Tony P did our most recent service visit. He went above and beyond to make sure the A/C was fixed properly and up and running in a timely manner. All of your Team Members are great…but Tony gets an extra star. Thank you!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jess was very professional, helpful, knowledgeable, and polite.
Overall Experience
Quality
Price
Convenience
After they service our air conditioners, there are always issues afterwards, and they have to come back multiple times.
Overall Experience
Quality
Price
Convenience
This company has continued to come out multiple times for problems and never really fixes anything. They send a different technician every time, and every technician has a different opinion . This has happened many times. I do not recommend them.
Overall Experience
Quality
Price
Convenience
Response from Total Air, Inc.:
Your kind words about our heating and cooling service mean a lot to us. Thanks for leaving such a positive review!
Overall Experience
Quality
Price
Convenience
We got our 2 A/C Units replace in one day. That is a spectacular feat. They took our old ugly dirty units air handler and roof top compressor units and put in 2 new beautiful units quickly. They were very organized and came on time and even were finished early. They organized a crane company to show up when they needed to hoist the new units up and remove the old off the roof. They also put carpet and hardwood protection down so there was not harm or dirty floors left behind. Very satisfied and it was money well spent.
Overall Experience
Quality
Price
Convenience
First of all the office staff is a breath of Total FRESH Air”…lol. No, but seriously they were calling to update me on the time the tech would arrive & they were SO nice! Then the tech came & thoroughly checked everything. He explained everything along the way & left me with tips on how to keep up my AC unit. The presentation was very excellent.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
No cool, 8 year old Carrier 2 stage cooling system, Found outdoor unit board didn’t have power due to failed surge protector, surge protector needs to be replaced, quoted and homeowner accepted, replaced surge protector today and tested system functions, system called for cooling 2nd stage and everything came on with normal operations, future repair could be the outdoor board failure due to wear. Left system operational at my departure and cooling at this time, thank you for choosing total air.
Semi Annual membership 2 systems. Upon arrival to the scheduled system maintenance, was informed the air handlers were in the closets and condenser units are on the roof. I pulled off the panel door to the indoor units and inspected all electrical components connections inside the air handlers, collected amp draw and voltage readings off electrical equipment, and check the units for cleanliness. The air handlers unit have started to accumulate some bio growth and will continue to get worse. The UV bulbs should be replaced to help keep the indoor units clean including the indoor coils and produce better indoor air quality. The upstairs thermostat had been giving intermittent issues, homeowner has the new thermostats we left behind and was informed to replace it at no cost for them. The evaporator coils and blower fan wheels are clean. The temperature splits are 20 degrees in cooling mode and within normal range on both units. Checked and tightened all electrical components to make sure
No cool, found emergency pan full of water in the attic, gasket seal on the emergency drain dry rutted and allowing water to drip out, found primary drain completely blocked off and full of bacteria. Quoted to flush drain, treat it with drain solve and vacuum out emergency pan. Quote was accepted, took a while to get the drain to clear, flushed at least with 7-8 gallons of hot water before water got clear and no chunks came out, removed water from emergency pan and replaced emergency pan drain with a new pipe and seal so it wouldn’t leak, tested system and everything came on and system is cooling at my departure. Thank you for choosing Total Air.
Customer concerned about unit not cooling properly. Checked blower motor operation and inspected equipment cabinet. Checked thermostat calibration and filter location. Checked outside condenser unit. Located wire that is burnt out and needs new hand start kit. Customer has approved for repairs Repaired wires in the condenser unit and relay the hard start kit. Unit is cooling well and drains properly. Performed preventative maintenance tune up. Checked blower motor operation and inspected equipment cabinet. Cleaned and vacuumed drain pan and drain line. Flushed drain line with water and primed drain line. Cleaned and rinsed condenser coil and compressor deck. Checked refrigerant levels and check test start up components. Recommend to have pure AirX germicidal uvc light bulb replacement due to age components. Customer has approved for repairs and new germicidal uvc light bulb. Thank you for choosing total air.
No cool call, was informed by Mr Henry that the indoor unit was cold the other day, diagnosed system has a failed blower motor, looked up warranties and system has a parts warranty until next year, quoted for a new blower motor under a parts warranty and quote was accepted, checked on parts availability and found it at a supplier about 30 minutes from here, went and got the motor and returned to replace the blower motor under a parts warranty and performed system maintenance, vacuumed drain, washed outdoor coil, inspected indoor coil, checked and tightened wiring, checked refrigerant pressures and temperatures and found system slighting low on refrigerant, quoted to add a couple lbs of refrigerant and to add a surge protector to the indoor unit, management approved complimentary refrigerant if surge protector gets installed today, installed surge protector and added 2 lbs of r410a refrigerant today, was able to get temperature split differentials go from 17 degrees to 20 degrees making
I returned to complete recommended repair of in place evaporator core cleaning and blower assembly cleaning. After completing the work, I noticed that the fan belt had a crack in it and I am recommending that it gets replace immediately. I provided customer with an estimate via email as the customer was not available for me to discuss with.
Second opinion. Customers evaporator core is heavily impacted out, as well as the blower assembly and compartment. The condensing coil is also slightly impacted. I provided customer with the options of repair, which is inclusive of cleaning of the evaporator coil and cleaning of the blower assembly as well as the outdoor condensing unit versus replacing.
I returned to install new Honeywell T6 programmable thermostat and rewired the AirHandler system.
Upon arrival to scheduled system maintenance I was shown to a A/H unit located veritcally in a closet space. Pulled panel doors off the unit to inspect all electrical connections, collect electrical readings and check the evap coil for cleanliness. Evaporator coil is clean with pictures uploaded to ST. All electrical components connections are secure and readings are within range of specifications. I am recommending some type of UV purification for the air handling unit inside to negate biological/microbial growth build up to keep the system clean. No attic access to view duct work at this time. Collected temperature differentials in cooling mode, and verified functions in the heating mode. In the cooling mode had a 20° delta T. And then the heating mode had 82° at the supply Plenum. Went to the side of the building to the C/U to verify system refrigerant charge, inspect all electrical components connections, and collect electrical readings. Outdoor unit is not surge protect
Upon arrival to scheduled system maintenance I was shown to a A/H unit located horizontally in the attic space. Pulled panel doors off the unit to inspect all electrical connections, collect electrical readings and check the evap coil for cleanliness. Evaporator coil is clean at this time with pictures uploaded to service titan. All electrical components connections are secure and readings are within range of factory specifications. Viewed attic insulation levels and duct work. Both are adequate at this time. The UV light purification system inside the air handler cabinet is needing a bulb replacement at this time. The indoor blower housing. It needs to be pulled and clean due to significant dust and debris buildup. The homeowner is currently having work done throughout the home, and would like to have both completed at the same time after all the renovations are completed. Collected temperature differentials in both heating and cooling modes. In the cooling mode had a 21° delta T
Called out today for a no heating call on an eight year old system. Property owner stated that the system wouldn’t reach to the desired setpoint on the thermostat would just run for hours. Upon inspection, I found a 10kw heating kit that was only operating on one bank. One of the banks inside of the heater kit has melted due to age/overuse. This heater kit needs to be replaced to restore, proper heating capabilities to the commercial space. Completed for system inspection found a well working system and cooling mode. I did notice that the dual run capacitor on the outdoor unit is running below factory rated capacitance, and should be changed out to avoid breakdown of the outdoor equipment. Property owner agreed, and would like to do the heating kit installation as well as the capacitor change out at the same time whenever the heater kit is available. The office should reach out to schedule an appointment to return to get these repairs completed. I spoke to property owner on site
Upon arrival to quoted repair, I was showing to an air handling unit located in the garage space that needed a fan cleaning. Upon starting the cleaning, I noticed the evaporator coil and surround electrical components were pretty impacted with growth build up. I recommended to the homeowner that we do a complementary cleaning of the blower wheel and install a pure air XUV light system inside the A/H cabinet to negate the growth. This UV light comes with a complimentary cleaning of the evaporator coil as well. Fully sanitize the inside of the air handler cabinet, pulled out fan housing, disassembled and fully cleaned and sanitized the fan housing and fan. Wheel. Disassemble the rest of the air handler cabinet to clean the evaporator coil. Cleaned and sanitized the evaporator coil as well as cleaned and sanitized the entirety of the air handler cabinet. Reassembled the system and started the units in the cooling mode. System is operating very well in all modes at this time. Left the
Upon arrival to scheduled system maintenance I was shown to a split system with an A/H located in the garage. Immediately pulled panel doors to inspect all electrical components connections, collect electrical readings and check the evaporator coil for cleanliness. Evaporator coil is clean with pictures uploaded to ST. All electrical components connections are secure and all readings are running within range of factory specifications. Collected a temperature differential in the cooling and heating modes and had over a 21° Delta T. Spoke to the homeowner about the systems impacted blower wheel which is cutting down the system’s efficiency significantly. I highly recommended pulling this wheel and having it cleaned to ensure less loss in the system’s efficiency. Homeowner agreed and would like the cleaning to be scheduled for the second week of January. Going along with the cleaning I’m also recommending installing UV purification inside the A/H cabinet to prevent the return of th
Upon arrival to scheduled multi system maintenance (4) I was shown to two A/H’s located in the attic space as well as two A/H’s located in the kitchen closet and the front mother in law suite. Completed full inspection on all A/H’s. Pulled off panel doors to inspect all electrical components connections, collect electrical readings and check the evaporator coils for cleanliness. All electrical components connections are fully secure and all readings are running within range of factory specifications. All evaporator coils are very clean with pictures uploaded to ST. Each A/H is equipped with a Pure Air X UV, oxidizers, and EAC’s that are all fully functional at this time. Changed all EAC filter media as well as changed all customer supplied filters at filter back return grills. We did use basically the last of the EAC replacement pads so we are going to order 2 more sets to ensure enough media for this coming year. (1) 24x18, (1) 24x24. I did also notice the newest system locate
Customer concerned about unit not cooling properly. Customer has mentioned the thermostat is blank and will start again automatically than turn off again. Checked thermostat calibration and filter location. Customer has replaced filter. Checked blower motor operation and inspected equipment cabinet. Checked safety float switch and inspected drain line. The safety float switch is tripped with water and drain line is clogged and stopped unit from cooling. Checked blower motor operation and inspected evaporator coil condition. The coil is clean and free of debris. The air handler unit has existing elite uv light that is dim and not very luminous. Uv was installed 6/2021. Recommended uv light probe to be replaced and have full effect on germicidal uv light and luminous. Checked refrigerant levels and check test start up components. The capacitor has tested good and refrigerant pressure is working properly. Recommend new safety surge protector on condenser unit to prevent voltage spikes an