Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Fast friendly response. Got us back up and running! Technician was very helpful. Highly recommend.
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Total Air answered my call at 8:30am on Easter Sunday and a tech was at my home by 10am. Everything was fixed & the tech was so happy to help us even though it was a holiday and a Sunday! Thank you so much Total Air!
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Jeff was honest and explained why the required work needed to be done.
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Reliable, trustworthy and friendly service every time - thank you!
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Arrived at customers house for system not cooling. On arrival customer showed me to a Bosch communicating system. Customer informed me unit has been having cooling problems since day of installation. And on arrival air handler was running but condenser was not. Open condenser electric cabinet. No error codes were seen. After about five minutes unit attempted to start up. Fan was cycling for a while then unit was showing an E5 error code. The condenser bored then went blank. Waited about 15 minutes and power did not return. Cycled disconnect and breakers but the board still did not turn on. Confirmed 120 V from each leg it to ground. Across L1 and L2 was not even showing a volte though. A customer would like to again get a hold of company that installed unit. Feels that this is their issue. Suggested customer sign off on our maintenance plan. Customer agreed. Collected payment and signature and left. Thank you for choosing Total air! Customer would like receipt and write up sent via
Replaced evaporator coil and replaced txv in warranty. Installed new filter dryer. Pumped down the refrigerant in the condenser unit. Removed evaporator coil from air handler. Installed new txv to new evaporator coil replacement. Weld in place and attached the drain line pipe. Installed new filter dryer on outside condenser unit. Test for leak and evacuate the system with a vacuum pump. Added refrigerant to the condenser and checked system operation. Unit is cooling well and running properly. Thank you for choosing Totaal Air.
Called out today to perform a precision tune up on two units. Checked all electronics and motor components to ensure equipment is operating properly within manufacture specifications. Checked filter and cleared drain lines. Cleaned evaporator coil on mini split head. Measured the temperature drop across the coils. Vacuumed drain line clear from outside port. Cleaned condenser coils. Checked refrigerant pressures. Spoke with client about drain solve treatments. Installed a customer supplied thermostat. Programmed thermostat and showed client the operation. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Came out to do maintenance. Checked pressures and found system to not be cooling properly. Checked amp draw on compressor and outdoor fan and nothing stood out as an issue. Upon inspection of the air handler cabinet. Found cooler air hitting me in the face due to an open duct. Walked around to see if there were any other openings. It looks like only one duct needs to be replaced. Quoted for two just in case. Also sent quote for electronic leak search. Customer has 10 years parts and labor Per conversation. The immediate need for the system is to add a little refrigerant. We need to do a leak search and find out where the refrigerant has leaked out. There is also one to two duct runs that have holes in them. The quote below is to add refrigerant and to repair the holes in the duct. I also quoted for the leak search. I explain to the homeowner everything that was going on. And sent over estimate. Owner gave me permission to add the refrigerant. He also asked for the office to give him a
Upon arrival customer told me AC lights were flickering. I put my gauges on a system in the house I was pretty high. I found a bad restriction in the piston that needs replaced. The filter dryer is old and he’s replaced well. And also a bad compressor and that’s why the lights are dimming in the house but the amps high.
Below is the estimate for the Immediate need -replace a bad contactor that is burnt and pitted. It also includes a maintenance plan for both systems in this home. Customer is 55 years old and qualifies for the senior discount. Below is an estimate to cover today’s repair and the start of the two maintenance plan membership. Heater strip was being engaged due to exposed wiring on outside unit. Melted contactor was continuing signal even though there was not a signal for cooling. Replaced contactor and fixed wiring on outside unit outside of condenser were thermostat wire connects to system wiring. System is on and cooling at this time. Flushed water through drain. Customer is on schedule to be contacted to do first of two maintenance for each system. Two system home. Both vertical walk up air handler‘s. I also included an estimate for surge protection. And a separate estimate for indoor air quality options.
This estimate is to replace and out of warranty evaporator coil. This includes pumping down refrigerant, removing the faulty coil and installing a new OEM coil, pressure testing with nitrogen and then placing system on vacuum. Releasing refrigerant. Any additional refrigerant is needed it will be charged separately. Thurs Aug 31st- Jess- Returned today and pumped refrigerant down. Locked refrigerant off in condensing unit. Removed faulty evaporator coil and installed new OEM evaporator coil. Pressure tested with nitrogen and then placed system on vacuum to 497 µm. Released refrigerant and then added 4 pounds based on superheat and sub cooling values. System is on and cooling with a 21° temperature differential. It is 80° inside the apartment and I have the thermostat set to 76.
Both indoor and outdoor unit was running but house was not running. Found the indoor coil leaking. Coil and Txv and filter dryer needs replacing. Customer is not to be charged for refrigerant due to the previous tech recharging the system two weeks ago without offering a leak search.
Water was in the water overflow reservoir, which was shutting off the condenser intermittently due to the drain line being plugged with growth. I flushed out the drain line, and then I had a dream song to clearly free it out.
System is not cooling due to clogged drain line. Customer is first floor of three floor building and is the bottom of the community drain on that level. My suggestion is to allow us to do a maintenance plan so we can come clean and flush the coil and drain line twice a year and ensure that you don’t have any back ups or loss of cooling. Below is an estimate for today’s discounted service call, the drain cleaning service at a discount, and the start of your monthly maintenance membership. The $12.50 monthly will come off of the same card each month and can be canceled at any time. If there are any discounts that you received while on the membership, and you cancel the membership, you will be billed for the remaining portion of what you saved while on the membership within that year. Completed maintenance and was able to get drain cleared of all slimy debris. Upon checking pressure found system to be low. We have recently put 6 pounds of refrigerant into the system two months ago and ma
Installed 2 ton vertical air handler in existing location. Modified stand added plywood top for structural integrity modified supply Plenum with mechanical fastners and he Childers necessary. Removed light switch supplying old unit moved electrical wire, higher in closet in mounted disconnect and ran Greenfield web to air handler to meet code specifications, cleared drain line and flushed copper condensing unit installed an existing location, level ground and installed brand new hurricane rated pad system health pressure over 400 psi G and vacuum below 500microns started system up and charged system to factory specs. Upon completion of insulation walked customer threw on how to operate their brand new HVAC system change breakers accordingly posted permit upon completion of installation spoke to landlord, who said she would reach out to office to pay the final bill
Pulled and cleaned blower wheel assembly Replace 24 volt contactor on condenser unit Checked refrigerant levels and check test start ups components. Unit is cooling well and running properly.
Customers unit is very old and needs to be changed out. Fan is intermittently. Turning on with a call from the thermostat. Suggest a customer get thermostat change and customer did not want to. Suggested customer talk to comfort advisor and comfort advisor is calling customer. Collected payment and signature for today’s work and left. Thank you for choosing total air
8/15/23 Upon arrival the customer wanted to have a new thermostat installed provided by him. The thermostat was a 1 heat 1 cool, and a 2 heat 1 cool is needed. I then reinstalled the old thermostat and confirmed the system was functioning. I checked the heat strip in the a/h and the d/t was 21° and within normal range. The customer will buy a new thermostat and have us install the correct one. Estimate added to install provided thermostat. I left it working and in cooling mode. Collected service call fee and signatures. This job has been completed. Thank you for choosing Total Air!
Customer concerned about unit making noises when running. Checked condenser unit operation and inspected condenser unit components. Customer has mentioned they have only heard noises and shook the unit and noises are gone. Strongly recommend new Taps membership to have annual preventative maintenance inspections on ac equipment. Possible has weak contactor in condenser unit. Recommend contactor be replaced due to aged components. Checked thermostat calibration and filter location. Customer has replaced filter. Checked blower motor operation and inspected evaporator coil condition. The blower wheel is caked with biological growth and is highly recommended to have pure AirX germicidal uvc light to prevent biological growth in air handler coil and blower wheel. I have place an estimate for Taps membership and blower wheel cleaning. Unit s running properly and cooling well. Customer has approved for blower wheel cleaning and new 24 volt contactor. Gave customer new membership folder