Jake did an awesome job!
Response from Total Air, Inc.:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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Tony P did our most recent service visit. He went above and beyond to make sure the A/C was fixed properly and up and running in a timely manner. All of your Team Members are great…but Tony gets an extra star. Thank you!!
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Jess was very professional, helpful, knowledgeable, and polite.
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After they service our air conditioners, there are always issues afterwards, and they have to come back multiple times.
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This company has continued to come out multiple times for problems and never really fixes anything. They send a different technician every time, and every technician has a different opinion . This has happened many times. I do not recommend them.
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Response from Total Air, Inc.:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
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We got our 2 A/C Units replace in one day. That is a spectacular feat. They took our old ugly dirty units air handler and roof top compressor units and put in 2 new beautiful units quickly. They were very organized and came on time and even were finished early. They organized a crane company to show up when they needed to hoist the new units up and remove the old off the roof. They also put carpet and hardwood protection down so there was not harm or dirty floors left behind. Very satisfied and it was money well spent.
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First of all the office staff is a breath of Total FRESH Air”…lol. No, but seriously they were calling to update me on the time the tech would arrive & they were SO nice! Then the tech came & thoroughly checked everything. He explained everything along the way & left me with tips on how to keep up my AC unit. The presentation was very excellent.
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Small wire repair check all the system and the pressure recommend flow switch
Upon arrival unit was not working properly upon further inspection found that some wires were burned due to surge in power also installed an ICM surge protector for power surges unit is up and running at this time customer is satisfied with the work performed
Checked pressures, temperatures, and amp draws. All within factory specifications. System is working and draining properly. - Collin
The equipment is a R22 system. Liquid line filter drier very rusty, but no signs of leakages. Completed preventative maintenance. Checked all voltages & amperages. Cleaned/flushed the drain line Equipment is draining Checked operation of the equipment Checked refrigerant charge (R22)
Materials added Turbo X Cap. Upon arrival outdoor unit was not running. Replaced capacitor and system started right up. Temp has dropped 2°. Checked electrical components and refrigerant levels. Cleared and flushed the drain line. Outdoor Contactor is starting to get pitting and will eventually have to be replaced. Customer will hold off for now. Left system working and in cooling mode. Thank you for choosing Total Air!
Service call no cool Upon arrival, homeowner explained that he had already vacuumed his own drain line. Restarting the system. Check drain line found visible bacterial growth and build up. Inspected evaporator coil which is clean. Evaporator coil pan is also clean. Recommended drain solve or iFlo. Homeowner decided to move forward with drain solve treatment. Plugged outdoor drain line added 2 cups of drain solve. Allowed 20 minutes for product to work. Removed plug and flush drain line with Water.
Reset the system. Condenser code 03. Condition of short cycling. Outdoor temp sensor fault at the thermostat, but did not activate the fault while on site. May need to monitor. Thermostat has lost communication with the network fault. Did hard reset of the equipment. Checked all wiring for tightness. Drain line condensating. Checked system by utilizing the thermostat. First stage cooling activated then second stage cooling. Pressures are within specifications. Amps are within specifications.
Arrived at the home and was told what the issue is with the unit. Proceeded to diagnose the equipment and found that the unit was on “Communication Fault”. Went to the float switch and found it stuck on the up position. Reset switch. Tested the float switch and it is operating. Once the unit started, the board was indicating CFMs. At the condenser, indicators showed C2 which is slow cooling than the unit ramped up for high cooling. Checked the refrigerant charge and found it within specifications. Cleaned and flushed the primary drain line. Checked the filter and it is clean. Checked the system completely and it is cooling and operating.
Replace Exhaust Fan Furnish and Install 1 (One) Exhaust Fan Perform Start Up Procedures 8-16-2024 Upon arrival toilet room light was working. Replaced exhaust fan. After install of exhaust fan found toilet room switches not working and exhaust fan not getting power. Checked all breakers which were all on, no tripped breakers. Homeowner contacted a gentleman named Chris and he flipped on and off every single 15/ 20 amp breaker for the entire house. None of them tripped or supplied power to toilet room or exhaust fan. Customer will need to contact electrician because we have done all we can do.
No cool, 8 year old Carrier 2 stage cooling system, Found outdoor unit board didn’t have power due to failed surge protector, surge protector needs to be replaced, quoted and homeowner accepted, replaced surge protector today and tested system functions, system called for cooling 2nd stage and everything came on with normal operations, future repair could be the outdoor board failure due to wear. Left system operational at my departure and cooling at this time, thank you for choosing total air.
Semi Annual membership 2 systems. Upon arrival to the scheduled system maintenance, was informed the air handlers were in the closets and condenser units are on the roof. I pulled off the panel door to the indoor units and inspected all electrical components connections inside the air handlers, collected amp draw and voltage readings off electrical equipment, and check the units for cleanliness. The air handlers unit have started to accumulate some bio growth and will continue to get worse. The UV bulbs should be replaced to help keep the indoor units clean including the indoor coils and produce better indoor air quality. The upstairs thermostat had been giving intermittent issues, homeowner has the new thermostats we left behind and was informed to replace it at no cost for them. The evaporator coils and blower fan wheels are clean. The temperature splits are 20 degrees in cooling mode and within normal range on both units. Checked and tightened all electrical components to make sure
No cool, found emergency pan full of water in the attic, gasket seal on the emergency drain dry rutted and allowing water to drip out, found primary drain completely blocked off and full of bacteria. Quoted to flush drain, treat it with drain solve and vacuum out emergency pan. Quote was accepted, took a while to get the drain to clear, flushed at least with 7-8 gallons of hot water before water got clear and no chunks came out, removed water from emergency pan and replaced emergency pan drain with a new pipe and seal so it wouldn’t leak, tested system and everything came on and system is cooling at my departure. Thank you for choosing Total Air.
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected equipment cabinet. Checked thermostat calibration and filter location. Checked outside condenser unit. Located wire that is burnt out and needs new hand start kit. Customer has approved for repairs Repaired wires in the condenser unit and relay the hard start kit. Unit is cooling well and drains properly. Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Cleaned and vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Cleaned and rinsed condenser coil and compressor deck. Checked refrigerant levels and check test start up components. Recommend to have pure AirX germicidal uvc light bulb replacement due to age components. Customer has approved for repairs and new germicidal uvc light bulb. Thank you for choosing total air.
No cool call, was informed by Mr Henry that the indoor unit was cold the other day, diagnosed system has a failed blower motor, looked up warranties and system has a parts warranty until next year, quoted for a new blower motor under a parts warranty and quote was accepted, checked on parts availability and found it at a supplier about 30 minutes from here, went and got the motor and returned to replace the blower motor under a parts warranty and performed system maintenance, vacuumed drain, washed outdoor coil, inspected indoor coil, checked and tightened wiring, checked refrigerant pressures and temperatures and found system slighting low on refrigerant, quoted to add a couple lbs of refrigerant and to add a surge protector to the indoor unit, management approved complimentary refrigerant if surge protector gets installed today, installed surge protector and added 2 lbs of r410a refrigerant today, was able to get temperature split differentials go from 17 degrees to 20 degrees making
I returned to complete recommended repair of in place evaporator core cleaning and blower assembly cleaning. After completing the work, I noticed that the fan belt had a crack in it and I am recommending that it gets replace immediately. I provided customer with an estimate via email as the customer was not available for me to discuss with.