Very professional.very patient in answering all of my questions. Total Air is lucky to have a great employee.
Response from Total Air, Inc.:
We're delighted to hear that you had a positive experience with us. Thanks for the kind words.
Overall Experience
Quality
Price
Convenience
2-19-2025 Called customer on my way. Customer would like to reschedule. I let her know that the office will be reaching out to get rescheduled. - Collin 2-26-2025 Checked pressures, temperatures, and amp draws. All within factory specifications. Flushed drain assembly. System is working and draining properly. Recommend IAQ products. Customer declined at this time. Highly recommend replacing filter ASAP!! - Collin
Changed out old cap for a new one also added a hard start to stretch the life of the compressor unit is operating correctly at this time
New line set, new electrical wiring, new drain line, new wall mount stand or outdoor mini split, all permits and inspections included. Comes with remote.
1475.83 Out to replace the outside condenser unit fan motor and installed new turbo 200 x capacitor in the condenser unit. Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked electrical wiring and checked electrical components. Capacitor has tested good and working properly. Checked refrigerant levels and check discharge temperature. Unit is cooling well and drains properly. Thank you for choosing total air.
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Customer has replaced filter. Checked safety float switch and inspected drain line. The drain line is dry and working properly. Checked blower motor operation and inspected equipment cabinet. Checked outside condenser unit and located the run start capacitor is bad and needs to be replaced. I have replaced capacitor in condenser unit and checked system operation. After running for 3 mins the condenser fan motor has stopped and tested bad. The condenser fan motor needs to be replaced. Tempstar Model # M4hp4048a1000ab Serial # 180540140m Customer has approved for new fan motor and new capacitor. Customer has declined membership at this time. Office will follow up with new motor replacement and return to repair system. Thank you for choosing total air.
Called out today to perform a precision tune up on a year old system. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter, Evaporator coil is clean. Cleared drain line. Drain line was heavily impacted. Used two gallons of water and solvent to clear the drain. Measured temperature rise across the coil. Tested float switch. Outside I checked refrigerant pressures. Took amp draws. Vacuumed drain line from outside port. Surge protector is out of warranty. This is the last visit on this years maintenance agreement. Installed surge protector and renewed preventative maintenance agreement. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Upon arrival to system I was shown to an HVAC system that was having trouble reaching the thermostat desired temperature. Put gauges on the system to verify the systems refrigerant levels which are fully within range of specifications at this time. Went up into the attic to the A/H for further inspection and found the systems return plenum to be falling off the unit. The unit is currently pulling in attic air from the bottom. The unit has also pulled in a significant amount of debris into the evaporator coil, I suggest a pull and clean on this system’s evaporator coil. During the hottest point of the day the attic can reach 140 degrees. With the unit pulling in this hot of air into the system it will never reach its desired temperature. I added an estimate to the invoice to be able to repair the return plenum with the proper materials. The system is currently operating in the cooling mode and the thermostat is at 79 degrees. The homeowner will not be moving forward with work today,
1 time maintenance Completed maintenance on one of 2 systems in the home (upstairs 4 ton). Checked all electrical components for proper volts and amp draw. Both fan motors and compressors tested good. System pressures and temperatures are correct. Electric heat kit is working properly. Cleared drain line and added solvent to break up any debris. Air handler has very heavy biological growth. The system has an economy uv light and Reme halo system with expired bulbs. I discussed options for cleaning, replacing bulbs, and upgrading to a medical grade uvc light system. I have attached quotes to the invoice for these options. Home owner also wanted a quote to change out the float switches from a circuit style to a standard float switch. Due to age and condition of the system I also discussed replacing the system. The home owner just moved in and would like to wait to replace until a later date. Homeowner declined maintenance program at this time. System cooling at this time.
Complete evaluation of the duct system. After inspection I found the duct work compromised. All of the outer jackets have been torn away exposing the insulation inside the duct and the inner liner which the air travels through. Some ducts are kinked due to them being hung improperly. The ducts are also not sealed. This is a 7-8 drop system with a free air return. The attic is huge. No new supply plenum is needed as what is there is fine. I talked with Bailey and she said she will get with Kip to see if we can approve the job as we typically do not install duct work in the heat of the summer. The office will reach out first thing Friday morning to update the customer. If the install is approved we will need a comfort advisor to come out asap Friday to provide an estimate on the duct replacement. If the duct job is approved the service call fee will be credited back. All pictures are uploaded. Thank you for choosing Total Air!
Called out today due to no cooling. There are two systems in the home. The compressor on unit #1 is short cycling. Checked refrigerant pressures. System is low on R22 and compressor has been damaged due to the leak. Explained to client that in order to repair this machine you would have to perform a leak search, repair the leak and recharge the system. Even after the leak was repaired.. the compressor is still severely damage due to refrigerant loss. Client is selling the home and is not interested in replacing the system. He is aware that the cost of repairs will range from 2,500$ - 3,500+. System is 8 years past warranty and R 22 is no longer manufactured as of 2020. Left system off at disconnect. Thank you for always choosing Total Air!
Upon arrival customer told me the ac was shutting down and ON. I put gauges on and the and the high side was really high. I took an amp drawl and the compressor is over amping a lot. The compressor is going bad. All fan are working good. I recommend on replacing the unit do to age but also quoted out a compressor. There is no guarantee that there is anything else wrong with system. Customer wants to think about it and call us back.
Installed 2.5 ton rude split system air handler on brand new air handler stand with filter rack condenser on padlock pad foundation built up for flood zone change breakers accordingly 30 amp for air handler and 25 amp for condenser flush copper flush drain treated drains drain self-insuring drain was draining properly system held pressure over 400 psi G and vacuum below 500 µm released pressure and charged system to factory spec walked customer through on their brand new Honeywell T6 thermostat and ensure customer with fluid on operating their brand new HVAC system customer paid balance in full via credit card added 2 pounds of refrigerant to system to ensure proper chargeSystem is operating to factory spec we will need Joel to come on site to post a permit when we receive one besides that job is completed
Evap Coil replacement not under warranty, Replaced micro channel evaporator coil. Vaccuumed line set and adjusted charge. System did not need refrigerant added. Leak was very small and unit was slightly overfilled on last visit. Rebuilt drain line. Sealed filter rack door. Installed float switch on secondary drain outlet. Tested system. Pressures and Temps are correct. Condensate drain flowing better after rebuilding it properly. System operating normally at this time.
No cool Found system low on 410a refrigerant. Rechecked pressures after 10 minutes and pressures continued to drop indicating the system was freezing. Found oil in drain line indicating a leaking evaporator coil. System is a Frigidaire mixed coil system these systems are prone to evaporator coil leaks. Refilled the system for temporary cooling. Homeowner is aware that the system will continue to leak until replaced or repaired. I discussed repair versus replace on a 10 year old system with no warranty. He would like a quote for both so he can decide how he would like to move forward. Office to build repair quote and call to set an appointment for our comfort advisor to come by. System is cooling at this time. Model b6bmm036kb Sn. B6d130117270
Complete repairs to ac system. Remove old metal return duct that is crushed and not sealed properly. Replace with 14” flexible duct. Remove all insulation from coil and clean in place. Clear and flush the drain line. Left system in good working order.