Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Fast friendly response. Got us back up and running! Technician was very helpful. Highly recommend.
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Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. Cleaned vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Checked thermostat calibration and filter location. Customer has replaced filter. Checked electrical wiring and inspected cabinet condition. The evaporator coil is dirty and needs to be cleaned to help unit breathe properly. Checked rooftop condenser unit and electrical disconnect. Checked electrical wiring and inspected electrical components. Test the capacitor and the capacitor is weak. Recommend to capacitor replacement on condenser unit. Checked refrigerant levels and check test start up components. Unit is struggling to start up due to weak capacitor. Refrigerant pressure is good working properly. Due to aged equipment and failure on components. It may be time to speak with comfort advisor on upgrading the system to ener
Called out today due to no cooling. Upon arrival client stated that unit does not respond. I checked all electronics and motor components. Found water tripping the float switch. Removed float switch and tested system operation. Measured the temperature drop across the coil. Compressor would not turn over for 15/20 minutes. Tested capacitor. Took amp draws. Finally the compressor turned on and I ran the system for 30 minutes straight. Checked refrigerant pressures. Due to the fact that the compressor was locked out I gave the option for replacement before it happens again. I also have the option to speak with a comfort advisor to get an idea of the cost for a new machine. Made client aware of our preventative maintenance plan and all options for repairs and cleanings. Client chose to do a one time drain flush. System is operating at this time but due to the age and condition.. this machine can and will fail at anytime. Thank you for always choosing Total Air!
Warranty Repair: 4 mini split UV Lights and ballast with switch. Pulled and cleaned blower wheel blower cleaning. Customer would like to have 2 surge protectors installed. Customer has approved for new safety surge protector on condenser unit and main breaker panel. Need to return and install new surge protector. I have not been able to open condenser panel due to rain and after dark. Office to schedule for tomorrow and install new safety surge protector on condenser unit.
Called out today to perform a precision tune up. Checked all electronics and motor components to ensure equipment is operating proper within manufacture specifications. Checked filter. Measured the temperature drop across the coil. UV bulb is burnt. Flushed drain line. Tested float switch. Outside I checked refrigerant pressures. Took amp draws. Tested capacitor. Removed the fan from the condenser and cleaned the coil from the inside out. Vacuumed drain line clear from outside port. Client approved UV bulb replacement. Sealed filter grill that was leaking air. Equipment is operating properly at this time. Thank you for always choosing Total Air!
Called out today due to no cooling. Upon arrival client stated that the air handler runs but the condenser does not. Checked all electronics and motor components to ensure proper operation. Found disconnect loose at the condenser. Restored power and tested system. Took amp draws. Tested refrigerant pressures. Capacitor is low. Measured the temperature drop across the coil. Evaporator coil is heavily corroded. Although the system runs.. it is in poor shape. Clients just moved in and plan on living here for the next 5-10 years. I recommended system replacement due to the age and condition of the machine. Client would like a comfort advisor out from 4-6 on Monday. Went over pricing, financing and the length of time for the visit. System is cooling at this time… but due to the age and condition of this machine, it can and will fail at anytime. Enrolled clients into preventative maintenance plan and waived trip charge. Thank you for always choosing Total Air!
Customer concerned about unit not draining correctly. The customer has mentioned the mini split unit is leaking water. Checked blower motor operation and inspected equipment cabinet. Located the germicidal uv mini lights are not luminous and needs to be replaced. The uv mini lights where installed nov 2021. Lights have 5 yr warranty that will be honored by total air for replacement Recommend pull and clean blower wheel on each mini split unit. The blower wheel is compacted and not letting any air pass properly thru evaporator coil. Customer has approved for blower wheel cleaning and warranty on mini split uv lights. Office to follow up with scheduling. Thank you for always using total air.
Upon arriving system, had a standing pressure of 44 psi’s of pressure, indicating a leak in the system. I braise the leaking joint back together and vacuum the system out and recharge the system with 7 pounds of refrigerant. Customer also wanted to change the thermostat out to something more simpler so I provided her with a T6 programmable thermostat.
Annual membership. Upon arrival to the scheduled system maintenance, was informed the air handler was in the attic and condenser unit is by the garage. I pulled off the panel door to the indoor unit and inspected all electrical components connections inside the air handler, collected amp draw and voltage readings off electrical equipment, and check the unit for cleanliness. The air handler unit is clean from biological growth. The Germicidal Ultraviolet Light System has helped keep the unit clean and produce better indoor air quality. The evaporator coil and blower fan wheel are clean. The temperature split is 18 degrees in cooling mode and within normal range. Checked and tightened all electrical components to make sure they were secure and within factory range. Flushed the condensate drain line and vacuumed to remove any blockage or debris. Was informed The filter was recently replaced and gets done by homeowner. Checked the system refrigerant charge from the outdoor unit and it is w
I performed a leak search through the entire mini split system and was unable to locate a leak with either the electronic leak detector and in combination with the leak detector and nitrogen. When pressurized in the system with nitrogen, the system held pressure for 20 minutes. I then placed the system on a vacuum and was able to reach down to 480 µm which if there was a leak the system would not get below 1000 µm. however the system was completely empty of refrigerant. Very puzzling situation. I suspect that if in fact, there is a leak, it’s a very tiny and minuscule leak. I advise the customer that we would monitor the system after recharging the entire system throughout the next maintenance and see if the system suffer any decrease in Refrigerant levels. I recharge the system back up with 6.17 pounds of refrigerant as specified by the data plate. Customer is going to need to have a nitrogen leak search performed as the system has a leak showing error. Code 35. Will need to resche
Performed maintenance on ICP system installed by another company. Ductwork was replaced by Total Air in 2021. The supply plenum below the ceiling in the garage is contaminated with biological growth which is effecting the new ductwork and causing allergies. Recommended to client on having a Pure Air X whole house UVC system installed to eliminate the growth and protect the home which client opted to move forward with for the discounted price of 900. Cleared drainage system. Electrical components and refrigerant levels good at this time. Total 900 paid with discover. Job complete.
Upon arrival to scheduled system maintenance I was shown to an A/H unit located in the attic space. Then immediately pulled panel doors off the unit to inspect all electrical connections, collect electrical readings and check the evap coil for cleanliness. Evaporator coil is clean with pictures uploaded to ST. All electrical components connections are secure with amp draw/voltage readings running within range of factory specifications.. collected temperature differentials in the heating and cooling modes. In the cooling mode had a 22° delta T at this time. Upon duct and insulation inspection, I found the attic to be extremely under insulated, in some areas of the attic it is completely bare of insulation. I highly recommend blowing in more insulation to ensure the system runs at peak efficiency, and to lower power consumption. Went to the side of the house to the C/U to verify system refrigerant charge, inspect all electrical components connections, collect electrical readings, an
Upon arrival to system, no heat call, I was shown to a split system with an air handling unit located in the main hallway closet. The homeowner had stated that he recently had the systems thermostat changed out. After the thermostat was changed out, they were having issues being able to run the heat, and when they try to correct the issue, the system would not run altogether. Upon diagnosis, I found the low-voltage control fuse to be blown. Without this fuse, the system will not be able to run at all. Replace the fuse and started the system and cooling mode to verify proper functions. System is operating well in the cooling mode at this time. Cycle the system, through each other mode heating and emergency heating to ensure functions of those as well. Heat is operating very well at this time. Completed for system inspection to ensure the system is operating within range of factory specifications. Spoke to the homeowner about work completed today, as well as the benefits/savings of
Started Ductwork removal and planned new duct system layout. New supply plenum new return plenum. All duct work hung taped and mastic. 4 new return cut ins added. 3 12x12 filter back grills and 1 18x18 filter back grill. Air purifier installed. Work area cleaned and tidy. Air flow is great. text static pressure .68 customer was in a hurry and had already locked up and got just got a quick one on the static pressure job complete
Upon arrival scheduled No Heat call, I was shown to an air handling unit located vertically in a hallway closet. The homeowner had stated ever since the systems thermostat was changed out he had no heat in capability. Upon inspection, I found the system is equipped with a one heat one cool thermostat which is incorrect for this system. This system needs a to heat one cool thermostat to be able to use the heat pump as well as the electrical heater kit inside the air handling unit. I added an estimate to replace the thermostat to the invoice to be able to view pricing. homeowner won’t be moving forward with work at this time. I did also noticed that the heating sequencer had failed and was not sending any high voltage power to the heater kit itself. Replaced the heating sequencer with a high-voltage contactor in this place to be able to send high voltage to the heater kit when the system is calling for heating. Cycle functions and heating is working properly at this time. I did not