters rinsed the condenser coil. Based on readings capacitor was low and customer agreed to replace dit. Replaced capacitor under warranty. Unit is operating as designed no repair needed. Also the attic insulation was low and and insulation need to be added
Office: Please schedule for replacement of high pressure switch at the end of Januaray, week of the 20th. Please order high pressure switch, screw on type with a brass “T”. Nordyne M/N: FT48D-024K S/N: FTF130400732 Arrived at the location and met with the tenant and she explained what has happened to the unit. Price to do diagnostics of the system. Turned the system on and the heating is functional. Turned on the cooling and blower came on but the condenser did not. Found a bad fuse that had blown and checked for frayed or shorted wiring but none detected and replaced the fuse. At the condenser found bad contactor and notified the owner and she authorized the repair. Continued with the diagnostics and also found that the high pressure switch is also faulty. This switch will need to be replaced to protect the compressor. Recommend 1. Replacing the high voltage whip due to it being small diameter in reference to the panel hole. 2. Replacing the liquid line filter drier due to
Office: please call homeowner for an estimate for equipment replacement. Arrived at the home and spoke with the tenant and he shown where and which piece of equipment was the trouble unit. The system is R22. Proceeded to diagnose and the equipment is extremely low on refrigerant. Called home warranty and spoke with Kyle. Informed him that we do not use R22 anymore and to charge the system would be very expensive. The equipment is old and would recommend replacement of the equipment. Efficiency ratings are non-existent. The disconnect has been removed and high voltage wires are “HOT WIRED” together. Technicians would not be able to turn the system off to service.
System not running periodically due to clogged drain line. External pan was overflowing water onto the ceiling. Safety overflow switch was incorrectly positioned. Tested it and made sure that it functions correctly. Due to severity of the clog chemical treatment had to be used to clean pvc drain line. Cleaned internal drain pan from slime and growth. Noticed a lot of growth on blower wheel and inside air handler cabinet. Checked refrigerant charge. Tested a system and made sure that is draining well. Customer was notified of the issues and said they will consider replacing system in a spring
Replaced uvc dual bulb. Replaced all supply girls and whipped down ceiling. Removed blower assembly, cleaned blower assembly and cleaned inside of air handler. Performed evaporator coil clean in place. Also spray foamed hole in wall that was sucking garage air into the house. System is working and draining properly. Highly recommend leaving fan set to auto to prevent high humidity inside the house. - Collin
Membership maintenance. Three split systems. Performed full system tuneup on all three systems. Checked refrigerant pressures and temperatures. Checked air temperature split at supply and return Plenum. Flushed all drain lines. Tested float switches. All three systems had pure air XVC germicidal systems installed in 2021. These bulbs have not been replaced since the installation. After speaking with the homeowner about the age of these bulbs, she decided to move forward with replacement. Replaced all pure air bulbs and verified everything was working before I left. System #2 had a bad breaker at the air handling unit. Replaced the breaker with the 30 amp square D QO breaker. Restarted system after breaker replacement to ensure everything was working properly. The systems are running well at this time.
Flush and pressure test copper line set, t6 thermostat, reuse pad outside, new anchors and brackets, modify plenums as needed, flush drain line, new flat switch, new hanging kit with rods and brackets, all permits and inspections are included.
Arrived at the house, was informed unit #2 Trane heat pump was not cooling, checked system and found it void on refrigerant, quoted to add 2 lbs of refrigerant and perform a leak search to find the leak, quote was accepted, Performed Leak search and added 2 pounds of refrigerant today, found evaporator coil leaking refrigerant at a fast rate would not hold refrigerant, looked up parts warranty and found system still has a parts warranty, indoor air handler has started to accumulate bio growth and in very worn conditions, outside unit is worn and compressor has lost some of its potential to function because when a major leak is present some oil from the compressor does come out as well, gave option to replace evaporator coil and due to systems conditions, cost of ownership and future repair to speak with one of our comfort consultants about replacement. Chris is coming back out.
04/03/24 - No Cool Completely drained capacitor on compressor (overworked, aged compressor that is pulling high amp draws Draining the starting components of the compressor). I removed & replaced the failed capacitor & added a hard start kit to kickstart the compressor on start up. This is a bandage repair to get the system up & running. After the repair I verified the compressor starting & running amps. Running amps are high for the compressor & the refrigerant pressures were within specs. Karen stated that the system had been re charged with R-410a before…. Recommend replacing the aged equipment before costly repairs. First of December 2025, EPA Refrigerant changes will-have manufactures price increases on new ac systems. Thanks for choosing Total Air……
Materials Added Notes: customer renewed membership 2 years for 1 year per Tabatha. Performed full system tuneup. Summary: UVC Bulb is due for replacement and customer agreed to replace. The split system was slightly low on refrigerant. I added 1lbs to the unit. We will check on the next visit and if it’s low again we will need to complete a leak search.