I was able to call Total Air up in the morning and with in about three hours, the technician was on site . Problem was resolved within one hour.
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Josh was positive and had excellent customer service. Would absolutely recommend this company
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Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Customer said that water went to the thermostat board. He ordered the board and and wired it wire to wire but still not coming one. Found out the fuse was blown. Replaced the fuse and unit came on.
System keeps leaking. Dan and Stuart coming back Monday. Massive rain storm hit me today while here. Was able to add refrigerant. I did a quick leak check with my uv light and found nothing. Would recommend an isolation test on all the main components. Would start with the line set. 8-11-25 NM Closed down the condenser and put nitrogen inside the line set and the evap coil. The line set is 100 percent leaking at this time. Was leaking during the entire time I was here. When I put it to factory 450 psi the cracked line set blew apart under the ground. I could feel it. The enter line set has been in question this whole time. Per guidelines it just couldn’t hold the pressure and made the crack a hole. I put a portable unit in at this time. Isolation Test on unit / Lineset - 50 feet approximately Rent Portable for night - will credit toward repair.
8-8-25 NM Arrived onsite and listened to homeowners concerns. Most likely unit went off on high head pressure. Unit had straight mud coming out of it when I rinsed it down. Did chemical cleaning at this time to draw all the dirt out. Performed 1 of 2 pm today as well. Pictures attached on file and informed customer of anything I’d recommend. We talked about a mini split but they are selling the house.
Completed full maintenance on 2 split system units Checked all wiring and components Tested refrigerant levels, and temperature Tested capacitor Tested fan and compressor amps Hose down condenser coils Took temperature splits from supply and return Tested blower wheel amps Vacuum and flush condensate line Tested float switch Changed air cleaner pads Checked UV lights Systems are up and operating at this time Upstairs unit is in perfect condition. It’s an inverter unit so there’s not a whole lot of components to check but on the thermostat I put it in cooling mode and tested the refrigerant levels and everything. It all looks really good. We had great temperature splits, and both unit units are very, very clean inside. The downstairs unit did seem a tad bit low on refrigerant, but we still had good temperature splits. We will just monitor these refrigerant levels next maintenance and see if they’ve gone down anymore. All of its electrical components are still in range and it is operati
As I arrived at the homeowner greeted me at the front he showed me to the upstairs unit and he showed me where the air handler was thermostat and the outdoor unit After looking at the thermostat and turning it on, we have confirmed that the air handler is turning on and blowing warm air After going outside to the condensing unit, I walked up to it and saw the fan spinning. I put my amp meter on there and only found that I was pulling condenser fan amps and when I was standing there, I heard the compressor trying to start after opening up the system and testing the capacitor in front of the homeowner we have found that the capacitor on the hermetic side is reading 0.094 after approval I’ve installed a new capacitor and tested the system and the system turns on strong and perfectly at this time, no loud noises or anything else out of the ordinary ant draws have been taken and on the condenser fan we are getting a little higher only due to the heat load of the house and the age C
14" Flex repaired and ran to spec
Completed full maintenance on a split system unit Checked all wiring and components Tested refrigerant levels, and temperature Tested fan and compressor amps Tested capacitor Hose down condenser coil Took temperature splits from supply and return Tested blower wheel amps Tested float switch Vacuum and flush condensate line Unit is up and operating at this time That condenser coil is very impacted and it is causing a really high head pressure. It’s not letting that compressor breathe and cooled down which will cause it to overheat and if it overheat over and over again that compressor is gonna fail. It’s already starting to fail. The amp draw on. It is way higher than it should be. The capacitor on the Herm side is also bad due to this. Customer declined both the new capacitor and a chemical cleaning of the condenser coil. The inside unit does have a lot of bacterial growth that blower wheel needs to be cleaned. Customer declined the cleaning of the blower wheel. He approved a Evap coi
Maintenance on package unit. Checked static pressure, refrigerant pressures, temperature differential, amp draws on compressor, fan and blower, condition of coil and blower assembly, ensure drain line was clear and flowing. Found unit with a very high static pressure. Also, it seemed that the return had very little suction. Found that the return duct coming immediately off the unit was collapsed and is sucking in air from the crawlspace. Will need to repair this duct.
Found system shutting of on high pressure. Putting the system into test mode got everything to come on except the fan. Customer states they replaced the fan motor over a week ago. They would like to shut the system off, let everything cool down and have another appointment for tomorrow. Highly recommend replacing the system.
I arrived in the homeowner greeting me at the front door I asked her how things have been and she told me that her system keeps shutting off on her on high head pressure per code. Offer thermostat. This is a Infiniti carrier system It is 16 years old well pass its life. I highly recommended brand new system. Homeowner would like to wait till this finally dies out Putting my gauges on the system I have high head pressure over 450 and now I understand why it is going off on high head pressure after looking at the condenser it is extremely dirty I got approval for a maintenance plan and an in place cleaning I took all the doors off the side of the unit and use condenser foam cleaning chemicals and removed all the dirt and debris without doing damage to the system Some of these fans are falling right off due to the age again I highly recommend a new system After cleaning off the system and starting it up, the system is within normal specs at this time. I am monitoring it for 2
New line set with cover, new air handler and heat pump, new thermostat, new breakers as needed, new hurricane pad outside with code approved anchors and brackets, reuse duct plenums, new 4 inch media filter box, inspect metal ducts and seal leaking ducts with mastic as best as possible, all permits and inspections are included. Inspect and fix duct to master bedroom.
Customer complaining unit is not cooling well. Found evaporator coil completely frozen. Will need to return in the morning when the unit is thawed to properly diagnose. System is an R 22 2008 unit. Found low on refrigerant with leaking condenser coil. Since the refrigerant and parts for the system are obsolete highly recommend replacement. I have a Comfort Advisor coming between 11 and 12 today.
Return to adjust the airflow to the home after using the homeowner as a reference I found out that the house now is perfectly balanced and she is very happy. The fan setting was turned on on a set of auto so we had high humidity 65% after this fix and me adjusting the duck flow of the house meets low temperatures really easy And shuts off it meets temperature
7-21-25 NM Arrived onsite and listened to homeowners concerns. Checked drain line and found line was clean but the pan was dirty. Cleaned both out at this time. Sprayed evap coil at this time with coil cleaner. Sucked out drain line with shop vac. Checked pressures at this time and all electronics. Signed customer up for maintenance and performed all work. Need to schedule first maintenance
Customer said is blowing hot air . Checked the unit and found out that compressor was overheated and safety switch was activated. Cooled down compressor and checked it. Found out that on start up it pulls 207 amps out of 97 . Added a hard start kit on it and it pulls 14 amps on start up. Unit is working now.