Reliable, trustworthy and friendly service every time - thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tom was wonderful and communication was great. He identified the problem in minutes of inspecting my AC.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Amazing and friendly service - they always come out when scheduled!
Overall Experience
Quality
Price
Convenience
Called out today to perform a precision tune up on two units. Checked all electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. Measured the temperature drop across the coil. Outside I rinsed the condenser coils. I see no need for preventative repairs. This is the last visit on this years maintenance agreement. Thank you for always choosing Total Air!
Upon arrival customer shower me an ac unit in the clost that needed tuned up. The evap coil is clean. Cleared the condensate line with shop vac and water. Checked all amps and volts. Found a little microbial growth in the air handler. Recommend a pure air x and customer declined at this time. Customer did say he will. All to get it scheduled. Went out to the condenser and checked all amps and volt. Customer sign up for Total Air membership program. Thank you for choosing Total Air!
Arrived at customer's home for tune up. On arrival customer showed me to air handler in garage. Open air handler cabinet and unit was clean. UV light was on and active. Bulb was changed in August. Fan motor, wiring, and housing all looks clean. Unit is producing proper Delta T. Vacuumed from outside and got good suction at air handler. Float switch is currently working. Went outside to condenser an open electric cabinet. Tested capacitor and capacitor was within acceptable range. Contactor is Sending proper voltage. Unit is not over amping on startup but is amping high. Suggesting a hard start kit to help protect the compressor and expand the life expectancy of this unit. Condenser also is currently not equipped with a surge protector. Pointed this out to customer and explain the benefits of our surge protector. Showed And explained estimates to customer. Customer was happy with work performed and suggestions. Pointed out customer is not currently on our taps planned. Suggested he
Upon arrival customer told me the thermostat is off and the outdoor unit was still running. I pulled thermostat off the wall to kill the 24 volts. The outdoor unit was still running and there is no 24 volt to the contactor. Found a contactor that was stuck on. I tapped the contactor and unit shut off. I replaced the contactor under warranty. Mention to customer to keep the unit off t8ll tomorrow because the unit is frozen good.
Customer concerned about unit not cooling. Check thermostat calibration and filter location. Checked blower motor operation and inspected equipment cabinet. Checked refrigerant levels and check test start up components. Located low refrigerant on 410a. Customer has approved to add refrigerant. Added 2 lb r410a refrigerant and checked unit operation. Unit is cooling well and drains at this time. Comfort advisor to estimate unit replacement. Jeff is on site.
Complete no cool call. Customer states ever since the last tech re wired the system to utilize the heat pump instead of only the electric heat strips for better efficiency they have smelled a bad smell for the first few seconds of startup then the smell dissipates. They do not want to utilize the heat pump just the electrical heat strips. I showed them how to only use electric heat strips and they were happy with that. I did explain to them that the smell is mainly caused by a dirty evaporator coil. There coil needs to be cleaned. A uv light also should be installed. They understand this and will get it done possibly in the future. Service call fee collected. * we will need to send the customer a paper copy of the invoice.
Customer concerned about unit not cooling properly. Checked thermostat calibration and filter location. Customer has replaced filter. Checked outside condenser unit and located weak run start capacitor. Recommend capacitor replacement with turbo 200 run capacitor with 5 yr warranty. Better that oem part. Customer has approved for turbo capacitor replacement and Taps membership to have annual preventative maintenance and discounts on membership. Installed new capacitor and checked operation. Checked refrigerant levels and check test start up components. Unit is cooling well and drains at this time. Customer is satisfied with repair and service.
Upon arrival customer told me ac was not working. I found float switch tripped and drain backed up. Cleared drain with shop vac and water. Then I offer and did drain solve. Also installed a pure air X.
Customer is concerned about leaking ducts in attic space. Checked ductwork work connections and located bad ductwork run in attic. The flexable duct needs to be replaced. No possible repair at this time. Option A 8” flex guest bedroom 8” flex laundry room 8” flex master bedroom 6” flex office space 3 hrs. 1 tech. Mastic and tape. Option B Minimal repair 8” flex laundry room 8” flex master bedroom 6” flex office space 2.5 hr. 1 tech Mastic and tape Customer has approved for ductwork replacement in attic for option A and all duct in attic to be replace in space. Will return tomorrow for duct run replacement. Upon arrival to duct replacement, tore out flex from plenum that went to master bedroom, second bed room, front office, living room, and laundry room. Replaced with new flexible duct and sealed with mastic tape, and mastic. Customer very happy with work completed, collected signatures and left. Job complete. Thank you for choosing Total Air!
Upon arrival customer told me the ac was not working. The indoor fan was ran and also the condenser fan. Found a 40/5 capacitor bad. The unit is under warranty. I recommended a turbo 200 with a 5 year warranty and also a surge protector to protect the condenser and customer Denied.
Called out today to perform a precision tune up. Checked all indoor and outdoor electronics and motor components to ensure equipment is operating within manufacture specifications. Checked filter and cleared drain line. Measured the temperature drop across the coil. Tightened all wire connections. Outside I removed the fan from the condenser and cleaned the coil from the inside out. Vacuumed drain line clear from outside port. Equipment is operating properly at this time. This is the last visit on this years maintenance agreement. Renewed maintenance plan. Thank you for always choosing Total Air!
Upon arrival customer told me she thinks the AC is leaking down a wall into a light switch. The air handler is in a closet and it is not leaking. Went into the attic to check the duct work and it is really old bit not leaking. I found 2 copper line from water that where loose in the wall. 1 was capped off and the other was just crimped. Customer has to call Plumber to fix the issue. Customer will like a price on new duct work but want to wait till her husband is back in town. Recommended a pure air X and customer Denied at this time. She has to talk to her husband.
Customer rental concerned about unit not cooling properly. Checked refrigerant levels and located low refrigerant pressure in system. Line set is leaking under ground. Suggest leak search. Customer has declined membership at this time. Customer is selling condo. Customer has approved for refrigerant refill. Added 3 lb r 410 refrigerant to system. Checked refrigerant pressure and temperature split. Unit is cooling well and drains at this time.
Upon arrival customer told me the ac was not running. The indoor air handler was blowing. Went on the roof and found the unit off on low pressure switch there is zero Freon in the system. System needs to be replaced do to age and no Freon in system there is a leak. Please call customer to set up an appointment for comfort advisor to come out to give a quote.
No cool. Found evap coil leaking leaving oil in pan and drain line. Repair prepaid. Office to schedule repair on Tues or Wed only. Jeff b only to do repair.