Very professional.very patient in answering all of my questions. Total Air is lucky to have a great employee.
Response from Total Air, Inc.:
We're delighted to hear that you had a positive experience with us. Thanks for the kind words.
Overall Experience
Quality
Price
Convenience
Discovered system freezing up from piston to evaporator coil. Had stuck piston in straight cool package unit. Added a shot of refrigerant to try and get the piston unstuck. Successfully unstuck the piston for now. Thawed out evaporator coil. Confirmed proper operations. Verified all ductwork underneath home looks good. Left estimate to recover. Refrigerant flush out system. Replaced filter dryer and clean piston if issue reoccurs. System is operating properly at this time.
Performed all quoted work today need to schedule maintenance. Need to get her father on board for maintenance at same time. Nick, Frank or Dan
Arrived onsite and found units fan motor not running. Motor is under warranty till 2028. Unit needs a good cleaning in the air handler with wires wiped down and cabinet doors wiped down. Signed customer up for maintenance. The neighbor at 410 wants a maintenance plan and needs the same cleanings on the unit. So we need to sign them up. Moral of story, signed both people up for contracts, and both of them need air handler cleanings with blower cleanings. 406 needs a new warranty fan motor.
On arrival, the homeowner told me that the system was blowing, but the outside was not cooling after looking over the system. The air handlers out a very tight spot. Yes, I condenser is off due to a drain line. I’ve looked at the drain line and the customer is stopping it and this is a lot of built-up hard sentiment. I’ve talked to him about the flow That I would vacuum out the drain line, but he really needs to chemical solution to constantly keep this clear for him throughout the year. He has accepted the Iflo and I have installed and insured is working properly. I have flushed out The Drain line to the point where I do not see full blackness in there anymore Decline membership at this time I did offer a discount but doesn’t want consistent charge on his card and he trust me enough. He said he’ll just give us a call back when he needs me.
Check all electric components.check pressure.clean condenser coil with water.clean drain line.check air handler clean filter..
When arrival the blower motor was not working was turning on and off blower motor is bad. Need to be replaced. Customer say under warranty so can you check if it’s under warranty or not but I give him warranty price he say order the part .let him know when the parts will arrive.
2-19-2025 Called customer on my way. Customer would like to reschedule. I let her know that the office will be reaching out to get rescheduled. - Collin 2-26-2025 Checked pressures, temperatures, and amp draws. All within factory specifications. Flushed drain assembly. System is working and draining properly. Recommend IAQ products. Customer declined at this time. Highly recommend replacing filter ASAP!! - Collin
Changed out old cap for a new one also added a hard start to stretch the life of the compressor unit is operating correctly at this time
New line set, new electrical wiring, new drain line, new wall mount stand or outdoor mini split, all permits and inspections included. Comes with remote.
1475.83 Out to replace the outside condenser unit fan motor and installed new turbo 200 x capacitor in the condenser unit. Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked electrical wiring and checked electrical components. Capacitor has tested good and working properly. Checked refrigerant levels and check discharge temperature. Unit is cooling well and drains properly. Thank you for choosing total air.
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Customer has replaced filter. Checked safety float switch and inspected drain line. The drain line is dry and working properly. Checked blower motor operation and inspected equipment cabinet. Checked outside condenser unit and located the run start capacitor is bad and needs to be replaced. I have replaced capacitor in condenser unit and checked system operation. After running for 3 mins the condenser fan motor has stopped and tested bad. The condenser fan motor needs to be replaced. Tempstar Model # M4hp4048a1000ab Serial # 180540140m Customer has approved for new fan motor and new capacitor. Customer has declined membership at this time. Office will follow up with new motor replacement and return to repair system. Thank you for choosing total air.
Called out today to perform a precision tune up on a year old system. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter, Evaporator coil is clean. Cleared drain line. Drain line was heavily impacted. Used two gallons of water and solvent to clear the drain. Measured temperature rise across the coil. Tested float switch. Outside I checked refrigerant pressures. Took amp draws. Vacuumed drain line from outside port. Surge protector is out of warranty. This is the last visit on this years maintenance agreement. Installed surge protector and renewed preventative maintenance agreement. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Upon arrival to system I was shown to an HVAC system that was having trouble reaching the thermostat desired temperature. Put gauges on the system to verify the systems refrigerant levels which are fully within range of specifications at this time. Went up into the attic to the A/H for further inspection and found the systems return plenum to be falling off the unit. The unit is currently pulling in attic air from the bottom. The unit has also pulled in a significant amount of debris into the evaporator coil, I suggest a pull and clean on this system’s evaporator coil. During the hottest point of the day the attic can reach 140 degrees. With the unit pulling in this hot of air into the system it will never reach its desired temperature. I added an estimate to the invoice to be able to repair the return plenum with the proper materials. The system is currently operating in the cooling mode and the thermostat is at 79 degrees. The homeowner will not be moving forward with work today,
1 time maintenance Completed maintenance on one of 2 systems in the home (upstairs 4 ton). Checked all electrical components for proper volts and amp draw. Both fan motors and compressors tested good. System pressures and temperatures are correct. Electric heat kit is working properly. Cleared drain line and added solvent to break up any debris. Air handler has very heavy biological growth. The system has an economy uv light and Reme halo system with expired bulbs. I discussed options for cleaning, replacing bulbs, and upgrading to a medical grade uvc light system. I have attached quotes to the invoice for these options. Home owner also wanted a quote to change out the float switches from a circuit style to a standard float switch. Due to age and condition of the system I also discussed replacing the system. The home owner just moved in and would like to wait to replace until a later date. Homeowner declined maintenance program at this time. System cooling at this time.
Complete evaluation of the duct system. After inspection I found the duct work compromised. All of the outer jackets have been torn away exposing the insulation inside the duct and the inner liner which the air travels through. Some ducts are kinked due to them being hung improperly. The ducts are also not sealed. This is a 7-8 drop system with a free air return. The attic is huge. No new supply plenum is needed as what is there is fine. I talked with Bailey and she said she will get with Kip to see if we can approve the job as we typically do not install duct work in the heat of the summer. The office will reach out first thing Friday morning to update the customer. If the install is approved we will need a comfort advisor to come out asap Friday to provide an estimate on the duct replacement. If the duct job is approved the service call fee will be credited back. All pictures are uploaded. Thank you for choosing Total Air!