Josh was positive and had excellent customer service. Would absolutely recommend this company
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Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Arrived in homeowner greeted me at the front door I asked him what was going on. He told me that the whole system shuts off, but the fan motor will never shut off. I confirmed that the outside unit was off I pulled the thermostat off. We do make sure it wasn’t a bad thermostat. I went inside a/h and made sure the board wasn’t bad This system Has a Bad ecm motor The surge protector inside the air handler as faulty as well I have office checked warranty and this is out of warranty. I use the X 13 truck motors on my truck. I installed and tested the system back up and running at this time Thank you For being part of the Total Air family Dan E
As I arrived at the homeowner greeted me The air handler is located vertical inside the garage The condenser is located ground level outside the left of the home This is a newer system by trane No IaQ installed Surge Protector is not working The capacitor check outs perfectly Homeowners having trouble diverting flow to the right side of her home, I went up into the attic and created an estimate to accomplish better balanced flow Will need to return with elite UV And materials needed to do this install Homeowner signed up for the maintenance plan per month She gave me the $16 in cash but she is calling the office to pay the full amount because of her credit card got hacked when I return to do this work that she’s already signed for and approved. I will return her $16. System is up and running for summer Thank you for being part of the Total Air family Dan E
Arrived to the homeowner and got the gist of what was going on this required a two-man ladder. I went up to the roof after confirming that the thermostat was not the issue and the safety switch was not the issue. The blower is blowing on the inside, but there is no cooling after getting my ladder set in place with so many properly holding it. I went out to the roof before the storm got here and tested all voltage connections, and components. The capacitor on the fan side is under spec after approval from the homeowner we replaced this under the warranty pricing so youAnd I tested everything else in the system is back up and running perfect charge.
Loud rattling noise from return vent was due to bad blower motor. Unit not under warranty replaced blower motor with non-OEM rescue motor. Customer also complaining about smell coming out of the vents due to dirty coil recommend a pull and clean and at the very least a clean in place.
Surge Protector Completed full maintenance on split system unit Checked refrigerant levels and temperature Tested capacitor Tested fan and compressor amps Vacuumed and flush condensate line Took temperature splits from supply and return Tested blower wheel amps Tested float switch Checked UV light Unit is up and operating at this time Customer approved of the installation of a surge protector. I went ahead and installed it on site. Unit is still in good condition. There is a little bit of bacterial growth growing inside the air handler cabinet. She has a UV light in the supply duct. If she wanted to go above and beyond I recommend installing the 24 V UV light in the air handler cabinet to eliminate any bacterial growth in there
I arrive to return from a previous sold estimate to pull and clean the evaporator coil. I do need to return to install the UV light. I only have the bulbs on my truck not the actual kit so I will get with the office on Monday to let them know this is already been paid for and I need to return just to get this installed. Will only take me about 20 minutes. System is up and running at this time. It’s already met temperature at 79. I do recommend no more bigger repairs on the system when it does finally have a huge repair it needs to be replaced only because of the corroded coils on the condenser due to the salt air. I’ve cleaned them out. They are spotless as far as dirt and dust, but the salt air is starting to corrode them and causing an airflow issue only at the condenser The evaporator coil which I cleaned today looks great and brand new
As I arrived, I talked to the homeowner and she showed me what was going on. The air handler is located behind a closet door and the blower is making a lot of noise. The homeowner told me the thing keeps turning on and off turning on and off. I touched the liquid line. It was almost too hot to touch. I looked at the coils and the coils really need a cleaning. The filter is changed. Every three months in this filter was blocked and clogged. This is the reason why the fan blower motor is failing it’s having trouble doing its job by removing the heat because there’s inadequate airflow overtime. This will kill the motor. This is a true variable motor by train and OEM is needed if replacement I highly recommend system replacement due to the age and everything going on. Homeowner is getting a comfort advisor to show up tomorrow after the Office set it up. I have sent them the repair option. If this is the option that they end up going I highly recommend getting on the maintenance plan to enj
Arrived to find error stating Iflo bottle is not attached. Iflo solution was very low. Replaced Iflo bottle and ensured It was updated on the app.
When arriving the unit was running.the drain was clogged up .cleaned the drain line and flush with solvent and water.check pressure.ohms compressor and condenser fan motor.recommend UV LIGHT.AND I FLO..
The fan and fan blade were replaced, it no longer makes that noise
Condensate drain was clogged Vacuumed and flushed condensate drain with drain solve IFlo installed
We’re arrival the AC NOT running at all . start diagnostic the air handle was running. The building was very high. We need a ladder.I went top of the roof start diagnosing the unit. The compressor was not running. I checked the capacitor. Capacitor was reading one. Replace capacitor 40–5 compressor start running .check the pressure. was good went downstairs the air coming cold from the vent. customer want price for maintenance plan.
When arrival the AC was off I turned the AC on . Went on the roof to check the pressure . pressure was low. I start leak check on the condenser find no leak. Start chicken for leak in air handler. Found a leak in the evaporator coil.added three bound of Freon. I gave the customer that warranty price to replace the coil. She say OK she’ll call tomorrow to ask when the parts will be here.
Hard start Installed hard start kit Tested temperature splits made sure system was cooling Unit is up and operating at this time
3 Duct Run Replacements Furnish and Install Flex Duct 4" / 6" Furnish and Install Splice Collars Mastic Tape Mastic Recommended Rodent Remediation / Inspection Prior to work being completed. Upon arrival, meet and greet with customer go over Work scheduled for the day get started upon access to attic noticed that the job entails more than expected took pictures of all items found destroyed that beautiful new ductwork and unfortunately missa is going to need a new system installed. As of now we have replaced a couple runs and patched all ductwork necessary to keep running until we get out to estimate after she’s confirmed that the rats Are no longer in attic one of the worst infestations I’ve seen