I can’t begin to tell you how impressed we were by Scott. He was about an hour early in what felt like an emergency to us when our hvac stopped running for only 2 hours and it was getting dark out. With 2 kids time was essential. From the moment I went to their website to try and set up an appointment until the moment Scott left was a grand total of 3 hours. We were planning on it taking at least a day for an appointment and who knows after that. Problem solved easier than we thought it would be. I can’t recommend them enough.