Josh was positive and had excellent customer service. Would absolutely recommend this company
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Wade was very polite, and professional. He took time to answer my questions.
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Josh n his coworkers did a great job on our duct work n installing our new init
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Service call was on time and the problem was diagnosed within minutes!
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He is very knowledgeable and helpful . We rate him a 5 for excellent on all questions below.
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Wade was excellent technician. The only negative was that it took two weeks to get the replacement part but that was not Total Airs fault as they had to wait on their supplier to get the necessary part. .
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The Total Air Conditioning guys r very respectful. They explained everything to me about what they were doing. They r very good at explaining ac info to a homeowner.
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Wade Hepp was courteous and knowledgeable. He did a wonderful job.
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This was a repair service. Waiting on a part. Very respectful and courteous.
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Response from Total Air, Inc.:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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Upon arrival found unit operating checked all major components to specifications also flushed out the drainage system with water and shop vac checked all wiring for breakage and corrosion customer declined on all other upgrades and repairs to system customer is satisfied with work performed today unit is operating efficiently at this time
Upon arrival found that both units were operating checked all major components to spec changed and washed all filters and checked all wiring connections to spec customer is satisfied with work performed units are operating efficiently at this time
Manufacturer Daikin Model # RXB12BXVJU Serial # K004465 Need outdoor control board unsure of warranty Need to get pricing and let customer know Found board not working properly with heat mode. System works properly in cooling. Will need to replace control board in condenser to be able to check through system throughly. - Collin
Used 2 pole contactor Used T6 pro thermostat Upon arrival found Trane system is closet by kitchen not heating. Found shorted electric heat 24v contactor coil. Replaced contactor upon approval. Also found t6 thermostat with bad heat circuit. Replaced thermostat upon approval. Checked operation. System is now heating properly. Customer would like maintenance performed on systems please. - Collin
Customer stated he replaced the thermostat himself. Then put the old one back on. Found blown fuse. Replaced fuse. Checked operation. System is working and draining properly. Thermostat is not working properly. Recommended to install customer supplied Tstat and customer declined. - Collin
Mini split head coil and blower cleaning Removed plastic covers. Soaked plastic pieces in coil cleaner, rinsed and allowed to dry in the sun. Cleaned mini split head with a bib. Evap coil and blower wheel both had a very thick layer of microbial growth. Used 6 rounds of coil cleaner to remove all dirt and growth. Reassembled mini split head and restarted the system. There is a noticeable difference in air temp and speed after cleaning.
Replaced outdoor inverter board. Once replaced let the system run for 20 minutes. Left working and in cooling mode. The indoor air handler shakes a little when on the highest fan speed. This could be because of the mounting brackets. May need to make future adjustments. For now customer keeps it set at 70° and a lower fan speed. Flushed drain line and air handler over filled. Found the flex drain connect to the pvc was kinked and not in the pvc, hence why it was not draining properly. Reconnected flex and pvc and taped up. Flushed drain again and it’s draining properly. Supply temp is 36° return 67°. Set thermostat control back to 70°.
Arrived at th job and th homeowner was able to bypass th condensate pump. It was under water and shorted. Homeowner agreed to replace the condensate pump. Replaced the pump, attached the plug and low voltage. Homeowner had a concern of wet insulation inside the return plenum coffin box. Opened the ductwork and inspected the insulation. Once opened pressed on the insulation and there was no Indication of water seeping out. It is dry from the area that is inspected.
Used IFLO Pro device and bottle of formula ! Customer purchased membership per Collin on 9-26-2024. Upon arrival found system off on the float switch. Flushed drain assembly and installed IFLO pro device with formula bottle upon approval. Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. Will need to replace formula bottle for IFLO PRO every 6 months. - Collin
Customer stated water leaking under air handler. After further inspection found that internal drain pan was full of debris and slime. Drain line was fully flushed and cleaned. Internal drain pan was cleaned as well. Made sure that system is draining properly. Checked refrigerant charge. Inspected air filter. Offered maintenance plan to the customer but they will be selling a house very soon. System is running well at this time without any issues
Upon arrival found no signal for cooling at the condenser. Upon further inspection found corroded and broken yellow wire for contactor coil. Repaired wiring upon approval. Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. - Collin
Membership maintenance Checked all wiring. Tested flow switch function. Took indoor blower motor amp draw. No microbial growth found on unit interior. Changed out 24 V UV bulb. Blower wheel and evaporator coil are clean. Filter is clean. Tested capacitor, micro. Compressor and outdoor fan motor drawers. Air temperature split at supply and return Plenum. Checked refrigerant pressures and temperatures. The system is running well at this time.
Office: Mr. McCoy will call in for payment. cap rArrived at the home and proceeded to find a way under the trailer. Needed to enter from the rear of the home. Removed old duct work from the equipment including the “T”. Replaced the flex runs from the home to the “T” and to the unit. Panduit strapped, mastic tapped and added mastic to seal duct work. Checked refrigerant charge and looks good. Send Luis back in 2 weeks to do a check on the system. 9/3/24: upon arrival met with the one owner and proceed to install new duct cover. Sealed all around the unit and up to the home. Began with check up of the equipment. Pressures were going up when adding a small amount of refrigerant. Sub cooling and super heat were off along with pressures rising. Removed the old refrigerant and checked the piston and found it clear of any debris. Replaced piston and began to pull a vacuum. Once it was completed, added refrigerant into the system and brought it to manufactures specifications of 5 lbs.
Return to perform wall-mounted mini split cleaning. Removed door and blower fins. Wrapped head unit with a bib and soaked evaporator coil and blower wheel in coil cleaner. Washed away all coil cleaner and microbial growth with water. Allowed Time for system to dry. rewired and restarted the system.
Complaint of system not cooling properly. Diagnosed that dual run capacitor had failed causing compressor not to turn on. Replaced it with a warranty part and made sure system is cooling properly. Checked refrigerant charge. Inspected rest of electrical inside a condenser. Highly recommend surge protection installed at condenser unit to protect it from power surges,lightning’s and electrical brownouts customer was encouraged to sign up for a yearly membership maintenance service to prevent future issues with a system. Quote will be emailed to the customer fora surge and maintenance program. No other issues ar found at this time. System is cooling well without any issues