Josh was positive and had excellent customer service. Would absolutely recommend this company
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Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Office: Comfort Advisor equipment, ductwork, and blown insulation. Arrived at the home and met with the homeowner. She mentioned that they did flush the drain line. It is operating upon arrival. Removed panel from air handler and flushed from that point. Replaced “P” trap and primed. Refrigerant charge slightly high head pressure. Temperature at the supply is 57 degrees. Findings: 1. air handler leaning to the right slightly. 2. Evaporator coils dirty 3. Contactor arched 4. Head to capacitor rusty 5. Inside of air handler has biological growth. 6. Recommend Comfort Advisor to discuss with the homeowner options for equipment replacement, duct work, and blownin insulation. Drain
Called out today due to no cooling. Upon arrival I found that the system was completely frozen over. I ran the system in heat mode and allowed ice to thaw. Checked refrigerant pressures and found the system low on charge. I found oil in the drain pan. Confirmed leak in the evaporator coil. Client stated that she cannot afford that repair at this time. I will contact the office for any member discounts that we can apply as well as financing options. I added refrigerant to the system and we can compare pressures during next months maintenance. Checked electronics and motor components. Replaced client provided filter. System is now operating properly. Thank you for always choosing Total Air!
Cut the return back approximately 4 ft and spliced on a new duct. The old duct was completely collapsed and torn apart. Used straps, mastic tape, and mastic to connect new portion of the duct. Sealed the dog house the best I could. Customer will close up around with fencing/block. Immediately saw great results in cooling mode. 19-20° split. Supply 58°. Customer is aware he needs to get pest control out asap to take care of the rodents so this doesn’t happen again. This job has been completed.
Two technicians are needed for the ladder on the roof. Performed full system maintenance. Electrical components checked filter checked refrigerant levels and cleared and flushed the common drain line. Inside air handler cabinet has biological growth. Our indoor air quality product will help mitigate further growth. Customer will hold off on membership. This job has been completed. Thank you for choosing Total Air!
Arrived to call. System is a package unit about two years old and Install 2022, called out today for no cool system not cooling properly while performing diagnostic, found system frozen over, before continue continuing to diagnose. Customer agreed to thaw out system after thawing out system took about 10 minutes with water hose, found that evaporator coil was completely clogged with insulation, and an ice begin to freeze on top of insulation on evaporator coil on the return side. Determined that smaller tech would need to come back and re-examine all insulation flex duct to see where rodents have been chewing into insulation or flexed out that’s being sucked in through the return. Customer has rodent sticky patch all throughout home and under home so they are aware of major rodent problem and community and at this mobile home after talking with Office, customer would get rodents or pest control out to examined or kill rodents before returning to repair flex or insulation mechanically,
Returned to add 1 pound of refrigerant. Levels are now within in factory range. Delta t was 19°. Float safety switch is now working properly. This job has been completed. Thank you for choosing Total Air! Materials added 1 pound refrigerant jug 296.
Called out today to install a UV light and hard start kit. Installed both components and tested system operation. Checked refrigerant pressures. Measured temperatures. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Concern, Unit does no turn off. Cause, Unit does turn off it just takes a while because of this heat, checked thru entire system found no issues. Correction, Preformed maintenance, and assured customer that there is no problem with the system.
Office, customer added additional system and paid. Please mark 2 system TAP. Also materials added Turbo 200 capacitor Maintenance Performed Today- Filter sizes- 18-24-1 , 20-20-1, 18-20-1 Filter Condition- replaced all 3 Unit age- 2018/19 Unit condition- both are good Thermostat- Honeywell On arrival found the following- customer has two split units. second system added onto membership plan. Performed system maintenance on both units, replaced 3 filters, checked electrical components, cleared and flushed drain line/pump. Gathered temperatures and some refrigerant levels. Both units have a locking cap stuck on the service port. The American standard unit capacitor was very low on the fan side. Customer agreed to replace with new Turbo 200. This unit also has biological growth inside the cabinet. Our Pure air UVC germicidal will help mitigate growth and includes a clean in place on the evaporator coil. Indoor Unit- Blower amps- 1.58 and 1.34 Blower Capacitor- NA Blower Type-EC
Air conditioning service. Customer has three carrier thermostat located on three different levels of the home with scheduling on each one of them that vary between them. I went through the scheduling to set the scheduling to be identical between the three. The other concern the customer had was the thermostats control point on the third floor would match the setpoint for that thermostat however, on the second and lower level the control point would be lower. That’s due in part to the fact that the thermostat on the third level is in an area where it’s much hotter than the lower level so therefore, the temperature on the lower level will be a few degrees less than the upper level as heat rises, and cold falls. Once I explained that to the customer, she fully understoood.
Service Call/ Maintenance Performed Today- Filter sizes- mini split Filter Condition- good condition Unit age- 8 Unit condition- good Thermostat- mini On arrival found the following- uv strips working Indoor Unit- heads Blower amps- na Blower Capacitor- na Blower Type- mini split Heat amps- na Drain- cleared w/nitrogen Float Switches- na Cleanliness- yes uv strip installed Outdoor Unit- mini split Compressor amps- .2/1.5 Outdoor fan amps- .1/ .1 Capacitors- na Pressures are- 123/340 system#2 (3 heads) system #1 139 (single head) Refrigerant type- 410 Superheat- mini split Subcooling- mini split Temperature difference- 19:- mini split heads Temp in- 54 Temp Out- 75 Duct Condition- na Insulation in Attic- na Notes- I broke the single head blower wheel fins by sticking my thermostat to test supply air. Spoke to mgmt to replace under warranty….. blower wheel mini split head model # MSZ – GL 12 NA (we only need the blower wheel, not motor) Recommend a surge p
After hours called Chris. He said he can come by tomorrow between 9 AM and 2 PM. He will call the customer in the morning to give a more specific timeframe. Service Call Performed Today- Filter sizes- 18x24x1 Filter Condition- can be changed Unit age- 2010 Unit condition- comfort advisor tomorrow 5/24 Thermostat- 76° On arrival found the following- Duct system is in rough shape. Multiple tears throughout the system. Rodent droppings on the air handler and throughout. Suction side PSI is high. it could be tears in the return, pulling too much heat from the attic potentially the pin inside the piston has been put in backwards. Evaporator coil has a lot of rust. I would invest towards a new system and new ducts rather than any repairs on the current 2010 Indoor Unit- horizontal attic Blower amps- 3.75 Blower Capacitor- 9.45 Drain- flushed Float Switches- working Cleanliness- biological growth and debris buildup on blower assembly Outdoor Unit- Compressor amps- 8.55 Outdoor fan amp
DISPATCH - ca scheduled for tomorrow 5/17/24 @ 5 pm. I already spoke w/Service Call/ Maintenance Performed Today- Filter sizes- 19x20x4 Filter Condition- fair Unit age- 2013 Unit condition- poor, refrigerant leak Thermostat- carrier On arrival found the following- All tsat are off Indoor Unit- attic Blower amps- 1.5 Blower Capacitor- na Blower Type- variable Heat amps- 19 Drain- clear Float Switches- good Cleanliness- yes Outdoor Unit- heat pump Compressor amps- 36 Outdoor fan amps- .4 Capacitors- within specs Pressures are- 170/300 Refrigerant type- 410a Superheat- 9.9 Sub-cooling- 4.3 Temperature difference- Temp in- 68 Temp Out- 79 Duct Condition- great Insulation in Attic- great Notes- CA scheduled 05/18/24 @ 5 pm
Seal duct connections with mastic. Customer has told me the air handler in bed room is occupied. Seal duct connections with mastic. Unit is cooling well and drains properly.
Membership maintenance Customer not home during maintenance. Spoke to him on the phone to approve work done today. Checked all wiring and connections. Foot switch is glued down, making it on serviceable. Flushed and vacuumed condensate drain line. Evaporator coil, heavily impacted with dust and debris. Also found bacterial growth in evaporator coil. Drain pan. Change the customer supplied filter. Checked refrigerant pressures and temperatures and found system under charged. No history of leaks found on account. Subcool 3.1° delta T 13.4°. Spoke to the homeowner about these issues and he decided to move forward with the evaporator coil cleaning and adding refrigerant today. Performed a chemical evaporator coil cleaning. After cleaning the evaporator coil, I cleaned the evaporator coil, drain pan and added chemical to the drain line to ensure there are no clogs later. Added 1lb R410A to bring the system up to manufacture required 11° of sub cooling. The system is running well at this tim