Josh was positive and had excellent customer service. Would absolutely recommend this company
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Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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3 Duct Run Replacements Furnish and Install Flex Duct 4" / 6" Furnish and Install Splice Collars Mastic Tape Mastic Recommended Rodent Remediation / Inspection Prior to work being completed. Upon arrival, meet and greet with customer go over Work scheduled for the day get started upon access to attic noticed that the job entails more than expected took pictures of all items found destroyed that beautiful new ductwork and unfortunately missa is going to need a new system installed. As of now we have replaced a couple runs and patched all ductwork necessary to keep running until we get out to estimate after she’s confirmed that the rats Are no longer in attic one of the worst infestations I’ve seen
Completed full maintenance on split system unit Checked all wiring and components Checked refrigerant levels and temperature I had a little leak in hoses, added 1 lb of refrigerant. Tested capacitor, reading 40.9/45 told customer he needs to replace it. Installed new one on site 45/5 Tested fan and compressor amps Tested blower fan amps Tested float switch Took temperature splits from return and supply Vacuumed and flushed condensate line Unit is up and operating at this time
Clean Condensate Line with Drain Solve Install IFlow System for Drainage - Better Monitoring Perform Start Up Procedures
Customer complained no cool. Thermostat is blank. There is no hight voltage coming to A/H . Checked the breaker there is a voltage there not not coming to the disconnect box. Customer has to check with an electrician
Replaced fan motor under warranty . Unit is operating good
It was detected that the fuse was bad and the capacitor was low The fuse and capacitor were changed Checked refrigerant level and temperature Took air temperature on supply and return Tested float switch Vacuumed flushed condensate drain System is running and operating at this time
Seal any leaking ductwork you see with spray glue, tape, then mastic.
Arrived on site for no heat found system heating, but not properly. Heat pump was working to full capability but aux heat was not turning on simultaneously. Programmed T- stat so aux heat can come on with heat pump at a certain temperature. System is now heating properly at this time.
Upon arrival found unit operating checked all major components to specifications also flushed out the drainage system with water and shop vac checked all wiring for breakage and corrosion customer declined on all other upgrades and repairs to system customer is satisfied with work performed today unit is operating efficiently at this time
Upon arrival found that both units were operating checked all major components to spec changed and washed all filters and checked all wiring connections to spec customer is satisfied with work performed units are operating efficiently at this time
Manufacturer Daikin Model # RXB12BXVJU Serial # K004465 Need outdoor control board unsure of warranty Need to get pricing and let customer know Found board not working properly with heat mode. System works properly in cooling. Will need to replace control board in condenser to be able to check through system throughly. - Collin
Used 2 pole contactor Used T6 pro thermostat Upon arrival found Trane system is closet by kitchen not heating. Found shorted electric heat 24v contactor coil. Replaced contactor upon approval. Also found t6 thermostat with bad heat circuit. Replaced thermostat upon approval. Checked operation. System is now heating properly. Customer would like maintenance performed on systems please. - Collin
Customer stated he replaced the thermostat himself. Then put the old one back on. Found blown fuse. Replaced fuse. Checked operation. System is working and draining properly. Thermostat is not working properly. Recommended to install customer supplied Tstat and customer declined. - Collin
Mini split head coil and blower cleaning Removed plastic covers. Soaked plastic pieces in coil cleaner, rinsed and allowed to dry in the sun. Cleaned mini split head with a bib. Evap coil and blower wheel both had a very thick layer of microbial growth. Used 6 rounds of coil cleaner to remove all dirt and growth. Reassembled mini split head and restarted the system. There is a noticeable difference in air temp and speed after cleaning.
Replaced outdoor inverter board. Once replaced let the system run for 20 minutes. Left working and in cooling mode. The indoor air handler shakes a little when on the highest fan speed. This could be because of the mounting brackets. May need to make future adjustments. For now customer keeps it set at 70° and a lower fan speed. Flushed drain line and air handler over filled. Found the flex drain connect to the pvc was kinked and not in the pvc, hence why it was not draining properly. Reconnected flex and pvc and taped up. Flushed drain again and it’s draining properly. Supply temp is 36° return 67°. Set thermostat control back to 70°.