They kept in constant communication, when running late. I will definitely use them as my A/C people.
Overall Experience
Quality
Price
Convenience
Wade arrived within the allotted time. He was polite, friendly and professional. Carefully examined my system and advised that it was operating satisfactorily.
Overall Experience
Quality
Price
Convenience
Brian was professional, considerate and explained things in simple terms.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very courteous and professional
Response from Total Air, Inc.:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Casey and the entire team provided prompt, courteous and professional service. They take pride in delivering 100% customer satisfaction
Overall Experience
Quality
Price
Convenience
Tom is personal and professional. He explained things clearly
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tony was our tech and seemed very proficient in diagnosing and fixing our issue. He was friendly, seemed knowledgeable about the issue, and explained what he was doing. We felt he was honest is his appraisal of the issue. We would be pleased to have him to have work on a or air conditioning system again. As to pricing, we wouldn’t know if it was reasonable or not, or what to expect. We have no way to compare. It wasn’t what we would call at all low, but it didn’t break the bank, don’t think it was excessive, and he fixed the issue and we were pleased about that. After all, that’s what we needed. We are happy with Total Air, their responsiveness and willingness to work around your schedule, be on time and communicate with you on their techs arrival time and who the tech is so you know who is coming so you know who to expect. Very easy company to work with. Nice people.
Overall Experience
Quality
Price
Convenience
Alex did a great job for us in checking out our system. We will ask for him for future calls, if he is available
Overall Experience
Quality
Price
Convenience
Installed pure air x dual uvc lamp. Cleaned evaporator coil. Checked all operations. System is working and draining properly. - Collin
Membership maintenance Checked all wiring tested float switch function. Took indoor blower motor amp draw. Took air temperature split at supply and return. Filter does not need to be changed at this time. No microbial growth found on unit interior. Blower wheel evaporator coil clean. Took compressor and outdoor fan motor amp draws. Checked refrigerant pressures and temperatures. Tested capacitor microfarads. Capacitor was low reading 31 out of 40 µF. With homeowners approval replaced this capacitor with a turbo 200 during today’s maintenance. After replacing capacitor switched breaker back on and breaker failed. With homeowners approval got a new breaker 60 amp square DQO from City electric and replaced today. After replacing breaker ran system in cooling and stayed until system cooled the home from 80 to 77° to ensure everything was working properly. The system is running well at this time.
I performed full maintenance systems gas furnace, I checked amps in blower motor, condenser fan and compressor everything is normally, I cleaned drain line with hot water, I checked air filter is clean, coil ic clean, blower is clean, condenser fan and compressor working normally, level refrigerant is normally, capacitor is low, costumer agreed to replace and I installed turbo 200 with 5 years warranty, now system operated normally.
Call out today to replace elite UV bulb. Turned system on after swapping out bulb to ensure everything was working properly.
I did not find a water leak, the water leak was three days ago from the storm, the problem is the insulation of the roof, the system works perfectly
Arrived to perform maintenance. This 2022. Ruud Straight cool air conditioner. The system is very very clean. There is already three recommendations on UV lights. and surge protector customer is happy with the way the system is running. I made sure his condensate pump was clean. I flushed it with a gallon of hot water. He takes very good care of his system. I did let him know that his capacitor was in range, but it was just a little weak. I let him know that if he were to put a hard start on it, it would help him with the longevity of the capacitor, and on the compressor installed hard start kit. Took a picture of it, added it to Notes check pressures amp draws. System is running perfectly at this time.
Concern - poor cooling on Rheem furnace. Cause - needed charge adjustment. Correction- added one pound of 410a. Recommendations- today I preformed tune up but I recommend maintenance contract.
Upon arriving indoor fan was running but outdoor fan or compressor was not running. The capacitor had failed. Capacitor needs to be replaced. Capacitor rating is 40/5
New Wi-Fi thermostat, flush and pressure test copper line set, repair if needed, modify supply plenum as needed, new float switch in drain line, new rods and brackets outside for condenser install, new anchors and brackets, new safety pan outside, replace filter drier outside, new ite breakers in breaker panel, u.v. resistant armaflex on the copper outside, all permits and inspections are included and attention to detail is paramount. Install corrosion grenade on copper line set.
One time tune up that included checking the electrical proponents, Checking amp on all motors, Inspecting the indoor unit for cleanliness, checking the overall performance of the thermostat and heat and cool mode, verifying pressures in heating commode, washing the outdoor unit, and flush and vacuum the drain line. Client had already change is provided filter. Thank you for choosing Total Air…… Recommended signing up for our maintenance program which includes two system checks per year and 20% off repairs and cleaning. Dispatch please see notes.
Customer stated that intermittent times the system can be running and cooling, and after a while the system will switch to heat mode but still show cooling on the thermostat. the customer stated that it does not happen all the time. It’s very irregular at best once a week it happens. They will typically shut the breaker off and then wait a while and turn the breaker back on and then the system runs fine afterwards. I ran the system for 30 to 40 minutes to see if it would Reoccur and the system ran fine and cooling. The customer has zone control with zone dampers installed in the system with one master control in the bedroom and two remote controls and two spare bedrooms. The thermostat that’s in the master bedroom is a T con thermostat in which it is showing signs of failure as it’s very tough to press options on the screen And the thermostat at times is non-responsive. Advise the customer to continue to monitor it and if the same thing happens again to look at the thermostat to see i
Called out today for a part return. Installed pure air. Removed blower wheel and cleaned. Cleaned evaporator coil in place. Wiped down cabinet. Cleared drain line. Added 200$ off coupon for IAQ special. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Called out today to perform a tune up on two units. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filters. Measured the temperature drop and rise across the coil. Tested float switches. Coil and blower wheel are clean. Flushed drain line and tested condensate pump. On the roof I checked refrigerant pressures. Tested capacitors. Capacitor is near manufacture failure.
Called out today to perform a precision tune up on a year old system. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter, Evaporator coil and blower wheel are impacted. Cleared drain line. Tested condensate pump. Measured temperature rise and drop across the coil. Tested float switch. Outside I checked refrigerant pressures. Took amp draws. Client is aware of the age and condition of this machine. She would like to have a pure air and cleanings performed. This is not her full time home. This is the last visit on this years maintenance agreement. Thank you for always choosing Total Air!