Jake did an awesome job!
Response from Total Air, Inc.:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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Tony P did our most recent service visit. He went above and beyond to make sure the A/C was fixed properly and up and running in a timely manner. All of your Team Members are great…but Tony gets an extra star. Thank you!!
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Jess was very professional, helpful, knowledgeable, and polite.
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After they service our air conditioners, there are always issues afterwards, and they have to come back multiple times.
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This company has continued to come out multiple times for problems and never really fixes anything. They send a different technician every time, and every technician has a different opinion . This has happened many times. I do not recommend them.
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Response from Total Air, Inc.:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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We got our 2 A/C Units replace in one day. That is a spectacular feat. They took our old ugly dirty units air handler and roof top compressor units and put in 2 new beautiful units quickly. They were very organized and came on time and even were finished early. They organized a crane company to show up when they needed to hoist the new units up and remove the old off the roof. They also put carpet and hardwood protection down so there was not harm or dirty floors left behind. Very satisfied and it was money well spent.
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First of all the office staff is a breath of Total FRESH Air”…lol. No, but seriously they were calling to update me on the time the tech would arrive & they were SO nice! Then the tech came & thoroughly checked everything. He explained everything along the way & left me with tips on how to keep up my AC unit. The presentation was very excellent.
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Reset breakers and system resumed operation.
Arrived in the Homeowner greeting me at the door Went through the entire system Went through the amount of thermostat that amount of thermostat could not locate the outside unit Went to the safety switch and found barely a little bit of water in it Went outside to the outside condenser and started testing all components and connections I found out that the service disconnect is faulty, not allowing high voltage to come through I bypass that with hard wire nuts because the panel has a 60 amp breaker need to return and install 60 amp fused disconnect to replace the disconnect they had out there This is the original disconnect not part of the install I don’t carry this type of disconnect on my truck and will return tomorrow and install also a homeowner is thinking about signing up with the maintenance plan with me tomorrow because she wants me to regularly clean out her unit. She is very happy with my service Thank you for being a part of the Total Air family.
7-24-25 NM Arrived onsite and spoke to homeowner and listened to her complaints. Started out with high humidity. T stat reading 74 but humidity was 65 percent. Climbed into attic Checked static and it was a 0.61, Took temp split and found the temp split was only 10 degrees. Checked heat kit and found heat kit not running at this time. Climbed out of attic and checked pressures. Found high head pressure. Inspected condenser coil and found that the unit had some build up from debris and dirt. Checked again and found system was overcharged at this time. Adjusted charge and went up in attic and adjusted speed tap settings. Unit is a half ton undersized but seems to be okay. Duct work strapping is something that should be addressed but we don’t do duct work till November. Went back outside to check pressures after adjusting airflow
Replacement UV bulb Completed full maintenance on four split system units Checked all wiring and components Tested refrigerant levels, and temperature Tested capacitors Tested fan and compressor amps Flushed out condensate lines Tested float switches Tested blower wheel amps Checked all UV lights Changed all filters and air cleaner pads Took temperature splits from supply and return Units are all up and operating at this time Some of the refrigerant readings were a little off. The superheat was higher than normal. I believe this is due to how long those line sets are. They also go underground at some point. The temperature splits from all the unit units were great. I changed out one UV light that was completely burnt out. I recommend replacing a few more next visit because they are getting old with age and even if the light is still on, they do go bad. Those filters were pretty dirty due to the construction in the house. The air cleaner was doing a fantastic job of preventing the du
410A Completed full maintenance on split two split system units Customer noted that the upstairs unit seems to not be cooling once it gets hot outside. It just won’t get the temperature and I’ll sit out like 80°. I checked the refrigerant levels for that unit and they were low. I performed a complementary leak search was unable to find anything and I went ahead and charge the unit back up and got the sub cooling and superheat level is good. The unit is now cooling and should have no issues. The customer might need a more intensive leak search here soon just to ensure there’s no leak or to find the leak. I checked all wiring and components Tested capacitors, capacitor on that same unit with the low refrigerant was also reading low. I replaced that for the customer. Tested fan and compressor amps Took temperature splits from supply and return Tested blower fan amp Tested float switches Flushed and vacuumed out condensate lines There was a lot of bio growth growing in the air handler
Small wire repair check all the system and the pressure recommend flow switch
Upon arrival unit was not working properly upon further inspection found that some wires were burned due to surge in power also installed an ICM surge protector for power surges unit is up and running at this time customer is satisfied with the work performed
Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. - Collin
The equipment is a R22 system. Liquid line filter drier very rusty, but no signs of leakages. Completed preventative maintenance. Checked all voltages & amperages. Cleaned/flushed the drain line Equipment is draining Checked operation of the equipment Checked refrigerant charge (R22)
Materials added Turbo X Cap. Upon arrival outdoor unit was not running. Replaced capacitor and system started right up. Temp has dropped 2°. Checked electrical components and refrigerant levels. Cleared and flushed the drain line. Outdoor Contactor is starting to get pitting and will eventually have to be replaced. Customer will hold off for now. Left system working and in cooling mode. Thank you for choosing Total Air!
Service call no cool Upon arrival, homeowner explained that he had already vacuumed his own drain line. Restarting the system. Check drain line found visible bacterial growth and build up. Inspected evaporator coil which is clean. Evaporator coil pan is also clean. Recommended drain solve or iFlo. Homeowner decided to move forward with drain solve treatment. Plugged outdoor drain line added 2 cups of drain solve. Allowed 20 minutes for product to work. Removed plug and flush drain line with Water.
Reset the system. Condenser code 03. Condition of short cycling. Outdoor temp sensor fault at the thermostat, but did not activate the fault while on site. May need to monitor. Thermostat has lost communication with the network fault. Did hard reset of the equipment. Checked all wiring for tightness. Drain line condensating. Checked system by utilizing the thermostat. First stage cooling activated then second stage cooling. Pressures are within specifications. Amps are within specifications.
Arrived at the home and was told what the issue is with the unit. Proceeded to diagnose the equipment and found that the unit was on “Communication Fault”. Went to the float switch and found it stuck on the up position. Reset switch. Tested the float switch and it is operating. Once the unit started, the board was indicating CFMs. At the condenser, indicators showed C2 which is slow cooling than the unit ramped up for high cooling. Checked the refrigerant charge and found it within specifications. Cleaned and flushed the primary drain line. Checked the filter and it is clean. Checked the system completely and it is cooling and operating.
Replace Exhaust Fan Furnish and Install 1 (One) Exhaust Fan Perform Start Up Procedures 8-16-2024 Upon arrival toilet room light was working. Replaced exhaust fan. After install of exhaust fan found toilet room switches not working and exhaust fan not getting power. Checked all breakers which were all on, no tripped breakers. Homeowner contacted a gentleman named Chris and he flipped on and off every single 15/ 20 amp breaker for the entire house. None of them tripped or supplied power to toilet room or exhaust fan. Customer will need to contact electrician because we have done all we can do.
No cool, 8 year old Carrier 2 stage cooling system, Found outdoor unit board didn’t have power due to failed surge protector, surge protector needs to be replaced, quoted and homeowner accepted, replaced surge protector today and tested system functions, system called for cooling 2nd stage and everything came on with normal operations, future repair could be the outdoor board failure due to wear. Left system operational at my departure and cooling at this time, thank you for choosing total air.